Garden Hotel Muscat

Hotels
•
Independent
8 (35 reviews)
Way 3504, Al Khuwair, Beside Zawawi Mosque, Muscat, Muscat Governorate, 179 , Muscat , OM
968-24471500

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Facilities

Fitness facilities
Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Acceptable options including wifi and breakfast
Cons:
Cleanliness issues
Poor service and unhelpful staff
Room cleaning done without permission and lost items not taken responsibility for

Categories

Cleanliness
3
Guests expressed concerns about cleanliness issues in the rooms and common areas.
Service
4
Guests were dissatisfied with the service, mentioning long wait times and unhelpful staff.
Location
5.5
The hotel's location garnered mixed reviews, with some guests finding it convenient while others mentioned issues with accessibility.
Room Quality
5
Rooms were described as average, with complaints about cleanliness and missing items.
Amenities
5
Guests were disappointed with the amenities offered, especially in terms of cleanliness and maintenance.
Value for Money
5
Many guests felt that the hotel did not offer good value for the price paid.
Food and Beverage
5.5
Mixed reviews for the food and beverage services, with some guests mentioning limited options.
Overall Experience
4.5
Overall, guests had a below-average experience and were not likely to recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-23 17:14

Property Description

Relaxation and Wellness
Indulge in the steam room and fitness center for a rejuvenating experience.

Comfort and Convenience
Enjoy complimentary Wi-Fi, concierge services, and onsite gift shops/newsstands for a stress-free stay.

Delightful Dining Options
Savor a meal with garden views at Al Luban or grab a snack at the cafe, with continental breakfasts available daily.

Book your stay at Garden Hotel Muscat today to enjoy these fabulous amenities and more!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 8 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 2 days prior to check-in.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MCT

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Pets

    Service animals not allowed

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 12

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

8
Based on 35 reviews
Cleanliness: 3
Service: 4
Location: 5.5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5.5
Overall Experience: 4.5
M
Milind • review category business travellers • in
8
Except Break Fast, things are good
Pros:

Room, Staff & cleanliness

Cons:

Break fast

2025-05-31 • via Nuitee
D
Dara • review category business travellers • om
3
Bad experience
Pros:

Location

Cons:

Not clean . Both tv not working ( i have complained twice they change remote control but still same for 4 days) - very old furniture and bathroom. Sofa is not comfortable and all dust under it

2025-05-20 • via Nuitee
M
Mohammed • review category business travellers • eg
8
Very good
2025-05-17 • via Nuitee
A
Ahmed • solo traveller • qa
8
It was nice experience
Pros:

Sizes of the room

Cons:

Staff kindness

2025-05-16 • via Nuitee
D
Dadkhah • review category business travellers • us
6
Pleasant
2025-05-09 • via Nuitee
F
Faraz • solo traveller • pk
7
Garden hotel Alkhwair
Pros:

The location and accessibility

Cons:

The washroom amenities, maintenance and amenities

2025-05-03 • via Nuitee
A
Anna • family with young children • om
8
Very good
2025-04-28 • via Nuitee
O
Oussama • solo traveller • lb
10
Exceptional
2025-04-26 • via Nuitee
U
Usama • young couple • ae
9
Superb
2025-04-25 • via Nuitee
P
Pauline
2
Pros:

They were not very accommodating at all. I was early, like 1:00 a.m., because that's when my flight landed. No way could I have a room even though I had booked one. They left me sitting in the foyer until 3:30 a.m., then said I could have a room, which I had to pay for again. I was only there for 2.5 hours, then gone again for my next flight. Don't tell me a room suddenly became available at 3:30 a.m. Front desk person dressed in his white robes had no personality at all.

2025-04-24 • via Nuitee
S
Sreekumar • solo traveller • om
9
Superb
Pros:

Rooms

Cons:

Nothing

2025-04-21 • via Nuitee
F
Faheem • review category business travellers • bh
9
Very pleasant stay. Staff interaction and assistance is excellent.
Pros:

Room size and cleanliness.

Cons:

Nothing to mention!

2025-04-18 • via Nuitee
D
Damroodi • review category business travellers • ae
6
Pleasant
Cons:

wifi

2025-04-11 • via Nuitee
A
Ali • family with young children • sy
8
Very good
Pros:

Good experience but unfortunately the pool in other hotel was under repair

2025-04-09 • via Nuitee
C
Channel • review category business travellers • qa
8
Very good
Pros:

Breakfast was good and location was excellent in addition to staff.

2025-04-08 • via Nuitee
M
Mateenulla • young couple • om
1
Not recommended to stay
Pros:

location was good.

Cons:

The Room was not prepared before check-in. The Room cleaning also not done during the stay. Need to keep calling to operator/reception for cleaning but still no active response. AC was leaking in the room. Very bad experience. Also they are not providing water bottles daily by their own, you need to ask ever time. Hotel management to take responsibility of every room before customer check-in and prepare well like check the amenities working properly. Sound funny but they did not provided the both towels as well unless it is not asked... Very bad experience............

2025-04-06 • via Nuitee
S
Saiju • family with young children • ae
9
Superb
2025-04-05 • via Nuitee
T
Tayyara • family with young children • om
7
Good
2025-04-04 • via Nuitee
F
Farzad • review category business travellers • ae
4
Not good because of the dirty environment of the hotel and rooms
Pros:

Inside room was big enough with separate room. There were enough parking spots and almost good location.

Cons:

Room was dirty even during the check in. There were not enough towels for 2 persons inside the room. They didnt clean the room on time and we had to ask them several times. Water pressure for the bathroom was very low and it was not possible to take shower. Also refrigerator of the room was not working!
Furthermore check in process was too slow and delayed.

2025-04-04 • via Nuitee
H
Harish • young couple • ae
1
Bad
2025-04-04 • via Nuitee