Crystal Palace Hotel

Hotels
8.1 (2429 reviews)
Av. 18 De Julio, 1210 , Montevideo , uy

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Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Airport transportation - drop-off (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Cleanliness issues
Breakfast quality lacking

Categories

Cleanliness
7.93
Concerns about hygiene and cleanliness mentioned in reviews.
Service
8.9
Mixed sentiments, but generally acceptable with good mentions of staff.
Location
8.94
Great location in the city center with positive mentions.
Room Quality
8.39
Spacious and comfortable rooms, but some concerns about maintenance.
Amenities
7.92
Amenities mentioned had some shortcomings such as lack of towels and toiletries.
Value for Money
7.38
Mixed feelings about breakfast quality and additional charges.
Food and Beverage
6.93
Concerns about breakfast variety and quality.
Overall Experience
8.4
Overall experience was marred by issues, but vacation still enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:23

Property Description

Central Location on 18 de Julio Avenue
Located in the heart of Montevideo, Crystal Palace Hotel offers comfortable rooms with modern amenities. Guests can enjoy the convenience of free WiFi access and a delicious daily breakfast at the on-site restaurant.

Spacious Rooms with Premium Features
Experience true relaxation in the spacious rooms at Crystal Palace Hotel. Each room is equipped with a minibar, safety deposit box, and some even offer a luxurious hydromassage tub. Enjoy stunning panoramic views of the city right from your room.

Convenient Services and Facilities
Take advantage of the hotel's room and laundry service, 24-hour front desk assistance, and well-equipped fitness centre. Whether you're here for business or leisure, Crystal Palace Hotel ensures a comfortable stay for all guests.

Book your stay at Crystal Palace Hotel now and make the most of your visit to Montevideo!

Important information:

Based on local tax laws, Uruguayan citizens may be charged value added tax (VAT 10%) from November 15 to the day after Easter. This fee is not automatically calculated in the total costs for the reservation.

Please note that the property does not accommodate extra beds.

When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MVD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 17 per day.

Location

Guest Reviews

8.1
Based on 2429 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 7.38
Food and Beverage: 6.93
Overall Experience: 8.4
L
Leomorisson • solo_traveller • br
1
Pros:

De nada. O hotel é péssimo. Nâo se hospedem nesse lugar.

Cons:

Tudo. Os funcionários são estremamente mal educados. O quarto é péssimo, estava um LIXO de tão imundo. As coisas não funcionam no quarto. O pessoal da limpeza é MUITO MAL EDUCADO. Batem as portas dos quartos desde cedo, sem qualquer respeito pelos hospedes. NUNCA SE HOSPEDEM NESSE LIXO DE LUGAR

2026-06-20 • via Nuitee
P
Pino • solo_traveller • uy
8
Muy bueno, recomendable!!
Pros:

Las camas y los muebles

Cons:

La vista de las habitaciones

2026-06-20 • via Nuitee
S
Silvia • solo_traveller • uy
8
2026-06-20 • via Nuitee
P
Patricia • solo_traveller • uy
8
Pros:

La ubicación

Cons:

Algunos servicios q no están disponibles

2026-06-18 • via Nuitee
R
Rojuan • family_with_children • uy
10
Pros:

Todo muy lindo y el desayuno muy rico.

2026-06-16 • via Nuitee
A
Agostina • couple • ar
8
2026-06-16 • via Nuitee
M
Mathias • couple • uy
5
Hotel correcto.
Pros:

La ubicación es muy buena. El hotel está correcto.

Cons:

El aire acondicionado no andaba. Muy amablemente me lo solucionaron, aunque yo hubiera preferido no tener que hacer esa gestion teniendo en cuenta que era la suite principal.
El hidromasaje no funcionaba. Ni lo reclame, pero debería chequearse este tipo de cosas antes del check in.

2026-06-15 • via Nuitee
H
Heber • solo_traveller • uy
5
Cons:

Muy antiguo tele que hay que manejar a mano no parece 4 estrellas

2026-06-15 • via Nuitee
A
Anitz84 • couple • uy
10
Pros:

Desayuno completo y muy rico. Había mucha variedad y buenos productos.

Cons:

.

2026-06-15 • via Nuitee
A
Angel • solo_traveller • uy
8
Muy buena opción
Pros:

Me gustó la habitación, aunque un poco chica, el Hall también es muy bonito y el desayuno muy rico

Cons:

Faltan vasos y otros elementos indispensables en un cuarto

2026-06-14 • via Nuitee
H
Horacio • solo_traveller • uy
8
2026-06-14 • via Nuitee
K
Karita • couple • br
8
2026-06-14 • via Nuitee
S
Silvia Verónica • couple • uy
9
Bien
Pros:

La ubicación

Cons:

Que debía abonar el estacionamiento ya que no era gratis

2026-06-13 • via Nuitee
L
LUIS ROGERIO • couple • br
10
Top 10
Pros:

Tudo

Cons:

Nada

2026-06-13 • via Nuitee
I
Ivan Texeira • solo_traveller • uy
10
2026-06-12 • via Nuitee
E
Eduardo Mario • solo_traveller • ar
9
2026-06-12 • via Nuitee
B
Bermudez • solo_traveller • uy
5
Pros:

La ubicación.

Cons:

Baño sucio.

2026-06-11 • via Nuitee
A
Andres • solo_traveller • uy
8
2026-06-11 • via Nuitee
F
Fernandez • solo_traveller • uy
6
2026-06-10 • via Nuitee
G
Gladys • solo_traveller • uy
8
2026-06-10 • via Nuitee