Sultan Palace Hotel

Hotels
8.2 (346 reviews)
Katip Sinan Camii Sokak No:38 Sultanahmet , Istanbul , TR
+90 212 516 27 38

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent central location near Sultanahmet/Blue Mosque
Friendly and helpful staff (mentions of specific staff/hostess)
Clean rooms noted by multiple guests
Rooftop with nice views
Good value/price for the offering
Reception assistance with luggage and transport
Cons:
Rooms often described as small
Steep/narrow street access, stairs and limited parking
No on-site breakfast and limited F&B options
Occasional facility issues: AC failure, power outage reported
Balcony privacy/security concerns in one review
Some guests noted accessibility challenges (no lift)

Categories

Cleanliness
8.8
Multiple reviews explicitly praise cleanliness (e.g., 'clean room', 'Pulizia', 'Instalaciones limpias'), so overall cleanliness is rated above average.
Service
9
Staff repeatedly described as very friendly and helpful (mentions of Mr. Arif, welcoming hostess, reception helping with luggage/transport); one comment about exploitative 24/7 shifts and a refund refusal during an outage slightly tempers this but service remains a strong positive.
Location
9.6
Location is a consistent highlight (close to Sultanahmet, Blue Mosque, rooftop views); some caveats about narrow/steep streets and parking but overall location is excellent.
Room Quality
6
Several complaints about small rooms, problematic balconies/privacy and accessibility (steep stairs, no lifts), plus at least one report of AC not working and a disruptive power outage — room quality is notably weaker.
Amenities
7.2
Limited amenities noted (no on-site breakfast, stairs/no lift, rooftop available) — basic but functional; shortcomings lower the score slightly.
Value for Money
8.6
Multiple reviewers mention good price/value ('Precio', 'calidad precio', 'recomendable'), so value is seen as favorable despite some shortcomings.
Food and Beverage
6.8
Frequently noted absence of breakfast and occasional extra charges for simple items (tea); breakfasts were taken off-site — F&B offering is limited.
Overall Experience
9.6
Overall sentiment skews positive due to outstanding location and helpful staff; several guests recommend the stay despite minor issues, though a few serious negatives (power outage, accessibility) affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:23

Property Description

Rooftop Terrace with Panoramic Views
Enjoy breathtaking Sultanahmet views from our rooftop terrace at Sultan Palace Hotel, located just a stone's throw away from the Roman Hippodrome.

Luxurious Rooms with Modern Amenities
Relax in our air-conditioned Sultan rooms featuring parquet floors, modern furnishings, minibar, and flat-screen TV. Upgrade to rooms with a spa bath and stunning views of the Marmara Sea.

Convenient Services and Nearby Attractions
Indulge in a buffet breakfast, utilize our laundry services, and explore local attractions with ease using our tour desk. With Hagia Sophia nearby and a shuttle service available, your Istanbul adventures await.

Experience the charm of Istanbul at Sultan Palace Hotel. Book now for an unforgettable stay.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

8.2
Based on 346 reviews
Cleanliness: 8.8
Service: 9
Location: 9.6
Room Quality: 6
Amenities: 7.2
Value for Money: 8.6
Food and Beverage: 6.8
Overall Experience: 9.6
J
Jihan898 • family_with_children • eg
10
I costi del cibo sono aumentati moltissimo e anche le attrazioni turistiche per il resto tutto ok.
Pros:

Sono rimasta sorpresa dalla terrazza hanno una splendida vista mare con moschee accanto con una bella seduta per fare colazione chiacchiere e altro ancorati. È situato nel mezzo delle attrazioni turistiche e ai trasporti pubblici . Aref il receptionist una persona molto cordiale e disponibile a qualsiasi aiuto.

Cons:

Le camere sono troppo piccole per più di 2 persone.

2026-09-13 • via Nuitee
Наталья • solo_traveller • ru
8
Pros:

Хороший, небольшой отель в центре города. Без завтрака, можно покупать еду и есть на террасе.

