Leonardo Hotel Newcastle Quayside

Hotels
•
Fattal Hotel Group
7.8 (219 reviews)
South Shore Road, Gateshead, England, NE8 3AE , Gateshead , GB
+44 191 401 6800

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Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Cleanliness issues
Poor customer service

Categories

Cleanliness
6.26
Several reviews indicated issues with cleanliness, specifically dirty bathrooms and worn furniture.
Service
8.23
Some reviews noted a lack of good customer service, but a few mentioned friendly staff.
Location
9.27
The location was repeatedly mentioned as convenient and close to attractions.
Room Quality
7.72
Rooms were generally comfortable, though some guests described them as basic and in need of updates.
Amenities
7.25
Limited amenities were mentioned, particularly in regards to outdated facilities.
Value for Money
9.21
Guests felt the price was reasonable for the stay.
Food and Beverage
6.26
Several guests reported unsatisfactory breakfast options and food quality.
Overall Experience
8.23
Mixed reviews lead to a moderate overall impression; some enjoyed their stay while others did not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:00

Property Description

Welcome to Leonardo Hotel Newcastle Quayside, your ideal retreat in the heart of Gateshead!

Exceptional Dining Experience
Indulge in British cuisine at our onsite Bar and Grill, or grab a quick bite at our cozy coffee shop/cafe. Room service is available for those who prefer to dine in the comfort of their rooms, and don’t miss our delightful buffet breakfasts!

Convenient Amenities
Stay connected with complimentary Wi-Fi throughout the hotel. Our 24-hour front desk is ready to assist you, and for added convenience, we offer self-parking options, laundry services, and complimentary newspapers in the lobby.

Comfortable Accommodations
Our 203 air-conditioned rooms feature modern amenities like flat-screen TVs and private bathrooms, ensuring comfort for every guest. Enjoy daily housekeeping, coffee/tea making facilities, and complimentary toiletries to make your stay as pleasant as possible.

Experience the vibrant Quayside and all that Gateshead has to offer. Book your stay today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Guest Reviews

7.8
Based on 219 reviews
Cleanliness: 6.26
Service: 8.23
Location: 9.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 9.21
Food and Beverage: 6.26
Overall Experience: 8.23
H
Henderson • solo_traveller • gb
10
Pros:

Loved the location and views

2026-07-25 • via Nuitee
P
Paul • couple • gb
10
2026-07-25 • via Nuitee
A
Alan • solo_traveller • ie
7
2026-07-25 • via Nuitee
S
Stephen • couple • gb
10
Great hotel
Pros:

Got a great deal for the two days all exceptional. Was nice to get a river view on the top floor as well

Cons:

No everything was fine

2026-07-25 • via Nuitee
J
Jake • solo_traveller • gb
9
Great location had a lovely river view from my room
Pros:

Great location

2026-07-25 • via Nuitee
G
GazL73 • solo_traveller • gb
8
Quality room, good location
Pros:

Warm welcome, good staff
Room was very well laid out. Lovely ensuite
My room over looked river
Short walk to millennium bridge and then into town
Breakfast was varied, buffet was good

Cons:

Costly parking, not sure this was mentioned at time of booking

2026-07-24 • via Nuitee
S
Sarah • couple • gb
10
Pros:

Air con in the room

Cons:

Nothing it was excellent

2026-07-24 • via Nuitee
A
Alan • solo_traveller • gb
8
Pleasant hotel, well located for access to Newcastle city centre.
Pros:

Well located - short walk across the Millennium Bridge into Newcastle.

Cons:

Car park is small and was full when arrived. A bit of a walk to the recommended alternative.

2026-07-24 • via Nuitee
J
Joanna • solo_traveller • gb
8
2026-07-24 • via Nuitee
Y
Yasmine • solo_traveller • gb
10
Would definitely stay again, staff are lovely and the location is perfect.
Pros:

Location, friendly staff

Cons:

Bathrooms could do with an update, I was given a different room due to bathroom not being great

2026-07-24 • via Nuitee
P
Petronella Maria Johanna • couple • nl
8
2026-07-24 • via Nuitee
N
Neil • solo_traveller • gb
7
Pros:

Good value location

2026-07-24 • via Nuitee
K
Kelly • couple • gb
10
Loved staying there it’s my favourite hotel
Pros:

Everything

Cons:

Everything was great

2026-07-24 • via Nuitee
M
Miri73 • solo_traveller • gb
10
Leonardo is my new favourite place to stay .
Pros:

The location and the overall settings . Staff were very friendly and helpful . Room was big enough and the chairs were a pleasant addition to the room decor . Bathroom was very clean and no smelly at all . Equipped with everything you need . Beds were amazing .

Cons:

Nothing not to like .

2026-07-23 • via Nuitee
R
Ryan • solo_traveller • gb
10
2026-07-23 • via Nuitee
A
Ahmad • solo_traveller • gb
6
Pros:

Clean Facility and Quiet.

2026-07-23 • via Nuitee
P
Paul • couple • gb
10
2026-07-23 • via Nuitee
N
Nina • family_with_children • gb
6
2026-07-23 • via Nuitee
J
John • solo_traveller • gb
8
Lovely hotel, great room in an excellent location.
Pros:

It was conveniently placed on the river and was well equipped and comfortable.

Cons:

The staff seemed very busy and preoccupied but were efficient.

2026-07-23 • via Nuitee
A
Alvaro • couple • gb
10
2026-07-23 • via Nuitee