Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near V&A Waterfront
Friendly, professional and attentive staff
Comfortable beds and cozy rooms (many mentions)
Sanctuary Spa highly praised
Great breakfasts
Safe, central setting
Room upgrades and helpful front desk service
Cons:
Housekeeping and cleanliness issues (unclean shower, towels folded back)
Some rooms have outdated/tacky finishings
Privacy issue (shower visibility from door)
Ambiance/cleanliness declined compared to prior stays
Confusing lighting in rooms
Unwanted sales pitch / tour at local attraction

Categories

Cleanliness
7.5
Several guests reported housekeeping problems: shower not cleaned, used/dirty towels folded back, bed poorly made and general cleanliness below expected luxury standards.
Service
10
Consistently praised across reviews: staff described as very friendly, professional and attentive (multiple mentions of Sol, Mr. Sulaiman and spa staff); service is a standout strength.
Location
10
Repeatedly highlighted as excellent — central, safe and very close to the V&A Waterfront and attractions (Time Out Market, easy access to city).
Room Quality
8.5
Mixed feedback: some guests found rooms gorgeous, cozy and comfortable; others noted tacky finishings, poor bed presentation and privacy issues (shower visibility from doorway).
Amenities
9.5
Spa (Sanctuary Spa) received exceptional praise for treatments and staff; property ambiance and quiet setting also noted positively.
Value for Money
9
Not explicitly discussed in reviews; assigned the target overall rating (standard quality for this hotel tier).
Food and Beverage
9
Breakfasts were positively mentioned and no major complaints about F&B; limited explicit commentary otherwise.
Overall Experience
8.5
Overall experience is very positive due to location and exemplary staff, but detracted somewhat by recurring cleanliness and room-finish issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:10

Property Description

Luxurious Accommodation with Spectacular Views

Opulent Interiors
Step into a world of luxury with crystal chandeliers, white marbles, and a dramatic spiral staircase creating a lavish ambiance.

State-of-the-Art Facilities
Enjoy top-notch amenities including a modern gym with a personal trainer, a designer spa with a hot tub and pool for ultimate relaxation.

Individually Decorated Rooms
Experience unique charm in every room with padded headboards, concealed lighting, and velvet ottomans. Wrap yourself in luxury Egyptian cotton sheets and unwind in deluxe bathrooms with bathtubs.

Book your stay at Queen Victoria Hotel & Manor House for an unforgettable experience in Cape Town's V&A Waterfront.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Location

Guest Reviews

9
Based on 676 reviews
Cleanliness: 7.5
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 9.5
Value for Money: 9
Food and Beverage: 9
Overall Experience: 8.5
A
Abdulmajid • couple • sa
9
2026-08-08 • via Nuitee
W
W3672IOstephaniel • Family • Singapore
10
Waterfront experience
Pros:

Amazing location and staff super friendly and welcoming. Highly recommended. We had great sleeps, breakfasts and enjoyed the walk to the waterfront regularly for shopping and also checked out the Time Out Market.

2026-08-07 • via Tripadvisor
A
AHMED • couple • sa
9
2026-08-06 • via Nuitee
R
ruvimbom257 • Family
4
Disappointed
Pros:

I have preciously stayed here on numerous occasions, it’s been our go to place for the past 3 years because of the location, impeccable service and amenities. However, this last visit was a bit disappointing, the ambiance has changed and the overall cleanliness of the hotel was not up to par. The room was supposedly serviced daily but the shower was not cleaned at all with used dirty towels just folded and put back and the bed was poorly made. On the 3rd day we raised the issue with management as our stay had become very uncomfortable and they offered us into a cleaner room.

2026-08-04 • via Tripadvisor
P
paul • solo_traveller • za
10
Pros:

Staff

2026-08-04 • via Nuitee
R
Reem • couple • ae
5
Pros:

The staff were very friendly, welcoming, and professional

Cons:

Dear Queen Victoria Hotel by Newmark Team,

Thank you for your hospitality during my stay.

I would like to share some honest feedback in the hope that it will help improve the guest experience.

