Splendid Star Grand Hotel and Spa

Hotels
9.6 (3521 reviews)
14 Tho Xuong Lane, Au Trieu , Hanoi , VN
+84 24 3938 1435

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Cons:
Some cleanliness issues
Rooms could be updated

Categories

Cleanliness
9.36
Generally good reviews on cleanliness, but some mentions of cleanliness issues.
Service
10
Staff received high praise for their friendliness and helpfulness.
Location
10
Consistently mentioned as fantastic, central for sightseeing.
Room Quality
8.86
Some comments on outdated rooms and size issues.
Amenities
8.86
Lack of certain expected amenities like a gym or pool.
Value for Money
9.86
Good value for the location and service provided.
Food and Beverage
9.86
Breakfast praised for variety and quality.
Overall Experience
10
Overall positive experience with many highs noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:36

Property Description

Central Location near Old Quarter
Splendid Star Grand Hotel and Spa, centrally located in Hanoi near the Old Quarter, offers modern rooms and suites with free Wi-Fi and private bathrooms. Just a 5-minute walk to Hoan Kiem Lake, this hotel is the perfect base for exploring the vibrant city.

Comfortable Accommodation with Modern Amenities
The air-conditioned rooms and suites feature soundproofed windows, flat-screen cable TV, DVD player, and minibar. Guests can enjoy daily fresh fruits and a private bathroom with complimentary toiletries. The hotel's 24-hour reception ensures convenience for guests throughout their stay.

Convenient Services and Facilities
Guests can take advantage of airport shuttle, laundry, and dry cleaning services. The hotel also offers currency exchange, a tour desk, and bicycle rentals for exploring the area. With its Vietnamese restaurant on-site, Splendid Star Grand Hotel and Spa provides a complete hospitality experience.

Book your stay at Splendid Star Grand Hotel and Spa for a memorable experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.6
Based on 3521 reviews
Cleanliness: 9.36
Service: 10
Location: 10
Room Quality: 8.86
Amenities: 8.86
Value for Money: 9.86
Food and Beverage: 9.86
Overall Experience: 10
S
Sharon • family_with_children • gb
10
Pros:

Very helpful - especially John - he helped us imVerymensely.

2026-10-31 • via Nuitee
J
Jean-Paul • couple • fr
7
Nous avons passé un bon séjour à l'hôtel
Pros:

L'hôtel est bien situé près de la cathédrale et sur une petite rue assez animée. Il permet de rayonner sur tout le centre ville de Hanoï. Le personnel est accueillant et la communication est facile.

Cons:

Certaines chambres sont sans fenêtre extérieure (ou avec un mur à 50 cm de la fenêtre) et ce n’est pas noté dans le descriptif.

2026-10-31 • via Nuitee
F
Florent • family_with_children • fr
9
Pros:

Emplacement idéal
Petit déjeuner avec beaucoup de choix
Personnel agréable

2026-10-31 • via Nuitee
N
Natalie • extended_group • ph
9
Wonderful and pleasant experience. Makes you wanna go back!
Pros:

Highly recommend this hotel! Good service, warm smiles and hospitality. Its our family’s first time Vietnam and the staff made us feel comfortable and at home. Location is central. Next to St. Joseph’s Cathedral and walking distance to Hoan Kiem Lake. Surrounded with cafes and restos. Perfect lcoation and service!!! Thanks eveyone!

Cons:

None.

2026-10-31 • via Nuitee
M
mostek-80 • family_with_children • pl
10
Pros:

Obsługa bardzo pomocna i miła. Śniadania bardzo dobre. Lokalizacja świetna.

2026-10-31 • via Nuitee
A
Anna • family_with_children • fr
10
Pros:

Il personale era disponibile ma non molto caloroso. La camera era spaziosa e pulita come il bagno. Avevamo un balconcino con una vista sulla Cattedrale dove poter prendere l'aperitivo. La colazione era buona.

Cons:

Ci aspettavamo di avere la piscina disponibile ma quando siamo arrivati ci hanno detto che la piscina era in un altro Palazzo che apparteneva sempre all'hotel e quindi siamo rimasti delusi visto che l avevamo scelto anche per quello e il prezzo era dunque troppo alto secondo noi.

2026-10-31 • via Nuitee
T
Thomad • family_with_children • au
9
2026-10-31 • via Nuitee
S
Saarah • couple • fr
10
Parfait !
Pros:

Super séjour, bon emplacement dans la ville !
Personnel très aimable, petit clin d’œil à Angela et MR. Tom qui étaient très gentils et accueillant !
Je recommande

2026-10-30 • via Nuitee
K
Krzysztof • family_with_children • pl
10
Pros:

Brian ,Anna, Tom where Perfect. Mamy thanks to them🙂

2026-10-30 • via Nuitee
L
Leandro • couple • pt
10
Quality and excellent service
Pros:

Excellent ! I want to say a big thank you to Brian and Anna.
And also to the entire staff—they were all so warm and friendly! Everything was excellent.

2026-10-30 • via Nuitee
C
Caitlin • couple • ca
10
It was good!
Pros:

Harry & Angela are GREAT!

2026-10-30 • via Nuitee
P
Paul • couple • au
9
Pros:

Location and friendly staff

2026-10-30 • via Nuitee
D
Dylon • couple • au
10
Very happy with my stay
Pros:

Staff were very friendly, mr harry, mr tom, ms anna all where very amazing.

Cons:

Everything was good

2026-10-30 • via Nuitee
N
Nikola • couple • au
10
Pros:

Harry and Anna very helpful and very good

2026-10-30 • via Nuitee
G
Geoffrey • couple • be
8
Pros:

Belle chambre , propre . Personnelle très accueillant et beau choix au déjeuner

2026-10-29 • via Nuitee
C
Claudia • extended_group • ro
10
2026-10-29 • via Nuitee
B
Bastian • family_with_children • de
8
3 Tage in Hanoi Old Town
Pros:

Die Lage in der Old Town von Hanoi war sehr gut. Das Zimmer war sauber und das Hotel Personal war freundlich.

Cons:

Die Bezahlung des Zimmers ging trotz Buchung über Booking und angegebener Visa nur mit Cash wegen angeblicher defekten Kartenlesegeräten. Daher war kurzfristig vor Checkout eine eilige ATM Suche notwendig.

2026-10-29 • via Nuitee
C
Claudia • extended_group • ro
10
2026-10-29 • via Nuitee
L
luca • family_with_children • it
10
Pros:

I ragazzi tom e.mina veramente gentili e carini

2026-10-29 • via Nuitee
A
Aoife • couple • au
10
Pros:

Great location and staff were so helpful we loved Mr Harry

2026-10-29 • via Nuitee