Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Garden
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Decent breakfast options
Friendly staff
Cons:
Cleanliness issues
Old and worn decor
Mattress discomfort

Categories

Cleanliness
6.76
Multiple mentions of old, worn, and dirty areas in the hotel.
Service
8.23
General positivity about staff, although some mentions of rudeness.
Location
8.27
Great location near public transport, well-received by guests.
Room Quality
7.72
Mixed reviews; spacious but issues with mattress and decor.
Amenities
7.75
Decent amenities but reported issues with cleanliness.
Value for Money
8.21
Generally considered good value for the price paid.
Food and Beverage
7.76
Breakfast was considered average, with some complaints about its quality.
Overall Experience
7.73
A generally satisfactory stay with notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:18

Property Description

Luxurious Rooms with Modern Amenities

City Avenue Hotel by HMG offers elegantly furnished rooms with air conditioning and high-speed free WiFi. Each room boasts a flat-screen cable TV, seating area, and luxurious toiletries in the bathroom.

Stylish Bars and Entertainment Options

Unwind in the stylish lobby bar with an open-air terrace or enjoy the vibrant atmosphere of the piano bar with a dance floor. Sip on your favorite drink and indulge in a selection of snacks and desserts.

Convenient Location for Business and Leisure

Located just a 3-minute walk from Opalchenska Metro Station, the hotel provides easy access to Sofia International Airport and key city attractions like National Palace of Culture and Vitosha Boulevard. Ideal for both business and leisure travelers.

Book now to experience the perfect blend of luxury and convenience at City Avenue Hotel by HMG!

Important information:

Please note that the credit card used for booking must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

All guests are required to present an original form of identification - passport or national ID.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 4707 reviews
Cleanliness: 6.76
Service: 8.23
Location: 8.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 7.73
P
Plamen solo_traveller bg
8
2026-07-25 via Nuitee
S
Struzhuk solo_traveller pl
10
Pros:

Все супер.

2026-07-25 via Nuitee
A
Aleksey solo_traveller bg
8
2026-07-25 via Nuitee
A
Andrii couple ua
10
Все прекрасно.
Pros:

Приветливый персонал. Чистота.

Cons:

Ремонт и проблема с душевой кабиной. Все время было мокро. Текло из под поддона.

2026-07-24 via Nuitee
A
Anastasia couple cy
9
2026-07-24 via Nuitee
5
solo_traveller bg
10
2026-07-24 via Nuitee
E
Ercan solo_traveller tr
7
Very good hotel
Pros:

Perfect ı like

2026-07-23 via Nuitee
A
Anastasia solo_traveller bg
10
Pros:

Цената, местоположението, паркинга, персонала

Cons:

Опциите за закуска бяха доста оскъдни

2026-07-23 via Nuitee
O
Olga solo_traveller ro
10
2026-07-23 via Nuitee
F
Fabian solo_traveller ro
1
Pros:

Nimic

Cons:

Foarte nepoliticos personalul

2026-07-23 via Nuitee
A
Albena couple bg
10
2026-07-23 via Nuitee
S
sonja solo_traveller si
10
Pros:

Parkirni prostor, (ki se sicer doplača 10e), prijazen gospod na recepciji. Dobra lokacija, 10 min peš do Vitosha boulevard.

2026-07-22 via Nuitee
V
Vink solo_traveller nl
8
Comfortable stay with good service
Pros:

I was happy with the room, the bed was comfortable and the bathroom had recently been renovated. The location is perfect, close to the city centre. The staff was very friendly and helpful. During my stay, I had a few hours where I didn't have electricity. Within two hours the technical problem was fixed, which was much appreciated.

Cons:

The room was not entirely clean. The carpet was stained and there was some water damage on the walls. I think they are in the process of renovating, which is a good decision!

2026-07-21 via Nuitee
Наталия solo_traveller bg
9
2026-07-21 via Nuitee
P
Peter couple hu
8
Pros:

parkolás, tömegközlekedés

Cons:

a reggeli kicsit csalódás volt. A matrac túl puha.

2026-07-21 via Nuitee
L
Luiza solo_traveller pl
8
2026-07-20 via Nuitee
M
Mariya solo_traveller us
9
Pros:

Room was speceus, very clean, city view, nice AC, clean bathroom.
Svetoslav, the front desk staff was exceptional. Very polite, attentive, friendly, gives detailed directions with buses /walking to where you want to go.Great customer service.He even helped me bringing my big luggages to the room.
Hotel is convenion close to Metro and Bus stops.Sofia Mall is 5 min walk.
I even walk to the Central Bank - 15 min.Also nice 30 min walk to the Central Railway/Bus Station, 30 min walk to NDK/ Vitoshka.
It's a nice park next to the hotel and 2 Ekont offices 5-10 min walk.I took my lugages to ship to my next destination.
I will definitely stay again here next time I visit Sofia.

Cons:

Nothing

2026-07-20 via Nuitee
J
Jakub solo_traveller pl
10
Pros:

Blisko centrum i przystanku metra. Mozliwosc przechowania bagazu przed check in i po check out. Mily personel!

2026-07-19 via Nuitee
M
Muharrem family_with_children tr
8
2026-07-19 via Nuitee
B
Bilyana solo_traveller bg
2
2026-07-18 via Nuitee