Best Western Thurrock Hotel

Hotels
Best Western
7.5 (1512 reviews)
Ship Lane , Grays Thurrock , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Poor food quality
Understaffed service

Categories

Cleanliness
7.21
The hotel rooms were clean, but there were complaints about the bathroom being old and having a funny smell.
Service
7.68
Staff were friendly, but service was lacking due to understaffing during busy times.
Location
8.22
Conveniently located near major routes, which many guests appreciated.
Room Quality
6.67
Rooms were neat but some issues reported such as malfunctioning sockets and uncomfortable beds.
Amenities
7.7
Amenities were generally acceptable, but the restaurant had limited offerings.
Value for Money
8.16
Guests felt the prices were reasonable given the location and amenities.
Food and Beverage
6.71
Quality of food was reported as poor in some instances and the availability was limited.
Overall Experience
7.68
Overall stay was satisfactory despite some issues; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Convenient Location
Located just minutes from the M25 and popular shopping centers, our hotel offers easy access to key attractions in the area.

Modern Amenities
Enjoy free Wi-Fi, a work area, and complimentary tea/coffee making facilities in every room, ensuring a comfortable stay for all guests.

Dining Options
Indulge in delicious à la carte meals at Scholars Restaurant or unwind with a drink from a selection of premium beverages at Scholars Bar.

Experience convenience and comfort at our hotel - book now for a memorable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that use of parking will incur an additional charge of £5.00, per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 1512 reviews
Cleanliness: 7.21
Service: 7.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 7.68
K
Kate solo_traveller gb
9
great hotel conveniently situated
Pros:

comfy bed

Cons:

nothing

2026-07-03 via Nuitee
A
Adnan couple gb
2
I would think twice before booking this hotel again.
Pros:

The hotel’s location is excellent, close to key attractions, business districts, and convenient transport. Whether you’re in town for work or leisure, staying here lets you make the most of your time without long commutes or complicated travel.
The breakfast selection is smaller than some larger buffets but still adequate and satisfying for a comfortable start to the day, with reasonably varied options of acceptable quality.

Cons:

I requested an extra fan due to the extremely hot weather conditions, but I was informed that none was available. As a result, the room remained uncomfortably warm throughout my stay. The carpeted rooms and corridors trapped the heat and odours, making the entire atmosphere feel stuffy, heavy, and increasingly unpleasant as the day went on. Instead of offering a cool, restful environment, the space felt closed-in and stale, which is far from the standard one would reasonably expect.

2026-07-02 via Nuitee
A
Alan solo_traveller gb
9
Good location, comfortable rooms, and a value for money buffet breakfast
Pros:

I have stayed here a few times and i always enjoy my stays. The rooms are comfortable with TV, tea/coffee making facilities and a good sized bathroom. The buffet breakfast is value for money, especially if you pay the night before it's £11.00.

Cons:

N/A

2026-07-01 via Nuitee
K
KazJan solo_traveller gb
10
Great Hotel
Pros:

Due to a late cancellation we were without accomodation ( nothing to do with Best Western) Best Western went the extra mile to give us a short notice booking and then upgraded us to a suite at no extra cost.

2026-06-30 via Nuitee
T
Tatjana solo_traveller de
8
2026-06-29 via Nuitee
G
Gheorghe couple ro
8
2026-06-29 via Nuitee
D
Dean couple gb
4
Not great! Will never visit again!
Pros:

Nice room

Cons:

Food, pretty much microwave food, two cans of fosters sausage and mash and a chicken tikka with rice £40! No offer of a glass for the fosters! Originally ordered cottage pie, waited 25 mins for them to come back over and tell us they were out, so my wife chose sausage and mash instead and brought over a card reader to charge us £1.40 extra for the privilege, normally in this situation a proprietor would offer the next meal at the same price. The room, spacious, boiling hot, as the windows were closed with the curtains open, so no attempt to cool it down even though I booked the room in the morning and didn’t arrive until early evening around 7pm, the bathroom very clean but the shower only had two settings and that was hot or really hot, the cold mixer part didn’t seem to operate at all! And then the bath would fill up with your shower water and take a few hours to drain, and when drained a load of gunk came out! The tv is situated to the left of the room so when in bed to watch something you kind of have to sit on the wonk to see it, and it was an old tv, not smart, picture quality crap. The hotel seriously needs updating throughout! Walls outside have fallen down as you enter the drive, there’s a big bit of wasteland with security robot scanner things in place, just not an inviting place to rbe!

2026-06-28 via Nuitee
S
Sarah solo_traveller gb
10
2026-06-27 via Nuitee
A
Amanda solo_traveller gb
1
Pros:

Location

Cons:

Moths and flies ended up with bites by the end of the stay

2026-06-27 via Nuitee
K
Kelly solo_traveller gb
3
Thurrock hotel - no worth a visit
Pros:

Staff were helpful and friendly

Cons:

No Air Con in bedroom the whole place needed a good clean, curtains are filthy. We hired a conference room, the table was dirty. Teas and coffees not delivered on second day.
The hotel needs a revamp and paint and clean.

2026-06-27 via Nuitee
M
Mark solo_traveller nz
7
2026-06-25 via Nuitee
N
Nathan solo_traveller gb
1
2026-06-25 via Nuitee
N
Nicholas solo_traveller gb
10
Brilliant
Pros:

Everything was good

2026-06-23 via Nuitee
C
Craig couple gb
8
2026-06-22 via Nuitee
J
Jethro family_with_children de
7
2026-06-17 via Nuitee
D
Danielle solo_traveller be
5
2026-06-14 via Nuitee
L
Luca solo_traveller it
6
2026-06-08 via Nuitee
L
LUCY solo_traveller gb
4
2026-06-07 via Nuitee
L
Luke family_with_children gb
5
Okay, but won't be returning.
Pros:

Staff were friendly but there seems be little staff around.

Cons:

The hotel lobby etc looks nice but the hallways to the rooms are dated and rundown with a bad attempt to cover marks on the wall by using the wrong color paint to just patch things up. The bed was so old and the mattress was horrible it was dipped, you could feel every spring and the rooms were hot with no AC.

2026-06-06 via Nuitee
C
Choudary couple gb
1
Sleepless and uncomfortable
Cons:

Bug infestation. Could not get a full nights sleep and woke up with bites all over my body.

2026-06-03 via Nuitee