Sheraton Grand Hangzhou Wetland Park Resort

Hotels
•
Sheraton
9.6 (114 reviews)
1 Westbrook Resort, Zijinggang Road , Hangzhou , CN
+86 571 8500 2222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Great breakfast
Attentive staff
Well trained staff
Cons:
Only one charging outlet at the bedside
Staff at the desk and in the restaurants are not helpful
Food service is slow
Breakfast is crowded and poor
Restaurant closes early

Categories

Cleanliness
8.8
The carpet had not been vacuumed.
Service
9.8
Standard quality for this hotel tier; staff are well trained.
Location
9.8
Location was convenient and the area is nice.
Room Quality
10
Large and well-designed rooms.
Amenities
9.8
Good amenities including a garden area for jogging.
Value for Money
10
Very good breakfast supporting good value.
Food and Beverage
8.8
Food service is poor and crowded during breakfast.
Overall Experience
9.8
Overall a very pleasing experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:18

Property Description

Luxurious Accommodation with Panoramic Views
Sheraton Grand Hangzhou Wetland Park Resort offers elegantly designed rooms with spacious balconies overlooking Xixi Wetland. Enjoy modern amenities such as iPod docks and flat-screen TVs in a serene setting.

Relaxation and Wellness Facilities
Indulge in the indoor pool, fitness center, and rejuvenating spa treatments during your stay. The resort provides ample event space, ensuring a perfect blend of leisure and business.

Culinary Delights from Around the World
Savor a diverse culinary experience at Feast Restaurant, Yue Restaurant for Hangzhou and Cantonese cuisine, and Satine for French delicacies. Immerse yourself in a world of flavors without leaving the resort.

Experience luxury and comfort at Sheraton Grand Hangzhou Wetland Park Resort. Book now for an unforgettable stay!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Location

Guest Reviews

9.6
Based on 114 reviews
Cleanliness: 8.8
Service: 9.8
Location: 9.8
Room Quality: 10
Amenities: 9.8
Value for Money: 10
Food and Beverage: 8.8
Overall Experience: 9.8
B
Bajaj • couple • in
10
2026-09-12 • via Nuitee
A
Andrew • extended_group • hk
7
2026-09-07 • via Nuitee
E
Emma • couple • fr
5
Vraiment pas terrible pour un 5 étoiles
Cons:

L’hôtel en lui même est très beau et très agréable. Par contre il y a deux points qui sont pour moi catastrophique. La piscine… excusez moi mais la piscine avec un bonnet de bain obligatoire dans un hôtel 5 étoile c’est vraiment cheap… une piscine olympique presque… aussi j’ai eu le malheur d’oublier mon maillot de bain dans une douche et on ne l’a jamais retrouvé quel dommage…
Le deuxième point : Le personnel de l’hôtel : 1h pour recevoir un room service, 1h également pour avoir du sel et du poivre. On a eu le temps de finir nos plat avant de les recevoir. Nous avons eu le malheur de demander du fromage sur nos pâtes nous l’avons reçu après 30min d’attente… et le plus drôle c’était la portion de fromage rapé ! Minuscule portion. Même une souris de s’en contenterai pas.. bref j’avoue être un peu déçu. Je vais au sheraton très souvent je n’y retournerai pas

2026-09-02 • via Nuitee
T
Ting • solo_traveller • sg
8
2026-06-20 • via Nuitee
R
Roberta • couple • au
10
好極了
Pros:

非常好的態度

Cons:

沒有

2026-03-17 • via Nuitee
C
Caterina • solo_traveller • de
9
2026-03-13 • via Nuitee
C
C • family_with_children • au
10
Highly recommended
Pros:

Clean, comfortable, relaxing atmosphere and the friendly staff.

Cons:

Location a bit far from the main city but if want to relax. Its perfect cause quiet and relaxing

2026-01-20 • via Nuitee
J
Johan • extended_group • nl
10
2025-12-26 • via Nuitee
M
Mu-Chih • couple • tw
10
Pros:

周邊靜謐

Cons:

床頭只有一組充電插座，不方便雙人使用手機

2025-12-13 • via Nuitee
R
Robert • couple • us
10
Pros:

Large well designed room.
Cantonese restaurant is excellent.
Hotel staff are very well trained.

2025-11-23 • via Nuitee
D
Daren • family_with_children • hk
3
Wont go back
Pros:

Location was convenient for my purposes and the area is quite nice.

Cons:

The staff at the desk and in the restaurants are not helpful. Food service is poor. Ordering food took a very long time and the breakfast offering was incredibly crowded and poor.

2025-11-23 • via Nuitee
J
Julie • couple • cn
10
Perfect for a short break! Will return :)
Pros:

Spacious rooms, great breakfast and attentive staff.

2025-11-01 • via Nuitee
T
TZ YU • family_with_children • tw
10
2025-08-27 • via Nuitee
A
Anna • family_with_children • ru
10
Просторно и красиво.
Pros:

Все хорошо и красиво. Парк окружает отель,много зелени.

Cons:

Ресторан закрывается рано.

2025-07-23 • via Nuitee
V
Verified traveler
8
Bel hotel
Pros:

Tres bel hôtel mais la moquette n'avait pas ete aspiré... attention il faut un bonnet de bain pour la piscine.
Très bon petit-déjeuner

2025-07-16 • via Nuitee
A
Abdulla • family_with_children • ae
9
Pros:

كل شي جيد من موظفين وهدوء ووجود حديقة مقابل الفندق تنفع لممارسة رياضة الجري

Cons:

بعده عن مركز المدينة
بعض الغرف بعيده عن الاستقبال تحتاج مشي في الممرات بين الغرف مسافة للوصول الى مدخل الفندق

2025-07-13 • via Nuitee
M
Mohamed • couple • ae
8
2025-07-01 • via Nuitee
Q
Q166SEcarloso • Business • ph
10
Traditional and relaxing
Pros:

Favorite hotel in Hangzhou, with amazing access to Xixi wetlands and great traditional chinese style, perfect to relax and step back in time

2025-06-24 • via Tripadvisor
M
Marc Rainer
10
Pros:

Splendid Hotel, super nice staff

2025-06-15 • via Nuitee
X
Xiao • young couple • sg
10
Exceptional
Pros:

very good location, extremely clean, friendly staff

Cons:

Nothing , all good

2025-05-16 • via Nuitee