Hedley House Hotel Wellness and Spa

Hotels
8.8 (1827 reviews)
3 Bootham Terrace , York , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Good amenities
Cons:
Cleanliness issues
Noise disturbances
High parking fees

Categories

Cleanliness
8.01
There were complaints about cleanliness, as some rooms weren't cleaned properly before check-in.
Service
9.48
Staff were frequently described as very friendly and accommodating.
Location
9.52
The location was praised as being close to the city center and convenient.
Room Quality
8.47
Rooms were mostly comfortable, but some guests noted issues with noise and privacy.
Amenities
9
Guests enjoyed amenities like the jacuzzi and good parking facilities.
Value for Money
8.46
While some felt prices were high, others appreciated the overall experience for the cost.
Food and Beverage
8.51
Breakfast was mentioned positively but not included in some rates.
Overall Experience
8.98
Guests generally had a pleasant stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:13

Property Description

Luxurious Stay in York

Convenient Location: Nestled in a serene residential area, Hedley House Hotel & Apartments offers proximity to York Minster and the city center, making it a perfect base for exploring.

Relaxation and Pampering: Unwind in the 6-person hot tub or indulge in beauty treatments on-site, ensuring a rejuvenating stay.

Homely Comforts: With rooms featuring large flat-screen TVs and a blend of Victorian charm with modern amenities, enjoy a cozy retreat during your visit.

Book now for a delightful stay at Hedley House Hotel & Apartments, where comfort and convenience await you.

Important information:

Please note that there are 3 steps leading up to the property. There is a ramp for wheelchair users.

There is no elevator in the property, but there are 4 rooms located on the ground floor should guests require them. Subject to availability by prior request.

Please note there is no charge for guests bringing their own babycots. Please specify at time of booking if this is applicable.

Please note that dinner is a 2-course option. Additional courses can be added at the property.

Please note that access to the spa bath is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.8
Based on 1827 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.98
D
Dean • solo_traveller • gb
7
Excellent room - hotel looks a bit run down.
Pros:

Nice room, clean and spacious. Very modern with a comfy bed. Lacks air-conditioning but had a fan on the wall. Excellent location for a short walk into the centre.

Cons:

Poor parking, it is york so not many hotels actually have parking. But its like tetris getting cars in, if your car is large you will struggle. The building itself is a bit run down, looks like a cheap b&b on entering despite the room quality. Only one room key provided(an actual key). Lacks air con. The room price is high but it is possibly the time of year and location.

2026-09-19 • via Nuitee
K
Katie • solo_traveller • gb
1
Horrific
Pros:

The staff were lovely

Cons:

Builders were in when I was booked in with no prior notification. Far from being a relaxing stay at a ‘spa hotel’. I left early very upset at having my holiday ruined.
Hall ways and shared areas were dated and in need of updating like the bedrooms.
Single glazed windows with no secondary glazing meant I was woken up multiple times in the night by people out at the bins doing god knows what very noisily.

2026-09-19 • via Nuitee
M
Marie • couple • gb
10
Very comfortable, close to the town
Pros:

Friendly staff, nice breakfast , lovely room

Cons:

Nothing

2026-09-18 • via Nuitee
M
Manish • solo_traveller • gb
8
Location is perfect. Friendly and helpful staff.
Pros:

Location is perfect. Easy to get to York city centre, no more than a five minute walk.

2026-09-18 • via Nuitee
J
Jordi • solo_traveller • es
7
Casa de huéspedes
Pros:

La ubicación y el precio. La limpieza

Cons:

Es más una casa de huéspedes que un hotel, el personal de recepción te recibe en pijama/chandal,comiendo bocadillos, muy informal pero amables. La chica del desayuno muy seca e impaciente. Olor a humedad. Las instalaciones muy sencillas pero limpias.

2026-09-16 • via Nuitee
J
Juliana • couple • gb
8
The perfect little getaway hotel
Pros:

Loved the location, and the super friendly and helpful staff. The owner is charming and the whole team did theor best to make our stay comfort.

