Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Delicious food
Cons:
Humidity in rooms
Reception staff less welcoming
Rooms a bit outdated

Categories

Cleanliness
8.6
Some reviews mention issues with humidity in the room, affecting overall cleanliness.
Service
9.57
General positive feedback on staff friendliness, but some mention of the reception being less welcoming.
Location
10
The location by the lake and the beautiful views received consistently high praise.
Room Quality
8.56
Several comments about rooms being a bit outdated, which impacted the score.
Amenities
9.09
No major negatives about amenities, generally well-received but could use improvements.
Value for Money
8.55
Some concerns about the value relative to price were expressed.
Food and Beverage
9.6
Overall excellent reviews about food quality, with specific mentions of great pizzas and cocktails.
Overall Experience
9.6
Despite some issues, the overall experience is viewed positively, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:55

Property Description

Rustic Bungalows with Lake Views
Hotel Rancho Encantado offers charming rustic-style bungalows with minibars, coffee makers, and private bathrooms. Some units even boast breathtaking lake views, providing a serene and picturesque stay.

On-Site Dining and Free Breakfast
Indulge in delicious meals at the hotel's on-site restaurant, open from 08:00 to 21:30 hours. Start your day right with a complimentary breakfast included in your rate, ensuring a satisfying and convenient dining experience throughout your stay.

Relaxing Amenities and Free Kayak Rentals
Unwind in the tranquil surroundings of the property, featuring a private dock, hot tub, and a garden for ultimate relaxation. Enjoy complimentary kayak rentals to explore the stunning waters of Bacalar and make the most of your stay.

Experience the charm of Hotel Rancho Encantado and book your stay now to enjoy a delightful blend of comfort, nature, and relaxation.

Important information:

There is a transfer to the airport. Please inform the property in advance if you want to use the service, since reservation is needed.

Credit Card as guarantee.- At the time of check in, all guests without exception, must present a valid credit card. If the guest wishes to pay in cash at the time of arrival or departure, must also present a credit card as a guarantee.

Credit cards will be authorized at the time of check in, for the amount that covers the total stay (or the outstanding balance in case of having paid an advance), plus an amount of $ 2,000.00 MXN as guarantee for unforeseen and additional consumption. This amount will be withheld until check out. At that time, your card will be charged for the exact amount of the consumption incurred during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CTM

Location

Guest Reviews

9.2
Based on 401 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 8.55
Food and Beverage: 9.6
Overall Experience: 9.6
J
Julie • couple • fr
10
2026-11-07 • via Nuitee
T
Thomas • couple • ch
10
2026-11-05 • via Nuitee
V
Vasco • family_with_children • pt
9
Para dias fantásticos e noites sufriveis
Pros:

Gostei bastante de estar em Bacalar e o pessoal do Rancho foi muito simpático.

Cons:

As vilas são bastante boas e e sua ligação direta à lagoa permite uma experiência ao nascer do sol fantástica. Pior é a noite, quando parece que estás num motel de estrada a ouvir todo o tipo de camiões e motas a toda a hora. O barulho é infernal para quem não dorme de tampões nos ouvidos.

2026-11-03 • via Nuitee
J
Johan • family_with_children • fr
10
Le cadre est tous simplement splendide.
Pros:

L’hôtel est incroyable, chambre très spacieuse et confortable. Le cadre est magnifique. Le personnel a l’accueil et au restaurant est vraiment très accueillant.

Cons:

Le petit dej n’est pas inclus.

2026-10-30 • via Nuitee
M
Muriel • family_with_children • ch
10
Pros:

Wir waren in einem Häuschen direkt an der Lagune mit Terasse und privatem Zugang zur Lagune. Es stehen Kanu und SUP zur Verfügung. Das Personal ist sehr nett und hilfsbereit. Das Essen war sehr lecker. Wir würden wieder kommen.

Cons:

Nichts

2026-10-24 • via Nuitee
A
Ana Maria • couple • mx
9
Pros:

La distribución de las instalaciones, cómodas, sin necesidad de servicio de elevadores, los cuartos son amplios.
El personal es atento y con una actitud siempre de excelente servicio.
La comida es de buena calidad , muy bien preparado .

Cons:

Falta una información actualizada de las condiciones de lugares cercanos para visitar.
La señalizacion de vialidades no es clara.

2026-10-22 • via Nuitee
A
Alejandra • couple • fr
10
Amazing first experience in Bacalar with a great hotel and amazing staff
Pros:

Amazing property and location. The staff was amazing. Super friendly and helpful. The restaurant is very good and the amenities are great

Cons:

Nothing. We liked everything.

2026-10-18 • via Nuitee
F
Fernando Esteban • solo_traveller • mx
10
Pros:

La vista a la laguna

2026-08-31 • via Nuitee
A
Aleix • solo_traveller • es
10
Pros:

És un paradís

Cons:

Que no estigués inclós l'esmorzar en el preu de l'allotjament

2026-08-31 • via Nuitee
L
LiamHum • Family • Claygate, Esher, Surrey, England
10
Lovely resort
Pros:

We stayed here 14 years ago and came back with our two daughters. We had a lagoon swim up room. The resort is as lovely as it was 14 years ago, is well maintained and the staff excellent. We had a fantastic stay!

2026-08-26 • via Tripadvisor
G
Gladys • family_with_children • ma
9
2026-08-26 • via Nuitee
Y
Yessica • solo_traveller • mx
9
Estuve en el paraíso
Pros:

El personal muy amable!

Cons:

El lugar es bonito, limpio, vista increíble !

2026-08-25 • via Nuitee
G
Gaudard • family_with_children • fr
10
Magnifique!!!
Pros:

Magnifique Hotel au calme, de grandes chambres avec des lits très confortables. Nous avons demandé un lit d'appoint et nous avons eu assez de place pour continuer a circuler dans la chambre. Le personnel est au petit soin.

Cons:

Petit déjeuner trop cher

2026-08-20 • via Nuitee
E
Elodie • family_with_children • mq
10
Pros:

Cadre de paix intéressant

2026-08-19 • via Nuitee
F
Fabiola • family_with_children • ch
10
2026-08-18 • via Nuitee
M
Mathieu • family_with_children • fr
9
2026-08-17 • via Nuitee
C
CAROFF NOEL • family_with_children • fr
9
Magnifique sur la lagune
Pros:

Nous avions pris une chambre avec ponton sur la lagune - exceptionnel. Lit très confortable et chambre spacieuse. L’hôtel est très apaisant - possibilité de prendre un paddle ou un kayak. Petit déjeuner ok

2026-08-17 • via Nuitee
P
Philippe • family_with_children • ca
10
2026-08-16 • via Nuitee
C
Christian • couple • ch
8
Get away in Bacalar .
Pros:

Lake side rooms have a fantastic view on the lagoon . It’s within tropical gardens with lots of wildlife to watch .

Cons:

The superior suits is very nice but also decorated a bit minimalistic
It would be nice to be able to bring dogs

2026-08-16 • via Nuitee
X
Xavier Ramette • family_with_children • fr
9
Pros:

Très belle plage, piscine sympa, confortable

Cons:

attention : notre chambre avec "vue mer" n'avait vue que sur ... des transaats et parasols mais pas la mer. Il nous a fallu négocier pour avoir une meilleure chambre...

2026-08-16 • via Nuitee