LP Los Portales Hotel Cusco

Hotels
9 (363 reviews)
Av. El Sol 602 , Cusco , PE
+51 84 233315

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Excellent/very good location
Very clean and well-maintained
Comfortable beds and quiet rooms (when not street-facing)
Good breakfast and dining options
Luggage storage and attentive guest support
Pleasant common areas (living room, hall, restaurant)
Water available freely
Cons:
Room temperature control issues (no AC; rooms too hot or too cold)
Shower issues: fluctuating water temperature and poor internal lighting
Some rooms small and limited closet space
Slow breakfast refills at times
Laundry service problems reported
Limited room airflow / internal-facing windows
Bathroom extractor fan not working (reported)

Categories

Cleanliness
9.1
Multiple reviews praise the hotel's cleanliness and well-kept installations; a few notes about minor issues (extractor fan not working) but overall very clean.
Service
9.8
Consistently highlighted as welcoming, helpful and attentive (specific mentions of Jonathan, staff assisting with luggage/package, solutions for altitude, warm reception).
Location
9.7
Repeatedly described as excellent/very good location and convenient for excursions and the city center.
Room Quality
8.2
Rooms are comfortable with good beds but several guests note issues: small rooms in some cases, temperature control problems (too hot/too cold), fluctuating shower temperature and limited shower lighting.
Amenities
8.6
Good common areas (hall, restaurant), water available, luggage storage and early-breakfast option noted; some negatives on airflow/room window arrangements and laundry service problems.
Value for Money
9
Not explicitly discussed in many reviews but overall strong recommendations and repeat stays imply good perceived value for the quality and service provided.
Food and Beverage
8.6
Breakfast frequently praised as good and varied, though some comments about slow refills or a too-industrial presentation; general positive reception of dining options for arrival evenings.
Overall Experience
9
Overall very positive sentiment: many guests recommend the hotel, would return, and highlight comfort, cleanliness, staff and location despite a few operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Prime Location near Incan Temple of the Sun
Experience the magic of Cusco right at your doorstep with LP Los Portales Hotel Cusco's prime location in front of the Incan Temple of the Sun, Koricancha. Immerse yourself in history and luxury in the heart of this vibrant city.

Elegant Rooms and Delicious Dining
Indulge in stylish accommodation where pastel tones and dark green hues create a soothing ambiance. Enjoy modern amenities such as flat-screen TVs, minibars, and room service. Start your day with a delightful buffet breakfast in a charming patio setting, and savor á la carte dining options at the on-site restaurant.

Convenience and Accessibility
With a strategic location just 4 blocks from the Parade Ground and a short walk to Wanchaq Train Station, LP Los Portales Hotel Cusco offers both convenience and accessibility for your explorations in Cusco.

Ready to immerse yourself in luxury and history? Book your stay at LP Los Portales Hotel Cusco now.

Important information:

Please note extra beds can only be requested for the Superior Twin Room and that they have an extra fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

9
Based on 363 reviews
Cleanliness: 9.1
Service: 9.8
Location: 9.7
Room Quality: 8.2
Amenities: 8.6
Value for Money: 9
Food and Beverage: 8.6
Overall Experience: 9
J
Jarmo • extended_group • fi
10
2026-10-30 • via Nuitee
J
Johhanna • family_with_children • cl
10
Pros:

Un hotel muy cómodo tiene un living muy agradable con muchos libros.
El personal son muy amable uno se siente a justo.
El Johnathan muy amable.

Cons:

Nada

2026-10-27 • via Nuitee
D
David • extended_group • gb
9
Pros:

Friendly staff and good location

2026-10-21 • via Nuitee
D
David • solo_traveller • gb
10
Highly recommend this hotel
Pros:

Very welcoming and helpful staff. Very clean. Great location.

2026-10-21 • via Nuitee
D
David • extended_group • gb
9
2026-10-21 • via Nuitee
L
Lisa • couple • gb
8
2026-10-15 • via Nuitee
J
James • couple • us
7
Overall we enjoyed our stay.
Pros:

Good hotel. Great location. Comfy hotel.

Cons:

No air-conditioning
Breakfast was good but staff slow to refill
Do not use the laundry!

2026-10-14 • via Nuitee
D
David • couple • gb
9
2026-10-11 • via Nuitee
S
Sheila • solo_traveller • br
10
2026-10-10 • via Nuitee
M
Marina • couple • br
8
Voltaria, mas precisa melhorar a aclimatacão
Pros:

Cama muito confortável, quarto espaçoso, cafe da manhã muito bom, bem localizado

Cons:

Quarto ou ficava muito quente ou muito frio, não tinha como controlou a temperatura

2026-10-08 • via Nuitee
M
Margarita • couple • us
10
2026-10-07 • via Nuitee
T
Thamiris • solo_traveller • br
10
Ótimo lugar, recomendo muito e voltaria!
Pros:

Quarto com bom espaço, localização EXCELENTE! Foi um dos maiores acertos termos nos hospedado aqui. Equipe muito gentil e ótimo atendimento. Nos salvaram muito guardando nossas malas, deixamos para ir para Machu Picchu pois dormiríamos fora e depois no nosso retorno.
O restante do hotel foi uma salvação, pois os dias em que chegávamos tarde e cansados dos passeios a comida era excelente, e também quando queríamos só algo leve para aclimatar.
Quarto silencioso, pegamos uma opção que não era virada para rua para garantir e foi silencioso mesmo.
Recomendo muito!!!

Cons:

Falta iluminação na parte interna do chuveiro, talvez colocar alguns leds e a temperatura da água oscilava muito entre fria e quente e quando abríamos a torneira.
Fora isso tudo ótimo e excelente.

2026-09-19 • via Nuitee
H
Hernan • solo_traveller • ar
10
2026-09-17 • via Nuitee
N
Nulufer • couple • it
9
2026-09-17 • via Nuitee
T
Thiago • couple • br
9
Ótimo hotel
Pros:

- estrutura do hotel (com hall e restaurante)
- ótima limpeza (impecável)
- atendimento (com soluções para minimizar o efeito da altitude)
- café da manhã antecipado (por causa do passeio à Machu Pichu)

Cons:

- cama de casal pequena

2026-09-13 • via Nuitee
M
Marcella • couple • br
9
2026-09-11 • via Nuitee
M
Martín • couple • pe
10
2026-09-10 • via Nuitee
M
Maria • couple • br
8
Pros:

Chuveiro,localização, cordialidade dos funcionários, cama e travesseiro confortáveis
E principalmente: agua à vontade!

Cons:

Check out muito cedo (10:00 AM)
Quarto um pouco apertado

2026-09-08 • via Nuitee
A
Alexis • couple • us
9
Great clean safe hotel in a wonderful location perfect for those needing a place to stay while exploring or doing excurs
Pros:

The staff was warm and welcoming and it was in a great location! The rooms were on the smaller side but clean and homey.

Cons:

There was not much airflow within the rooms and the only window in the room went to the inside of the hotel and not actually outside for fresh air.

2026-09-07 • via Nuitee
R
Roberta • couple • it
8
Buona struttura che consigliamo
Pros:

Ottima posizione, personale accogliente e tutto molto pulito.

Cons:

Se devo trovare qualcosa mi esprimo solo sul turno delle pulizie, perché credo iniziasse nel primo pomeriggio; per due volte di seguito tornati dalle escursioni/tour la stanza doveva essere pulita o stavano per iniziare.

2026-09-02 • via Nuitee