Best Western Thurrock Hotel

Hotels
Best Western
7.5 (1534 reviews)
Ship Lane , Grays Thurrock , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Poor food quality
Understaffed service

Categories

Cleanliness
7.21
The hotel rooms were clean, but there were complaints about the bathroom being old and having a funny smell.
Service
7.68
Staff were friendly, but service was lacking due to understaffing during busy times.
Location
8.22
Conveniently located near major routes, which many guests appreciated.
Room Quality
6.67
Rooms were neat but some issues reported such as malfunctioning sockets and uncomfortable beds.
Amenities
7.7
Amenities were generally acceptable, but the restaurant had limited offerings.
Value for Money
8.16
Guests felt the prices were reasonable given the location and amenities.
Food and Beverage
6.71
Quality of food was reported as poor in some instances and the availability was limited.
Overall Experience
7.68
Overall stay was satisfactory despite some issues; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Convenient Location
Located just minutes from the M25 and popular shopping centers, our hotel offers easy access to key attractions in the area.

Modern Amenities
Enjoy free Wi-Fi, a work area, and complimentary tea/coffee making facilities in every room, ensuring a comfortable stay for all guests.

Dining Options
Indulge in delicious à la carte meals at Scholars Restaurant or unwind with a drink from a selection of premium beverages at Scholars Bar.

Experience convenience and comfort at our hotel - book now for a memorable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that use of parking will incur an additional charge of £5.00, per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

7.5
Based on 1534 reviews
Cleanliness: 7.21
Service: 7.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 7.68
K
Karl solo_traveller gb
3
A venue with lots of potential but utterly disappointed and will not be returning
Pros:

Spacious and relatively clean

Cons:

Staff imposed upon me I was "lucky" I was not going to be charged for parking as the barrier was broken , because they have problems with vehicles being broken into and stolen. Not what I want to hear when I leaving my car on site whilst I attend a wedding. The barrier was broken because it had been rammed, so for that reason we won't charge you to park here. Shocking customer service. Also breakfast was a joke. I was there for 30 minutes and didn't see a single member of staff. There was no cold beverages available the orange juice was empty and no water anywhere. I needed to take medication before I ate. The cooked breakfast was over cooked and had no flavour also

2026-08-19 via Nuitee
M
Marcin solo_traveller gb
10
2026-08-19 via Nuitee
J
Joshua solo_traveller gb
5
2026-08-15 via Nuitee
E
Emma Cootbertson solo_traveller gb
10
2026-08-14 via Nuitee
V
Vincent family_with_children ch
7
2026-08-13 via Nuitee
P
Peter couple gb
10
2026-08-03 via Nuitee
C
christopher couple gb
10
Pros:

Clean and tidy. Easy parking

2026-08-02 via Nuitee
S
Shepcar solo_traveller gb
8
2026-08-02 via Nuitee
J
Jörg solo_traveller de
10
Tolles Hotel als Ausgangspunkt für eine Londonreise
Pros:

Das Hotel liegt sehr gut, wenn man aus Dover kommt oder weiter zur Fähre will. Das Hotel eignet sich auch zum Ausgangspunkt für Sightseeing in London.
Die Parkplätze und Wifi sind kostenfrei und sind gut. Die sauberen Zimmer sind gemütlich eingerichtet und sehr sauber.
Das Personal ist super freundlich und gut erreichbar. Änderungen bei An- und Abreise klappen telefonisch hervorragend.
Das Familienzimmer ist auch zu empfehlen, es ist genug Platz vorhanden.
Zu Schluss das englische Frühstücksbufett, da muss ich nichts zu sagen.
Tolles Hotel, vielen Dank.

Cons:

Wir waren positiv überrascht über ein Hotel, dass so nah an den Autobahnen liegt.

2026-07-20 via Nuitee
S
Sean couple gb
2
2026-07-19 via Nuitee
S
simon solo_traveller gb
10
Pros:

Easy access

2026-07-18 via Nuitee
T
Trevor solo_traveller gb
3
Not what I was expecting
Cons:

Very hot room, small fan. Outdated. Bar had no draft beer as had ran out for both days of my stay

2026-07-15 via Nuitee
J
Jebe couple gb
7
2026-07-12 via Nuitee
C
CHRISTIAN couple fr
4
Nul
Pros:

Modernité

Cons:

Pas de climatisation
Chambre en étage sans ascenseur
Pas d’objet de toilette
Tv ne marchait pas

2026-07-11 via Nuitee
C
Carmen couple gb
1
Ridiculous for such a nice place , NO AIRCON !
Pros:

Big , spacious and nice location.

Cons:

For the amount of money that I paid , getting there without checking reviews and just to support a very hot night with NO AIRCON , only a tiny ventilator that did nothing honestly also a very small window that you cannot open . Ridiculous!

2026-07-10 via Nuitee
R
ROMAN solo_traveller gb
5
suitable for one-night stay
Pros:

Excellent and professional staff. Room was perfectly clean, with kettle, tea, coffee and sugar available.

Cons:

The furniture is very old and worn out, the mattress of the bed was of the old spring type. There is an unmaintained wooden floor everywhere, so you can hear creaking and grinding from the rooms above and next to it. The hotel is suitable for one or two nights, but for a longer stay I would choose another facility. The price corresponds to the quality of the hotel and its location.

2026-07-05 via Nuitee
C
Carlton solo_traveller gb
3
2026-07-05 via Nuitee
K
Kate solo_traveller gb
9
great hotel conveniently situated
Pros:

comfy bed

Cons:

nothing

2026-07-03 via Nuitee
A
Adnan couple gb
2
I would think twice before booking this hotel again.
Pros:

The hotel’s location is excellent, close to key attractions, business districts, and convenient transport. Whether you’re in town for work or leisure, staying here lets you make the most of your time without long commutes or complicated travel.
The breakfast selection is smaller than some larger buffets but still adequate and satisfying for a comfortable start to the day, with reasonably varied options of acceptable quality.

Cons:

I requested an extra fan due to the extremely hot weather conditions, but I was informed that none was available. As a result, the room remained uncomfortably warm throughout my stay. The carpeted rooms and corridors trapped the heat and odours, making the entire atmosphere feel stuffy, heavy, and increasingly unpleasant as the day went on. Instead of offering a cool, restful environment, the space felt closed-in and stale, which is far from the standard one would reasonably expect.

2026-07-02 via Nuitee
A
Alan solo_traveller gb
9
Good location, comfortable rooms, and a value for money buffet breakfast
Pros:

I have stayed here a few times and i always enjoy my stays. The rooms are comfortable with TV, tea/coffee making facilities and a good sized bathroom. The buffet breakfast is value for money, especially if you pay the night before it's £11.00.

Cons:

N/A

2026-07-01 via Nuitee