Comfort Suites Harvey - New Orleans West

Hotels
•
Comfort Suites
7.2 (433 reviews)
1611 Elton Court Road , Harvey , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean staff
Convenient location
Cons:
Inadequate cleanliness
Poor room quality

Categories

Cleanliness
5.2
Multiple reviews described dirty rooms, mold on sheets, and other cleanliness issues.
Service
8.7
Some reviews mention helpful staff, though issues with service availability were noted.
Location
9.2
Location was mentioned positively in reviews.
Room Quality
6.2
Frequent complaints about broken items and poor room conditions.
Amenities
6.2
Limited amenities reported; missing items like microwaves and broken TVs.
Value for Money
7.2
Some reviews suggest that the price should be lower given the issues with the stay.
Food and Beverage
6.2
Breakfast options were criticized for lack of variety and quality.
Overall Experience
8.7
Mixed feedback leading to dissatisfaction, though some positive experiences were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:28

Property Description

Convenient Location
Comfort Suites Harvey - New Orleans West offers easy access to popular attractions like The French Quarter and Audubon Zoo. With nearby casinos and golf courses, there's something for everyone.

Comfort and Amenities
Guests can enjoy spacious rooms equipped with modern amenities such as flat-screen TVs, microwaves, and pillow-top mattresses. Stay connected with free Wi-Fi and keep devices charged with AC and USB outlets.

Business and Leisure
Business travelers will appreciate the business center and access to copy/fax services. For leisure, free breakfast and guest laundry are available. Don't miss out on a relaxing stay at our non-smoking hotel. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 433 reviews
Cleanliness: 5.2
Service: 8.7
Location: 9.2
Room Quality: 6.2
Amenities: 6.2
Value for Money: 7.2
Food and Beverage: 6.2
Overall Experience: 8.7
G
George • family_with_children • us
4
Pros:

Location

Cons:

Lights did not work. Sofa bed dingy. Tv kept turning on and off automatically.

2026-05-30 • via Nuitee
J
Joseph • couple • us
2
Bed was hard tv didn’t work. The insert for the key for the room door didn’t work
Pros:

Area

Cons:

Key card didn’t work, bed was hard

2026-05-26 • via Nuitee
E
Endya • couple • us
5
Pros:

Staff was amazing

Cons:

My door didn’t lock/unlock properly

2026-05-21 • via Nuitee
L
Labreyah • couple • us
10
2026-05-12 • via Nuitee
T
Tyren • couple • us
7
2026-05-10 • via Nuitee
M
Michelle • solo_traveller • us
1
The bed was full of mold I didn’t notice until Sunday morning
Pros:

The convenience

Cons:

The bed was moldy

2026-05-05 • via Nuitee
T
Tumani • extended_group • us
1
Will never book there again.
Pros:

Nothing

Cons:

Shortage on towels, smell, and the staff was rude.

2026-05-04 • via Nuitee
S
Shania • couple • us
2
2026-05-01 • via Nuitee
V
Victoria • solo_traveller • us
7
Pros:

Comfortable pillows

Cons:

The smell and the filthy couch.

2026-04-27 • via Nuitee
C
Crystal • family_with_children • us
1
They didn’t have enough towels, really nasty attitudes.
Pros:

Nothing

Cons:

The staff terrible attitudes.

2026-04-27 • via Nuitee
N
Niasha • couple • us
6
Pros:

It was hot in the room

2026-04-26 • via Nuitee
W
Wilma • family_with_children • us
1
It was the worst; no towels; keys never worked. Attendant had to always come and open the door. Elev
Pros:

Food always ran out.

Cons:

Having enough food to last through breakfast hours

2026-04-23 • via Nuitee
E
Eric • couple • us
4
I wasn’t really happy at
Pros:

The location was good

Cons:

The staff wasn’t helpful at all. The tv didnt work and the staff didnt do anything to situate nothing

2026-04-18 • via Nuitee
O
Oron • couple • us
9
really nice customer service and quiet ambiance
Pros:

Convenient and Comfortable

Cons:

none

2026-04-17 • via Nuitee
S
Shawn • couple • us
1
2026-03-24 • via Nuitee
H
Hernandez • family_with_children • us
1
2026-03-22 • via Nuitee
J
Jessica • family_with_children • us
1
2026-03-19 • via Nuitee
R
Rose • family_with_children • us
4
Pros:

The receptionist was very pleasant

Cons:

I payef break fast include for 2 days only oatmeal I founded not even coffee. And then I didn't put sign behind my door because I wanted my room to get changed nobody showed up.

2026-03-18 • via Nuitee
C
Crystal • family_with_children • us
2
Don't
Pros:

Leaving

Cons:

Beds very uncomfortable. The condition of the room was horrible. Carpet was horrible, missing ceiling tiles. Carpet against the wall was folded upwards and not cut to fit the room. Curtains were shabby and had holes all in them. Room was very musty.

2026-03-16 • via Nuitee
T
Tony Thibodeaux • family_with_children • us
1
Unforgettable in the worse way possible!
Pros:

Absolutely nothing. Worse hotel experience I have ever had.

Cons:

To start, the cleanliness of the place was deplorable. The carpet was dirty as noted in the pictures. They switched our room 3 separate times. Room 1 had no hot water, room 2 had no working lighting and no amities like an iron and ironing board, and room 3 was never cleaned from the previous guest. Our 3rd room was missing a smoke detector as noted in the photos. The shower curtain was too short and water would flood the bathroom every time we showered. PLUS… somebody was smoking marijuana on our floor and the smell lingered the entire stay. The free breakfast had its issues with coffee machine and the waffle iron being broken the entire weekend. The WiFi was out for the entire stay as well. Now here’s the kicker… THE HOTEL WAS UNSTAFFED FOR AT LEAST TWO HOURS BETWEEN 6AM- 8AM on Sunday morning of our stay. Apparently, the night staff decided to leave early. When I asked for the contact information for the property manager, the refused to give me that information. I have contacted Comfort Suites customer service to file a formal complaint and request a refund, but I have yet to hear anything back.

2026-03-08 • via Nuitee