Leonardo Hotel Newcastle Quayside

Hotels
•
Fattal Hotel Group
7.8 (219 reviews)
South Shore Road, Gateshead, England, NE8 3AE , Gateshead , GB
44-191-4016800

listing image 1
Show all photos

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Cleanliness issues
Poor customer service

Categories

Cleanliness
6.26
Several reviews indicated issues with cleanliness, specifically dirty bathrooms and worn furniture.
Service
8.23
Some reviews noted a lack of good customer service, but a few mentioned friendly staff.
Location
9.27
The location was repeatedly mentioned as convenient and close to attractions.
Room Quality
7.72
Rooms were generally comfortable, though some guests described them as basic and in need of updates.
Amenities
7.25
Limited amenities were mentioned, particularly in regards to outdated facilities.
Value for Money
9.21
Guests felt the price was reasonable for the stay.
Food and Beverage
6.26
Several guests reported unsatisfactory breakfast options and food quality.
Overall Experience
8.23
Mixed reviews lead to a moderate overall impression; some enjoyed their stay while others did not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:00

Property Description

Welcome to Leonardo Hotel Newcastle Quayside, your ideal retreat in the heart of Gateshead!

Exceptional Dining Experience
Indulge in British cuisine at our onsite Bar and Grill, or grab a quick bite at our cozy coffee shop/cafe. Room service is available for those who prefer to dine in the comfort of their rooms, and don’t miss our delightful buffet breakfasts!

Convenient Amenities
Stay connected with complimentary Wi-Fi throughout the hotel. Our 24-hour front desk is ready to assist you, and for added convenience, we offer self-parking options, laundry services, and complimentary newspapers in the lobby.

Comfortable Accommodations
Our 203 air-conditioned rooms feature modern amenities like flat-screen TVs and private bathrooms, ensuring comfort for every guest. Enjoy daily housekeeping, coffee/tea making facilities, and complimentary toiletries to make your stay as pleasant as possible.

Experience the vibrant Quayside and all that Gateshead has to offer. Book your stay today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Green Tourism Program

See all policies

Location

Guest Reviews

7.8
Based on 219 reviews
Cleanliness: 6.26
Service: 8.23
Location: 9.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 9.21
Food and Beverage: 6.26
Overall Experience: 8.23
S
Shirley • solo_traveller • gb
10
2026-05-31 • via Nuitee
R
Raduz Winky • extended_group • cz
10
Ubytování na jeden den během dovolené.
Pros:

Téměř centrum města v blízkoti doporučených bodů zájmu. Ochotný personál. Doporučili nám bezpečné místo pro parkování. Later Checkout bez problémů. Snídaně skvělá - jako v celé síti Leonardo Hotel.

Cons:

Není co vytknout.

2026-05-30 • via Nuitee
A
Arlene • solo_traveller • gb
10
2026-05-30 • via Nuitee
I
Iain • solo_traveller • gb
8
Pros:

Lovely breakfast Staff helpful.

Cons:

Nothing really but paintwork
in bathroom could be improved.

2026-05-30 • via Nuitee
L
Lyndon • couple • gb
8
Pros:

Great location!

Cons:

Quite noisy outside hotel, that carries up
To the hotel rooms.

2026-05-30 • via Nuitee
M
Michael • solo_traveller • gb
7
2026-05-30 • via Nuitee
G
Giridhar • couple • in
7
Nice hotel for walks along the Tyne
Pros:

Great Tyne Views

Cons:

Expensive

2026-05-30 • via Nuitee
G
Giridhar • extended_group • in
7
Good for transit stay and walks along the Tyne
Pros:

Functional

Cons:

Charge for everything

2026-05-30 • via Nuitee
A
alan • solo_traveller • ie
10
2026-05-30 • via Nuitee
H
Hannah • couple • gb
10
2026-05-30 • via Nuitee
V
Valerie • couple • gb
9
Enjoyed staying , staff could not be faulted.
Pros:

Location by river. Easy access by bus to city

Cons:

All good

2026-05-30 • via Nuitee
A
Alan • solo_traveller • gb
10
Pros:

Nice stay

Cons:

Nothing /Exceptional

2026-05-30 • via Nuitee
M
Maureen • solo_traveller • gb
9
Nice weekend break
Pros:

Nice hotel good location

Cons:

Disappointed that you had to pay daily rate for parking . Food expensive so dined out

2026-05-30 • via Nuitee
R
Ruhit • couple • gb
10
2026-05-30 • via Nuitee
C
CrabbyEm • solo_traveller • gb
8
2026-05-30 • via Nuitee
F
Fdingli • family_with_children • mt
8
Met our expectations!
Pros:

The room was very comfortable with an excellent bed. Very nice stay!

Cons:

The fact that the restaurant closes too early.

2026-05-30 • via Nuitee
J
Jane • solo_traveller • gb
10
Pros:

Location and view from room and ability to park on site

Cons:

All perfect

2026-05-29 • via Nuitee
S
Sutcliffe • couple • gb
1
Would not stay here again due to me personally booking it because of the on-site parking which we could not get into eve
Pros:

The views were not bad and the breakfast was quite nice. Rooms were decently clean.

Cons:

Car park had no available places which caused me to park down the street where my car was vandalised and severely damaged room was absolutely boiling due to the Aircon being switched off after several complaints it was not switched back on

2026-05-29 • via Nuitee
I
Ian • family_with_children • gb
10
2026-05-29 • via Nuitee
S
Sonia • couple • gb
8
Pros:

Lovely location

Cons:

Check in was 3pm no early check in available, also never got told about the price difference if we booked breakfast in advance

2026-05-29 • via Nuitee