2026-09-08 • via Nuitee
G
Gloria • couple • gb
8
2026-08-27 • via Nuitee
T
Tara • family_with_children • gb
4
The hotel is on a very steep hill, unsuitable if you have mobility issues and young kids. The WiFi is very poor and does
Pros:

- location but it is on a steep hill and quite dangerous as cars drive up really fast and there is no pavement to walk on safely

Cons:

- very outdated, pillows and mattress hard
- bedding poor quality very thin
- towels are ripped and not changed daily
- paid for sea view balcony rooms but was unavailable
- WiFi does not work

2026-08-19 • via Nuitee
G
giuseppe • couple • it
10
Pros:

Posizione eccellente, personale eccellente e super professionale e disponibile, proprietario fantastico
Abbiamo soggiornato tre giorni

2026-08-13 • via Nuitee
P
Pablo • solo_traveller • cl
9
Gran lugar por el precio
Pros:

Buena disposicion del personal, muy limpio, muy buena ubicacion

Cons:

No tenian opcion de desayuno en el hotel y no lo recomiendo para gente que no tenga buena condicion fisica ya que las calles alrededor tienen muchas subidas y bajadas, veredas angostas y vehiculos que pasan muy cerca

2026-08-12 • via Nuitee
S
Sela • solo_traveller • de
10
Sehr empfehlenswert
Pros:

Sehr gute Lage, blaue Mosche oder oder Grand Bazar in 5 min erreichbar.

2026-08-11 • via Nuitee
I
IBSL • solo_traveller • gb
8
Function over aesthetics - fully worth it!
Pros:

The hotel was functional and what was most important to me worked well - especially cleanliness, storage space, air conditioning and wifi. This was the first time I chose functionality of aesthetics and it was definitely the right move. My family chose a beautifully aesthetic hotel with suited and booted staff on the next street up, but their air conditioning stopped for long periods of time and the toilets had a bad smell from time to time, so definitely recommend functionality over aesthetics in this case. The staff were very helpful.

Cons:

Somethings in the room were broken/didn't work - for example the dustbin lid in the room, the safe and some tiles were missing in the shower, but these were bearable and not a big issue for me. The hotel is also not suitable for people who can't climb steps or easily walk uphill/downhill

2026-08-11 • via Nuitee
M
Manuel • solo_traveller • it
9
Pros:

Ottimo rapporto qualità prezzo, posizione vicino al centro storico. Pulito e comodo . Staff gentile e disponibile

2026-08-11 • via Nuitee
S
Sela • solo_traveller • de
10
Super Lage, immer wieder schön
Pros:

Seht nettes Personal und sauberes Hotel

2026-08-08 • via Nuitee
M
Marion • family_with_children • fr
8
2026-07-21 • via Nuitee
A
Amiiine • solo_traveller • ma
9
A good location good staff especially mr.Arif , i will be back someday.
Pros:

The staff are really professional especially mr.Aarif
Thank you from morocco .

Cons:

It’s clean and good

2026-07-20 • via Nuitee
D
Darko • solo_traveller • rs
10
Pros:

Sve smestaj lokacija domacin

2026-07-08 • via Nuitee
N
Nicolás • solo_traveller • cl
7
Bien para el precio, pero con detalles
Pros:

Cerca de la mezquita azul.
Linda vista en el techo.
Precio.

Cons:

La habitación algo chica.
Alta dificultad para salir del hotel por los autos, no hay vereda y la subida de la calle (especialmente con niña).
Se tenía que bajar unas escaleras en la entrada, lo que era complejo con coche.
El recepcionista trabajaba 24/7, nunca había visto algo así, algo explotador por parte del dueño.

2026-07-03 • via Nuitee
M
Massimiliano • couple • it
8
Pros:

Posizione vicina a ristoranti e servizi

Cons:

La doccia andrebbe un po sistemata

2026-06-17 • via Nuitee
F
Francisco Javier • solo_traveller • es
8
2026-06-17 • via Nuitee
J
Jonathan • family_with_children • cr
9
Excelente ubicación, excelente atención
Pros:

El servicio al cliente

Cons:

Había gradas para el lobby y para el equipaje era complejo, pero apenas llegamos ellos nos ayudaron con el equipaje, así que no fue mayor problema.

2026-06-15 • via Nuitee
V
Valentin • solo_traveller • fr
8
2026-06-13 • via Nuitee
D
Dóra • extended_group • hu
9
2026-06-10 • via Nuitee
C
Cerrini • solo_traveller • it
9
Pros:

Accoglienza
Pulizia
Posizione

2026-06-10 • via Nuitee