aha Gateway Hotel Umhlanga

Hotels
8.6 (6673 reviews)
Corner Centenary Boulevard & Twilight Drive , Durban , za

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Exceptional food
Cons:
Cleanliness issues in bathrooms
Noisy location

Categories

Cleanliness
7.6
Multiple reviews mentioned cleanliness issues, particularly with bathrooms and certain areas not being up to standard.
Service
9.1
Overall, guests appreciated the friendly and helpful staff, making service a strong point.
Location
8.6
The location is generally appreciated but has been described as noisy by some guests.
Room Quality
8.6
Rooms were frequently described as clean, comfortable, and well-equipped, contributing positively to the stay.
Amenities
8.6
Amenities are generally favorable with no major complaints, but some minor issues were noted.
Value for Money
8.6
Overall value is viewed positively, with guests feeling satisfied generally with their experience.
Food and Beverage
9.1
Food was frequently mentioned as exceptional and a highlight of the stay.
Overall Experience
8.6
The overall experience is perceived positively, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:47

Property Description

Rooftop Pool and Eco-Friendly Vibe
Enjoy a refreshing dip in the rooftop pool surrounded by the hotel's green 'screen'. Embrace the eco-friendly atmosphere of aha Gateway Hotel - Umhlanga, seamlessly connected to the Gateway Theatre of Shopping.

Comfortable Rooms and Dining Experience
Relax in air-conditioned rooms with modern amenities including a bathroom, shower, and cable TV. Indulge in continental cuisine at The Fig Tree Cafe or opt for room service until 22:00. Don't miss the full English breakfast and remember to inform about any dietary needs in advance.

Conference Facilities and Connectivity
Host successful events in the hotel's 5 conference venues equipped with everything you need. Stay connected with free WiFi and ensure the safety of your belongings in the laptop safe zone.

Book your stay at aha Gateway Hotel - Umhlanga for a memorable experience!

Important information:

Please note aha Gateway Hotel - Umhlanga is located close to a music venue and increased noise levels may be experienced during your stay.

Please note that this is a non-kosher property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 30 per day.

Location

Guest Reviews

8.6
Based on 6673 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 8.6
C
Christa • couple • za
10
Pros:

The staff

2026-07-04 • via Nuitee
C
C • solo_traveller • za
8
It was okay.
Pros:

The staff were helpful and friendly. The room was clean and spacious.

Cons:

The breakfast was basic and not what I would have expected. The rooftop was closed for maintenance so I did not get to see the famed view.

2026-07-04 • via Nuitee
L
Lerato • couple • za
8
I had a great experience at the hotel. I’ll be booking again
Pros:

Close to amenities and convenient

Cons:

Friendly staff and efficient check in process

2026-07-04 • via Nuitee
N
Ntombifuthi • family_with_children • za
9
2026-07-04 • via Nuitee
N
Ngcobo • couple • za
7
2026-07-03 • via Nuitee
B
Bhengu • couple • za
10
Cons:

When we went to eat breakfast and when we came back our room was locked with our belongings inside ,we felt very rushed to leave

2026-07-03 • via Nuitee
N
Nomthandazo • solo_traveller • za
8
2026-07-02 • via Nuitee
K
Khethiwe • extended_group • za
10
2026-07-01 • via Nuitee
G
Gawie • solo_traveller • za
9
Great
Pros:

Everything was great

Cons:

My room was on the street front. Extremely noisy. The only negative about my stay.

2026-07-01 • via Nuitee
B
Boledi • family_with_children • za
8
Beautiful
Pros:

Staff attitudes

Cons:

Location was not as expected,

2026-06-30 • via Nuitee
L
Lindy • extended_group • za
10
Pros:

Bed was comfortable, rooms were clean and the breakfast was 👌. The service, very friendly staff. I wish to book again during festive.

Cons:

I enjoyed the breakfast. Everything is what's being advertised. The hotel is next to the mall. No need to walk long distances.

2026-06-30 • via Nuitee
A
Aphelele • solo_traveller • za
8
2026-06-30 • via Nuitee
S
Sigamoney0 • solo_traveller • za
10
Pros:

The room was extremely clean.

Cons:

the only thing I didnt like was the button for the toilet it was very loose,had to hold it in place then press the button.

2026-06-30 • via Nuitee
S
Sthelile • family_with_children • za
10
Pros:

Everything is perfect

2026-06-29 • via Nuitee
M
Matthew • couple • za
7
2026-06-29 • via Nuitee
N
Nontethelelo • solo_traveller • za
8
2026-06-29 • via Nuitee
N
Ntombikayise • solo_traveller • za
10
Pros:

The rooms were sparkling clean, linen 100 out of 100

Cons:

Nothing everything was perfect

2026-06-29 • via Nuitee
설 • couple • za
10
Overall, everything was good.
Pros:

Every thing.

Cons:

The room facing the street is noisy.

2026-06-29 • via Nuitee
M
Mtshali • couple • za
8
Cons:

Air conditioner wasn’t working

2026-06-29 • via Nuitee
R
Rebecca • solo_traveller • za
10
2026-06-29 • via Nuitee