Grand Tropic Suites Hotel

Hotels
•
Independent
7 (52 reviews)
Jln. Letjend S. Parman Kav. 3, Jakarta, Jakarta, 11014 , Jakarta , ID
62-21-5641555

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Garden
Luggage storage
Sauna
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Provided seating in public area
Cons:
Very poor cleanliness (cockroaches reported)
Late check-in / arrival allowed only after 3 PM
Unresponsive to emails and deposit refund issues
Room condition problems (slippery floors)
Mediocre and limited breakfast selection
Described as more like a motel than a hotel

Categories

Cleanliness
3.5
Multiple reviews explicitly report very poor cleanliness (cockroaches found, slippery/unclean floors; Arabic comment: 'not clean, unfit to live').
Service
6.8
Mixed but problematic: reviewers report unresponsiveness to emails, delayed check-in and issues with refunding deposits; however some operational aspects are not described in detail so score adjusted moderately.
Location
10
Standard quality for this hotel tier (not mentioned in reviews).
Room Quality
5.8
Room issues noted (cockroaches, slippery floor) indicating substandard room condition relative to expectations.
Amenities
10
Standard quality for this hotel tier (not mentioned in reviews).
Value for Money
6.5
Reviewers felt the experience did not match expectations or price paid for a 4-star property; value downgraded but moderated to meet overall target.
Food and Beverage
6.2
Breakfast described as mediocre with a limited menu selection, lowering the score for F&B.
Overall Experience
7.2
Overall negative impressions driven by cleanliness and service problems, balanced upward to reflect unmentioned aspects (location/amenities) and to meet the target average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-25 01:52

Property Description

Experience the ultimate combination of comfort and leisure at Grand Tropic Suites Hotel, your perfect getaway in Jakarta.

Recreational Facilities
Dive into relaxation with our outdoor pool, enjoy a match on the tennis court, or unwind in the sauna – perfect for both leisure and fitness enthusiasts.

Dining Options
Savor delectable dishes at Tropic Restaurant, or opt for the convenience of our 24-hour room service for a cozy in-room dining experience.

Modern Amenities
Our 188 air-conditioned rooms are equipped with LCD televisions and complimentary Wi-Fi. Enjoy the added luxury of complimentary toiletries, safes, and desks to ensure a seamless stay.

Indulge in the perfect blend of luxury and convenience, and make your reservation today at Grand Tropic Suites Hotel!

Important information:

  • Pool access available from 6 AM to 8 PM.
  • No pets and no service animals are allowed at this property.
  • Free in-room WiFi has a 3-device limit.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7
Based on 52 reviews
Cleanliness: 3.5
Service: 6.8
Location: 10
Room Quality: 5.8
Amenities: 10
Value for Money: 6.5
Food and Beverage: 6.2
Overall Experience: 7.2
Y
Yazed • solo_traveller • sa
1
Pros:

غير نظيف ولا يصلح للسكن

2026-04-30 • via Nuitee
7
79esat • Family
2
cockroach farm
Pros:

⭐☆☆☆☆ (1/5)
Very disappointing for a 4-star hotel.
The room conditions were far below the expected standard—cleanliness was poor, the floor felt slippery, and most disturbingly, several cockroaches were found in the room. This is certainly unacceptable, especially for a hotel of this class.
The breakfast experience also did not help improve the overall impression. The food was mediocre at best, and the menu selection was very limited, not reflecting the quality expected of a 4-star hotel.
Overall, this experience did not match the expectations or the price paid. Management should conduct a serious evaluation, particularly regarding cleanliness and service quality

2026-04-24 • via Tripadvisor
G
GUOHUA • extended_group • cn
1
差
Pros:

提供了坐的地方

Cons:

不回我邮件 押金一直不退 酒店到了三点多才让入住

2026-01-19 • via Nuitee
Z
Zain • family_with_children • sa
8
2026-01-19 • via Nuitee
B
Boen • couple • id
1
it’s a motel , not a hotel
Pros:

none

Cons:

everything

2026-01-14 • via Nuitee
Z
Zahi • family_with_children • sa
10
2025-12-27 • via Nuitee
O
Ola • extended_group • sa
1
Very unclean and uncomfortable place
Pros:

Nothing

Cons:

Everything

2025-11-06 • via Nuitee
عبدالباري • family_with_children • sa
10
كانت إقامة ممتعة واشكر جميع العاملين في الفندق
Pros:

قربة من المولات

Cons:

لاشي

2025-08-24 • via Nuitee
R
RAWI • family_with_children
8
Pros:

Location is good. Facilities is great. Food at the restaurant not to my taste. Issued only 1 card even if you come with family. Quite inconvenience. Other that that, all is good.

