Hotel Indigo Liverpool by IHG

Hotels
•
Hotel Indigo
8.8 (4284 reviews)
10 Chapel St , Liverpool , gb
+44 151 559 0111

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Good amenities
Good breakfast
Cons:
Dirty linen
Limited dinner menu
Hot and cold temperature issues

Categories

Cleanliness
7.85
Some complaints about dirty linen and hairs in the shower room.
Service
9.15
Staff were generally friendly and receptive, though some noted lack of professionalism.
Location
9.35
Great location noted in several reviews, ideally situated.
Room Quality
8.85
Rooms were modern and clean, though some found their rooms small.
Amenities
9.35
Good facilities in room, including free drinks.
Value for Money
8.85
Generally felt to be good value, though some thought it could be cheaper.
Food and Beverage
7.85
Breakfast was very good; however, some noted limited dinner menu and mediocre breakfast experience.
Overall Experience
9.15
Overall a good experience with loyal guests willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 4284 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 9.15
A
Andrew • couple • gb
9
2026-07-25 • via Nuitee
C
Caro • solo_traveller • es
5
2026-07-25 • via Nuitee
L
Loraine • solo_traveller • gb
10
Very good.
Pros:

We liked the location as it was right where all the popular restaurants and bars are allocated and the hotel staff where very friendly and accommodating.
Also the bathroom was perfect and the bed was very comfortable so all in all we would definitely recommend this hotel and would definitely dtsy here again.

Cons:

The kettle and coffee and tea location needed to be nearer to a plug as they where in part of the wardrobe which wasn't ideal but was only a short niggle in an otherwise very pleasing room.

2026-07-25 • via Nuitee
L
Lyndsey • family_with_children • gb
9
Great stay with lovely staff!
Pros:

The reception staff were very friendly and seemed genuinely interested

Cons:

Double beds were quite small compared to other hotels I’ve stayed in

2026-07-25 • via Nuitee
N
Nichola • couple • gb
8
Would recommend if your not to fussy about the comfort of the bed for a occasional sleep
Pros:

It’s nice and clean nice staff breakfast was amazing great choice and very fresh lots of drink options

Cons:

Just the bed the mattress was not comfortable at all

2026-07-25 • via Nuitee
G
Geraldine • couple • gb
10
Great value , great rooms
Pros:

Great value

Cons:

Liked it all

2026-07-24 • via Nuitee
M
Mark • solo_traveller • gb
8
Pros:

Excellent location. Walking distance to most attractions.

Cons:

Nothing

2026-07-24 • via Nuitee
J
Julia • solo_traveller • gb
10
Great hotel
Pros:

Location, decor and how friendly and professional staff were

Cons:

N/A

2026-07-24 • via Nuitee
A
Andrew • extended_group • gb
8
2026-07-24 • via Nuitee
P
Philipp • solo_traveller • de
8
Pros:

Sehr gut gelegen, tolles großes Hotel, Gepäckservice unkompliziert, entspannter Check-in und Checkout. Frühstücksbuffet lecker, sehr freundliches Personal

Cons:

Frühstückmenü gegen Aufpreis, ohne explizit darauf hinzuweisen (Buffet war top!)

2026-07-24 • via Nuitee
C
catherine • couple • gb
9
2026-07-24 • via Nuitee
P
Paul • couple • gb
9
Pros:

Location, cleanliness, ease of checking in/out, friendly staff.
Lovely breakfast with plenty of choice.

Cons:

Nothing in particular

2026-07-23 • via Nuitee
A
Alexander • couple • gb
8
2026-07-23 • via Nuitee
A
Andrew • solo_traveller • gb
9
2026-07-23 • via Nuitee
C
Cian • couple • gb
9
2026-07-23 • via Nuitee
P
patricia • solo_traveller • gb
9
2026-07-23 • via Nuitee
C
Clare • couple • gb
9
Excellent - will visit again
Pros:

Excellent location. Staff v friendly and helpful. Bedroom v big (we had loads of luggage so this was great) for what we paid. Bed very comfortable. All very clean. Went out for breakfast. Bar nice and bar staff v friendly. Air con great (went in the heatwave). Booked it as it had a gym but never got to gym as too busy.

Cons:

Not fussed on the orange tiles in the bathroom but that is the only negative.

2026-07-22 • via Nuitee
F
francis • solo_traveller • gb
10
2026-07-22 • via Nuitee
D
David • solo_traveller • gb
10
Wonderful location and staff.
Pros:

Very central location,quick check in and good size room and amenities. Asked if full vegan breakfast was available as not on menu and the excellent staff promptly delivered a great vegan breakfast! Happily book here again.

Cons:

Great like most UK hotels supply decaf coffee in room and for breakfast,just a shame that non dairy milk is never in rooms and often has to be requested at breakfast.

2026-07-22 • via Nuitee
A
Amanda • extended_group • gb
10
staff very helpful
Pros:

great location

Cons:

everything

2026-07-21 • via Nuitee