Splendid Star Grand Hotel and Spa

Hotels
9.6 (3521 reviews)
14 Tho Xuong Lane, Au Trieu , Hanoi , VN
+84 24 3938 1435

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location
Cons:
Some cleanliness issues
Rooms could be updated

Categories

Cleanliness
9.36
Generally good reviews on cleanliness, but some mentions of cleanliness issues.
Service
10
Staff received high praise for their friendliness and helpfulness.
Location
10
Consistently mentioned as fantastic, central for sightseeing.
Room Quality
8.86
Some comments on outdated rooms and size issues.
Amenities
8.86
Lack of certain expected amenities like a gym or pool.
Value for Money
9.86
Good value for the location and service provided.
Food and Beverage
9.86
Breakfast praised for variety and quality.
Overall Experience
10
Overall positive experience with many highs noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:36

Property Description

Central Location near Old Quarter
Splendid Star Grand Hotel and Spa, centrally located in Hanoi near the Old Quarter, offers modern rooms and suites with free Wi-Fi and private bathrooms. Just a 5-minute walk to Hoan Kiem Lake, this hotel is the perfect base for exploring the vibrant city.

Comfortable Accommodation with Modern Amenities
The air-conditioned rooms and suites feature soundproofed windows, flat-screen cable TV, DVD player, and minibar. Guests can enjoy daily fresh fruits and a private bathroom with complimentary toiletries. The hotel's 24-hour reception ensures convenience for guests throughout their stay.

Convenient Services and Facilities
Guests can take advantage of airport shuttle, laundry, and dry cleaning services. The hotel also offers currency exchange, a tour desk, and bicycle rentals for exploring the area. With its Vietnamese restaurant on-site, Splendid Star Grand Hotel and Spa provides a complete hospitality experience.

Book your stay at Splendid Star Grand Hotel and Spa for a memorable experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.6
Based on 3521 reviews
Cleanliness: 9.36
Service: 10
Location: 10
Room Quality: 8.86
Amenities: 8.86
Value for Money: 9.86
Food and Beverage: 9.86
Overall Experience: 10
M
Michael • solo_traveller • au
10
Pros:

Mr Brian is very helpful and friendly. Hotel location, breakfast and value were all great

2026-09-19 • via Nuitee
J
James • family_with_children • gb
10
2026-09-19 • via Nuitee
T
Thomas • couple • de
10
Helpfull people, thank you Mina. Great breakfast
2026-09-19 • via Nuitee
B
Barbara • couple • es
10
Pros:

El alojamiento está ubicado perfectamente , las habitaciones están perfectas y el desayuno es fantástico. Agradecer al personal sobre todo Mr John y Ms Mina , son fasntasticos . Lo recomiendo 100%

2026-09-18 • via Nuitee
A
Anita • couple • au
10
Great location and safe, friendly service
Pros:

We had the best time here - great customer service and fantastic location

Cons:

Everything was amazing

2026-09-18 • via Nuitee
K
karen • couple • gb
7
2026-09-18 • via Nuitee
C
Celine • solo_traveller • de
10
Sehr schön
Pros:

Sehr hilfsbereite und höfliche Mitarbeiter, vor allem Angela, Mina und John

2026-09-18 • via Nuitee
N
Nelleke • couple • nl
7
Perfecte lokatie, heerlijk ontbijt
Pros:

Lokatie is echt fantastisch, om de hoek van de kathedraal en dicht bij het Hoan Kiem meer. Je loopt zo de oude stad in. Ontbijt was heerlijk, toen we vroeg werden opgehaald kregen we bakjes mee met fruit en croisantjes. Ook kregen we nog als afscheid een goodiebag met koffie mee.

Cons:

We hadden geen enkele avond warm water in de douche helaas. Het zwembad was niet in het hotel, we moesten 4 straten verder naar een zuster hotel lopen. Dat mag wel vermeld worden op de site

2026-09-18 • via Nuitee
N
Nicola • couple • de
10
Pros:

Sehr ordentlich und das Personal war sehr freundlich, vor allem John, Angela and Mina!
Frühstück war sehr gut.

2026-09-18 • via Nuitee
D
Duc Nguyen • couple • de
10
Alles super
Pros:

Ort. Frühstückt. Danke Brian and Anna !

Cons:

Nichts

2026-09-18 • via Nuitee
F
François • solo_traveller • fr
9
Pros:

L'emplacement est très bien, au centre de Hanoï mais fans une rue piétonne donc pas trop de bruit. Les chambres sont propres et le petit déjeuner copieux. Merci à l'équipe, Tom, Angela et Brian pour leur accueil. N'hésitez pas à leur demander des conseils si vous souhaitez organiser des excursions (Sapa, baie d’Halong...).

2026-09-17 • via Nuitee
E
Emma • couple • fr
9
Hôtel central bien équipé
Pros:

Très bon petit déjeuner, emplacement très central

2026-09-17 • via Nuitee
R
Robin • solo_traveller • be
10
Pros:

Heel mooi hotel, locatie ook top. En het personeel - zeker Angela en Brian - waren zeer behulpzaam en vriendelijk.

2026-09-17 • via Nuitee
L
Linda • couple • fr
10
Pros:

C’est la seconde fois que nous venons dans cet établissement. Nous y sommes allés à l’arrivée et nous y sommes passés. Pour notre retour. C’est hôtel est très bien situé dans le Vieux quartier de Hanoï. L’accueil est extra le petit-déj’ très copieux. Nous avons été très bien reçu par Madame Angela et Madame Mina en particulier, mais tous les autres aussi également.

Cons:

Rien

2026-09-16 • via Nuitee
R
Rob • solo_traveller • nl
9
Heel goed
Pros:

Heel goede ontvangst. Personeel zeer service-gericht. Locatie midden in het French Quarter, niet bereikbaar per auto, maar ze komen je die laatste 100m ophalen. Veel leuke kroegen en restaurants vlakbij. En het ontbijt: voortreffelijk!

Cons:

Een brandtrap vanuit de kamer. zat op de 8ste verdieping en zou niet weten hoe dat eventueel had moeten gaan. Detail maar belangrijk.

2026-09-15 • via Nuitee
J
Jones • couple • gb
10
2026-09-15 • via Nuitee
J
Jennifer • extended_group • co
10
2026-09-14 • via Nuitee
C
Crystal • couple • au
10
Easy going place to stay washing done quickly breakfast was great Thankyou
Pros:

Convenient very friendly staff like Mr Brian miss Angela and Micheal and of course Mr Tom
Breakfast was great

Cons:

Nothing

2026-09-14 • via Nuitee
A
Andrew • couple • us
10
Perfect weekend
Pros:

Great location

Cons:

Front desk staff Michael, Angela and Brian were great!

2026-09-14 • via Nuitee
A
Ashmita • couple • au
9
Loved staying here. 9/10 for breakfast. Delicious pho ga. Thank you
Pros:

In great location, loved the breakfast. Staffs were very helpful and kind.

2026-09-14 • via Nuitee