Hilton Garden Inn Eugene/Springfield

Hotels
•
Hilton Garden Inn
8.6 (239 reviews)
3528 Gateway Street , Springfield , us
+1 541-736-3000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Convenient location
Cons:
Breakfast not included
Restaurant food not satisfactory

Categories

Cleanliness
8.59
Clean and comfortable. Room was spotless clean.
Service
8.86
Staff is friendly and helpful. Many positive mentions of staff interactions.
Location
8.9
Convenient location with easy access to major routes.
Room Quality
8.45
Spacious rooms; however, some amenities need improvement.
Amenities
8.58
Indoor heated pool and giant jetted bathtub are highlights.
Value for Money
8.44
Breakfast not included with room price.
Food and Beverage
8.29
Restaurant food quality could improve; waitress was friendly.
Overall Experience
8.66
Great overall experience with friendly staff and good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:34

Property Description

Convenient Location and Transportation
Located just 9 miles from Eugene Airport, Hilton Garden Inn Eugene/Springfield offers free airport and local shuttles, ensuring a hassle-free arrival and departure for guests.

Comfortable Rooms with Modern Amenities
The rooms at this Oregon hotel are equipped with 37-inch flat-screen TVs, free Wi-Fi, microwaves, refrigerators, and coffee makers, providing a comfortable stay for guests. Room service is also available for added convenience.

Dining and Leisure Facilities
Guests can enjoy dining at the Great American Grill Restaurant and Bar, grab snacks at the 24-hour Pavilion Pantry Market, or relax in the indoor pool. The hotel also features a gym, business center, and an on-site convenience store for all your needs.

Book your stay at Hilton Garden Inn Eugene/Springfield for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EUG

Location

Guest Reviews

8.6
Based on 239 reviews
Cleanliness: 8.59
Service: 8.86
Location: 8.9
Room Quality: 8.45
Amenities: 8.58
Value for Money: 8.44
Food and Beverage: 8.29
Overall Experience: 8.66
4
470yinz • Solo travel
2
bedbug bites
Pros:

I stayed in Room 234 of this hotel from August 9 to August 10. On the morning of the 10th, I discovered over a dozen extremely itchy red bites across my neck, arms, chest, and waist caused by bedbugs. Since I was on a tour booked through a travel agency, I informed our tour guide, who escalated the issue to the agency to liaise with the hotel. I also sent an email directly to the hotel attached with alarming photos of my bites.

However, the hotel has not offered a single word of apology to this day. Instead, they tried to dismiss their failure to clean properly by using a temporary mix-up by the travel agency—who initially submitted an incorrect check-in date before quickly correcting it—as an excuse. The travel agency coordinates hotel stays for hundreds or thousands of tourists across the US daily, and while their staff made a minor administrative mistake, it was promptly corrected. Yet, the hotel completely ignored my email, which contained the correct check-in dates and photographic proof of the bedbug bites, and instead seized upon the agency's minor error to make a scene.

The management of this hotel shows a total disregard for guest well-being and passes the buck at every turn. I have to ask the hotel manager: If you stayed at a hotel, got bitten by bedbugs, and were completely ignored, how would you feel?

2026-08-18 • via Tripadvisor
M
Marjorie • solo_traveller • us
9
Pros:

For some reason, it I thought that my breakfast was included.

2026-08-03 • via Nuitee
J
Jeanne • couple • us
7
Pros:

Staff. Location

Cons:

Outdated property, charge for breakfast

2026-07-07 • via Nuitee
J
Jose • couple • us
10
2026-06-02 • via Nuitee
T
Tazsha • solo_traveller • us
10
Pros:

Great service

Cons:

I liked everything wish there was more cocktail choices at the bar

2026-05-16 • via Nuitee
C
cecilc945 • Business
10
Great Stay
Pros:

Newly Remodeled, Nice Staff, Great Hotel. Very nice.

2026-05-11 • via Tripadvisor
M
Marlene • extended_group • us
10
2026-05-08 • via Nuitee
T
Tracy • couple • us
1
Never again
Pros:

Clean and good location

Cons:

Loud. The walls are thin. Can hear every step someone takes above you, every time they drop something or move got no sleep

2026-04-15 • via Nuitee
P
Pam • solo_traveller • us
10
2026-04-14 • via Nuitee
S
Shawnee • family_with_children • us
7
2026-04-13 • via Nuitee
G
Greg • solo_traveller • us
8
Very nice.
Pros:

Staff was great

Cons:

Closer to the airport.

2026-03-31 • via Nuitee
T
terrill • family_with_children • us
7
2026-03-26 • via Nuitee
K
Kyah • couple • us
10
2026-03-22 • via Nuitee
C
Cassidy • solo_traveller • us
9
Pros:

Location to cabelas, Costco, and the I5 was amazing, the breakfast was nice as well.

Cons:

The front doors didn't seem to be working correctly.

2026-03-13 • via Nuitee
C
Christie • family_with_children • us
8
2026-02-28 • via Nuitee
M
Mel • solo_traveller • us
10
2026-02-24 • via Nuitee
S
Stephanie • solo_traveller • us
8
2026-02-22 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Pros:

The room was very nice

Cons:

I prefer a robe to wear. Price was a bit much with all tax and fees. I was staying as my daughter is in the hospital so with the price I could bot stay two nights.

2026-01-15 • via Nuitee
P
Peggy • couple • us
5
I would not stay there again, too much money for a low value hotel.
Pros:

Close to the freeway. Easy access.

Cons:

We did not get daily house cleaning as was stated. The breakfast was mediocre and overpriced.
The nightly charge was overpriced too.

2026-01-07 • via Nuitee
B
Brown • family_with_children • us
6
Sufficed for purpose of trip.
Pros:

Convenience to I-4.

Cons:

For the room price, breakfast should have been included, not an additional charge.

2025-12-15 • via Nuitee