Vila Gale Collection Douro

Hotels
•
Vila Gale
8.7 (1331 reviews)
Lugar dos Varais - Cambres , Lamego , pt

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Children allowed

Facilities

Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Self parking (surcharge)
Pool sun loungers
Fitness facilities (surcharge)
Spa tub (surcharge)
Internet access
Housekeeping on request
Clubhouse
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Pool temperature
Noise disturbances

Categories

Cleanliness
8.2
Some guests mentioned issues with cleanliness, like dirty windows and odor.
Service
9.2
Guests appreciated the attentive and friendly staff.
Location
9.2
The hotel has a stunning location by the Douro River, praised in multiple reviews.
Room Quality
8.7
Rooms are comfortable but a few guests noted the need for renovations.
Amenities
8.7
Amenities like the spa were well-received, though some pool issues were noted.
Value for Money
8.7
Generally perceived as good value for the experience offered.
Food and Beverage
8.2
Breakfast received mixed reviews; some items not at ideal temperatures.
Overall Experience
8.7
Overall experience was positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:01

Property Description

Luxurious Designer Hotel in the Heart of Douro Valley

Spa and Panoramic Views: Indulge in relaxation at the expansive spa with a large indoor swimming pool and enjoy panoramic views from the comfort of a room accessed by a panoramic elevator.

Culinary Delights and Wine: Experience designer furniture, open-plan living, and nutritional meals either in-room or at the restaurant with an extensive wine list, including buffet-style breakfast.

Business and Pleasure: Stay connected with free WiFi throughout the hotel, and make use of the state-of-the-art multimedia technology in the business centre for a seamless blend of work and leisure.

Experience the ultimate blend of luxury, relaxation, and convenience at Vila Galé Douro. Book now for a memorable stay amidst the stunning Douro Valley vineyards.

Important information:

Please note that extra beds and baby cots are only available upon previous request and confirmation by Vila Gale Douro.

Please note that when booking more than 4 rooms, different policies and additional supplements may apply.

Please note that on the 31st of December the half-board is a Gala Dinner with Entertainment.

Please note that for all reservations including dinner supplements, drinks are not included.

Please be advised that, due to Coronavirus (COVID-19), some hotel services, such as breakfast, lunch, dinner, gym and indoor pool must be booked in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1331 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 8.7
M
Marta • solo_traveller • ch
5
Aceitável
Pros:

Localização
Quarto espaçoso
Cama confortável
Silêncio e tranquilidade

Cons:

Não respondem ao telefone quando se tenta ligar para o hotel. Sem funcionários no bar para atendimento. Sem funcionários para fazer ovos ou panquecas ao pequeno-almoço. Quando reservamos com o Booking todas as fotos do quarto standard tem varanda. Quando chegamos ao hotel, o quarto standard com varanda só se houver disponibilidade e não havia disponibilidade. Se quiséssemos um quarto com varanda tínhamos de pagar 59€ pelo upgrade. Contudo, após o nosso descontentamento, a gerente facilitou um upgrade gratuito. Fizemos uma massagem, que era a promoção do dia, no valor de 30€. No check-out, o valor apresentado pela massagem era o dobro. Após alguma luta, lá fizeram o valor efetivo da promoção.

2026-06-16 • via Nuitee
R
Renate • couple • de
8
Hotel mit Douro-Blick und Hallenbad
Pros:

Tolle Lage direkt am Fluss, großes Bad, Blick aus dem Fenster spektakulär, Frühstück und Abendessen top, nettes junges Personal, schöner Spaziergang über Fußgängerbrücke nach Lamego

Cons:

Zufahrt zur Tiefgarage abenteuerlich, Badekappenpflicht für den Indoorpool, aber keine Badekappen beim Bademantel im Zimmer verfügbar, vielleicht hätte man die an der Rezeption bekommen (kaufen?) können, das haben wir aber leider nicht verstanden

2026-06-16 • via Nuitee
G
getulio • couple • br
10
2026-06-12 • via Nuitee
C
Carla • couple • pt
9
Vista maravilhosa
Pros:

Da vista e da localização! Tem uma paisagem maravilhosa. O quarto com espaço e o banheiro com uma bancada grande. A varanda tbm nós surpreendeu com o tamanho!

