Roker Hotel BW Premier Collection

Hotels
•
BW Premier Collection
7.9 (3073 reviews)
Roker Terrace , Sunderland , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Issues with hot water
Room heating problems
Noise from other guests

Categories

Cleanliness
7.36
Some reviews noted issues with hot water availability affecting cleanliness perceptions.
Service
8.33
Staff are frequently mentioned as friendly and welcoming.
Location
8.87
Consistently noted as excellent with great views and easy access to beach.
Room Quality
7.32
Mixed reviews about room size and heating regulation.
Amenities
7.35
Amenities were decent but some guests mentioned improvements needed.
Value for Money
8.31
Overall perceived as good value for the quality and location.
Food and Beverage
7.86
Food received praise, but some wanted more variety in breakfast options.
Overall Experience
7.83
Many guests enjoyed their stay but had some frustrations with specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:48

Property Description

Enviable Beachfront Location
The Roker Hotel, situated by Roker beach, offers a picturesque setting for your stay. Many rooms provide stunning views of the North Sea and Roker Pier, creating a tranquil atmosphere for guests.

Diverse Dining Options
Indulge in a variety of culinary experiences at The Roker Hotel. From the in-house cakery Let There Be Crumbs for delightful afternoon tea to the wood-fired pizza oven at Antico's Italian, there's something to satisfy every palate.

Unique Drinking Experience
Unwind at the Poetic License bar, known for its 'soul-food' favorites and cocktails crafted from spirits distilled on-site. The industrial-chic ambiance adds a touch of sophistication to your evening.

Experience seaside luxury and exceptional service at The Roker Hotel. Book your stay now to create unforgettable memories by the beach.

Important information:

Please note some of our rooms may be subject to noise from our bustling gin and cocktail bar located onsite, which is open until 01:00. If you would like to request a quieter room, please ask our reception team when booking.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.9
Based on 3073 reviews
Cleanliness: 7.36
Service: 8.33
Location: 8.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
C
CPotter • solo_traveller • gb
9
Pros:

The views at breakfast and the breakfast.
Rooms pretty nice and beautiful old building.

Cons:

The room I had was nice but right by the door into the wing. A bit noisy.

2026-09-19 • via Nuitee
C
Chloe • solo_traveller • gb
10
2026-09-17 • via Nuitee
S
Sam • couple • gb
9
Very enjoyable all things considered, we would definitely think about staying again.
Pros:

Breakfasts were perfect, rooms were very comfortable and staff were super helpful.

Cons:

Refill on the room coffee would have been nice, at one point seemed like some drunk people were making noise in the hallway. Also, for the "premium" room, the bathtub seemed a little small compared to the large corner one in the picture. If I had known there was different layouts for them I doubt id have paid the extra. Also the lift had a sign up citing maintenance issues, which would have been helpful instead of having to haul my suitcase up the stairs with my walking stick.

2026-09-17 • via Nuitee
M
Maren • couple • de
8
2026-09-17 • via Nuitee
G
Geoffrey • couple • gb
9
Although bath room facilities were below standard, we still enjoyed the lively atmosphere of the hotel and would probabl
Pros:

Location, very friendly staff, breakfast very good with plenty of choice

Cons:

Bathroom was a bit tired and needed to be updated, shower went all over the place and made floor wet. Had to request a clean dry bath mat every day. No heated towel rail to dry out towels after use, toilet seat loose.
Lift was not working.

2026-09-17 • via Nuitee
J
JOHN • couple • gb
8
Great hotel - must have had a off day
Pros:

Stayed here many times over the years .
Best hotel.
Comfortable and quite unique for chain hotel.
(Best western)
Best by far on the promenade but that’s reflected in the prices
Parking available on site

Cons:

This time they must have had staff shortages at breakfast . Not even many in .
No milk no bread no cups one girl up the wall trying keep it all together .
Cooked food bin sat there a good while .
Not cooked to order like has been in the past
Bath water pressure that low took a hour fill bath up .
Rang reception to tell em I’d be a bit late checking out due to this. And was ignored .

2026-09-17 • via Nuitee
J
Joanne • solo_traveller • gb
10
wonderful - felt very safe as a solo traveller and enjoyed a wonderful fish and chips in the bar
Pros:

great location - tasty breakfast with a view of the sea!

Cons:

bit worn in places but not a concern as very clean and looked after

2026-09-16 • via Nuitee
B
Bill • couple • gb
9
Pros:

Staff were very good and helpful. Good breakgast.
I


f

Cons:

Room was quite dark but comfortable

2026-09-16 • via Nuitee
E
Emma • solo_traveller • gb
8
Good overnight stay
Pros:

Great location, lovely view

Cons:

Had to go upstairs along a corridor to go back down to a ground floor room. Bit inconvenient. Flies around breakfast - fruit and pastries

2026-09-16 • via Nuitee
J
Jo • solo_traveller • gb
9
2026-09-16 • via Nuitee
L
Lesley • extended_group • gb
6
For us it was a return to our roots - we felt comfortable and enjoyed it.
Pros:

Staff very pleasant and helpful. Room was fine except the towel number had not been increased to accommodate the change from single to double (immediately rectified on request)

Cons:

Nothing we didn't like - only comment would be the hotel is a bit dowdy and would benefit from a bit of a makeover

2026-09-15 • via Nuitee
L
lee • solo_traveller • gb
8
2026-09-15 • via Nuitee
G
Gordon David • couple • gb
8
Enjoyed our stay overall.
Pros:

Location fabulous, room very clean and comfortable. Too many stairs to the room, would have asked for a room nearer reception area.

Cons:

Different evening menu. Stairs.

2026-09-14 • via Nuitee
D
David • couple • gb
9
2026-09-14 • via Nuitee
P
paula • solo_traveller • gb
9
2026-09-14 • via Nuitee
S
Sarah • solo_traveller • gb
8
Pros:

Location was great, staff very friendly and welcoming.

Cons:

During one evening could hear hammering and drilling/ electric screw driver being used! This went on until 01.30 in the morning. I did bring it up with reception staff and they would look into it. They said it wasn't work they were carrying out. Couldn't say where it was coming from but didn't hear anything the following nights.

2026-09-14 • via Nuitee
H
Hassall • solo_traveller • gb
10
Pros:

Excellent service, rooms very clean staff very helpful, great value breakfast

Cons:

The position of the hotel is great for the beach and shops along the sea front with plenty of places to get food

2026-09-10 • via Nuitee
R
Raymond • solo_traveller • gb
9
2026-09-10 • via Nuitee
S
Simon • couple • gb
10
Everything was great, views, food and staff were nice and friendly.
Pros:

Location

2026-09-09 • via Nuitee
J
John • couple • gb
6
Satisfactory
Pros:

Location

Cons:

Needs a new mattress

2026-09-09 • via Nuitee