Best Western Thurrock Hotel

Hotels
•
Best Western
7.5 (1503 reviews)
Ship Lane , Grays Thurrock , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Poor food quality
Understaffed service

Categories

Cleanliness
7.21
The hotel rooms were clean, but there were complaints about the bathroom being old and having a funny smell.
Service
7.68
Staff were friendly, but service was lacking due to understaffing during busy times.
Location
8.22
Conveniently located near major routes, which many guests appreciated.
Room Quality
6.67
Rooms were neat but some issues reported such as malfunctioning sockets and uncomfortable beds.
Amenities
7.7
Amenities were generally acceptable, but the restaurant had limited offerings.
Value for Money
8.16
Guests felt the prices were reasonable given the location and amenities.
Food and Beverage
6.71
Quality of food was reported as poor in some instances and the availability was limited.
Overall Experience
7.68
Overall stay was satisfactory despite some issues; many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Convenient Location
Located just minutes from the M25 and popular shopping centers, our hotel offers easy access to key attractions in the area.

Modern Amenities
Enjoy free Wi-Fi, a work area, and complimentary tea/coffee making facilities in every room, ensuring a comfortable stay for all guests.

Dining Options
Indulge in delicious à la carte meals at Scholars Restaurant or unwind with a drink from a selection of premium beverages at Scholars Bar.

Experience convenience and comfort at our hotel - book now for a memorable stay!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

Please note that use of parking will incur an additional charge of £5.00, per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 1503 reviews
Cleanliness: 7.21
Service: 7.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 6.71
Overall Experience: 7.68
L
Luca • solo_traveller • it
6
2026-06-08 • via Nuitee
L
LUCY • solo_traveller • gb
4
2026-06-07 • via Nuitee
L
Luke • family_with_children • gb
5
Okay, but won't be returning.
Pros:

Staff were friendly but there seems be little staff around.

Cons:

The hotel lobby etc looks nice but the hallways to the rooms are dated and rundown with a bad attempt to cover marks on the wall by using the wrong color paint to just patch things up. The bed was so old and the mattress was horrible it was dipped, you could feel every spring and the rooms were hot with no AC.

2026-06-06 • via Nuitee
C
Choudary • couple • gb
1
Sleepless and uncomfortable
Cons:

Bug infestation. Could not get a full nights sleep and woke up with bites all over my body.

2026-06-03 • via Nuitee
E
Emil • solo_traveller • gb
10
I work in this area lorry driver and normal I sleep in the Cab and when I make 45 h break. Or 24 h break I stay in the h
Pros:

Very nice inside and clean

Cons:

Big Car park very

2026-06-03 • via Nuitee
L
Larry • family_with_children • gb
7
2026-06-02 • via Nuitee
D
Diane • couple • gb
3
2026-05-31 • via Nuitee
R
Richard • family_with_children • gb
6
2026-05-31 • via Nuitee
P
paul • solo_traveller • gb
7
Pros:

The price
The location
Food and drink

2026-05-30 • via Nuitee
J
Juliet • solo_traveller • gb
10
Clean room and environment
Pros:

Clean and good staff

Cons:

Nothing

2026-05-29 • via Nuitee
A
anwar • solo_traveller • gb
1
Bad Hotel ever
Pros:

Nothing

Cons:

Polite Staff, Lift , Air Conditioning, cleaning, fresh smell

2026-05-29 • via Nuitee
L
Linnyk • couple • gb
9
2026-05-28 • via Nuitee
O
Olga • family_with_children • es
6
Improvement needed with aircon
Pros:

Quiet place

Cons:

No cleaning in the morning and room was extremely hot , no aircon , fan was in the room which didn't help , impossible to to get good night sleep

2026-05-25 • via Nuitee
E
Emmanuel • couple • gb
9
2026-05-25 • via Nuitee
M
Mike • solo_traveller • gb
3
Bed bugs, no sleep,
Pros:

Location

Cons:

Bed bugs, horribly hot room, uncomfortable bed

2026-05-24 • via Nuitee
D
Daniel • couple • gb
1
Did not stay … simply investing in a fan could have saved the situation.
Cons:

Awful. Extremely hot and could have passed out if I decided to stay the night.

2026-05-24 • via Nuitee
S
Sam • solo_traveller • gb
10
2026-05-22 • via Nuitee
A
anthony • solo_traveller • gb
5
Pros:

Convenience

Cons:

Had multiple bug bites all over my body on my second night

2026-05-21 • via Nuitee
M
Motunrayo • solo_traveller • gb
8
Pros:

Good and clean environment

Cons:

X

2026-05-21 • via Nuitee
I
Iustin Lupsa • solo_traveller • gb
9
2026-05-19 • via Nuitee