Hotel Indigo Liverpool by IHG

Hotels
•
Hotel Indigo
8.8 (4498 reviews)
10 Chapel St , Liverpool , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Good amenities
Good breakfast
Cons:
Dirty linen
Limited dinner menu
Hot and cold temperature issues

Categories

Cleanliness
7.85
Some complaints about dirty linen and hairs in the shower room.
Service
9.15
Staff were generally friendly and receptive, though some noted lack of professionalism.
Location
9.35
Great location noted in several reviews, ideally situated.
Room Quality
8.85
Rooms were modern and clean, though some found their rooms small.
Amenities
9.35
Good facilities in room, including free drinks.
Value for Money
8.85
Generally felt to be good value, though some thought it could be cheaper.
Food and Beverage
7.85
Breakfast was very good; however, some noted limited dinner menu and mediocre breakfast experience.
Overall Experience
9.15
Overall a good experience with loyal guests willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 4498 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 9.15
J
Jeanette • couple • gb
9
Great location
Pros:

The breakfast was fantastic. So much choice

Cons:

Nothing actually, if I was being picky the room could do with a freshen up

2026-10-13 • via Nuitee
K
Karen • couple • gb
9
2026-10-12 • via Nuitee
P
Pamela • solo_traveller • gb
8
Very helpful and friendly staff, comfortable room in good location
Pros:

Very friendly and helpful staff, good-sized pleasantly decorated room, comfortable bed.

Cons:

The rug in the room could have done with a better clean. Raised it with reception who were very apologetic and took it up with house-keeping.

2026-10-12 • via Nuitee
J
John • couple • gb
6
2026-10-12 • via Nuitee
R
Robert • solo_traveller • gb
8
I enjoyed my one night stay.
Pros:

Great comfortable beds and lovely waterfall shower. Very quiet and relaxing room. Excellent location in city centre. Friendly knowledgeable reception staff.

Cons:

Hardly any dairy alternatives or non pork alternatives at breakfast. When I asked for sourdough I was told
It would have traces of milk therefore I couldn’t have it. I said I was fine with sourdough but this was refused. You should offer non dairy yoghurts, and more protein rich options at breakfast. Fruit salad would be great.

2026-10-12 • via Nuitee
C
Carolina • family_with_children • es
9
2026-10-12 • via Nuitee
M
Mary • couple • gb
8
2026-10-11 • via Nuitee
M
Marcus • extended_group • gb
7
Overall good
Cons:

Noise from window of room 104
Uncomfortable bed

2026-10-11 • via Nuitee
J
Joan • couple • nl
8
2026-10-11 • via Nuitee
S
Stephen • couple • gb
9
Pros:

The shower

2026-10-11 • via Nuitee
M
Mick • couple • je
8
2026-10-11 • via Nuitee
A
Anne-Marie • solo_traveller • ie
8
Pros:

Style of hotel & the breakfast was really lovely

Cons:

Air con didn't work & even though I mentioned to receptionist, it wasn't fixed . The room was very warm .

2026-10-11 • via Nuitee
E
Evgenii • solo_traveller • be
9
2026-10-11 • via Nuitee
A
amanda • couple • gb
9
Pros:

Lovely breakfast and very good value for money , convenient location

2026-10-10 • via Nuitee
J
Julie • solo_traveller • fr
6
Excellent location. house keeping staff good.
Pros:

Good selection of food for breakfast.
Excellent location.
Clean, comfortable room.
Problem with the room safe, faulty .
Staff friendly , polite and mostly helpful except with the locked and then broken room safe.

Cons:

Male bar man too attentive.
Made me feel uncomfortable when I had a meal in the hotel restaurant on Friday night.
Kept waiting in my room for maintance man to un lock my safe for an hour.
Then told over phone he wasn’t in until 10 am.
Reception staff had to telephone the General manager for advice.
Then she proceeded to my room and had to brake open the safe with screw driver.
As a needed to contact my husband in France, to let him know I was ok.
He was concerned about me staying in the city on my own.
Even through we are both originally from Merseyside.
France is one hour a head of England time wise.

2026-10-09 • via Nuitee
B
Brian • solo_traveller • gb
8
2026-10-09 • via Nuitee
A
Alison • couple • gb
9
Great hotel in super location
Pros:

Great location and fabulous staff

Cons:

Room was a bit dark

2026-10-08 • via Nuitee
V
Viktoria • solo_traveller • hu
10
2026-10-08 • via Nuitee
G
Gail • solo_traveller • gb
7
2026-10-08 • via Nuitee
F
Fiona K • solo_traveller • ie
9
2026-10-08 • via Nuitee