Unfortunately, I felt that the level of cleanliness did not meet the standards expected from a luxury hotel. I kindly ask that more attention be given to housekeeping and the overall cleanliness of the property.

In addition, I believe the hotel would greatly benefit from further renovation and modernization, as some areas appear outdated and could be improved to better reflect the quality guests expect.

I hope you will take this feedback into consideration, as I believe these improvements would make a significant difference for future guests.

Thank you for your time

2026-08-03 • via Nuitee
C
Claudia • couple • de
9
2026-08-03 • via Nuitee
E
Ebtisam • solo_traveller • ae
10
2026-08-02 • via Nuitee
M
MaryAnn • couple • us
8
Pros:

Proximity to the V&A water front. And the excellent service

Cons:

Well we wanted to go to the diamond museum and wound up with a tour of the “factory “. Along with the sales pitch

2026-07-21 • via Nuitee
L
Leora • couple • za
10
Amazing long weekend stay and Sol is excellent!
Pros:

The property is so central and the but you feel hidden away from noise and bustling crowds -
The property is gorgeous and clean and cozy with such excellent service from staff.

Cons:

N/A

2026-07-19 • via Nuitee
C
Carla • solo_traveller • za
8
2026-07-19 • via Nuitee
A
amandahI9ZF • Friends getaway
10
A true sanctuary
Pros:

⭐️⭐️⭐️⭐️⭐️ Sanctuary Spa lived up to the its name. I received the Mama Africa treatment from Janet and it was heavenly. She was sweet and attentive. From the moment I walked in to the calming aroma and hibiscus tea, everything was excellent. Lee-cay gave a warm welcome and was so helpful in securing my last minute appointment. I will return and highly recommend.
Cleanliness: ⭐️⭐️⭐️⭐️⭐️
Service: ⭐️⭐️⭐️⭐️⭐️
Atmosphere: ⭐️⭐️⭐️⭐️⭐️
Staff: ⭐️⭐️⭐️⭐️⭐️

2026-07-15 • via Tripadvisor
E
Elizabeth • couple • za
5
It was okay.
Pros:

The hotel is close to the V&A and the city town. Being centrally located made it easy to access various spots within very close proximity of the hotel.

Cons:

The finishings in the room was not what I had expected. It felt tacky instead of giving the feeling of opulence and luxury. I also did not like the fact that, form m yroom door you can see into the shower. No privacy.

2026-07-09 • via Nuitee
P
pieterl790 • Couples • Windhoek, Khomas Region
10
Oh What a Night!
Pros:

Friendly professional reception and hospitality by Sol and his entire team, together with neat stylish environment, made this a memorable experience. Great location!

2026-06-30 • via Tripadvisor
H
Herman • couple • za
10
World class. Actually, better than world class. The determining factor was the friendliness of staff
Pros:

Your staff are highly professional. World class!!

Cons:

Your staff's warm hospitality.

2026-06-27 • via Nuitee
L
Latifa • couple • ae
10
I would surely come back to the same hotel!
Pros:

The property is located in the best part of Capetown, near the V&A waterfront. It’s extremely safe and clean. The staff is amazing and attentive. I especially appreciate Mr. Sulaiman who has made our stay exceptional, by offering us a room upgrade.

Cons:

NA

2026-06-24 • via Nuitee
S
Sheah • couple • us
9
nice
Pros:

location. comfortable beds

Cons:

confusing lights

2026-06-21 • via Nuitee
D
Demibanken • Couples
10
Best massage ever!
Pros:

We had a couples massage with Patricia and Netiwe at Sanctuary Spa, and wow it was honestly the best massage we have ever had! We left feeling completely relaxed, happy and refreshed. Highly recommended! ✨

2026-06-09 • via Tripadvisor
W
Werner • solo_traveller • za
10
2026-06-01 • via Nuitee
C
Carol • solo_traveller • us
10
Pros:

Staff

Cons:

It wasn’t clear that there were so many steps and ramps to get to the waterfront. It wasn’t clear that there are two buildings one is on the waterfront and one is across the street and up many steps.

2026-05-31 • via Nuitee