Leonardo Hotel Newcastle Quayside

Hotels
•
Leonardo Hotels
8 (10127 reviews)
South Shore Road, Gateshead Quays , Newcastle upon Tyne , GB

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent quayside/river location
Friendly, attentive staff and good service
Comfortable beds and good room views
Generally good breakfast for many guests
Cons:
Serious cleanliness issues reported (mould, stains, found used items, possible bed-bug bites)
Room maintenance problems (broken locks, keys not working, bath falling apart)
Limited/misleading parking and extra charges for amenities (fridge)
Bar drinks perceived as expensive / bar experience mixed

Categories

Cleanliness
5.5
Mixed reports: several guests praised clean/tidy rooms, but multiple serious cleanliness complaints (mouldy bathroom, stained towels, used condoms behind bed, possible bed-bug bites) reduce the score.
Service
9
Generally very positive: staff repeatedly described as friendly, helpful, attentive (early check-in, breakfast staff prompt); a few check-in prioritisation issues noted but overall strong service sentiment.
Location
9.5
Consistently praised: excellent quayside/river location, great for walking into the city and scenic views — a standout positive across reviews.
Room Quality
7.5
Mixed: several guests enjoyed generous, comfortable rooms with good finishes and river views, but some rooms described as tired or having maintenance issues (bath falling apart, broken locks, keys not working).
Amenities
7
Mixed to slightly negative: good in-room tea/coffee provisions and on-site parking (limited), but complaints about overpriced bar drinks, charged/missing fridge and limited/ misleading parking information.
Value for Money
7.5
Mixed: some guests felt they got a good deal (especially with online breakfast booking or Sunday rates), while others called out poor value (extra charges for amenities, pricey breakfast/bar).
Food and Beverage
8
Mostly positive for breakfast (several comments calling it excellent), but some mention that breakfast and bar drinks are pricey and the bar experience was not great for all guests.
Overall Experience
10
Overall sentiment leans positive: many guests said they would stay again, praised location and staff, and described enjoyable stays despite notable isolated cleanliness/maintenance issues — overall stays were frequently described as very good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:25

Property Description

Stunning Views of River Tyne and Millennium Bridge

Luxurious Rooms and Amenities
Indulge in a Dream bed, catch up on your favorite shows on the flat-screen TV, and stay productive at the work desk. Enjoy the convenience of tea/coffee making facilities in every room, along with a spacious private bathroom equipped with a hairdryer.

Prime Location for Exploring
Situated near the Baltic Centre for Contemporary Art and just a short stroll from Newcastle’s vibrant Quayside area, Leonardo Hotel Newcastle Quayside offers easy access to the city's attractions. With Gateshead Metro Station nearby, you can effortlessly explore the shopping center and more.

Ready to experience comfort and convenience by the River Tyne? Book your stay at Leonardo Hotel Newcastle Quayside now.

Important information:

Please note that group bookings are subject to prior arrangement only, and can be canceled by the hotel at any time. Single-sex groups must be approved by the hotel in advance.

A security bond of GBP 100 per room may be required on check in, which is refundable on check out subject to terms and conditions.

Limited private parking is available on site on a first-come, first-served basis. Surcharge parking is available at Baltic Car park, adjacent to the hotel.

The property reserve the right to pre-authorize your credit card for GBP 1 anytime after the reservation has been made.

The Bar and Grill at Leonardo's offers all-day dining with an extensive grill section alongside burgers, pizzas, salads, sandwiches. Leonardo Hotel serves illy coffee – illy is an iconic, family-run, Italian coffee brand.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8
Based on 10127 reviews
Cleanliness: 5.5
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 10
J
James • couple • gb
8
Nice hotel, good location
Pros:

Great location, well kept

Cons:

Nothing

2026-10-17 • via Nuitee
V
Vincent • solo_traveller • us
7
Pros:

Short walk to center city and price was competitive

Cons:

Shower over the bathtub for safety issues

2026-10-17 • via Nuitee
R
Ricardo • family_with_children • gb
8
2026-10-17 • via Nuitee
H
Harriet • solo_traveller • gb
4
Fair hotel with some safety concerns
Pros:

Breakfast was varied and at a good time. Room was fairly clean. Good location right next to baltic. Close to local bus route. Fine if you just wanted a bed to crash while exploring the city.

Cons:

Gave me the first room on the first floor where there was no key card entry to the lifts as a lone female. They were unable to swap me when asked.
Gave another person the wrong room number so they tried to enter my room later in the evening.
Breakfast quality was mediocre. Rooms could do with some TLC.

2026-10-17 • via Nuitee
C
Christine • couple • gb
7
2026-10-17 • via Nuitee
M
Matthew • couple • gb
4
Was ok
Pros:

Location

Cons:

The curtain was in the floor on arrival , no remote for the tv

2026-10-16 • via Nuitee
J
Johnson • solo_traveller • gb
3
Bit shit really
Pros:

Location

Cons:

Bar closing early Surly staff Lukewarm breakfast No hot water for shower Never stay again

2026-10-16 • via Nuitee
H
Hamza • couple • gb
9
Nice one
Pros:

Location

Cons:

All good

2026-10-16 • via Nuitee
Y
YVONNE • couple • gb
9
2026-10-16 • via Nuitee
J
James • family_with_children • gb
10
2026-10-16 • via Nuitee
C
Craig • couple • gb
6
2026-10-16 • via Nuitee
C
Claire • solo_traveller • gb
3
2026-10-16 • via Nuitee
D
David • couple • gb
10
Pros:

Location on the Quayside. Very friendly staff and excellent value

2026-10-16 • via Nuitee
F
Falls • couple • de
5
comfortless
Pros:

room a shower bath , the bath is too high to get in and out.

Cons:

the food in the restaurant. was tasteless, and the bar and dining room were very cold, had to put on my coat

2026-10-16 • via Nuitee
D
Darren • couple • gb
8
2026-10-16 • via Nuitee
J
John-leonard • couple • gb
10
Great
Pros:

It was very neat with enough space. The staffs are welcoming

Cons:

The property is good in general. I enjoyed my stay

2026-10-16 • via Nuitee
H
Hamza • couple • gb
9
Perfect
Pros:

Full package

Cons:

Non

2026-10-16 • via Nuitee
H
Hamza • couple • gb
9
10/10
Pros:

Everything

Cons:

Non

2026-10-16 • via Nuitee
M
Mustapha • solo_traveller • ma
4
2026-10-15 • via Nuitee
J
Jake • solo_traveller • gb
8
2026-10-15 • via Nuitee