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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Car hire
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Dry cleaning
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Skiing
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Breakfast in the room
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Games room
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Barber/beauty shop
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Table tennis
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Ski storage
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Babysitting/child services
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Billiards
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Darts
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Wheelchair accessible
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Kid meals
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Kid-friendly buffet
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Lower bathroom sink
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Emergency cord in bathroom
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Self-Catering Rooms with Stunning Views
DoubleTree by Hilton Queenstown offers luxurious self-catering rooms with flat-screen cable TV and a DVD player, all overlooking the majestic mountains and Lake Wakatipu.
Convenient Location with Exciting Leisure Options
Located in Kawarau Village, just 20 minutes’ drive from Queenstown, guests can enjoy biking around the region, jogging along the lake path, and accessing concierge and travel services for a hassle-free stay.
Delicious Dining Options and Entertainment
Indulge in New Zealand cuisine at the stylish Wakatipu Grill restaurant, or unwind at Stacks Pub offering local favorites with a deck overlooking Lake Wakatipu. Don't miss the free hotel cinema with a selection of DVDs for a cozy night in.
Book your stay now at DoubleTree by Hilton Queenstown for a memorable experience!
Please note that there is a 2% charge when you pay with a credit card.
Please note the following policies for children's dining offers:
For breakfast, children under 6 years dine free.
For breakfast, children between the ages of 6 and 12 dine for half price at the buffet.
Paid parking is available, subject to availability.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs NZD 16 per day.
Location
Guest Reviews
Location and view
I was disappointed with my stay at DoubleTree by Hilton Queenstown as it didn’t meet the standard I expected from the Hilton brand.
When we first entered our room, there was a noticeable unpleasant smell. We assumed it might have been because the previous guest had checked out late, and since we were only using the room to sleep, we decided not to make an issue of it.
Unfortunately, later that night we were repeatedly disturbed by loud door banging from the room next door, making it very difficult to sleep. We requested a room change, and I do appreciate that the hotel accommodated our request smoothly. However, I felt the receptionist wasn’t particularly willing to help at first. I was initially offered a twin room, which I agreed to, but then I was told a king room was actually available. That interaction left me feeling a little frustrated.
The second room was much better—it was clean and had no unpleasant smell. However, the pillows had a strong damp, musty smell, almost as if they hadn’t dried properly. I really think the hotel should inspect and replace the pillows, as it affected the comfort of the stay.
Overall, I expected a much better experience from a Hilton property. While I appreciate that the staff resolved the room change promptly, the room odour, noise issues, and the condition of the pillows left me disappointed.
Great accommodation
Location needs a car or taking the water taxi each hour into Queenstown
Absolutely loved the location. Close to the airport as well as the city centre. My favourite thing was the view as I could see the mountains. Room was nice and spacious.
I do wish the tvs had access to Netflix but was happy there was a chromecast option.
The views are very nice, we were in room 329, so the windows have a direct view to the mountains. Modern room, we had a couch and kitchenette too. The wifi works fine, you can share the screen of your device to the TV for Netflix.
Overall things are good, just some things to keep in mind before booking:
The location is rather secluded. Luckily the water taxi goes directly to the town centre, but yeah, no shops nothing nearby. The car drive to the centre can also take a long time.
As of the room, the showerhead had a low pressure. TV could be smart, the screen sharing was rather inconvenient. There is an under the sink light in the bathroom that is motion detect, that you cant turn off. The bathroom door is glass sliding door, which gives virtually no privacy. No outlets near the bed.
Also, there is 300 NZD security deposit while checking in, keep that in mind.
bed was comfortable, kitchenette was good
room service did not change or update all amenities, the water tank that provided filtered water was not clean
Comfortable big beds and little kitchenette
Comfortable beds, good location
Room quite small
Buffet breakfast was excellent, views everywhere
The whole experience was very satisfactory. Radinka at reception was delightful and extremely helpful. She was a lovely host. The rooms were top notch clean. The amenities (including the Stacks and the pool and spa at Hilton were awesome). Parking was easy.
The room, location..and facilities on site were perfect.
The breakfast was horrible. Very little options and no halal options. I've never experienced this with any hilton hotel before. Was quite dissapointed after having spent so much in the room with breakfast included.
They didn’t mind our requests and were really friendly
Just the location it is a tiny bit far from the town but the water taxi helped a lot
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