Hotel Palafox

Hotels
8.6 (5405 reviews)
Calle Marques de Casa Jiménez S/N , Zaragoza , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly service
Cons:
Rude staff response
Inconsistent maintenance

Categories

Cleanliness
8.06
Some guests noted cleanliness but others had issues, particularly with bathroom comforts.
Service
8.93
Most reviews praised the service; however, one guest experienced rude behavior from staff during check-out.
Location
9.07
The location received high praise, with many finding it ideal for city excursions.
Room Quality
8.52
Guests generally found rooms comfortable, though there were concerns about temperature control.
Amenities
8.55
Standard amenities for a 5-star hotel; some comments indicated the need for updates.
Value for Money
8.31
Overall, guests felt the value was appropriate for the quality; some discrepancies noted in amenities expected for a 5-star.
Food and Beverage
8.76
Breakfast variety and quality noted positively; one guest had a billing issue which affected the score.
Overall Experience
8.63
While there were some issues, the overall experience was favorable across most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:50

Property Description

Rooftop Pool with City Views
Hotel Palafox, a short stroll from Zaragoza’s Old Town, boasts a seasonal rooftop pool offering stunning city vistas. Enjoy free Wi-Fi and relax in the elegant, air-conditioned rooms with satellite TV.

Leisure Facilities and Dining
Indulge in the sauna and fitness center at Palafox, where the 24-hour staff is ready to assist with local insights. Delight in traditional Aragonese cuisine at the hotel’s restaurant, complemented by a diverse wine selection.

Convenient Location
Explore Zaragoza easily with El Pilar Basilica just a 15-minute walk away and transportation options to the train and bus station within reach. Unwind in comfort and style at Hotel Palafox.

Book now to experience the perfect blend of luxury and convenience at Hotel Palafox.

Important information:

Hotel Palafox's swimming pool is open during the summer. Please contact the hotel directly for specific opening dates. Contact details can be found on your booking confirmation.

Please note that the parking entrance is in Avenida Cesar Augusto, 14.

Swimming pool will be open from May 28 to October 2.Swimming pool: Closed from Sun, Oct 12, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 23 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5405 reviews
Cleanliness: 8.06
Service: 8.93
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.31
Food and Beverage: 8.76
Overall Experience: 8.63
M
Marcelo Antonio • couple • ar
8
Bien
Pros:

El baño lo más lindo , el gimnasio

Cons:

El desayuno
Tardaron 20 minutos para hacer unos huevos revueltos

2026-05-30 • via Nuitee
T
tom • couple • gb
9
Excellent
Pros:

Everything went well, the staff, the facilities. thank you

2026-05-30 • via Nuitee
S
Salvador • solo_traveller • mx
10
Pros:

El hotel

Cons:

No haberme quedado más tiempo es una ciudad de por lo menos 3 dias

2026-05-29 • via Nuitee
E
Eva • solo_traveller • es
8
2026-05-29 • via Nuitee
F
Frank • family_with_children • es
8
Magnífico hotel en el centro de Zaragoza
Pros:

Ubicación ideal - desayuno con mucha variedad

2026-05-29 • via Nuitee
I
ISRAEL • solo_traveller • es
10
Pros:

Todo

Cons:

Nada

2026-05-28 • via Nuitee
A
Alicia • couple • es
8
2026-05-26 • via Nuitee
S
Stephen • extended_group • nl
8
Great location with very friendly and helpful staff.
Pros:

Location and friendly staff

Cons:

We had some problems with the airco.

2026-05-26 • via Nuitee
D
Denys • family_with_children • ua
9
Very comfortable stay in a great location with excellent breakfast
Pros:

We stayed at Hotel Palafox with my son and we really enjoyed our stay. The location is excellent — the Basilica of Virgen del Pilar is only about a 10-minute walk away. The breakfasts were very good and varied, with plenty of options to choose from. We also appreciated the fast elevators and the large covered parking nearby, which was very convenient. Overall, everything was comfortable and well organized

Cons:

The only minor issue was the carpet in the room. In some areas it could be replaced. It was still acceptable and without serious signs of wear, but it looked a bit worn in places

2026-05-26 • via Nuitee
P
paula • couple • es
10
Pros:

La ubicación era perfecta, estas a cinco minutos del centro. La piscina es genial y se agradece con el calorazo. Lo recomiendo mucho.

2026-05-25 • via Nuitee
R
romain • couple • fr
9
TOP
Pros:

Emplacement idéal;
Proche de la pilar ainsi que tous les lieux à visiter.
Petit déjeuner top avec œufs brouillés et pancakes sur commande en plus du buffet.
Pour ceux qui aiment la muscu la salle de sport est pas ouf.

Cons:

la salle de sport.
rajouter une machine complémentaire qui permet de faire tout le haut du corp comme les tractions, les bras etc...
https://home-musculation.fr/pt/home-gym/15956-station-a-poulie-double-pour-exercices-de-tirage-et-tractions-home-gym.html?srsltid=AfmBOoolnYAsm5bTzowFG1b07DitVqjAaBqry_vQDVyL5ThO_RMhN9zE

2026-05-25 • via Nuitee
A
Archy VILLA • solo_traveller • es
9
Pros:

El servicio de limpieza de habitaciones encantador

Cons:

Que El desayuno cueste 26€

2026-05-25 • via Nuitee
J
JThF • solo_traveller • nl
9
Goede stop voor bezoek Zaragosa
Pros:

Vriendelijke staf , goede parkeer garage met elec laden en goed ontbijt

Cons:

Niets

2026-05-25 • via Nuitee
D
Danièle • couple • fr
10
Hôtel de grande qualité
Pros:

Hôtel luxueux. Personnel attentionné

2026-05-25 • via Nuitee
J
JULIO • couple • es
8
Pros:

Amplitud, estancias amplias

Cons:

Se nota el paso de los años en armarios, cortinas, bañeras…

2026-05-25 • via Nuitee
N
Nicholas • family_with_children • gb
10
Immaculate hotel in a perfect location. Wonderful, courteous staff. Thank you!
Pros:

Immaculate hotel in a perfect location. Wonderful, courteous staff. Spacious, comfortable rooms. Relaxing roof top pool, ideal for our children. Excellent value for money. We will continue to return to Zaragoza, which offers great quality at excellent value. Thank you.

2026-05-25 • via Nuitee
J
Jolanda • solo_traveller • nl
8
Mooie, aangenaam hotel.
Pros:

Mooie entree, schone,comfortabele kamers. Zwembad op dak ging gelukkig weekje eerder open. Dit was een aangename verkoeling. Hotel ligt fijn in het centrum, dus genoeg eetgelegenheden in de buurt aangezien wij alleen logies hadden. Personeel was vriendelijk en behulpzaam.

Cons:

Wij bestelden, toen wij bij het zwembad zaten, 2 kopjes koffie. Hierna kregen wij 2 kleine kartonnen bekertjes met koffie en mochten hiervoor 13,50 euro(!) afrekenen. Dit viel onder de noemer 'roomservice'. Vonden we toch wel aan de hoge kant.

2026-05-25 • via Nuitee
D
DMITRY • couple • es
10
2026-05-25 • via Nuitee
R
Rosa Maria • couple • es
8
Hotel cómodo y bien ubicado.
Pros:

Todo en general estuvo fenomenal.

2026-05-25 • via Nuitee
S
Seitxaku • solo_traveller • es
10
2026-05-24 • via Nuitee