Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Comfortable rooms
Cons:
Cleanliness concerns
Check-in delays
High bar prices

Categories

Cleanliness
8.66
Concerns about room cleanliness mentioned in review.
Service
10
Great service highlighted across multiple reviews.
Location
9.66
Positive comments about the location's convenience.
Room Quality
9.66
Rooms are noted to be cozy, clean, and beautifully decorated.
Amenities
9.66
Variety of amenities praised, including breakfast choice.
Value for Money
9.16
Mixed reviews on value, but generally considered good.
Food and Beverage
10
Highly rated breakfast options and buffet.
Overall Experience
10
Overall positive experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:54

Property Description

Luxurious Accommodation
Sofitel Mumbai BKC offers elegantly designed rooms with modern amenities, including flat-screen TVs, minibars, and luxurious en suite bathrooms. Some rooms even feature DVD players and iPod docks, ensuring a comfortable stay for every guest.

Convenient Location
Located in the prestigious Bandra Kurla Complex, our hotel provides easy access to key attractions such as the JIO World Centre, US Consulate General, and MMRDA grounds. With proximity to major highways and the airport, exploring both north and south Mumbai is a breeze.

Exceptional Dining and Leisure Facilities
Indulge in a culinary journey at our various dining venues, from international cuisine at Pondichery Cafe to regional dishes at Jyran - Tandoor Dining & Lounge. Relax by the outdoor pool, pamper yourself at the spa, or stay active at the gym - there's something for everyone at Sofitel Mumbai BKC.

Experience luxury and convenience at Sofitel Mumbai BKC - book your stay now for an unforgettable experience!

Important information:

Please note that a valid photo ID along with registered address is required at the time of check in.
In case guest is not using his / her credit card, the hotel reserves the rights to ask for authorization / declaration from the mentioned card holder.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 3,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2313 reviews
Cleanliness: 8.66
Service: 10
Location: 9.66
Room Quality: 9.66
Amenities: 9.66
Value for Money: 9.16
Food and Beverage: 10
Overall Experience: 10
R
Rayyan Sohaib • solo_traveller • in
10
2026-07-04 • via Nuitee
Y
yogeshkumar • couple • ae
10
Pros:

Location and cleanliness

2026-07-04 • via Nuitee
F
Fasihullah • solo_traveller • in
8
2026-07-04 • via Nuitee
B
binit • couple • in
7
2026-07-04 • via Nuitee
M
Mohit • solo_traveller • in
10
Pros:

Ambience and services

Cons:

All was good

2026-07-03 • via Nuitee
R
rishabhs642 • Solo travel
10
Spa experience
Pros:

The spa is simply amazing! Imran at the reception was very friendly and helpful and the therapist Veronica did magic with her hands using her strength and skills

2026-07-02 • via Tripadvisor
S
Sastry • solo_traveller • in
10
2026-07-02 • via Nuitee
S
SandeepKesarwani • Family • Pune, Pune District, Maharashtra
2
A 5-Star Facade with Minus 5-Star Service – Utterly Disastrous!
Pros:

Do not book this property if you value your sanity, your money, or your family's comfort. Sofitel BKC looks grand from the outside, but the actual hospitality inside is a complete nightmare. The staff is arrogant, the service is dead slow, and the management lacks basic common sense.Our stay was a continuous series of operational failures:

The Luggage Nightmare: It took 20 minutes to get our bags after check-in. At check-out, it took an unacceptable 40 minutes and 8 desperate phone calls just to get our luggage brought down.

Pool & Billing Issues: We were left waiting around just to get towels at the pool.

To top it off, the front desk botched the checkout process with massive delays over a standard GST invoice.

The absolute worst part was how they treated our 5-year-old child, who couldn't eat breakfast or dinner here:No Food for Kids: The kitchen stubbornly refused to prepare any basic, unspiced food. Everything was loaded with chili, meaning our child went hungry.

Shocking Incompetence: When we asked for a simple vanilla milkshake in the morning, they said they couldn't make it. Instead, the staff seriously suggested giving our 5-year-old toddler a high-caffeine cold brew or cold coffee!

Average food, terrible attitude, and zero flexibility for families. Save your money and stay elsewhere in Mumbai.

2026-07-01 • via Tripadvisor
R
Riya • extended_group • in
10
2026-07-01 • via Nuitee
S
Sagar Vinayak • solo_traveller • in
10
2026-06-30 • via Nuitee
R
Ridhi • solo_traveller • in
9
2026-06-30 • via Nuitee
N
Navaneeth_18 • Family • Chennai (Madras), Chennai District, Tamil Nadu
10
Sap
Pros:

Reimi Rohan both of them were very friendly and I was very satisfied with the service

2026-06-29 • via Tripadvisor
4
492pakh • Friends getaway
10
Great Place to Stay and Unwind
Pros:

Amazing place, excellent service , very caring and warm staff . Luxourious rooms. Pondicherry cafe and Club Lounge are superb. Ashish has been giving us wonderful service in Club Lounge

2026-06-29 • via Tripadvisor
N
nimishunadkat • Friends getaway • Mumbai, Maharashtra
10
Excellent hospitality
Pros:

Excellent buffet spread at Pondicherry cafe at Sofitel and excellent hospitality and super personalised service especially by Mr. Mann.

2026-06-28 • via Tripadvisor
R
Roving10749220072 • Friends getaway
10
Lovely experience
Pros:

We had great Buffet at Pondicherry Cafe at Sofitel with great personalised Service and especially appreciate services of Mann

2026-06-28 • via Tripadvisor
D
Departure07207582586 • Business
10
Great experience and awesome food
Pros:

Food was amazing with a full fledged cuisine of Indian, Italian, Chinese and Japanese food. Desserts were a lot!! The people serving were very courteous and helping. Awesome place for dinner.

2026-06-28 • via Tripadvisor
Y
Yasmin • family_with_children • sa
10
Pros:

جميل

Cons:

لا يوجد

2026-06-28 • via Nuitee
C
Chitra Rajan • family_with_children • in
4
No value for money
Pros:

Staff were unempathatic
I have shared my feedback with duty manager Mr Nimish .

Exorbitant pricing
Check out experience was worst

Cons:

Explained above

2026-06-28 • via Nuitee
B
BHARATHI MUKUND • solo_traveller • in
9
Excellent location courteous staff & beautiful room
Pros:

Very good breakfast, location , Cleanliness & beautiful hotel in BKC worth every penny paid.Dinner was available beyond midnight.Because of my work, I was not sure , i would be getting my dinner.But there was the option of late. Night snacks.Very good hotel

Cons:

Liked everything

2026-06-28 • via Nuitee
D
deepa_chapru • Family • Navi Mumbai, Maharashtra
10
A Delightful Stay with Beautiful Hospitality
Pros:

Our stays are consistently delightful, especially during cocktail and high tea hours. Ashish and Janvi host warm, attentive gatherings—creative cocktails, delicious bites, and beautifully presented high tea that feel homemade and special. Their thoughtful service, friendly conversation, and little extras (seasonal garnishes, fresh pastries, and timely refills) make those hours the highlight of our visit. Highly recommended for anyone who enjoys great drinks, treats, and genuine hospitality.

2026-06-27 • via Tripadvisor