Cons:

Our room was tiny, our fault for booking a standard room and not clocking the sqm size. I would definitely book a larger room next time.

Just a tiny thing, the oven roasted tomatoes at breakfast could do with more roasting as they were raw in the middle. Other than that, the breakfast was lovely and it was extremely nice of the owner to arrange it for after our yoga session, this was much appreciated.

2026-09-16 • via Nuitee
G
Grace • solo_traveller • us
9
Pros:

Gym and wellness facilities were excellent! Staff were very friendly and helpful both before my stay and while I was there. Location is absolutely brilliant, easy to get into town but very quiet and peaceful.

Cons:

The bed was unfortunately too firm for me so I didn't end up sleeping very well. The bed was obviously of a very high quality, and they of course can't be perfect for everyone! Otherwise, the room was very quiet and the pillows were excellent!

2026-09-16 • via Nuitee
F
Faruq • couple • gb
8
Was great
Pros:

Close to the city center

Cons:

The single beds room with one master bed room when it was just me and my partner

2026-09-12 • via Nuitee
K
Kainat • couple • au
10
Perfect city stay
Pros:

Perfect location, walking distance to the city. Friendly staff. The room was a great size and really well decorated

2026-09-11 • via Nuitee
T
Torben • couple • de
5
Renovierungsbedürftig mit sehr guter Lage und Potential.
Pros:

Die Lage der Unterkunft ist sehr gut.

Cons:

Leider hatten wir ein sehr schlechtes Zimmer, die Möbel waren sehr alt und die Sauberkeit unzureichend, es wirkte alles ein wenig in die Jahre gekommen und speziell unser Zimmer sehr Renovierungsbedürftig, die Fenster waren mit Milchglas gefüllt so das man überhaupt nicht rausschauen konnte, hier fehlten auch 3 von 4 Verriegelungen. Der Teppich wurde in den 6 Tagen gar nicht gesaugt und auch ansonsten wurde maximal das Bett 1x am Tag lieblos gemacht. Wir hatten Schimmel in der Dusche. Was man der Unterkunft zu Gute halten muss ist, das anscheinend gerade Renovierungsarbeiten stattfinden.

2026-09-10 • via Nuitee
T
The Beach Hunter • solo_traveller • gb
9
2026-09-09 • via Nuitee
D
Doina • solo_traveller • gb
10
Short city break
Pros:

Close to the city centre and easy to walk around.
Quiet location
Friendly staff and helpful
Comfortable bed
Clean bathroom, all the comfort

Cons:

Not very clean around the kettle and tea/ coffee area

2026-09-08 • via Nuitee
N
Nez • solo_traveller • gb
9
Pros:

Really nice place, easy to find. Rooms were comfy, clean and spacious. Staff were very friendly.

Cons:

A slight negative for me was you had to run the tap/shower fir 5 mins before the hot water came through

2026-09-07 • via Nuitee
S
Sara • family_with_children • gb
8
2026-09-07 • via Nuitee
S
Stephen • couple • gb
10
2026-09-06 • via Nuitee
M
Marie • solo_traveller • gb
8
Pros:

How close it was to the main centre of york

Cons:

No lift as we were on 2nd floor with 2 suit cases

2026-09-06 • via Nuitee
F
Frank Robert Steen • solo_traveller • no
10
Fantastisk Hotel
Pros:

Fantastisk beliggenhet med med kort vei til togstasjonen og kort vei inn til sentrum.Ca 5 min gåtur inn til selve sentrum av byen.Lå i en rolig gate unna bystøy.Personalet var superhyggelig og hjelpsomme og vi fikk valg om oppgradering til ett større rom og seng for en kun noen få pund ekstra pr natt.Dette hotellet var over all forventning.Her får du en god natt søvn så mann er klar for å oppdage York by fulladet.

2026-09-03 • via Nuitee
K
Kerry • solo_traveller • gb
10
2026-09-01 • via Nuitee
L
Luke • couple • gb
9
2026-08-31 • via Nuitee
J
Joe • couple • gb
9
2026-08-31 • via Nuitee