Hotel Indigo Liverpool by IHG

Hotels
Hotel Indigo
8.8 (4418 reviews)
10 Chapel St , Liverpool , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Good amenities
Good breakfast
Cons:
Dirty linen
Limited dinner menu
Hot and cold temperature issues

Categories

Cleanliness
7.85
Some complaints about dirty linen and hairs in the shower room.
Service
9.15
Staff were generally friendly and receptive, though some noted lack of professionalism.
Location
9.35
Great location noted in several reviews, ideally situated.
Room Quality
8.85
Rooms were modern and clean, though some found their rooms small.
Amenities
9.35
Good facilities in room, including free drinks.
Value for Money
8.85
Generally felt to be good value, though some thought it could be cheaper.
Food and Beverage
7.85
Breakfast was very good; however, some noted limited dinner menu and mediocre breakfast experience.
Overall Experience
9.15
Overall a good experience with loyal guests willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 4418 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 9.15
M
Margaret solo_traveller gb
9
Great location, clean and comfortable room, friendly staff
Pros:

Good location and easy to find. Staff very friendly and helpful. Good breakfast

Cons:

Poor lighting in the room

2026-08-08 via Nuitee
D
Dale couple gb
7
2026-08-08 via Nuitee
C
Carlos couple es
9
Muy bien.
Pros:

El trato del personal. Las habitaciones. La ubicación.

Cons:

La ducha no estaba en las mejores condiciones.

2026-08-08 via Nuitee
C
craig extended_group gb
8
Second stay here and good value for the price
Pros:

The location and parking nearby

2026-08-08 via Nuitee
P
Prina couple gb
10
Great hotel & location
Pros:

The hotel is in a great location. The decor is lovely, staff were helpful. Breakfast was great.

2026-08-08 via Nuitee
R
Rosario solo_traveller im
9
Pros:

Everything, room was spotless, comfortable, good breakfast choice and location

Cons:

nothing

2026-08-08 via Nuitee
W
Wayne couple gb
9
2026-08-07 via Nuitee
H
Hughes solo_traveller gb
6
Pros:

The reception staff were so happy and friendly but the bar/restaurant staff on duty Thursday 6th of August were excellent. Chatty, friendly and ran a great area. Zero faults, with a busy bar and a lot of customers.

Cons:

Our cooked breakfast was half an hour to arrive cold on the first morning, tho the following morning it was hot and fine to eat

2026-08-07 via Nuitee
J
Jenni-Marie extended_group us
7
Great location, good breakfast.
Pros:

Great location, good breakfast.

Cons:

No usb connections near bed

2026-08-06 via Nuitee
A
ANTONIA MARÍA family_with_children es
9
2026-08-06 via Nuitee
A
Adam solo_traveller gb
8
2026-08-06 via Nuitee
J
John solo_traveller gb
8
2026-08-06 via Nuitee
I
Ian couple gb
9
2026-08-06 via Nuitee
D
DocIOM solo_traveller gb
9
Great hotel in a great location at a very reasonable price
Pros:

Generous sized room, comfortable bed and good quality bedding, great rainfall shower, good quality toiletries, 2 x cans of pop, tea, coffee, hot chocolate, packet of crisps and biscuits all provided FOC in our room. Breakfast was excellent !!

Cons:

There was a bit of noise from.the road outside but that did not prevent us from getting a great night's sleep.

2026-08-06 via Nuitee
R
Regina couple ie
10
2026-08-05 via Nuitee
M
MICHAEL extended_group gb
10
2026-08-05 via Nuitee
J
John couple gb
7
Pros:

Good location

Cons:

Maybe a little pricey

2026-08-05 via Nuitee
D
Denis Quinlan solo_traveller ie
8
2026-08-05 via Nuitee
C
Carol couple ie
9
Fantastic Hotel / staff / food - loved it
Pros:

Staff were so nice - rooms were spotless

Cons:

It was great

2026-08-05 via Nuitee
D
David solo_traveller gb
10
Family meet up...
Pros:

Location, ease of check in, staff...

Cons:

Service charge on meal, long wait in breakfast...

2026-08-05 via Nuitee