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Facilities
Property facilities
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WiFi available
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Parking
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Non-smoking rooms
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Fitness center
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24-hour front desk
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Restaurant
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Business center
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Meeting/banquet facilities
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Children's playground
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Massage services
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Spa/wellness center
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Bowling
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Karaoke
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Casino
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Private parking
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Concierge service
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ATM/cash machine on site
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Paid WiFi
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Thermometers for guests provided by property
Review Highlights
Categories
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Property Description
Spectacular Mountain Retreat
Unwind at Resorts World Genting - First World Hotel, perched atop the lush hills of Malaysia.
Modern Comforts
Enjoy well-equipped rooms with satellite TVs, international direct dial telephones, and a fan for the mountain breeze.
Versatile Event Spaces
Host grand events in the 2,500 seat banquet hall or utilize the conference rooms for business meetings.
Book now to experience the ultimate mountain getaway at First World Hotel!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Please note that early check-in before 15:00 is subject to availability and will incur a surcharge upon confirmation.
Rooms are assigned by an automated system based on room category. For special requests please note that a surcharge is applicable for each request at the express self-service kiosk at the property.
WiFi vouchers can be purchased from the information counter at the lobby.
Please note that the guest doing the check-in must be at least 18 years old. Guests are required to settle the full amount of their stay, 7 days before their arrival at the hotel to secure the booking.
Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
From the 1st January 2023, Please note :
All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
However, Hotel will still provide a quick daily trash removal service. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Effective 1st March 2022, a Sustainability Fee of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.
Please take note that all receipt can be collected from the Front Office upon check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in some hotel rooms and charges are applicable.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs MYR 3 per hour.
Location
Guest Reviews
Ask for non smoking room but gve me smoking room.very unpleasant smell.
Nothing
My experience at this hotel was extremely disappointing. I ultimately had to cancel my stay because the check-in process was completely chaotic.
I arrived expecting a normal check-in, but ended up waiting in the lobby for nearly five hours. When I finally asked for an update, I was told it would take another two hours, meaning I wouldn’t have been able to access my room until around 8:00 PM after spending the entire day waiting.
The reason for the delay was that the hotel’s self-check-in machines were unable to read my passport. Instead of providing a manual check-in or an alternative solution, I was simply told that because I was not a hotel member, they could not assist me. This is unacceptable customer service. A hotel’s responsibility is to accommodate all paying guests, not just members.
The lack of urgency, poor communication, and complete absence of customer support turned what should have been a straightforward check-in into a frustrating ordeal. After wasting almost an entire day, I had no choice but to leave and book another hotel.
I would not recommend staying here unless the hotel significantly improves its check-in process and trains its staff to properly assist guests when technology fails.
WORST EXPERIENCE EVER!
الموقع فقط
الخدمة من الاستقبال سئيه جدا جدا وانتظرت ساعتين الي ان وصل الدور عندي ولم يخدموني بالشكل المطلوب
والغرف اسوء من السيئة وصغيره جدا
فعلا كانت تجربة سيئة للغاية انصح الجميع بعدم الحجز في هذا الفندق
Great location
Great location, but that's about it. The overall experience was disappointing, and I expected much better in terms of cleanliness, facilities, and service.
We came on thursday. Malaysian. No issue at all for check in.. very easy! Bring your own toiletries, dont expect too much. This place is more than enough! I really love it!
Housekeeper should check behind the curtain as well. Got dead lizard
Its just okay. Normal room nothing that excited considering the price point.
2 Rooms, as family was staying, one was in another tower, so very difficult for the family.
Nothing. Overall disappointed 😞
The Kiosk Check-in was insane & kept insisting by the cruel staffs. In fact, the stay was for 2 & requests made for double bedded, but the system insanely checked in with 2 single bedded. Do you think the Husband & the Wife are prefers to sleep in 2 different single beds for the cherished moments?
The kiosk checked-in room change over the counter was horrible, which took 2 hours.
The hotel was smelly & unpleasant. First largest hotel in the world, but no towels for 2 pax instead was only one towel, no television, no water bottles, no toothbrush or toothpaste...
Nothing
Main reception and staff response careless approach. One of the worst experience in my lifetime.
The room carpet smelt like butt crack. We told the staff we will clean up after ourselves because we didn't trust them with our luggage.The veiw from our window was people throwing stuff out of their windows. And the corridors smelt like cigarettes 🤮
The location shopping and food
Location
No wifi
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