Cons:

Única situação a apontar é que uma das funcionárias não queria que o vinho rosé e branco que compramos dentro do hotel fosse tomado mais fresco do que a temperatura que ele estava. Mas o bar autorizou, então nos deram um balde com gelo para tomar o vinho ao nosso gosto e da nossa preferência 😁

2026-06-11 • via Nuitee
P
Paul • extended_group • gb
9
2026-06-10 • via Nuitee
C
Cláudia • family_with_children • pt
10
2026-06-09 • via Nuitee
A
Anderson • couple • br
9
2026-06-09 • via Nuitee
S
Stephan • couple • de
10
2026-06-07 • via Nuitee
S
Sofia • couple • pt
10
2026-06-04 • via Nuitee
S
Shirley • couple • gb
8
Very good.
Pros:

Large spacious room and lovely view of river.

Cons:

Cloudy window in main restaurant spoilt our view of the river at dinner.

2026-06-04 • via Nuitee
J
JJ Malvadeza • solo_traveller • br
9
Muito bom, vale a pena
Pros:

Conforto, cordialidade dos funcionários, bem localizado

2026-06-02 • via Nuitee
M
Margaret • solo_traveller • us
5
Overall, I enjoyed the Douro valley.
Pros:

The manager, Joanna, was super helpful and empathetic when the company that I booked for an all-day tour did not show up.

Cons:

The front desk staff was NOT helpful to my situation and I had to ask her to follow up for me, which she did reluctantly. Her suggestion was to do the tour with the company the next day, not a viable solution, since I only had 1 day. I found an alternative tour, the manager helped me book it. But the front desk staff could use some training in customer support.

2026-05-30 • via Nuitee
L
Lyssa • solo_traveller • us
5
Could be better.
Pros:

The property was very clean. We enjoyed the outdoor areas with lounge chairs and the pool.

Cons:

The air conditioning was not good. Our room was unbearably hot even with the AC turned all the way down. This made sleeping very difficult. Additionally there was no coffee in the room.

2026-05-28 • via Nuitee
F
Fernando • solo_traveller • pt
9
Pros:

Gostei de tudo no hotel, das comodidades, localização, restaurante, mas especialmente da simpatia de todos os funcionários.

Cons:

Não houve nada que possa apontar.

2026-05-26 • via Nuitee
S
Silva • couple • pt
9
A calma ao pé do rio Douro acaba sempre por carregar as nossas energias.
Pros:

Localização

Cons:

Nada a apontar

2026-05-24 • via Nuitee
S
Sandrine Ferraz Araujo • family_with_children • br
9
Recomendo, mas com algumas ressalvas.
Pros:

Eu e minha família gostamos muito do hotel. Quarto com vista MARAVILHOSA do Douro. Café da manhã muito bom!!! Pontos de melhoria: quarto confortável, mas achamos o cheiro um pouco estranho, acho que devido ao carpete. O estacionamento é pago e recomendam que você pare o caro na rodovia. Não houve problemas quanto a achar vaga, mas não acho que o estacionamento deveria ser pago. Chuveiro dentro da banheira e com parede de vidro que dá visibilidade parcial a quem esta no quarto. Achei ruim. O hotel é na Régua, portanto deve-se atentar para os passeios e reservas que são feitas em Pinhão, pois fica 25 Km de distância. Achei bem complexa essa divisão de Pinhão, Régua,, Lamego... etc.

Cons:

Estacionamento pago, quarto com carpete.

2026-05-24 • via Nuitee
M
Maria Paulo • couple • pt
9
O hotel é uma excelente varanda para o Douro
Pros:

O bom quarto com varanda em cima do rio.

Cons:

Nada a assinalar.

2026-05-21 • via Nuitee
J
Jorge • couple • pt
8
Estadia no Geral Boa
Pros:

Bom Pequeno Almoço-Localização Vista Rio

2026-05-21 • via Nuitee
S
Stephanie • couple • us
5
Pros:

Location was great, close to all. The staff were very friendly and accommodating.

Cons:

The bed was uncomfortable, the AC didn’t really work and there was a strong smell of chlorine throughout the whole hotel.

2026-05-20 • via Nuitee
B
Bernard • couple • be
7
Restaurant moet worden geëvalueerd
Pros:

Ligging was zeer goed, nette grote kamer met terrasje was zeer goed

Cons:

Personeel was moeilijk begrijpbaar, veel lawaai in restaurant zowel ‘s avonds als bij ontbijt koffie was absoluut niet drinkbaar

2026-05-18 • via Nuitee