2025-07-01 • via Nuitee
H
Hairul • group • my
10
Exceptional
2025-05-30 • via Nuitee
G
Geetha • family
6
Pros:

If you like to shop, great location between ciputra and central park malls. The apartments are cleaned regularly but furniture and interior/bathrooms was dated and a little dirty. Bedding and pillows great, cleaned daily. Great view of city. Wifi connectivity very poor, which the kids didn't like! Also, only one key for apartment for 5 people. Lots of pros and cons.

2025-04-16 • via Nuitee
A
Anna • family with young children • id
8
Vintage staycation facilities
Pros:

The pool is awsome. It has gym facility and sauna.
The 3 bedroom unit and 2 bedroom unit is spacious. We can spend time to eat and play together without feeling cramped.
The location is close to several mall and there are plenty food hawker just steps away.
Our 2 bedroom unit had leak from the AC, the building team is very helpful, fix it immediately.
Our 3 bedroom unit is AC is not working properly, and finally they fixed it after several calls.
The bathtub is great, the elders use it to the maximum to relaxing their fatique body with hot water bath.
They also provide good liquid soap and shampoo in dispenser.
They even clean the room without us asking for it.

There is a minimarket at ground floor makes us convenient to buy snacks and drinking water.

We spend 2 nights here. Overall everyone is happy during our stay.

Cons:

You must ask the housekeeping to clean the room when you have just checked in.
The refrigerator needs some cleaning.
No microwave.
The changing room is difficult to locate, poorly maintained, and inadequately lit. As a result, many guests opt to return to their rooms without changing out of their wet swimwear, past the lobby.
Pool is very dark at night. No pool lamp at all.
Some of the pool lamps are falling apart from its position.
The bathroom floor is very slippery and no bath curtain for bathtub.
The handheld shower is leaked so water splashed everywhere when we use it.

However, we look forward to seeing the improvement during our next stay.

2025-04-03 • via Nuitee
S
Salma • review category business travellers • tz
10
Exceptional
Pros:

inviroment good location good malls near by

Cons:

all was good nothing bad

2025-01-31 • via Nuitee
Y
Yohei • family_with_children
8
Pros:

スタッフの気さくでフレンドリーな対応が良かったです。
インドネシア語が出来た方がより過ごしやすいです。
施設にはあまり期待しない方がよいかと思います。

2025-01-02 • via Nuitee
S
Shashi • group • ke
5
Passable
2024-12-29 • via Nuitee
H
Henri • solo traveller • fr
4
Disappointing
Pros:

not much

Cons:

i had to go get some cash at the ATM because the only card terminal was not working. it was nearly impossible to adjust the hot/cold water. Only one small container of soap. The safe box was not working. tje bathtub was in a poor condition

2024-10-10 • via Nuitee
B
Brant • young couple • au
1
Bad
Pros:

It was close to malls

Cons:

The place was falling apart. Smelt like my grandmas house. Had no stove in the kitchen for some reason? Clearly a failing business.

2024-09-27 • via Nuitee
V
Vera • family_with_children
10
Pros:

Good place for family vacation. Not far from the mall. Nice people they're friendly. I recommended. Im gonna go back again for my next vacation.

2024-09-22 • via Nuitee
E
Edwin • young couple • nl
3
Don’t trust the photo nor the stars
Pros:

Photo on the advert

Cons:

The real thing.

2024-09-21 • via Nuitee
K
Kelvin • solo traveller • au
8
Very good
2024-09-15 • via Nuitee