Roker Hotel BW Premier Collection

Hotels
•
BW Premier Collection
7.9 (3073 reviews)
Roker Terrace , Sunderland , GB
+44 191 567 1786

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Issues with hot water
Room heating problems
Noise from other guests

Categories

Cleanliness
7.36
Some reviews noted issues with hot water availability affecting cleanliness perceptions.
Service
8.33
Staff are frequently mentioned as friendly and welcoming.
Location
8.87
Consistently noted as excellent with great views and easy access to beach.
Room Quality
7.32
Mixed reviews about room size and heating regulation.
Amenities
7.35
Amenities were decent but some guests mentioned improvements needed.
Value for Money
8.31
Overall perceived as good value for the quality and location.
Food and Beverage
7.86
Food received praise, but some wanted more variety in breakfast options.
Overall Experience
7.83
Many guests enjoyed their stay but had some frustrations with specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:48

Property Description

Enviable Beachfront Location
The Roker Hotel, situated by Roker beach, offers a picturesque setting for your stay. Many rooms provide stunning views of the North Sea and Roker Pier, creating a tranquil atmosphere for guests.

Diverse Dining Options
Indulge in a variety of culinary experiences at The Roker Hotel. From the in-house cakery Let There Be Crumbs for delightful afternoon tea to the wood-fired pizza oven at Antico's Italian, there's something to satisfy every palate.

Unique Drinking Experience
Unwind at the Poetic License bar, known for its 'soul-food' favorites and cocktails crafted from spirits distilled on-site. The industrial-chic ambiance adds a touch of sophistication to your evening.

Experience seaside luxury and exceptional service at The Roker Hotel. Book your stay now to create unforgettable memories by the beach.

Important information:

Please note some of our rooms may be subject to noise from our bustling gin and cocktail bar located onsite, which is open until 01:00. If you would like to request a quieter room, please ask our reception team when booking.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.9
Based on 3073 reviews
Cleanliness: 7.36
Service: 8.33
Location: 8.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
G
Goyne • couple • gb
6
Overall we enjoyed our stay ,would upgrade to a larger room with a view if we stay again .
Pros:

The breakfast was disappointing ,not hot at all ,lukewarm and overdone as kept heated but not hot

Cons:

The cooked breakfast could have been hot and we were not told we could have had eggs cooked if wanted

2026-10-23 • via Nuitee
V
Valerie • couple • gb
7
Good ap apart from heating and the bath water was too cold
Pros:

The view

Cons:

Heating doesn’t come on till 7pm and it was cold during the afternoon

2026-10-23 • via Nuitee
D
David • family_with_children • gb
6
2026-10-23 • via Nuitee
G
Geralyn • couple • gb
7
Lovely place great views, please bring back the poetic licence gin 🤣
Pros:

Lovely sea view

Cons:

Heating is on timer that for elderly guests may not be good however they did put the heating on when I asked

2026-10-22 • via Nuitee
M
Manpreet • couple • gb
5
2026-10-21 • via Nuitee
M
M • extended_group • gb
5
Pros:

Ladies serving breakfast were lovely. Very pleasant and helpful, nothing too much trouble

Cons:

Room was rather depressing good size but poor lighting and gloomy. One bed springs were sticking up, turning the mattress was an improvement. Disappointing that rooms were only serviced once during stay and inadequate tea/biscuits were supplied for the number of nights.

2026-10-20 • via Nuitee
R
robert • couple • gb
10
Pros:

perfect room location breakfast was lovely with a great view also.

Cons:

nothing

2026-10-19 • via Nuitee
A
Amanda • couple • gb
7
Adequate but expensive
Pros:

Location and facilities

Cons:

Room was small, didn’t have a sea view and was noisy as over the ballroom, not what I expected for a premier room

2026-10-18 • via Nuitee
Y
Yvonne • family_with_children • es
6
Pros:

The position

Cons:

Room and corridors dark and gloomy.

2026-10-16 • via Nuitee
K
Kevin • extended_group • gb
9
Nice comfortable stay for a football weekend.
Pros:

Handy for the Football and beach.

2026-10-15 • via Nuitee
S
Sandra • couple • gb
9
Pros:

Clean and friendly staff

2026-10-15 • via Nuitee
N
Noel • solo_traveller • gb
10
Pros:

Great restaurant and bar area. Well designed comfortable rooms. Excellent parking

2026-10-13 • via Nuitee
L
lesley • couple • gb
7
Came for family birthday celebration , public areas really good, but our room very worn.
Cons:

Carpet in room threadbare and stained,, desk damaged and scratched,, marks on wall. Room worn generally.

2026-10-12 • via Nuitee
N
Nicholas • extended_group • gb
9
2026-10-12 • via Nuitee
D
dean • couple • gb
10
2026-10-12 • via Nuitee
J
Jade • couple • gb
4
Okay
Pros:

Decent bar

Cons:

Room put the back felt like it was in the basement

2026-10-09 • via Nuitee
D
Darren • couple • gb
10
Excellent staff very friendly and helpful, rooms are excellent comfortable beds
Pros:

Breakfast was excellent

Cons:

everything was perfect

2026-10-08 • via Nuitee
G
Govinath • family_with_children • gb
6
So far it’s okay
Pros:

Sea front nice location and view

Cons:

The room I have stayed like in underground and too far from the reception and like maze also I have booked with breakfast but it’s not much choice to have also the fruits. I couldn’t see any basic fruit bananas.
Otherwise everything was fine.

2026-10-08 • via Nuitee
M
Malcolm • couple • gb
10
2026-10-07 • via Nuitee
C
Colin • couple • gb
10
Pros:

Spot on

2026-10-07 • via Nuitee