Hotel Indigo Liverpool by IHG

Hotels
•
Hotel Indigo
8.8 (4148 reviews)
10 Chapel St , Liverpool , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Good amenities
Good breakfast
Cons:
Dirty linen
Limited dinner menu
Hot and cold temperature issues

Categories

Cleanliness
7.85
Some complaints about dirty linen and hairs in the shower room.
Service
9.15
Staff were generally friendly and receptive, though some noted lack of professionalism.
Location
9.35
Great location noted in several reviews, ideally situated.
Room Quality
8.85
Rooms were modern and clean, though some found their rooms small.
Amenities
9.35
Good facilities in room, including free drinks.
Value for Money
8.85
Generally felt to be good value, though some thought it could be cheaper.
Food and Beverage
7.85
Breakfast was very good; however, some noted limited dinner menu and mediocre breakfast experience.
Overall Experience
9.15
Overall a good experience with loyal guests willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 4148 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 9.15
N
Neil • solo_traveller • gb
10
2026-06-13 • via Nuitee
H
Hector • extended_group • gb
7
Pros:

The location is good. The room is comfortable.

Cons:

I did not enjoy the cooked breakfast, I didn't finish it. The room had several signs of wear, including heavily stained furniture.

2026-06-13 • via Nuitee
P
Petra • solo_traveller • de
10
Pros:

Tolles Hotel in bester Lage.

2026-06-12 • via Nuitee
B
Burke • family_with_children • gb
8
Nice Quaint Hotel
Pros:

Location, unique room style, hotel's modern yet rustic vibe.

Cons:

Car park is little walk away and not fully subsidised by the hotel.

2026-06-12 • via Nuitee
E
Erika • couple • it
10
2026-06-11 • via Nuitee
G
gary • couple • gb
9
Modern clean and friendly hotel
Pros:

Location, complimentary drinks n snacks, room, excellent breakfast

Cons:

Lost property procedure, left dress in wardrobe phoned up 1530 on day we departed to see if it had been handed in ( as we were still in city till 1900hrs and could have picked it up ). Was told housekeeping was closed and would phone us up tomorrow, which they did and now we have to make another trip to Liverpool

2026-06-11 • via Nuitee
6
61barriew • Business
2
Very poor much better hotels in Liverpool
Pros:

I recently stayed at Hotel Indigo Liverpool and unfortunately had a very disappointing experience.

On arrival, I was allocated Room 227, which was a disabled-access room that I neither requested nor required. Initially, staff appeared to blame the booking agent before later explaining that the hotel was exceptionally busy. While I appreciate that occupancy levels can create challenges, this was not an acceptable solution.

The room itself had one of the hardest beds I have ever slept on – honestly, I think the wooden floor would have been more comfortable. The disabled bathroom also had no hot water, meaning I was forced to have a cold shower.

To be fair, the lady on reception was apologetic and advised that another room would be available when I returned later that day. I was then moved to Room 617, which at first seemed a significant improvement. The bed was much more comfortable and, importantly, there was hot water.

However, what nobody mentioned was that the room was located on the top floor adjacent to, or directly beneath, what appeared to be a boiler or plant room. The noise throughout the night was horrendous and made it impossible to get any meaningful sleep. It was so bad that I eventually checked out at 5:30am because I simply could not take any more.

When I explained the situation to the gentleman on reception, his response was little more than “I apologise for that,” with no real concern or attempt to address the issue.

I stay in Liverpool at least five times a month and regularly use hotels in the city. Sadly, this experience means I will not be returning to Hotel Indigo Liverpool. There are plenty of better hotels available that offer a much more comfortable stay and a higher standard of customer service.

2026-06-10 • via Tripadvisor
D
Declan • extended_group • ie
8
Lovely comfortable hotel, great showers and linen. Will be back :-)
Pros:

Lovely hotel, went beyond my expectations. Bathrooms lovely, great showers, lovely towels and shower/ products. Lighting lovely in bedroom, spacious and comfortable. I will be back

Cons:

Cant really say anything was wrong, wished I had booked for longer

2026-06-10 • via Nuitee
A
Alan • solo_traveller • gb
6
Pros:

Location good for visiting nearby museums and Pier Head

Cons:

Range and quality of food available is disappointing

2026-06-10 • via Nuitee
H
Holly Mae • couple • gb
7
Pros:

The location is great

2026-06-10 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-06-09 • via Nuitee
S
Susan • solo_traveller • gb
9
Pros:

Very good room with excellent facilities for a one night stay. Staff were very welcoming and friendly and nothing was too much trouble. Lovely breakfast with cooked choices served to your table. Good location for access to Waterfront attractions.

2026-06-09 • via Nuitee
R
Robert • extended_group • gb
8
Great location, friendly staff, great service. V happy and no complaints. Small problem with sink not draining was fixed
Pros:

Great location, friendly staff, great service. V happy and no complaints. Small problem with sink not draining was fixed very quickly.

2026-06-09 • via Nuitee
J
Janice • couple • gb
10
Excellent stay celebrating my friends birthday
Pros:

Super friendly staff,really clean,the had lots of little extras eg biscuits,crisps,bottled water and fizzy drinks all completely plus tea & coffee
Great location

Cons:

N/A

2026-06-09 • via Nuitee
N
Niall • couple • gb
7
This was an excellent hotel to stay in. The staff were calm, helpful and friendly.
Pros:

The location was perfect and quiet. Centrally placed. The bar and restraurant food and service was excellent

Cons:

No anti slip mat in the shower

2026-06-09 • via Nuitee
A
Angela • couple • gb
10
Great stay and would stay again
Pros:

Lovely clean, modern hotel well located to local restaurants and supermarkets. Breakfast was good, the full English breakfast was a good portion and good quality products. There was a bit of a queue until a table was available, but one of the staff a gentlemen was very efficient. He could carry multiple items to clear the tables fast and he was also working on reception. He was very efficient and seemed to be in charge. The bedroom was a good size and I liked the free beer and red wine crisps and Biscuits included with the room.

Cons:

Nothing

2026-06-09 • via Nuitee
L
lesley • solo_traveller • gb
8
Pros:

Location good. Very helpful staff and comfy beds!

Cons:

Breakfast a little expensive

2026-06-09 • via Nuitee
S
Sheffielder • solo_traveller • gb
8
2026-06-08 • via Nuitee
Y
Yvonne • solo_traveller • ie
8
Great value and service
Pros:

Quiet street very near everything. The selection at breakfast.

Cons:

The air conditioning was very loud so we could not use at night, room was very warm

2026-06-08 • via Nuitee
M
Monika • solo_traveller • pl
9
Super
Pros:

+ wspaniała obsługa
+ Cicha okolica
+ Bardzo dobry stosunek ceny do jakości
+ Śniadania do wyboru a la carte i dodatkowo podstawowy bufet

Cons:

- słychać było niestety hałas i rozmowy innych gości, którzy wracali nocami do pokoi

2026-06-08 • via Nuitee