Montcalm Brewery, London City

If you’ve read the above here’s what happened. It had been the hottest days of the year into the high 30s, the hotels aircon had failed and instead of telling us they closed all blind and windows on a southwest facing room which absorbed all the heat, probably 40 degrees C.
We returned from a great Hyde Park concert to this 😩😡🤭😂😂
It was impossible to stay in the room for more than 5 minutes before you felt like you’d been in a hot shower, so we left after speaking to the staff.
Saving grace, there was no manager on duty but the head concierge and desk manager tried to help, but they were unable to arrange a room elsewhere in London, we were refunded in full and we left to fend for ourselves.
We have stayed here many times and will return again as it’s a great position for the tube and Barbican, the staff are good and generally good value for money, just please if it happens again let us know the aircon is not working and we can arrange to make our way home and not have to repeat our vagrant experience.
WHAT AN EXPERIENCE
Please do enjoy your stay

Slipped in the shower as no bath Matt present damaging my ribs. Used the iron and this ruined a brand new expensive top. Woke up at 06:30 by a crazy alarm with no explanation

AC’s NOT working during a massive heatwave last wwwk of
June . They promised
To change our room but never happened. Offered compensation on the form of
Half the cost of
Stay instead

No aircon but manager did reduce the price of our stay so we are not complaining.

Miserable Zimmerqualität, insbesondere Erstzimmer ohne (!) Fenster.
Innenhof privat vermietet und 3 Veranstaltungen während der Woche.. very noisy.

No se corresponde a un 5 estrellas

Housekeeping was late - this was the first time being late on our stays

We moved hotel and was relocated to their sister company as the aircon was broken. When we arrived, despite having paid for a Club room, there was no club lounge as before. We were moved to 3 different rooms whist we were there for 2 nights dues to the aircon being faulty and TV not working. Overal this was a very unplesant experience.

Noisy breakfast room. There should be a ban on people yapping loudly on mobile phones.

The hotel ac was broken a faulty fan was provided breakfast was not as advertised sat in a meeting room with no service at all

The weekend check in was chaotic, too many people at the same and some other, behind the scenes, issues didn't help. After an hour wait we managed to grab a staff member who sorted out complimentary drinks, and then ten minutes later had a room for us and an upgrade to Club Lounge as way of apology, gentleman carried our baggage to the room as well! This was our first encounter with the positive attitude the staff had.

The hotel bar didn't appear to open at the weekend but you have the Jugged Hare attached to the hotel (contains a taxidermy collection) and also serves food, the staff are quick to recommend alternatives or restaurants.

Some room (503) snaggits to address: a bulb in the bathroom needs replacing, loose floor tile by the sink, one bedside dimmer switch has been broken and so doesn't work the main room lights, drawers that fight back (opening the drawers takes some strength, a bit like Arkwright's cash till!)

The pub attached ... is great, but a little too much of the heads of live animals maybe for today's marketplace!? I had no issue, my wife felt a little freaked by it ha ha.
Be aware, breakfast is very busy, but works...

Nothing

Got to the property at 3pm room wasn't ready until 5pm when I got in the room the TV and air-conditioning didn't work i reported this and the manager told me that the air-conditioning was broke throughout the hotel unfortunately the room didn't have an opening window so I couldn't breathe all night and they took a £50 deposit which hasn't been refunded