Hotel Indigo Liverpool by IHG

Hotels
•
Hotel Indigo
8.5 (4430 reviews)
10 Chapel St , Liverpool , GB
+44 151 559 0111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Friendly, helpful staff
Good breakfast selection and freshly cooked items
Nice bar/restaurant and complimentary drink/minibar included
Clean rooms with fresh towels
Great views and convenient for town/harbour
Good value/price
Welcoming service for special occasions
Cons:
Some rooms small or poorly lit (premium room size complaint)
Room layout impractical (no hooks, small bedside tables, limited desk space)
Occasional noise from neighbours or outside (dripping/rain noise)
Squeaky beds reported
Air conditioning failures in at least one room (overheating)
Breakfast environment sometimes crowded and one complaint of greasy/underdone bacon
Missing amenities in room (no wine glasses), only two tea bags in some rooms
Occasional long waits at check-in or for breakfast seating

Categories

Cleanliness
8.6
Rooms repeatedly described as clean with fresh towels and daily service; no major cleanliness complaints overall.
Service
9
Staff repeatedly praised as friendly, helpful and attentive (reception, bar and restaurant recommendations, celebratory gestures); quick early check-in noted.
Location
9.5
Consistently highlighted as a excellent location (close to town/harbour, great views, convenient for meetings and restaurants).
Room Quality
7.6
Mixed feedback: some guests found rooms lovely, comfortable and quiet with good showers; others reported small premium rooms, poor lighting, impractical layouts (no hooks, tiny desks), squeaky beds and one broken AC.
Amenities
7.9
Good bar, minibar included and complimentary drink mentioned; some gaps noted (no wine glasses for minibar, AC failures for some rooms) and occasional noise from outside.
Value for Money
8
Several guests described the hotel as good value and good price; overall positive perception of worth, though some small fixture issues noted.
Food and Beverage
8.8
Breakfast generally praised (good selection, freshly cooked items) and restaurant/bar well liked; occasional complaints about greasy/underdone bacon and busy breakfast service.
Overall Experience
8.6
Overall very positive stays, repeat guests and special-occasion highlights (proposal service); minor issues (noise, room quirks) tempered otherwise strong experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 4430 reviews
Cleanliness: 8.6
Service: 9
Location: 9.5
Room Quality: 7.6
Amenities: 7.9
Value for Money: 8
Food and Beverage: 8.8
Overall Experience: 8.6
H
Hewson • family_with_children • gb
8
Pros:

Room, location ,staff ,breakfast

Cons:

Noisy people in room next to us which I appreciate is not fault of hotel
Bed was squeaky

2026-10-31 • via Nuitee
M
McHugh • couple • gb
10
2026-10-31 • via Nuitee
T
Tanya • couple • gb
10
Lovely friendly hotel, fab location.
Pros:

Location, friendly staff & lovely breakfast 😊

Cons:

N/A

2026-10-31 • via Nuitee
B
Bhushan • solo_traveller • im
8
excellent location and brilliant staffs
Pros:

I liked the bar, restaurant and breakfast. Staffs are very polite , attentive and always smiling. Reception staffs are very welcoming. I reached the property at 9 am and the room was ready by 10.30 am

Cons:

i booked premium room but the size of the room was not so big. Lighting is not good and found dark when its not bright outside. No Extra pillows in the room. The room was equiped with free bar but no wine glasses

2026-10-30 • via Nuitee
I
Ian • couple • gb
6
Pros:

Breakfast not so good on first day but fine after that. Staff friendly, good location and great view of Liver building. Good sized room, excellent shower. Very quiet at night.

Cons:

Room looked nice but was very impractical, no hooks to hang wet coats on, one tiny dressing table/desk which had to have the kettle on, bedside tables round and easy to knock stuff off when groping around at night (no drawers), not able to put suitcases under bed, frosted glass bathroom door means you light up the whole room when using it at night waking up the other half.

2026-10-29 • via Nuitee
A
Alison • couple • gb
8
Pros:

Lovely hotel , great location and helpful staff.

Cons:

The bedroom was extremely hot and the air conditioning was not working

2026-10-29 • via Nuitee
S
Stephanie • family_with_children • us
9
Pros:

The staff were so helpful and friendly. They offered good restaurant recommendations. We ended up eating at two of their choices.

2026-10-28 • via Nuitee
J
Julie • family_with_children • gb
10
Pros:

Lovely room, very comfortable and was very close to town.

2026-10-27 • via Nuitee
H
Helen • family_with_children • gb
9
Worth a visit!
Pros:

Room lovely
Breakfast delicious
Minibar inc in price
Staff lovely
Nice quiet room
Air con

Cons:

Bedside tables little small otherwise nothing well worth money.

2026-10-27 • via Nuitee
E
Eugene • couple • gb
9
Enjoyable and very friendly staff from we arrived until we left. Food was very good and great value for money.cant wait
Pros:

The hotel was very well equipped with friendly staff. This was our 2nd stay in the hotel and we got exactly what we expected from we arrived until check out. The breakfast had a great selection and the freshly cooked items were very tasty indeed.
The bar staff were extremely friendly and were more than happy to engage in conversation with my wife and I about how we were enjoying our stay in the city.
Room was clean and fresh towels everyday also.
Will definitely be back to the Indigo

Cons:

The only thing that annoyed me was the twin dripping onto something outside our window which was very loud,mind you the rain was heavy at the times we heard it.

2026-10-27 • via Nuitee
B
Bo • couple • se
8
2026-10-27 • via Nuitee
A
Alex • couple • gb
10
Great stay to celebrate our proposal.
Pros:

They went above and beyond to celebrate me and my fiancée’s proposal. The room decoration was fantastic and we really enjoyed the drink in the bar! Thank you

Cons:

N/A

2026-10-27 • via Nuitee
J
Jack • family_with_children • gb
10
Pros:

Clean room, great location, complimentary drink a bonus!

Cons:

Nil

2026-10-26 • via Nuitee
J
Jane • solo_traveller • gb
9
Ideal hotel for business or leisure.
Pros:

Friendly welcoming staff at reception. The room was comfortable and well equipped. Ideal location for my meeting and nearby restaurants.

Cons:

Nothing!

2026-10-26 • via Nuitee
E
Eine • family_with_children • fi
8
Pros:

Huone oli tilava. Matka satamaan oli lyhyt ja lähellä oli paljon ruokapaikkoja.

Cons:

Aamiaisympäristö oli vähän levoton, koska tila oli pieni. Tilattavat lämpimät aamupalat rasittivat turhaan työntekijöitä. Tavallinen noutopöytä olisi kätevämpi sekä asiakkaille että henkilökunnalle.

2026-10-25 • via Nuitee
Àgùstsson • family_with_children • is
8
2026-10-25 • via Nuitee
J
JOHN JAMES • couple • gb
5
Breakfast very greasy bacon underdone
Cons:

Only 2 tea bags in room

2026-10-25 • via Nuitee
L
Lauren • couple • gb
8
2026-10-25 • via Nuitee
H
helen • extended_group • gb
8
Good stop over
Pros:

Great price, location and good standard

Cons:

Long wait at check in and a five mins wait at breakfast to be seated after pre booking a time

2026-10-25 • via Nuitee
C
carol • family_with_children • gb
10
Pros:

location clean room excellent breakfast friendly staff

Cons:

nothing

2026-10-24 • via Nuitee