Hotel Alameda, Highline

The first room that we checked into, was 80°, as it was 80° outside. The AC was broken, and when we asked, there were no other rooms available, which I completely understand. However, there was no other resolution other than bringing in a small fan which we were appreciative of. However, when we asked for a refund, they denied it, and then we tried to compromise hoping for complementary breakfast or dinner or room, service, etc. etc., they said absolutely not. So that was super discouraging that they weren’t even willing to give some type of credit. We were there for a race that weekend so sleeping in an 80° room was absolutely miserable. There was also very little staff on site, service was extremely slow.

My room (51) could be repainted. Particularly the area along the baseboards and the urethane finish on the platform bed. There is some evidence of water damage in the bathroom that could be fixed. Also it did not seem to heat up with the HVAC unit, so I was cold.

The rooms were super tiny...mine didn't even have a closet and the only place to sit was on the bed. I could barely walk around the bed. And the beds are super low to the ground, so really hard on my knees and hip. And the windows were very dirty on the outside. The room was clean, but just so small.

Its not secure given night clubs on the roof and in the basement. And everyone uses the same elevators with no key card security.

I’ve stayed in a few hotels for work over the past few months and this has to the worst one so far. I was first on a lower floor and any minor sound outside the room or outdoors could be heard, so there was clearly no insulation. I moved rooms because the lights didn’t work tho and the second room was slightly better but once again, the lack of insulation was so difficult to sleep through.

Extremely loud noises inside and outside hôtel on Saturday evening. Outside the hôtel is extremely dirty.

Beds are on the floor on a small platform, not as easy to get in and out of

At check-out I was charged a $35 per day “facilities fee,” which felt like I paid twice and even completely unjustified since the hotel basically had no services. The rooftop was closed, even though it was shown as open in the photos.
Throughout the entire night we heard a lot of noise, including a woman screaming, and overall we felt unsafe during our stay. The surrounding area was also very bad and did not feel secure.
I received an upgrade through Booking, but the room was still very disappointing: it had a huge window facing another building, so people could see inside perfectly, with zero privacy.
Additionally, the staff at the reception were Latino and spoke very little English, which made communication difficult.