Clayton Hotel Cardiff

Hotels
8.6 (5045 reviews)
St Mary Street , Cardiff , GB
+44 29 2066 8866

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Clean rooms
Cons:
Noise issues
Limited amenities

Categories

Cleanliness
8.31
Most reviews mention clean and well-maintained rooms, but there are minor complaints regarding noise and lack of amenities.
Service
9.28
Numerous reviews highlight helpful and friendly staff, particularly highlighting Addie's exceptional customer service.
Location
9.32
Guests frequently praised the hotel's excellent location, being close to transport links and attractions.
Room Quality
8.27
Rooms are generally comfortable and spacious; however, some reviews mentioned issues like air conditioning and hardness of pillows.
Amenities
7.8
Lack of specific amenities (e.g., fridges, slippers) was noted, suggesting there is room for improvement.
Value for Money
8.76
Most guests felt the pricing was fair considering the location and overall experience.
Food and Beverage
8.31
Breakfast received mixed reviews; overall good but some items lacked freshness.
Overall Experience
8.78
Despite some minor complaints, most guests enjoyed their stay and expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:04

Property Description

Modern Rooms with Free WiFi
Experience luxury and convenience at Clayton Hotel Cardiff. The air-conditioned rooms boast stylish decor, luxury bathrooms, and free WiFi. Unwind in the cozy seating area or catch up on work at the spacious desk.

Dining Excellence at The View Restaurant
Indulge in a culinary journey at The View Restaurant, offering an international menu and an extensive wine list. Start your day with a delicious Clayton Vitality Breakfast, and later, enjoy a variety of beverages and snacks at the chic on-site bar.

Prime Location in Cardiff
Discover the heart of Cardiff with a stay at Clayton Hotel. Just a stone's throw away from Cardiff Central Rail Station and iconic landmarks like Cardiff Castle and Principality Stadium, our hotel is the perfect choice for both leisure and business travelers.

Book now to elevate your Cardiff experience at Clayton Hotel Cardiff.

Important information:

There is nearby public parking located at CF10 5RS or CF10 5DS
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8.6
Based on 5045 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
P
Pamela Ritchie • family_with_children • gb
8
Good hotel
Pros:

Very conveniently located

Cons:

All good, although the breakfast could be a little better (the scrambled eggs were very dry for example)

2026-10-31 • via Nuitee
F
Ford • couple • gb
9
Pros:

The staff are friendly and helpful. The view was impressive from my room. And for a city center hotel it was fairly peaceful.

2026-10-31 • via Nuitee
K
Kelsey • extended_group • gb
4
2026-10-31 • via Nuitee
E
Ed • family_with_children • gb
10
Good value stay at a nice hotel
Pros:

Great location for exploring the city.
Rooms were clean and tidy and a good size.
Shower in the rooms was good
Bottled water was a nice touch

Cons:

Would have liked a smart tv so i could watch netflix
Phone systems were a bit out of date
WiFi instruction could have been clearer/able to find

2026-10-30 • via Nuitee
S
Sam • solo_traveller • gb
7
A decent stay soured by poor service.
Pros:

Comfortable bed, spacious room. Great central location near the railway station. Refreshments in the room's refrigerator were also a nice added touch.

Cons:

Upon arrival, I experienced significant communication difficulties with the receptionist on duty. After a lengthy dialogue during which I was initially informed that my reservation could not be found, the issue was eventually resolved and I was checked in.
However, upon entering my assigned room, I observed that it was an accessible room. As I do not require accessible accommodations and had not requested one, I returned to the reception desk to inquire about alternative room availability. The receptionist informed me that the hotel was operating at full capacity and no other rooms were available. Upon subsequently checking the Clayton Hotel website, I discovered that several alternative rooms were, in fact, available for booking at that time.
When I returned to the front desk, a different receptionist was present. She handled my query in a polite and professional manner, immediately facilitating a room move without delay.
While the replacement room had a limited view and noticeable stains on the carpet, it was nonetheless a notable improvement, and I appreciated the swift resolution provided by the second staff member.

2026-10-30 • via Nuitee
D
Debra • extended_group • gb
5
Clearly the rooms need updating
Pros:

Good location

Cons:

Very tired rooms

2026-10-30 • via Nuitee
D
Daniel • solo_traveller • ae
9
Great location and great staff
Pros:

Location was amazing, walking distance to the train station, shopping area and restaurants and bars

Cons:

N/A

2026-10-30 • via Nuitee
M
Michael • family_with_children • gb
7
Cons:

Very poor parking options
TV in the did not work

2026-10-29 • via Nuitee
N
Nick A • solo_traveller • gb
6
Overpriced for what it offers.
Pros:

Location is great, near the train station and fairly central.

Cons:

I had an Executive Double Room which was very small, vaguely the same size as a standard room in every other hotel. Shower had zero pressure and was dirty and so were other parts of the room. Overall, vastly overpriced for what they offer. Not a bad hotel, but at that price absolutely not worth it.

2026-10-29 • via Nuitee
D
Daniel • family_with_children • gb
10
Pros:

As usual the staff room and location are just superb

Cons:

N/A

2026-10-28 • via Nuitee
T
Tina • couple • gb
10
First time at the Clayton hotel it was fabulous., staff polite and helpful, rooms lovely and clean, lovely welcome drink
Pros:

Clean bright, staff very welcoming.

Cons:

Nothing

2026-10-28 • via Nuitee
H
Helen • extended_group • gb
9
2026-10-27 • via Nuitee
L
Lowri • couple • gb
8
Lovely hotel in good location, everything you need for a comfortable stay
Pros:

Great location, room was lovely and had everything you need

Cons:

The room was warm especially at night and no option to turn temperature down. Some light switches did not work, had to have multiple lights on rather than individual

2026-10-27 • via Nuitee
R
Ryan • couple • gb
10
2026-10-27 • via Nuitee
J
Jordan Murphy • family_with_children • gb
1
Pros:

Nothing

Cons:

Room stank of piss. Sheets were dirty. Apparently fully booked and no rooms available although I provided proof that there was rooms available to buy online.

2026-10-26 • via Nuitee
J
Julia Keirle • family_with_children • gb
7
Safe clean comfortable beds. Modern.
Pros:

Location. Easy check in and out. Secure addtional safety on lifts. Clean. Room was cosy clean comfortable beds. Nice see view city at night. Felt safe. Extra pillows provided was nice.

Cons:

Internet was dwn so couldnt watch netflix . :( probaly the storm we had.

2026-10-26 • via Nuitee
D
Daniel • family_with_children • gb
8
Pros:

Great location lovely hotel

Cons:

The staff in the restaurant were rude and couldn’t give a kipper about customer service, we were told room service was a priority even when we had booked a table

2026-10-26 • via Nuitee
S
Sally • solo_traveller • gb
10
Great for City and station
Pros:

Location

Cons:

Nothing

2026-10-25 • via Nuitee
M
Martin • solo_traveller • gb
8
2026-10-25 • via Nuitee
S
Stephanie • family_with_children • gb
10
Fantastic comfortable well situated hotel
Pros:

We stayed during storm Austen and being right by the train station didn’t expect much sleep but it was seriously sound proofed. No wind or train noise

Cons:

Breakfast hot foot wasn’t all that hot

2026-10-25 • via Nuitee