Wyndham Garden Cancun Downtown

Hotels
Wyndham Garden
8.4 (2908 reviews)
Avenida Tulum Supermanzana 4 Manzana 14 Lote 2 , Cancún , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Poor breakfast
Maintenance needed

Categories

Cleanliness
6.86
Multiple mentions of mold smell and cleanliness issues.
Service
9.83
Many instances of helpful and accommodating staff.
Location
9.37
Convenient location near amenities and attractions.
Room Quality
7.82
Comfortable rooms, but some complaints about maintenance and mold.
Amenities
8.35
Standard amenities, but needs improvements.
Value for Money
8.81
Decent value considering allowed budget options.
Food and Beverage
7.36
Poor breakfast options and limited quality.
Overall Experience
8.83
Mixed experience with positive service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:58

Property Description

Luxurious Accommodation
The Wyndham Garden Cancun Downtown offers elegant and air-conditioned rooms with modern décor, free WiFi, and flat-screen cable TV. Each room is equipped with a coffee-maker, microwave, and a private bathroom with a hairdryer, ensuring a comfortable stay.

Convenient Amenities
Guests can enjoy a daily breakfast spread of waffles, cereal, and fruit juice, complemented by 24-hour free coffee availability. The hotel also features an outdoor pool, fitness centre, lobby bar with a big screen, and free parking, providing convenience and entertainment throughout your stay.

Ideal Location
Located just 8 minutes from the beach and a short drive to Cancun Airport, the hotel offers easy access to both leisure and travel destinations. Explore the nearby Mayan ruins of Tulum or take advantage of the hotel's discount for the Cabana Beach Club.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2908 reviews
Cleanliness: 6.86
Service: 9.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 7.36
Overall Experience: 8.83
A
Alvaro extended_group mx
10
Pros:

la habitación es muy agradable, además la ubicación me queda muy bien para mis actividades

Cons:

no tengo comentarios

2026-07-13 via Nuitee
A
Antonio couple mx
10
Cómodo, limpio, súper ubicado
Pros:

Limpio, cómodo, sencillo

Cons:

Nada. Para la relación entre el precio y la calidad, muy bien

2026-07-13 via Nuitee
D
Danny couple co
8
Comodidad
Pros:

La habitación

Cons:

El Checkin muy demorado

2026-07-13 via Nuitee
J
Juan solo_traveller mx
10
2026-07-12 via Nuitee
E
Ernesto david solo_traveller sv
10
2026-07-12 via Nuitee
J
JAVIER solo_traveller es
1
Pros:

Ubicación y parking

Cons:

El checkin pésimo, por decir que la recepcionista ni gesticular, ni siquiera nos inco piso de la habitación, ascensor, servicios del hotel, nada
Al llegar un día laboral, lo que esperas es llegar y descansar, no lo conseguí, la habitación con un olor a húmedad insoportable, el Aire acondicionado con un ruido entonecedor, no te deja descansar y lo tienes que apagar, las toallas del baño rotas.
Una estancia totalmente desagradable
Relación calidad precio menos de 0, dista mucho de un hotel con un mínimo de calidad.
Totalmente desaconsejable.

2026-07-11 via Nuitee
C
Cristian solo_traveller co
9
2026-07-06 via Nuitee
H
Héctor solo_traveller mx
9
Pros:

Su ubicación y tamaño de las habitaciones.

Cons:

Un poco descuidado y viejo en cuanto al mobiliario.

2026-07-05 via Nuitee
S
Stian couple no
8
2026-07-05 via Nuitee
J
Jose family_with_children cl
6
2026-07-03 via Nuitee
M
Maria Eugenia family_with_children mx
8
Pros:

Yo creo que el precio por lo que ofrecen. todo el personal muy amable, Cesar se porto super bien, dando informacion correcta.

Cons:

No hubo mucha limpeiza, los vasos y charolas del room service no se retiraron..

2026-06-29 via Nuitee
L
LUIS solo_traveller mx
9
2026-06-27 via Nuitee
L
LUIS solo_traveller mx
9
2026-06-27 via Nuitee
A
Ana Cecília couple br
10
2026-06-26 via Nuitee
J
John couple gb
10
Good
Pros:

Good

Cons:

Good

2026-06-24 via Nuitee
B
B2465IMmadisonh Friends getaway
10
Victor
Pros:

Victor is the best server ever!!!! So kind he got us bags with our names on it for our trip. He is the best and made our experience so so special and memorable!!!

2026-06-23 via Tripadvisor
A
Alejandra couple co
10
Recomendado
Pros:

Muy cómodo

Cons:

Muy limpio

2026-06-23 via Nuitee
J
John solo_traveller gb
10
Good
Pros:

Good

Cons:

Good

2026-06-23 via Nuitee
J
John couple gb
10
Very good
Pros:

Good

Cons:

Good

2026-06-21 via Nuitee
E
Edgar solo_traveller mx
10
2026-06-17 via Nuitee