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Facilities
Property facilities
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Meeting rooms
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Fitness facilities
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Express check-out
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Sauna
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Coffee Shop on site
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Fitness facilities
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Shopping on site
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Breakfast available (surcharge)
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Television in common areas
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Express check-out
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Meeting rooms
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Billiards or pool table
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Snack bar/deli
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Parking (limited spaces)
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Access to nearby indoor pool
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Internet access
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Wine release events
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Swimming nearby
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Discover the perfect blend of style and convenience at Aloft London ExCel, your gateway to the vibrant Docklands.
Sleek Accommodations
Each spacious room is designed with modern elegance, featuring a 42-inch flat-screen TV and luxurious signature beds. Relax in large showers, and for those needing extra space, our suites include a separate living area.
Convenient Access
With the Prince Regent DLR Station just steps away, explore iconic destinations like Canary Wharf and the O2 Arena in under 10 minutes. Plus, London City Airport is less than a mile away, making travel a breeze.
Dining & Nightlife
Savor seasonal delights at Docksider restaurant, available for breakfast, lunch, and dinner, with 24/7 snack options from re:fuel by Aloft. Unwind at the lively WXYZ bar, where signature cocktails await.
Don’t miss the chance to experience it all; book your stay at Aloft London ExCel now!
The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check-in at the hotel. Please note that in the event that you cannot produce the same credit card, the hotel reserves the right to ask for an alternative method of payment.
Credit/Debit Card Policy:
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy:
Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted. Please note that the hotel does not accept third party bookings paid by credit card: contact the hotel directly for information regarding bank transfers.
Check: Banker checks are not accepted. Traveler’s checks are not accepted for payment or exchange. Guest must show valid passport for the transaction.
Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.
Dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed. No extra charges.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 0 years old stay for free when using an existing bed.
People no matter the age stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not possible) and costs GBP 20 per day.
Location
Property Video
Guest Reviews
Location
Bathrooms
Amazing location for the excel centre, great room and restaurant.
No guarantee of a parking space, we were lucky and got one but could be an inconvenient if there were no spaces.
The room and breakfast were very good.
The young man on reception was excellent and helped us with a taxi which was very hopeful.
Unfortunately the DLR was having engineering works carried so travel was difficult but no fault of the hotel.
Location was perfect - I was attending a conference at the excel and it was raining heavily. Luckily this is right at the end of the centre! Check-in was smooth, rooms are clean with a nice feeling of space. There's a gym and pool here too, although I was traveling too light to use. I needed to work so the wifi access was more than enough, and a decent selection for dinner. Bed was comfy because I slept soundly! I would stay here again.
Toiletries are basic, although I'm sure you could ask for anything you needed.
The location was perfect for what we needed. Staff were exceptionally friendly, the room was clean and had amazing facilities -the aircon was especially needed for the heatwave!
There was nothing I could think of to not like, a really great hotel and stay
The property was beautiful I really enjoyed using the spa facilities.
It was extremely cold because of the air-conditioning so it did take awhile for me to turn it off but other than that, the day was lovely.
Mooi hotel, vriendelijk personeel. Openbaar vervoer dichtbij. Heel fijn verblijf.
It was nice and spacious
The TVs were really complex. We had to call the engineer three times. They also had to move our room because the TV didn’t work, which was a massive inconvenience
Liked room and restaurant staff.
Unclear signage regarding parking and where to pay for guests.
Reception staff person who initially dealt with us on arrival and security person, were unwelcoming.
We were informed that there are no baby changing facilities (even though high chairs are provided) in the restaurant or public area toilets. Guests we invited for dinner had to use our room on 6th floor.
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