Grand Smokies Resort Lodge Pigeon Forge

Hotels
8.1 (5607 reviews)
2385 Parkway , Pigeon Forge , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Dirty rooms
Poor service
Subpar food quality

Categories

Cleanliness
7.18
Multiple reviews mentioned dirty rooms and poor cleanliness.
Service
8.65
Some positive mentions of staff service, but significant complaints about rudeness.
Location
9.69
Overall very positive feedback about the location and convenience of attractions.
Room Quality
7.64
Mixed feelings due to noise and maintenance issues like a clogged drain.
Amenities
8.67
The pool and arcade were well-received, but other amenities were lacking.
Value for Money
8.63
Seen as affordable compared to alternatives, but issues reduce perceived value.
Food and Beverage
6.18
Negative reviews regarding breakfast quality severely impacted this score.
Overall Experience
8.15
Overall mixed experiences, with some positive moments overshadowed by significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:34

Property Description

Indulge in Family Fun at Grand Smokies Resort Lodge

Exciting Amenities: Dive into fun at our indoor pool with a thrilling waterslide and a separate wading pool for the little ones, complete with a whimsical mushroom water feature.

Comfortable Accommodations: Relax in our non-smoking rooms equipped with modern conveniences like a flat-screen TV, microwave, and refrigerator. Upgrade to rooms with a balcony, spa bath, or kitchenette for added luxury.

Convenient Location: Explore nearby attractions such as the Titanic Museum and Parrot Mountain, with Hollywood Wax Museum just a short walk away. Enjoy easy access to shopping at Tanger Outlet and Gatlinburg city center.

Book your stay at Spirit of the Smokies Pigeon Forge now for a memorable family getaway!

Important information:

Guests must be at least 21 years or older to check-in.

Early check-in before 16:00 can be requested based upon availability on the day of check-in.

Late check-out until 12:00 can be requested based upon availability on the day of check-out.

Check-out after 12:00 will incur a charge for 1 full day.

At check-in, the property will place a hold on the credit card presented for the full amount of the stay. If a different form of payment is presented, the credit card hold may take up to 3 business days to be released.

Please note that the property does not accept reservations from local residents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 5607 reviews
Cleanliness: 7.18
Service: 8.65
Location: 9.69
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 6.18
Overall Experience: 8.15
T
Teresa • solo_traveller • us
10
Pros:

The swimming pool. Front desk staff was nice. Facilities were clean. Great parking.

Cons:

Breakfast buffet was subpar.

2026-05-29 • via Nuitee
M
Michael • couple • us
9
2026-05-28 • via Nuitee
K
Kenneth • couple • us
10
2026-05-26 • via Nuitee
K
Kent • couple • us
10
2026-05-26 • via Nuitee
M
Michael • couple • us
7
If you’re a smoker this is a great place to stay
Pros:

Location was great! Pool was very large. Game room looked fun. Parking was pretty easy.

Cons:

My room smelled like a smoke was there the night before and had that musky smokers house smell to it. I couldn’t get another room and had to suffer the stinch for the weekend. I am now paying the price for that decision in breathing treatments and prednisone and will never stay there again. The sole called “buffet” was far from anything I’ve ever seen and a far cry from being professional at all. If I was the restaurant next door “wood grill” I’d be ashamed of how it looked and what was offered to warrant being called a buffet.

2026-05-26 • via Nuitee
N
Nelson • solo_traveller • us
9
2026-05-26 • via Nuitee
T
TAMARA • couple • us
7
Very nice place to stay for the price
Pros:

Location & jucuzzi

Cons:

Pool

2026-05-26 • via Nuitee
A
acosta • family_with_children • us
1
Incómoda por parte de la Sra mayor que atiende en recepción
Pros:

La hubicacion

Cons:

La Sra de recepción es muy desagradable y racista con los latinos! Muy mala atención!

2026-05-25 • via Nuitee
A
April • family_with_children • us
8
2026-05-25 • via Nuitee
M
MARIA • solo_traveller • us
1
Pros:

The only thing I liked was the atmosphere of the pool.

Cons:

I did not like anything... since we arrived we had a bad treatment from the person who attended us at the reception, the unpleasant room, the air conditioning towards noise, in the bathroom the Tina covered when we bathed. The pool is neglected, the floor and walls of the pool were rustic, damaging our feet. Poor breakfast. The truth is that this hotel is well located because everything is close by but they do not offer a pleasant stay. I would not come back there.

2026-05-25 • via Nuitee
K
Kanyn • couple • us
10
2026-05-25 • via Nuitee
K
Kevin • family_with_children • us
10
Great place to stay while visiting PF.
Pros:

Clean rooms, great indoor pool with water slide

2026-05-25 • via Nuitee
K
Kali • family_with_children • us
1
I would not recommend this hotel to anyone
Pros:

Good location

Cons:

Custom service was horrible. Felt very unsafe during my stay. Also woke up to ants all over our room

2026-05-24 • via Nuitee
S
Shareka • family_with_children • us
7
Pros:

Clean room

Cons:

Bed was a little uncomfortable

2026-05-24 • via Nuitee
D
Deborah • couple • us
7
We come here often just for the jetted tub in room. that didn't disappoint.
Pros:

We loved the in room jetted tub!!

Cons:

We put a repair order in for the squeaky bathroom door... very annoying sound especially while sleeping. Also the bed had a metal skirting and "bonged" every time we sat down, or got up..The worst part was the in house breakfast! worse food ever. they used to send us to the Grill next door, but now its in the lobby...yuck!

2026-05-24 • via Nuitee
T
Travis • extended_group • us
8
2026-05-24 • via Nuitee
B
Breanna • family_with_children • us
10
Pros:

Everything

Cons:

Everything was great

2026-05-23 • via Nuitee
K
Kelly • solo_traveller • us
10
Great time!
Pros:

The staff was amazing and super friendly! Check in was easy and there was no problem checking in a little early. We were maybe a little more than half an hour early give or take. The room was super clean, and you could tell they took pride in the job they did.

Cons:

The breakfast wasn't great. We were definitely a little late coming down maybe about an hour before breakfast ended ? I'm not entirely sure so I'll say about closer to half an hour before they stopped breakfast and they were out of a lot of stuff unfortunately. But like I said it could have been our fault for being late to come down late.

2026-05-22 • via Nuitee
F
Francis • extended_group • us
5
Pros:

Está ubicado en un buen punto en Pigeon Forge, céntrico

2026-05-22 • via Nuitee
H
Heatherandtae • solo_traveller • ge
10
2026-05-21 • via Nuitee