Children allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Decent breakfast options
Friendly staff
Cons:
Cleanliness issues
Old and worn decor
Mattress discomfort

Categories

Cleanliness
6.76
Multiple mentions of old, worn, and dirty areas in the hotel.
Service
8.23
General positivity about staff, although some mentions of rudeness.
Location
8.27
Great location near public transport, well-received by guests.
Room Quality
7.72
Mixed reviews; spacious but issues with mattress and decor.
Amenities
7.75
Decent amenities but reported issues with cleanliness.
Value for Money
8.21
Generally considered good value for the price paid.
Food and Beverage
7.76
Breakfast was considered average, with some complaints about its quality.
Overall Experience
7.73
A generally satisfactory stay with notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:18

Property Description

Luxurious Rooms with Modern Amenities

City Avenue Hotel by HMG offers elegantly furnished rooms with air conditioning and high-speed free WiFi. Each room boasts a flat-screen cable TV, seating area, and luxurious toiletries in the bathroom.

Stylish Bars and Entertainment Options

Unwind in the stylish lobby bar with an open-air terrace or enjoy the vibrant atmosphere of the piano bar with a dance floor. Sip on your favorite drink and indulge in a selection of snacks and desserts.

Convenient Location for Business and Leisure

Located just a 3-minute walk from Opalchenska Metro Station, the hotel provides easy access to Sofia International Airport and key city attractions like National Palace of Culture and Vitosha Boulevard. Ideal for both business and leisure travelers.

Book now to experience the perfect blend of luxury and convenience at City Avenue Hotel by HMG!

Important information:

Please note that the credit card used for booking must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

All guests are required to present an original form of identification - passport or national ID.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 4590 reviews
Cleanliness: 6.76
Service: 8.23
Location: 8.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 7.73
A
Antonija • solo_traveller • hr
8
Pros:

Location was perfect

Cons:

A bit old, needs remodelling

2026-05-30 • via Nuitee
R
Rumen • couple • bg
8
2026-05-30 • via Nuitee
G
Gergana • couple • bg
7
2026-05-28 • via Nuitee
I
Isabel María • solo_traveller • es
9
Cons:

Una de las habitaciones de nuestra reserva olía a tabaco.

2026-05-28 • via Nuitee
D
DMITRI • family_with_children • il
1
Pros:

БЛИЗКО ОТ ЦЕНТРА

Cons:

УЖАСНЫЕ ПОЛЫ, ВСЁ ОБШАРПАННОЕ НЕ УХОЖЕННОЕ . В ДУШЕВОЙ КАБИНКЕ НЕТ СТЕКЛА(ВООБЩЕ). ВОДА ТЕЧЕТ НА ПОЛ. ИЗ ПОД РАКОВИНЫ ТОЖЕ ТЕЧЕТ. ПЕРСОНАЛ НЕ РЕАГИРУЕТ. ПРЕДЛАГАЮТ ОЧЕНЬ СКРОМНЫЙ ЗАВТРАК ЗА 10 ЕВРО. ЕСТЬ НЕЧЕГО.

2026-05-28 • via Nuitee
L
luigi • solo_traveller • it
9
Pros:

Tutto

2026-05-27 • via Nuitee
Z
Zoran • family_with_children • rs
8
2026-05-27 • via Nuitee
L
Leonid • family_with_children • bg
10
Pros:

Чисто. Много добра шумоизолация. Перфектно разположение. Денонощна рецепция. Наличен паркинг

Cons:

Резервирах стая с двойно легло преди месец. И при пристигането виждам две отделни легла и чувам 'Само тази стая е свободна в момента'

2026-05-26 • via Nuitee
A
Aleksandar • solo_traveller • bg
6
2026-05-26 • via Nuitee
O
Olga • solo_traveller • ua
8
2026-05-26 • via Nuitee
Y
Yana • solo_traveller • dk
10
2026-05-26 • via Nuitee
Атанасова • family_with_children • bg
7
2026-05-26 • via Nuitee
K
Karolina • couple • pl
9
Świetna lokalizacja
Pros:

Świetna lokalizacja – w samym centrum miasta, z łatwym dostępem do wszystkich atrakcji, a jednocześnie w pobliżu spokojnej okolicy z parkiem oraz doskonałą restauracją. Pokoje są niewielkie, ale bardzo wygodne; dużym atutem jest pojemna szafa na ubrania, co w hotelach zdarza się rzadko. Dodatkowym plusem jest możliwość otwarcia okna. W hotelu panuje czystość, a personel jest uprzejmy i pomocny.

2026-05-25 • via Nuitee
M
Milko • couple • bg
10
2026-05-24 • via Nuitee
Данііл • couple • ua
7
2026-05-22 • via Nuitee
E
EVDOKIA TAXIARCHOULA • couple • gr
9
2026-05-21 • via Nuitee
C
Chiara • solo_traveller • it
8
2026-05-21 • via Nuitee
A
Anatoli • family_with_children • bg
1
Dissapointing
Pros:

I cant say what I liked as i couldnt say in the property.

Cons:

I deffinetely disliked the disrespect towards customers. Forced to cancel the trip due to war in middle east, I tried to contact the property since middled of march. As of today 19 May i never got reply, which leaves huge disappointment. Last 6 years a have more than 12 stays in this property. Even the cleaness and facilities are not optimal ( you cant enter in with 2 luggages as it is too small, all of the rooms are building heavy mold in the bathrooms, linnens are with spots from old dirt) i have always been back due to good location. Unfortunatelly this time I have to say all I saw. The receptionist from Ukrain or other ex Soviet Union country is often unattentive and ignorant. During breakfast the dishes are running short and need to wait more than 10 min to refill. The barman in the lobby bar is pleasant , when he is there, but often missong from his working place while smoking. I can list more things but it will be just loss of effort as the property proved dont want to hear from their guests. Unfortunatelly I have to say this will be my last booking in City Avenue hotel, Sofia.

2026-05-19 • via Nuitee
V
Vitalii • couple • ua
10
2026-05-19 • via Nuitee
N
Nikola • solo_traveller • me
10
Pros:

Very clean, which is most important.

2026-05-19 • via Nuitee