Grand Mercure Apartments Magnetic Island

Hotels
8.6 (641 reviews)
146 Sooning Street, Nelly Bay , Nelly Bay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable apartments
Stunning views
Cons:
Cleaning issues
Limited kitchen supplies
High prices
Breakfast options

Categories

Cleanliness
8.19
Several mentions of dirty kitchen utensils and a need for improved cleaning standards.
Service
10
Staff were wonderful, helpful, and accommodating, particularly with special requests.
Location
9.66
The location was frequently praised for proximity to the water and local attractions.
Room Quality
8.7
Overall good quality and spaciousness, with some mentions of missing kitchen items.
Amenities
8.65
Good amenities like pools and BBQ areas, but limited in cooking utensils.
Value for Money
7.68
Some guests felt the price was high for what was offered, particularly in relation to cleaning.
Food and Beverage
6.64
Limited mentions; one review noted dissatisfaction with breakfast options.
Overall Experience
9.29
Many guests had a wonderful time overall, appreciating the views and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:51

Property Description

Oceanfront Paradise with Luxurious Amenities

Breathtaking Views and Relaxing Pools: Grand Mercure Apartments Magnetic Island boast 4 outdoor pools overlooking the stunning Coral Sea, providing the perfect backdrop for a relaxing getaway.

Modern Self-Contained Apartments: With beach-style design and sleek stone kitchens, these fully self-contained apartments offer a comfortable and luxurious stay. Enjoy the convenience of laundry facilities and entertainment with cable TV and DVD players.

Ultimate Relaxation and Convenience: Indulge in the on-site spa, savor outdoor dining with barbecue facilities, and stay active at the fully equipped fitness centre. Explore the nearby scenic walking tracks or head to Nelly Bay harbor for dining and entertainment options.

Experience the epitome of luxury and relaxation at Grand Mercure Apartments Magnetic Island. Book your stay now for an unforgettable seaside retreat.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please let Grand Mercure Apartments Magnetic Island know your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. All clients under the age of 18 must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in.
RECEPTION HOURS : Grand Mercure Apartments Magnetic Island are open from 8am until 6pm, check in from 2pm until 6pm, after hour check in until 9pm is available, please contact the hotel prior to arrange, check in later than 9pm is not possible. Please note credit surcharge of 1.5% applies to Visa and MasterCard, 3% applies to American Express. A $200 credit card pre auth is required at check in as security against damage / unpaid accounts. We are a cashless business.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the business centre and charges are applicable.

Location

Guest Reviews

8.6
Based on 641 reviews
Cleanliness: 8.19
Service: 10
Location: 9.66
Room Quality: 8.7
Amenities: 8.65
Value for Money: 7.68
Food and Beverage: 6.64
Overall Experience: 9.29
L
Latisha • family_with_children • au
10
GREAT STAY, GREAT LOCATION, GREAT FACILITIES AND CANNOT WAIT TO STAY AGAIN SOON
Pros:

Loved the location and the apartment itself was absolutely beautiful, spacious and had everything you would need.

2026-06-12 • via Nuitee
B
Bianca • solo_traveller • au
7
Great stat, highly recommend but new carpets would be appreciated.
Pros:

The location and view were phenomenal.

Cons:

It was a little more dated than we expected.

2026-06-09 • via Nuitee
D
David • couple • au
7
Adequate, neat clean and tidy in a great location.
Pros:

Plenty of facilities, beautiful swimming pools & a great location close to restaurants and transport. An absolutely breathtaking view from our Ocean View Room.

Cons:

The property looks quite tired and dated. On our arrival, the lounge room television was faulty & had to be replaced the next day which was appreciated. Also, there was an issue with the washing machine which also needed attending to. The unit feels like you are a guest visiting in someone else’s place rather than staying in a high end accommodation.

