Bay of Islands Holiday Apartments

Hotels
8.2 (336 reviews)
52 Puketona Road (Black Bridge Road) , Paihia , nz

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location near beach
Spacious and clean accommodations
Helpful staff
Cons:
Cleanliness issues in some areas
Negative encounters with staff on occasion

Categories

Cleanliness
7.51
Multiple mentions of cleanliness issues in bathrooms, utensils, and general upkeep.
Service
8.48
Service was praised with some instances of rudeness from staff.
Location
8.52
Location is frequently mentioned positively, being close to beaches and shops.
Room Quality
7.97
Rooms are spacious and comfortable, but some maintenance needed.
Amenities
8
Generally good amenities, though some were not as described.
Value for Money
8.16
Value reflects the location and service despite some cleanliness issues.
Food and Beverage
8.51
Not discussed in reviews; assumed standard quality for this hotel tier.
Overall Experience
8.48
Overall pleasant with many positive aspects outweighing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:51

Property Description

Luxurious Apartments Amidst Nature

Modern Amenities: Enjoy polished wooden flooring, stainless steel kitchens, spacious bedrooms, and bathrooms in all our modern apartments.

Entertainment and Connectivity: Stay entertained with flat-screen TVs, satellite channels, wireless Bluetooth speakers, and unlimited free WiFi.

Serene Surroundings: Relax in a private bush setting with an outdoor hot tub, private balconies with BBQ facilities, and stunning views of native trees.

Experience the charm of Bay of Islands Holiday Apartments, where luxury meets nature. Book now for an unforgettable stay amidst Paihia's beauty.

Important information:

Guests planning to arrive outside regular front desk hours are requested to inform the hotel in advance. Contact details can be found in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KKE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 25 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 336 reviews
Cleanliness: 7.51
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.16
Food and Beverage: 8.51
Overall Experience: 8.48
M
Manish • family_with_children • nz
5
Not bad
2026-05-14 • via Nuitee
B
Belinda • family_with_children • au
7
2026-05-03 • via Nuitee
J
Jill and Harvey • extended_group • nz
7
A good value property, suited our needs.
Pros:

Jan was very welcoming and helpful. The apartment was warm and comfortable.

Cons:

We did think the bathroom area could have been cleaner.

2026-04-29 • via Nuitee
L
Luca • extended_group • nz
1
False Advertising and Horrendous Customer Service! Stay Away!
Cons:

I chose this place in particular as it was advertised with two bedrooms with a double bed in each of them. All beds were single beds. My girlfriend and I were very upset when we found out about this. Also there are two levels but they are not separated by a door or anything. So it's essentially a big studio. The other couple was very disappointed as there was zero privacy. When I asked the host about this, she was very agressive and not helpful at all. She suggested to cancel the airbnb and find another place (at 9pm after a long day of travelling this is not an option of course). All I wanted was an apology but she kept saying that I've booked with a "travel agent from amsterdam (meaning booking.com) that they have nothing to do with". I've never felt so disappointed and disrespected.
Half the other other advertised facilities were either not working or not there at all. I had bought a lamb leg to put on the bbq but the bbq didn't work and we ended up throwing it out. Disgrace!
This stay truly ruined our long weekend away and I hope no one else makes the same mistake.

2026-04-27 • via Nuitee
D
Dall • solo_traveller • nz
7
Close the shops, beautiful setting in the forest on the hill side. Friendly and helpful host.
Pros:

Good location. Good value. Comfortable for our family of 5.

Cons:

Could do with a deep clean.

2026-04-27 • via Nuitee
A
Alissa • solo_traveller • nz
9
Pros:

This place was perfect for the 5 of us with a 3 bedroom apartment. Right across the road from countdown and not far from town. The beds were comfortable and the room was nice and spacious. The lady that checked us in was very friendly and helpful

Cons:

Not much not to like

2026-04-26 • via Nuitee
L
Lynn • family_with_children • nz
9
Jan was awesome to deal with, she was very pleasant and helpful a real asset to your business
Pros:

the beds were comfortable and we could walk to the main shops, the supermarket was very close.

Cons:

the shower was not clean , it had mold growing in it.

2026-04-13 • via Nuitee
• family_with_children • nz
8
2026-04-05 • via Nuitee
R
Ritikesh • extended_group • nz
5
It was a nice place, close to everything.. but needs a little bit more cleaning, such as inside the shower area, and lik
Pros:

It was nice, really good location

Cons:

Needs to be more cleaned

2026-03-29 • via Nuitee
G
Goodwin • family_with_children • nz
8
Pros:

Privacy, room was cool, surrounded by trees , good location

Cons:

Fridge/freezer couldn't do its job sufficiently. I like a really cold beer. Oven/hobs could've done with an up date. This negativity should be in no way related to the overall experience. Loved it

2026-03-28 • via Nuitee
L
Lesley • solo_traveller • nz
7
Welcoming with good directions to places of interest.
Pros:

Situation

Cons:

Noise from next door.

2026-03-25 • via Nuitee
T
Trish • extended_group • au
7
Long walk to town without a car.
Pros:

very spacious, set in lovely grounds

Cons:

Upstairs was nice, bottom bedroom horrible carpet and damp smell. Shower was not that clean. Needs reno.

2026-03-25 • via Nuitee
G
Grant • couple • au
8
2026-03-22 • via Nuitee
C
catherine • family_with_children • gb
7
Pros:

Location

Cons:

Difficulty with parking and turning car.
Another door to downstairs would be helpful
Main bed in kitchen/ living room not ideal.
No oven only 2 hotplates.
Fridge small with tiny freezer shelf

2026-03-14 • via Nuitee
M
Maureen • extended_group • au
8
Comfortable
Pros:

Self contained spacious unit with all facilities in a bush like setting

Cons:

Cobwebs and spiders inside. Could do with some renovations

2026-03-09 • via Nuitee
S
Skye • couple • au
8
quiet, comfortable and spacious unit in greenery close to local sites with welcoming staff.
Pros:

Walking distances to restaurants, Waitangi treaty grounds and beach.

Cons:

The room wasn't super clean - teabag in sink, hair on mat, grot around tapware in sink and bathroom.

2026-03-07 • via Nuitee
M
Maria • couple • nz
10
Comfortable and convenient, and great that it’s dog friendly
Pros:

Clean, comfortable, very convenient with the supermarket across the road and the beach 5 minutes walk away, and the staff were great.

2026-03-06 • via Nuitee
D
Damien • family_with_children • nz
3
Disappointing stay.
Pros:

Location easy great, within walking distance of shops and restaurants

Cons:

Layout does not work for 5 adults, with two sleeping in the kitchen area. No privacy to either area in which people sleep.

The unit is not the cleanest with dust, spider webs and spiders in all areas. Did not look like it had bern vacuumed. There was also damage to many of the blinds.

The manager was downright rude on the phone. We had made arrangements with the owner a few days before, for key pick up and an extra person for one night. Manager denied all knowledge, said we couldn't change names on the booking (we didn't want to), noone but the named person could pick up the keys; and we shouldn't book through a travel agent, Booking.com

2026-03-01 • via Nuitee
E
Eunice • extended_group • nz
10
Ticks boxes will be back
Pros:

Location

2026-02-23 • via Nuitee
H
Houghton • couple • nz
7
Worked perfectly for what we needed and they welcome dogs!
Pros:

Location was within walking distance to everything we needed.
Location was quiet and owner helpful.

Cons:

No shampoo or soap for hand washing.
Leaking tap in kitchen

2026-02-23 • via Nuitee