Hyatt Regency Cape Town

Great place, and what an experience, friendly stuff great food, even the rooms are specious having best of both shower and bathtub

Very disappointing stay - I booked the Regency Suite for 4 nights at the start of a 2 week vacation in South Africa. We walked into the room and everything seemed in order - the suite was large, clean and well appointed. It was very cold (the room was at 19 degrees) so we turned on the heater in both the bedroom and living room and unfortunately they kept blowing cold air. Maintenance came up and was able to get the heat going in the living room but not the bedroom, and said they would send maintenance the next day to fix the bedroom. Unfortunately, that meant my mom slept on the couch in the living room (with no bedding) because the bedroom was too cold.

The next day, we got back from touring and the bedroom heater was still not fixed. During this entire debacle, I was down in the lobby over 5x and the best they could offer to fix this was to send up an extra blanket - no portable heater, no room change, etc. We ended up checking out early after 2 nights because I couldn’t have my mom sleep on the living room couch another night. As we were checking out, it was absurd in that multiple hotel managers and staff came out to try to get us to stay, but none of this same effort was extended the evenings before when I was trying to resolve the issue. Moreover, even though I checked out 2 nights early, I was not refunded for the extra 2 nights where I had to book a new hotel at added expense just to have heat.

As a Hyatt globalist, this hotel and stay was very disappointing, and could have easily been corrected with a little more consideration and hospitality by the hotel.

Close to everything

Absolute high class Hotel! Shiny-clean rooms, fantastic breakfast buffet where you can find lots of tasty meals. Very friendly and helpful staff all over the Hotel. Portier gives us daily great information about the city and shows us where better to move.
I stayed here two times, by second time I got almost last available room where I would wish to have the carpet and a big couch , and the Manager Hanno was such helpful and nice that he moved these two details from another room to our room to makes us feel comfortable! I am very appreciated.. My best experience!
He was every single day of our stay very friendly and carrying, that makes us feel warm and happy like at home…
And my big wish for future plans to be back here again!
Thank you sooo much Dear Mr Hanno for Everything!
Wish you and Hyatt Regency hotel best success!

We stayed at this hotel or 2 nights because we could claim our Hyatt points as well as the good reviews they had online. The reviews are generally correct. We had an early check in and they tried to give us a later check out and that was much appreciated.

The hotel staff were very helpful, genuine and hospitable, a big difference from hotel staff in the other properties we stayed in various countries in the region and continent. Facilities were well maintained.

If i had a gripe- it would be that the building is not sound proof and when a vehicle sounds its honk, everybody will wake up. Good stay and a return hotel to stay if i return to Cape Town. To me, of all the hotels i stayed in Africa, this hotel and the hyatt place/house in Nairobi are the best hotel stays.
Check out my reviews of hotels, attractions, tour agencies that i have taken.

A fantastic stay at the Hyatt Regency Cape Town.

Perfectly positioned on the edge of the historic Bo-Kaap, the hotel offers excellent access to all sides of Cape Town, whether you're travelling for business or leisure.

The staff are friendly, attentive and professional, always willing to assist without being intrusive. The rooms are well-appointed and comfortable, with everything you need for a seamless stay.

A meal at Urchin Restaurant is an absolute must. The food reminded me of traditional Sunday lunches with Ouma, reimagined with a refined and contemporary South African touch. Equally impressive was the room service from 126 Cape Kitchen & Café, which was both delicious and beautifully presented.

A wonderful combination of location, hospitality, comfort and exceptional dining. I would happily stay here again.

We checked in on the 11th of June, 2026 for a 2 night stay as part of the cruise packaged we booked with My Cruises. However, upon checking in we were advised that there wasn’t any booking made by My Cruises on our behalf which we found strange as we were provided a Voucher with Hotel Booking Reference. We waited for hours while they sort out our accommodation and in the end, they asked us to pay 9,000 Rand so they can allocate us a room and informed us that the full amount will be refunded as soon as they receive confirmation from My Cruises.

After hours of waiting, we were then allocated a room (Room 104) on the ground floor which is not the room indicated on the voucher. We were supposed to have a King room with a view but instead we had the view of the building in front of us and the traffic noise and we therefore didn’t have much sleep due to the traffic noise and the noise outside the corridor as our room is right in front of the lift.

On the 2nd night (last night) of our 2 night stay, we were only provided with 1 bath towel and no bath mat and hand towels. I had to ring them 2x to ask them to provide me the required towels.

We also followed up the refund from the money we paid which they did. My husband then asked at the reception as to what actually happened with the booking and she told us it was the Hotel’s fault. They provided us a free dinner as a sign of their so called “good gesture” but we had to sit in the foyer as the Manager informed us that it was fully booked though there were a few vacant tables.

Attached are the photos that I took from the room we were allocated.

Location. Helpful staff.

Excellent service across the team; accommodated early check-in request, were solicitous and helpful all through the stay. The location is excellent; walking distance to many restaurants and the waterfront. Rooms are well laid out, meeting rooms are spacious and great place for a work visit.