Hyatt Regency Cape Town

Hotels
Hyatt Regency
8.8 (1745 reviews)
126 Buitengracht Street , Cape Town , za

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional Service
Great Location
Clean Rooms
Wonderful Views
Cons:
Limited Amenities
Tired Room Condition
No Draft Beer at Bar

Categories

Cleanliness
8.69
General sentiment based on several reviews highlighting the cleanliness of the rooms.
Service
9.66
Exceptional service mentioned multiple times, especially by Abraham and the management team.
Location
9.2
Cited as a vibrant and convenient area, with great views and access to attractions.
Room Quality
8.15
Some reviews noted that rooms were tired and lacked space for luggage.
Amenities
8.18
Amenities were mentioned as lacking basic items such as paper and decent bathrobes.
Value for Money
8.64
Standard quality for this hotel tier, considering location and service.
Food and Beverage
8.69
Breakfast was praised, but some dining options were limited.
Overall Experience
9.16
Exceptional stays mentioned in various reviews with high expectations met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:24

Property Description

Prime Location near International Convention Centre and Bo-Kaap
Situated within close proximity to key landmarks, the Hyatt Regency Cape Town offers a convenient stay for both business and leisure travelers. Explore the vibrant Bo-Kaap area or attend events at the nearby International Convention Centre with ease.

Luxurious Amenities for Comfort and Convenience
Experience comfort in the spacious and modern guest rooms equipped with essential amenities like a flat-screen TV, air-conditioning, and a private bathroom with premium toiletries. Stay connected with complimentary WiFi and enjoy a restful night's sleep on plush bedding.

Relaxation and Wellness Facilities
Unwind at the 24-hour gym, sauna, or outdoor pool offering stunning views of Signal Hill. Whether you're looking to stay active or simply relax, the hotel's wellness facilities cater to all guests.

Book your stay at the Hyatt Regency Cape Town for a memorable and convenient experience.

Important information:

Please note that the hotel is halal-friendly but alcoholic beverages are offered in guest rooms, the Signal Hill lounge and terrace as well as in the Executive Lounge.

Payment before arrival via credit card or bank transfer is required. The property will contact you after you book to provide instructions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CPT

Location

Guest Reviews

8.8
Based on 1745 reviews
Cleanliness: 8.69
Service: 9.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 9.16
A
Amal family_with_children sa
7
عندهم شطاف ممتاز ودفع المويه قوي
Pros:

Renovated wide room
Staff

Cons:

Cleaning and house keeping

2026-09-05 via Nuitee
S
shreena solo_traveller ae
1
2026-09-03 via Nuitee
S
Sinegugu couple za
9
2026-09-02 via Nuitee
A
Andrew couple gb
8
Perfect for a four night stay , great location and felt very welcome
Pros:

Location , size of the rooms and the staff were all very friendly

Cons:

Needed a bit more atmosphere in the hotel bar

2026-09-02 via Nuitee
M
Marta solo_traveller co
8
Excelente y practica opción, buena relación precio - calidad.
Pros:

El hotel se encuentra un poco retirado de algunas de las zonas más turísticas de la ciudad, pero aun así es de fácil acceso a todas partes. ¡La habitación era amplia; me encantó que tuviera alfombra, cama, sábanas y almohadas deliciosas y un baño de muy buen tamaño! El personal es súper atento, amable y muy dispuesto a ayudar en todo. Estaban pendientes siempre de todo.

Cons:

El desayuno puede mejorar un poco.

2026-09-02 via Nuitee
P
Poobendren couple za
6
Excellent Location
Pros:

Excellent Location close to all the major tourist attractions in Cape Town.
Very comfy bed and spacious well appointed room & bathroom

Cons:

On day 1 I requested an early check in. Hotel informed me that they will call with feedback. Received no call.
No bathrobe or sandals provided
Slight odour in the bathroom
Bottled water wasn't replaced- Had to request and was duly provided, however, bottle cap couldn't open

2026-09-01 via Nuitee
D
dasoo solo_traveller za
9
2026-08-31 via Nuitee
I
Irwan couple my
6
The brick & wall of hotel is great, but the people and services ( I have bigger question)
Pros:

The location

Cons:

The staff. The vibes that I got throughout my stay, was that the staff are not motivated to work except the DOORMEN ( exceptional services, friendliness ) . One lady at the receptionist did not even look at me while talking to me. I just do like the vibes. I may be poor & do not have much money, but I was the hotel's guest. Plus no one at receptionist even bothered to help or attend to my needs to help with my luggage storage, except the DOORMAN. He better be promoted to the receptionist, and replace the receptionists with him. The buffet breakfast spread ? Not impressive at all. The staff ? I had to do everything on my own and no one even bothered to say " do you need any help ?"'

2026-08-30 via Nuitee
W
Wisani family_with_children za
7
We had a good stay and will visit again in the near future.
Pros:

The food was good and fresh, the staff was friendly and helpful. Good location even though it's by a busy road and you can hear cars racing at night but it wasn't so bad.

Cons:

Certain things were a bit outdated and can be improved. Room service delays attending to requests

2026-08-27 via Nuitee
K
Kamran couple pk
9
2026-08-25 via Nuitee
E
Eben solo_traveller za
7
2026-08-24 via Nuitee
M
Mai couple ae
8
2026-08-23 via Nuitee
T
tavishib2017 NONE
8
Lovely Breakfast and Breakfast Staff, Amazing Views
Pros:

Celebrated two big birthdays in Capetown at the Regency. Breakfast and breakfast staff are so lovely - thank you, Elfrieda, Justin, Zinzinisi, Akhoni and Isabel! Sasha was always around checking to ensure everything ran smoothly. Bellhops and general hotel staff also very friendly.

Location is great and view of the table mountain was fabulous.

Rooms and infrastructure need updates. Lounge was tiny and difficult to navigate. Pool was freezing cold - should not be hard to get it heated in the winter. Reception staff ranged from excellent to unhelpful. I am an Explorist and can see room for improvement here. We will be back and hope for the best for the hotel.

2026-08-21 via Tripadvisor
M
Mouza extended_group ae
9
Felt like home
2026-08-21 via Nuitee
M
Murоdjon couple uz
6
Красивые виды и очень приятные люди
Pros:

Люди

Cons:

Не соответствие фотографиям

2026-08-21 via Nuitee
R
Road25809292964 Friends getaway
10
Very enjoyable stay
Pros:

A very enjoyable stay, well kept, beautiful aesthetics. The staff were very friendly and willing to help. A special mention to Alex (the front desk staff, i think) as she ensured that everything went smoothly and that I was as comfortable as possible.

Will definitely return!

2026-08-20 via Tripadvisor
A
Adam extended_group zw
9
2026-08-20 via Nuitee
A
Abdalaziz couple sa
10
2026-08-20 via Nuitee
M
Mazyad couple sa
8
2026-08-20 via Nuitee
D
Dream38890162510 Family
10
Hotel Experience
Pros:

Happy to share our experiences with family & friends visiting Cape Town.

2026-08-19 via Tripadvisor