Hotel & SPA Niunit

Hotels
8.8 (976 reviews)
Carretera General, s/n , Ordino , AD

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (especially restaurant and reception)
Excellent restaurant and breakfast buffet
Comfortable, spacious rooms and good beds
Good location for skiing and hiking (Ordino/Arcalís), quiet riverside setting
Spa and massage praised
Private parking available
Cons:
Amenities limitations: no AC in some rooms, no complimentary bottled water
Spa capacity/availability can be limited or reserved for adults
Occasional reception issues (lack of medical supplies, inattentive staff reported)
Nighttime machine noise (ventilation/dryer) disturbing for some rooms
TV/channel problems and occasional small meal service errors
Some guests noted wine prices and perceived value concerns

Categories

Cleanliness
8.9
Generally praised across reviews ("lieux impeccables", "chambre spacieuse et propre", "todo muy bien"); a few minor remarks about cleanliness being 'ok' but could use slightly more staff.
Service
9.4
Very strong recurring praise for staff and restaurant service (friendly, attentive, professional reception and restaurant teams; massage/spa staff complimented). Some isolated reception shortcomings noted but overall service is a standout.
Location
9.1
Frequently highlighted as excellent for Ordino/Arcalís, by a mountain river and convenient for skiing/hiking; quiet area and generally appreciated setting.
Room Quality
8.6
Rooms described as comfortable, spacious and with good beds; some issues mentioned (attic rooms, occasional machine noise at night, TV/channel problems, mattress minor comment).
Amenities
7.6
Spa and massage praised for quality and tranquility but availability can be limited (full/reservations, adults-only slots). Missing/limited in-room items noted (no AC in some rooms, no complimentary water, occasional noise from equipment).
Value for Money
8.6
Mixed notes: many guests found food and service excellent and the stay worthwhile, while some mention wine prices, spa access limits and that for the price there may be better options elsewhere.
Food and Beverage
9
Consistently positive comments about restaurant service, dinner and a complete breakfast buffet; occasional small service/ordering mistakes but overall strong F&B offering.
Overall Experience
9.2
Overall very positive impressions driven by excellent staff, food and location; minor negatives (amenities limits, occasional reception issues, noise) do not overshadow the generally memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-10 21:22

Property Description

Luxurious Spa Retreat

Escape to Niunit Hotel Ordino, a serene retreat nestled in the picturesque village of El Serrat in Andorra’s Ordino province. Unwind in our spa, tantalize your taste buds at the restaurant, and sip on cocktails at the bar.

Comfortable Rooms and Modern Amenities

Our rooms offer simplicity and comfort, equipped with all the modern amenities you need for a relaxing stay. From a TV for entertainment to a private bathroom for convenience, we ensure your comfort is our top priority.

Convenient Location for Adventure

Perfectly located just under 7 km from Vallnord Ski Resort, our hotel is a haven for adventure enthusiasts. Explore the nearby golf club, and with free Wi-Fi access, you can stay connected throughout your stay.

Indulge in luxury, comfort, and adventure at Niunit Hotel Ordino. Book your stay now for an unforgettable experience.

Important information:

Please note:

- Using the spa has an additional charge. Please note that, only people above 16 years old can access the spa.

- American Express is not accepted as a method of payment. Extra beds have different costs depend of the season and the meal plan.

- The Spa carries a surcharge of EUR 15 for a 60-minute session.

- Children under 16 are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Location

Guest Reviews

8.8
Based on 976 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.1
Room Quality: 8.6
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 9.2
I
Iuliana • solo_traveller • es
10
Pros:

El spa

2026-09-19 • via Nuitee
F
François • solo_traveller • fr
10
Pros:

Personnel très aimable, petit déjeuner vraiment super.

2026-09-17 • via Nuitee
M
MITA55 • solo_traveller • es
7
Escapada 3 dies El Serrat
Pros:

els esmorzars, personal, situació molt bona per anar a fer caminades

Cons:

La nostra habitacio, el cuarto de bany no tenia ventilació i feia un xic d'olor a humitat després dutxar-nos

2026-09-16 • via Nuitee
S
Serra • solo_traveller • es
9
2026-09-16 • via Nuitee
D
David • solo_traveller • de
8
Pros:

Ruhig gelegenes Hotel in den Bergen.