2026-06-08 • via Nuitee
G
Geofrey • couple • au
9
was an amazing weekend overall and had a good sleep here
Pros:

The amount of pools to choose from was amazing! Everything was in walking distance and the views out to sea was more than a welcomed sight in the morning

Cons:

nothing to dislike here, great value for the money spent and was a pleasure to stay there

2026-06-06 • via Nuitee
T
Tracey • family_with_children • au
9
Fantastic, gorgeous apartment, lovely location, perfect place to get away and relax.
Pros:

The location was excellent, right next to the ferry/barge terminal, shops and take away food were within walking distance, and there was a gorgeous walk from Nelly Bay over the hill to the next beach. The apartment itself was exception! The facilities were high end, very well thought out and user friendly. Despite not being classified as beach front apartment we still had some water views from the balcony. The staff were very friendly and helpful. The facilities at the complex were also exceptional, with 2 x infinity pools with the most divine views from in the pool... simply gorgeous. While I didn't use any of the gyms they were easy to find and looked well fitted out. The apartment we had was simply beautiful! Will try to book the same apartment for my next stay.

Cons:

One of the owner occupiers were rude and argumentative over car spaces, caused by other tenants utilising parks that were not their own! No other issues, my stay was just lovely :)

2026-06-05 • via Nuitee
E
Emma • solo_traveller • au
7
2026-06-04 • via Nuitee
J
Jennifer • solo_traveller • au
6
2026-06-03 • via Nuitee
C
Cathie • extended_group • au
8
2026-06-02 • via Nuitee
D
Donald • solo_traveller • au
10
Pros:

The apartment had everything

2026-06-02 • via Nuitee
E
Emelie • family_with_children • au
9
Overall 9/10
Pros:

Location was perfect

Cons:

There was a cockroach in the kitchen

2026-06-02 • via Nuitee
J
John Warming • solo_traveller • au
1
Deceptive conduct
Pros:

Location

Cons:

Lift inoperative with no warning provided nor compensation offered. No alternative room offered. 3 flights of stairs with heavy luggage for elderly couple with leg issues was unfair. Numerous smaller issues with room. Coffee machine full of bugs and mould.

2026-06-01 • via Nuitee
K
Keira • family_with_children • au
9
Picturesque location, amazing ocean views, large family friendly unit.
Pros:

Superb location with outstanding views.

Cons:

Only negative was oven wasn't working with isolator switch not working (advised staff who were very helpful).

2026-06-01 • via Nuitee
A
Annemieke • solo_traveller • nl
9
Zeer goed
Pros:

Faciliteiten

2026-05-29 • via Nuitee
P
Punyapat • couple • au
4
disappointing
Cons:

Seem like management has changed.

We were happy with the previous service during our past stays last year, but unfortunately not this time. The bed we received was very hard and low, almost like just a topper placed on the frame, which caused both of us back pain during our 2-night stay.

The air vent was also positioned directly above my head, with cold air blowing straight onto me throughout the night, making it very uncomfortable to sleep.

Overall, this stay was disappointing compared to our previous experiences.

2026-05-27 • via Nuitee
C
Carlin • extended_group • au
6
Pros:

Location is nice

Cons:

Bit fortress like, not very private

2026-05-26 • via Nuitee
C
Cassandra • solo_traveller • au
8
2026-05-25 • via Nuitee
M
Micaela • extended_group • au
10
2026-05-25 • via Nuitee
M
Muirin • extended_group • au
8
Good time at entrance to magnetic island
Pros:

Nice apartment, good amenities, liked the pools and location

Cons:

Didn’t realize this was an Airbnb type situation, as such no hotel amenities, very limited reception options

2026-05-23 • via Nuitee
R
Rosemary • extended_group • au
9
Pros:

Close to the ferry which made it very easy to access. The views over the water were great

2026-05-21 • via Nuitee
S
sharon • extended_group • au
10
Pros:

The views are spectacular and the apartments are beautiful with everything you need its easy to access from the ferry terminal only short walk I have stayed here on numerous occasions and its never disappointed

2026-05-20 • via Nuitee