Hotel Massena

Hotels
8.3 (1517 reviews)
16 Rue Tronchet , Paris , fr
+33 1 47 42 71 22

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Expensive breakfast
Service complaints

Categories

Cleanliness
7.69
Some guests reported issues with room cleanliness.
Service
8.66
Most reviews mentioned friendly and helpful staff, though some had complaints.
Location
9.2
Frequently praised for its excellent location near key attractions.
Room Quality
8.15
Generally comfortable, but some noted small room sizes.
Amenities
8.18
Basic amenities met expectations, although some found breakfast options expensive.
Value for Money
8.14
Value perceived as okay, considering the location, but some mentioned higher prices not justified.
Food and Beverage
7.69
Breakfast perceived as expensive with limited options.
Overall Experience
8.66
Most guests enjoyed their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:07

Property Description

Central Location in Madeleine District
Hotel Massena, just a short stroll from Opéra Garnier, is situated in the trendy Madeleine district. Perfect for exploring the city, this contemporary hotel offers free Wi-Fi and stylish rooms adorned with the hotel's signature colors.

Charming Accommodations
Each room at Massena is uniquely decorated and features modern amenities such as a TV with satellite channels, air conditioning, and a minibar. Some rooms even boast original wooden beams, adding a touch of character to your stay.

Convenient Facilities
Start your day in the pink and grey breakfast room with a delicious continental buffet. Take advantage of the 24-hour reception and internet terminal in the cozy lounge. With Galeries Lafayette and Printemps nearby, Hotel Massena is the ideal choice for your Parisian getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CDG

Location

Guest Reviews

8.3
Based on 1517 reviews
Cleanliness: 7.69
Service: 8.66
Location: 9.2
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
S
selami • extended_group • tr
10
Zevkli
Pros:

Her şey güzeldi

Cons:

Küçük ama şirin

2026-07-25 • via Nuitee
G
Greta • solo_traveller • am
5
2026-07-23 • via Nuitee
S
selami • extended_group • tr
10
Küçük Ama Şirin ve Güzeldi
Pros:

Merkezi konumda şirin ve güzel

2026-07-21 • via Nuitee
Y
Yuliia • couple • ua
8
2026-07-19 • via Nuitee
F
Fatima • couple • es
10
Una grata sorpresa
Pros:

Ubicación perfecta en un barrio precioso y tranquilo pero bien comunicado y muy cerca de la plaza de la Concordia.
La habitación muy limpia, tamaño justo, camas muy cómodas y la terracita con las vistas… sin palabras.
El personal muy amable, Nicolás maravilloso.
Sin duda una muy buena elección.

Cons:

Nada.

2026-07-19 • via Nuitee
W
Walid • solo_traveller • lu
10
It was fantastic!
Pros:

The staff was super friendly and they allowed me to check in before the time.

2026-07-17 • via Nuitee
N
Naif • family_with_children • sa
7
موقع الفندق جميل ولكن ضيق جدا
Pros:

قريب من الاسواق ومنطقه جميله

Cons:

غرف ضيقه جدا

2026-07-15 • via Nuitee
A
Alejandra Pilar • solo_traveller • cl
10
Excelente ubicación
Pros:

La ubicación excelente!, la aislación acústica excelente!! A pesar de ser un sector concurrido no se escuchaba NADA al dormir. Tiene aire acondicionado, espacio cómodo y personal amable.

Cons:

Nada

2026-07-15 • via Nuitee
S
Sengyi • family_with_children • tw
10
2026-07-14 • via Nuitee
D
Daniela • solo_traveller • bg
10
Чудесен централно разположен чист хотел. Любезен персонал.
Pros:

Всичко

Cons:

Възглавниците. Липсата на удобни нощни шкафчета.

2026-07-14 • via Nuitee
N
NESLİ • solo_traveller • tr
1
Pros:

Sadece bir rezervasyon görevlisi Nicolas Ribard çok güleryüzlü ve yardımcıydı.otelin konumu iyiydi. Temizlik iyiydi.

Cons:

Oda olağanüstü küçük ve konforsuzdu. Klima o kadar garip sesler çıkarıyordu ve asla ayarlanamıyordu. En azından family room çok küçüktü.çatı katında ve çok tavan almaktı.

2026-07-12 • via Nuitee
N
Noga • solo_traveller • il
9
2026-07-11 • via Nuitee
P
Philippe • family_with_children • ch
9
2026-07-11 • via Nuitee
D
David • couple • fr
4
2026-07-10 • via Nuitee
M
Malaika • solo_traveller • ch
5
Pros:

L’emplacement est idéal

Cons:

L’attitude des réceptionnistes est déplorable. À l’arrivée nous nous sommes rendu compte que nous nous étions trompés dans la réservation et qu’une chambre single (bien qu’ayant un lit double) ne pouvait contenir qu’une seule personne. L’une d’entre nous a donc dû passer ses nuits ailleurs et bien que nous l’ayons expliqué aux réceptionnistes, nous avons été traqué durant tout notre séjour. En plus des remarques désobligeantes, les clés de la chambre devaient rester sous la possession des employés de l’hôtel dès que nous avons quittions l’établissement, ce qui a quelques peu perturbé notre intimité et sécurité.

2026-07-10 • via Nuitee
E
Enrique • couple • co
2
Pros:

Location

Cons:

Needs to change the carpet

2026-07-10 • via Nuitee
B
beyza • family_with_children • tr
1
2026-07-07 • via Nuitee
M
Mohamed Elgizawy • solo_traveller • eg
10
Pros:

Location

Cons:

Nothing

2026-07-07 • via Nuitee
Y
Yulia • solo_traveller • hu
10
2026-07-06 • via Nuitee
P
PaFK • couple • ch
8
2026-07-05 • via Nuitee