Citymax Hotel Bur Dubai

Hotels
7.1 (9108 reviews)
Al Kuwait Street , Dubai , ae
+971 4 407 8000

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Helpful staff in some instances
Cons:
Small rooms
Poor cleanliness
Unprofessional service

Categories

Cleanliness
6.74
The carpet was smelly and there were mentions of water shortages.
Service
7.71
Mixed experiences; some staff were helpful but others were rude and unprofessional.
Location
8.25
Good location near metro and supermarkets.
Room Quality
6.7
Rooms are generally considered small and some complaints about missing items.
Amenities
7.23
Basic amenities were available but could be improved.
Value for Money
6.69
Guests mentioned overcharging and not delivering expected value.
Food and Beverage
6.24
Breakfast options were limited with no local variety.
Overall Experience
7.21
Generally positive but with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:30

Property Description

Experience the perfect blend of comfort and convenience at Citymax Hotel Bur Dubai, nestled in the historic Bur Dubai district.

Luxurious Accommodations
Unwind in our stylish rooms adorned with designer furnishings, thick luxury mattresses, and modern amenities including flat-screen TVs and private bathrooms with bathtubs or showers. Your perfect retreat awaits!

Rooftop Relaxation & Fitness
Take a dip in our rooftop pool while soaking up breathtaking views of Dubai. For those looking to stay active, our well-equipped gym ensures you can keep up with your fitness routine even while traveling.

Gastronomic Delights
Savor diverse culinary experiences with our buffet and à la carte options featuring delectable Indian, Chinese, and Thai cuisines. Plus, our 24-hour coffee-house is always ready to serve drinks and refreshments at your convenience.

Book your stay at Citymax Hotel Bur Dubai today and indulge in an unforgettable Dubai experience!

Important information:

Please note that all guests staying at the hotel must present a valid original passport, Emirates ID (for UAE residents) or original National ID card from GCC countries upon check-in.

Kindly note that credit card used to make booking will be required upon check in for verification, in the absence of this credit card hotel will ask for full payment at the time of check-in.

Please note that a pre-authorization of first night will apply on the provided credit card at the time of booking. For debit cards, first night charges will be directly debited from the provided card. If the booking is non refundable, full charges will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jul 1, 2026 until Fri, Jul 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 9108 reviews
Cleanliness: 6.74
Service: 7.71
Location: 8.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 6.24
Overall Experience: 7.21
A
Ana • couple • ae
9
2026-07-25 • via Nuitee
A
Atif • solo_traveller • ae
10
2026-07-25 • via Nuitee
E
Elsawaf • couple • ae
1
2026-07-25 • via Nuitee
G
Gayan • couple • ae
1
2026-07-25 • via Nuitee
Y
Younes • solo_traveller • ae
7
2026-07-25 • via Nuitee
S
Sharon • solo_traveller • ae
5
2026-07-25 • via Nuitee
K
Karthick • solo_traveller • sa
7
2026-07-25 • via Nuitee
S
Subhi • solo_traveller • ae
10
2026-07-25 • via Nuitee
S
Sasheendran • solo_traveller • ae
10
Pros:

Ok

Cons:

Very good safety

2026-07-25 • via Nuitee
S
Sukhdev • couple • us
9
2026-07-25 • via Nuitee
S
Shobha • extended_group • ae
8
Pros:

I love the staffs cleaning and reception sister Bhawana. Thank you

2026-07-25 • via Nuitee
M
Millette • solo_traveller • ae
8
Pros:

Affordable price

Cons:

Short of amenities, Food rate is too high, utensils are not clean

2026-07-25 • via Nuitee
S
Snehita • solo_traveller • in
7
2026-07-25 • via Nuitee
D
Dhiraj • solo_traveller • ae
6
2026-07-24 • via Nuitee
M
Muhammad • solo_traveller • pk
9
Pros:

You have to provide soap

Cons:

T.v

2026-07-24 • via Nuitee
S
Shafa • solo_traveller • ae
1
كانت ليلة كابوس كرهت فيها الفنادق الثلاث نجوم
Pros:

الفندق سيء للغاية يتأخرون كثيرا في تلبية العملاء
لا يجيبون على الهاتف ابدا
الفوط ليست جيدة قديمة
لا يوجد سجادة للصلاة كان مفتاح الغرفة لا يفتح بسبب البطارية

Cons:

كل شيء ذكرته سابقا
لا أحد ممكن يساعدك ابدا

2026-07-24 • via Nuitee
J
Jovian • extended_group • in
4
Cons:

The Landline to the reception was busy the entire night which resulted in our inability to contact the reception for the WiFi connection and we didn't get access to the Wi-Fi during our stay.

2026-07-24 • via Nuitee
A
Akbar • solo_traveller • ae
10
2026-07-24 • via Nuitee
R
Rajan • solo_traveller • in
10
Miss Arti and Mumtaj were very helpful and accommodating.
2026-07-24 • via Nuitee
R
Rajan • solo_traveller • in
10
Special thanks to Mr Raja and Aarti, Mumtaj, Yousra.
Pros:

Near all the supermarkets like Lulu and Dream night.

2026-07-24 • via Nuitee