2026-09-15 • via Nuitee
F
Fabienne • extended_group • fr
8
Hôtel agréable dans un cadre magnifique.
Pros:

L’emplacement dans un cadre verdoyant. Chambres impeccables, belle décoration. Spa très très bien. Massage excellent.

Cons:

Porte mal ajustée qui claque à la fermeture. Pas de climatisation dans les chambres sous les toits.
Repas de la demi-pension loin d’un établissement 4 étoiles. Serveur ne parlant pas un mot de français et d’anglais, difficile de se faire comprendre.

2026-09-15 • via Nuitee
C
Cristescu • family_with_children • es
8
Bastante a gusto
Pros:

La zona fantástica, el personal muy abable en todo momento, parking gratuito delante del hotel ..me he sentido muy a gusto de este punto de vista. El hotel muy bonito, aunque hay un poco de lío..es un pequeño labirinto😂

Cons:

No tienen aire acondicionado y en verano es un horno se tiene que dormir con ventana abierta. El spa es de pago 16 euros la hora, exageradamente caro teniendo en cuenta que Andorra tiene la caldea que son 35 euros la entrada durante 3 horas. Las comidas muy bien, las cenas muy deliciosas aunque los desayunos son lo mismo cada mañana..las bebidas del hotel son exageradamente caras.

2026-09-13 • via Nuitee
C
Candida del Carmen • family_with_children • es
10
Perfecto
Pros:

La ubicación, al lado de un río y la montaña, el spa pequeño pero con todo lo necesario, la habitación muy cómoda.

2026-09-12 • via Nuitee
Y
yolanda • couple • es
10
2026-09-12 • via Nuitee
M
Merche • solo_traveller • es
9
2026-09-12 • via Nuitee
E
Eric • couple • es
9
2026-09-12 • via Nuitee
H
Helena • couple • es
8
2026-09-11 • via Nuitee
A
Arturo • couple • cl
10
Si quieres hacer trekking y estar tranquilo este es un excelente hotel
Pros:

Muy amable Alejandro del Restaurant. Muy tranquilo el hotel y los alrededores. Si quieres paz y disfrutar de la naturaleza Ordino y este hotel son una excelente opción.

Cons:

Hay que mejorar el ruido de las sillas del comedor

2026-09-11 • via Nuitee
J
Joaquin • solo_traveller • es
10
Muy recomendable.
Pros:

El Personal de recepción, restauración y limpieza.
La habitación con balcon y vistas a una pequeña cascada.
Buen desayuno y cena.
El lugar en si.

Cons:

El estacionamiento si llegas tarde.

2026-09-10 • via Nuitee
M
Mosso Esq • solo_traveller • es
9
2026-09-07 • via Nuitee
J
Jesús • couple • es
6
2026-09-07 • via Nuitee
J
Julio • couple • es
9
Hotel muy tranquilo y perfecto para ir en pareja
Pros:

El desayuno muy variado y de calidad, la cama doble muy cómoda y grande, nos tocó la habitación con balcón al río, la BSO de la habitación era una pasada y si cerrabas la puerta aislaba el sonido a la perfección.El personal muy amable.La ubicación del hotel me parece perfecta, lejos de todo ruido.

Cons:

La habitación y el wc son muy antiguos , creo que deberían replantearse un lavado de cara :(

2026-09-06 • via Nuitee
J
Julio • couple • es
9
2026-09-06 • via Nuitee
P
PEDRO • couple • fr
10
2026-09-06 • via Nuitee
M
Mark • solo_traveller • us
9
Pros:

Everything was excellent. In particular the dinner was absolutely amazing and I wasn't expecting that!

Cons:

I wished there was air conditioner but I think it's because it's not usually hot like it has been lately.

2026-09-06 • via Nuitee