Novotel Abu Dhabi Al Bustan

Hotels
•
Accor
Shk. Rashid Bin Saeed St / Rabdan St, Abu Dhabi, 0 , Abu Dhabi , AE
971-2-5016444

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Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
See all facilities

Review Highlights

Pros:
Location
Food Quality
Amenities
Cons:
Service Issues
Cleanliness

Categories

Cleanliness
7.28
There was mention of a carpet bug in a previous visit.
Service
7.75
Customer service was reported to have declined significantly.
Location
8.79
The hotel is located in Abu Dhabi, which is a positive aspect.
Room Quality
8.24
No specific issues were mentioned about room quality apart from noise.
Amenities
8.77
The fragrance seller is noted as awesome, contributing to amenities.
Value for Money
8.23
General sentiment, but lacks specific mentions in the review.
Food and Beverage
8.78
The Swiss Butter was positively referenced.
Overall Experience
7.75
The guest has decided not to return due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:23

Property Description

Relaxation and Recreation
Indulge in massages, body treatments, and facials at the spa, or unwind in the outdoor pool, spa tub, or sauna.

Culinary Delights
Savor international cuisine at Pepper Restaurant or enjoy snacks from the cafe. The bar/lounge and poolside bar offer refreshing drinks.

Convenience and Comfort
With complimentary Wi-Fi, a business center, and 24-hour room service, your stay at Novotel Abu Dhabi Al Bustan will be seamless.

Book now to experience luxury and convenience at Novotel Abu Dhabi Al Bustan, your oasis in Abu Dhabi.

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

Cleanliness: 7.28
Service: 7.75
Location: 8.79
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 7.75
R
Rasoul
4
Pros:

No untensile was provided

2025-10-02 • via Nuitee
M
Mohsinkhan
4
Pros:

No comfort bed

2025-08-08 • via Nuitee
K
kumar • family
2
Pros:

Not a good option for families

2025-07-27 • via Nuitee
R
Ravi • family
2
Pros:

Nothing

2025-07-24 • via Nuitee
B
Brittney
2
Pros:

I usually stay here when I come to Abu Dhabi because I love Swiss Butter and the guy selling the fragrances is awesome. However, this was my last time patronizing this establishment.
Check in is slow. They have no urgency. When you call the front desk, it just rings. It takes you approximately five times trying. I had to call housekeeping to get in touch with a manager. They promosed someone would call me back in 5 minutes and they didn't. While trying to sleep, after my 2.5 hour drive, they were doing construction in the room beside me. Apparently, they didn't communicate with the font desk. I called several times and kept the phone ringing & when no one returned my call to address my concern, i walked to the front desk. By the time I got to the front desk, someone answered. They refused to transfer the call to a manager, promising someone would call back. I told her that I wasn't playing that game again and I was at the front desk. Suddenly, she was "apologetic". However, what made me angry is that NO CUSTOMERS were at the front desk, so they could've answered the phone. It shouldn't take me getting MAD, INCONVENIENED, and confronting the situation at the desk to get my concerns handled. Customer service sure has declined. If you can't handle customer service, find ANOTHER position. Between the carpet bug from one visit that I forgave and LACKLUSTER, NONCHALANT approach, you've lost a customer.

2025-07-10 • via Nuitee
M
M
10
Pros:

Fantastic

2025-07-07 • via Nuitee
S
Sanjay • partner
8
Pros:

The location is close to airport
There should be more vegetarian options for breakfast, and the staff should ensure it is warm

2025-06-27 • via Nuitee
K
Keltoum
6
Pros:

Overall it was good, but there are a lot of stains on the sofas and chairs.

2025-06-16 • via Nuitee
N
Najla
10
Pros:

.

2025-06-10 • via Nuitee
S
Sergio • family_with_children
10
Pros:

Excellent cost-effective option, delivering a lot more value per dollar invested.

2025-05-05 • via Nuitee
T
Tiffany • partner
4
Pros:

Property and room were decent. Breakfast buffet was extremely overpriced

2025-05-01 • via Nuitee
H
Hilary • family
10
Pros:

I really liked their breakfast options

2025-05-01 • via Nuitee
R
rachel et nicolas
10
Pros:

Good

2025-04-26 • via Nuitee
K
KUSHRAJ
2
Bad service
Pros:

Very pathetic service. Being three occupants requested for extra bath towel, even after calling four times it was not delivered. No coffee sachets and as per the house keeping its not available. Milk creamer too not available. Broken lamp , no enough drinking water in the rooms. No tooth brush or slippers available.

2025-04-12 • via Nuitee
L
LACHEEN TOURS
10
Pros:

Very good

2025-04-06 • via Nuitee
D
Dmitriy
10
Pros:

Very nice clean and comfortable hotel. Will stay here again

2025-04-01 • via Nuitee
M
MWK
6
Okay stay - bad odour in corridors
Pros:

Sleeper couch very uncomfortable, bad odour coming from carpets in room & corridors

2025-03-21 • via Nuitee
B
Brittney
8
Pros:

This is my go to hotel when I'm Abu Dhabi.

2025-03-09 • via Nuitee
A
Antoine
8
Pros:

I liked it was only for one night :)!

2025-03-08 • via Nuitee
P
Parveen
8
Facilities and staff care excellent but accommoda
Pros:

Hotel facilities were very good though restaurants a little pricey. Staff care and service excellent. Bedroom and bathroom fixtures and fittings and furnishings all basic and needed revamp, all clean and usable. For this reason I would recommend 3* rating for the hotel.

2025-03-02 • via Nuitee