Best Western Mangga Dua Hotel and Residence

Hotels
•
Best Western
7.6 (55 reviews)
Jl Mangga Dua Abad No 111, Jakarta, Jakarta, 10730 , Jakarta , ID
62-21-6122999

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Great views from the hotel
Delicious breakfast options
Friendly staff
Cons:
Hotel needs major renovation
Limited nearby dining options

Categories

Cleanliness
6.73
The hotel is described as run-down and in need of major renovation.
Service
8.7
The staff are noted to be very kind and friendly.
Location
7.74
The location is described as having nearby street vendors which is convenient, but also has the downside of being far from public transport.
Room Quality
7.19
Rooms lack amenities such as a minibar and are described as needing renovation.
Amenities
6.22
Lack of amenities such as a minibar and limited food choices.
Value for Money
7.68
Similar priced hotels are noted to be better options.
Food and Beverage
8.23
Breakfast is noted to be delicious, but overall food options lack healthy choices.
Overall Experience
8.3
The mixed reviews overall suggest average experience due to the rundown state of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:55

Property Description

Discover the vibrant heart of Jakarta at Best Western Mangga Dua Hotel and Residence, where comfort meets convenience.

Recreation and Relaxation
Unwind at our outdoor pool or pump some iron in our fully-equipped fitness center. With additional amenities like babysitting services and complimentary wireless internet, your family will feel right at home.

Dining Delights
Savor delectable meals at the Batavia Coffee Shop or grab a quick snack from our café. Enjoy 24-hour room service, and wrap up your day with a refreshing drink from our bar/lounge.

Business and Events
Enhance your stay with our state-of-the-art business center and versatile conference spaces, perfect for meetings or special events. Plus, complimentary shuttle services make it easy to explore the local area.

Elevate your Jakarta experience—book your stay today!

Important information:

  • Clothing is optional at this property.
  • Pool access available from 9:00 AM to 7:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • General

    Events/parties allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 55 reviews
Cleanliness: 6.73
Service: 8.7
Location: 7.74
Room Quality: 7.19
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.3
A
Ayed • couple • sa
10
شكرا ريو
Pros:

كان هناك مدير المكان اعتقد اسمة ريو
كنت في وعكة صحية شديدة
قام بتوكيل سائق خاص من طاقم الفندق وتوصيلي الى المستشفى وظل مرافق معي حتى انتهيت من اجرائات الطوارى
كانت مايقارب 4 ساعات ثم العودة الى الفندق رغم تعبي الشديد الى انه احظر الفطار الى غرفتي وقام بالاطمئنان علي والتاكد من صحتي شكرا جزيلا ( ريو )
اشكر طاقم الفندق على حسن استقبالهم خاصة مشرفين مدخل البوابة حيث انهم يتاكدون من سعر المشوار قبل ان اصعد الى التاكسي وحريصين ان لا يتم خداعي

Cons:

لايوجد

2026-07-02 • via Nuitee
A
Anond • solo_traveller • sg
5
Pros:

Pool was good and reception big.

Cons:

Cannot go up to room as keys not working. Staff must tap at the lift. Very very inconvenient.

2026-07-01 • via Nuitee
A
andrea • solo_traveller • au
8
Pros:

Good

Cons:

Need smart tv .... its 2026

2026-06-29 • via Nuitee
U
Usama • solo_traveller • pk
5
Pros:

FACILITIES

Cons:

Cleanliness, too poor.
ACs not working proper, bed bugs.

2026-06-28 • via Nuitee
S
shinta • family_with_children • id
9
2026-06-28 • via Nuitee
W
Wenny ike • couple • id
9
Pros:

Kolam renangnya bagus banget view nya ciamikkk hotelnya keren dengan view ke laut
Akses gampang bgt bisa naik kereta
Pokoknya kids frendly

Cons:

Baru masuk AC nya kaya ga nyala panas banget di lobby dan di dalem lift nya

2026-06-28 • via Nuitee
A
August • solo_traveller • nl
8
Accomodatie moet liefst worden upgrade
Pros:

Personeel in het restaurant bij ontbijt waren heel behulpzaam en vriendelijk

Cons:

Zwembad, behalve een aantal keren moeten bellen voor handdoek

Kamer bij het douchen was de handdouche niet optimaal, moest met de hand steeds vasthouden.

Paar keer monteur langs geweest voor airco, was lauw

Ontbijt was niet genoeg variatie

2026-06-27 • via Nuitee
S
Simon • couple • de
8
Hervorragende Wahl für ein paar Tage
Pros:

Sehr freundliches und zuvorkommendes Personal
Gute Lage
Gutes Preis Leistungs Verhältnis
Gutes Frühstücksbuffet
Top Fitness Raum
Rooftop Pool ist genial

Cons:

Bad ist etwas in die Jahre gekommen

2026-06-26 • via Nuitee
J
JAM27061957 • Couples • Bradford, West Yorkshire, England
2
Avoid this place.
Pros:

This hotel was the worst in Indonesia, when we got there we were a bit early for check in so my husband went for Friday prayers I was left sitting there for an hour and thirty mins I wasn’t even offered a drink or anything, the room was not what we expected no WiFi smelt of cigarettes was dirty, and it was noisy reception was busy as people live there as it’s also a residence, location was not good at all I would not recommend this hotel at all.

2026-06-25 • via Tripadvisor
S
Sami • couple • sa
7
Pros:

The breakfast is okay, but it's suitable for them.

Cons:

The location is near Mandokwaa Mall and ITC

2026-06-25 • via Nuitee
بسام • couple • sa
9
2026-06-24 • via Nuitee
بسام • couple • sa
8
‏انصح للعرسان هذا الفندق
Pros:

‏الفندق هادئ وجميل النظافة ممتازة الموظفين متعاونين

Cons:

‏بعيد عن المرافق والمطاعم

2026-06-24 • via Nuitee
C
CHE AZURAHANIM • solo_traveller • my
9
Pros:

Environment and staff

Cons:

Nothing

2026-06-20 • via Nuitee
H
Ho • solo_traveller • id
6
Pros:

Room is not clean enough and facilities not good

Cons:

Room was not cleaned and door cannot lock safety

2026-06-18 • via Nuitee
A
Abd ulmajeed • couple • sa
9
2026-06-16 • via Nuitee
T
Tita kemla • couple • id
8
Stays 5 night was great 👍🏽
Pros:

Near to Mangga Dua market, the staff are friendly, the best part is restaurant and the staff Ms.Safita really helpful

Cons:

The swimming pool is good but things is the hotel allowed people entering the pool with full clothes like T’shirt, hijab, short pants, long pants 👖 which is not good,could bring bacteria into the pool

2026-06-16 • via Nuitee
M
Martinus • solo_traveller • id
6
Pros:

Gym and swimming pool

Cons:

Restaurant menu many items not available bathroom got flexible drainage pipe inside shower box (come out from the wall side)

dusty floor in bed area,

2026-06-13 • via Nuitee
A
Abdullah • solo_traveller • om
7
2026-06-11 • via Nuitee
Y
Yutaka • solo_traveller • jp
8
Pros:

ロビーが綺麗、スタッフが丁寧で良かったです。
お得感あり。

Cons:

ドライヤーがあまり風出なかった。

2026-06-07 • via Nuitee
F
fikri • solo_traveller • my
7
2026-06-04 • via Nuitee