Hotel Indigo Liverpool by IHG

Hotels
•
Hotel Indigo
8.8 (4498 reviews)
10 Chapel St , Liverpool , GB
+44 151 559 0111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and modern rooms
Good amenities
Good breakfast
Cons:
Dirty linen
Limited dinner menu
Hot and cold temperature issues

Categories

Cleanliness
7.85
Some complaints about dirty linen and hairs in the shower room.
Service
9.15
Staff were generally friendly and receptive, though some noted lack of professionalism.
Location
9.35
Great location noted in several reviews, ideally situated.
Room Quality
8.85
Rooms were modern and clean, though some found their rooms small.
Amenities
9.35
Good facilities in room, including free drinks.
Value for Money
8.85
Generally felt to be good value, though some thought it could be cheaper.
Food and Beverage
7.85
Breakfast was very good; however, some noted limited dinner menu and mediocre breakfast experience.
Overall Experience
9.15
Overall a good experience with loyal guests willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:53

Property Description

Stylish Boutique Hotel with Local Flair

Inspired Interiors: Hotel Indigo's rooms reflect Liverpool's rich history and culture, featuring amenities like flat-screen TVs, iPod docking stations, and rainfall showers.

Culinary Delights: Indulge in a gastronomic experience at the Marco Pierre White Steakhouse Bar & Grill, offering a variety of cocktails, wines, and hearty meals. Don't forget to enjoy breakfast at the hotel as well.

Convenient Location: Situated just minutes away from Lime Street Rail Station and popular attractions like Albert Dock and The Tate, Hotel Indigo provides easy access to the best of Liverpool.

Experience luxury with a local touch at Hotel Indigo Liverpool. Book now for an unforgettable stay.

Important information:

Please note for Advance Purchase reservations, the hotel takes payment and the charge may appear as Bryant Park Hospitality or Acquisition No.1 Ltd.

Should you fail to arrive on the first night of your stay, your room may only be held until 11am the following day, after which time the hotel reserves the right to cancel any remaining nights, with any charges still applicable.

Please note that booking more than 6 rooms, different policies and additional supplements may apply. This includes multiple rooms booked under the same group in different names.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 4498 reviews
Cleanliness: 7.85
Service: 9.15
Location: 9.35
Room Quality: 8.85
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 9.15
C
Charlotta • couple • de
8
2026-09-19 • via Nuitee
P
paul • family_with_children • gb
9
2026-09-19 • via Nuitee
G
Gary • solo_traveller • gb
10
Friendly staff throughout made my stay very pleasant
Pros:

Modern and clean

Cons:

Nothing

2026-09-19 • via Nuitee
H
Hazel • couple • gb
9
A great short break in a city-centre location, perfect for sightseeing.
Pros:

The hotel was in a great location, close to the waterfront and Albert Dock attractions. The room and its facilities were great and the staff were very friendly and helpful. The breakfast was great too (but see below).

Cons:

Just a couple of very minor things - it would have been good to have a rug on the floor of the room on both sides of the bed, and also the loo's dual flush didn't work. A bog brush would have been useful! The hot food (including porridge) at breakfast, whilst very good, could have been hotter.

2026-09-19 • via Nuitee
L
Lesley • extended_group • gb
8
The hotel could have lived up to its 4* billing with some slight tweaks as described above but, in retrospect, it did no
Pros:

A good central location

Cons:

We were going not told about parking arrangements with neighbouring NCP carpet as we checked in. Prior notice would have been very helpful.
The bathroom had nowhere to place toiletries for 2 people - some form of worktop or useful shelves would have helped.
The lights were too dim in the bathroom.

2026-09-17 • via Nuitee
D
David • couple • gb
8
2026-09-16 • via Nuitee
M
Mark • solo_traveller • gb
8
2026-09-16 • via Nuitee
L
Leonard • extended_group • gb
9
2026-09-16 • via Nuitee
C
Christine • couple • at
9
2026-09-15 • via Nuitee
T
Tommy • solo_traveller • ie
9
Pros:

Friendly staff very clean and comfortable hotel great location good breakfast

2026-09-14 • via Nuitee
K
Kathryn • couple • gb
10
Great short stay!
Pros:

Great location and lovely room. Food was really good too. Quirky decor.

Cons:

Liked it all.

2026-09-14 • via Nuitee
I
Ian • couple • gb
10
2026-09-14 • via Nuitee
E
Emanuele M. • couple • it
10
A Perfect Base for Exploring Liverpool: Outstanding Service and Location at Hotel Indigo
Pros:

We really enjoyed our stay at Hotel Indigo in Liverpool. The hotel provides an ideal base for exploring the docklands and the city centre. The staff were exceptionally welcoming and helpful, and a delightful complimentary welcome package awaited us in our clean, spacious room. Breakfast was equally wonderful. While on-site parking is unavailable, secure parking is conveniently located nearby at the NCP multi-storey car park, offered at a discounted rate for hotel guests.

Cons:

Nothing

2026-09-14 • via Nuitee
C
carl • solo_traveller • gb
10
Pros:

Love this hotel.
We always have a great stay.

2026-09-14 • via Nuitee
T
Tristan • solo_traveller • au
8
2026-09-13 • via Nuitee
C
Chris • extended_group • gb
8
Really good place to stay to explore the City
Pros:

Location fab. Room was good. Could have done with an opening window but AC was good. Bar great, staff all very nice. Really enjoyed our stay.

Cons:

Restaurant ran out of Earl grey tea, ham for continental breakfast, yoghurt and fruit compot. Full English was good but the health options were not the best due to missing items.

2026-09-12 • via Nuitee
W
Wayne • extended_group • gb
9
2026-09-12 • via Nuitee
A
Andrew • couple • gb
8
Great staff and nice modern hotel in a good location. Local beers in the bar
Pros:

Friendly and helpful staff, relaxed atmosphere

Cons:

It was noisy in the breakfast room, however we did pick the busiest time , 0930 Hrs on Sunday morning. It was a lot more relaxed an hour later

2026-09-12 • via Nuitee
P
Paul • couple • gb
9
Pros:

Great location

2026-09-11 • via Nuitee
A
Andy • couple • gb
9
Great location and a great hotel
Pros:

Everything, the welcome, the room and the breakfast were all superb. Nice touch to get the discounted car parking nearby and the staff were friendly and welcoming.

Cons:

Nothing could have been better!

2026-09-11 • via Nuitee