NOI Vitacura

Hotels
8.4 (931 reviews)
Av. Nueva Costanera 3736 , Santiago , cl

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
7.84
Some comments about cleanliness issues in public bathrooms and areas.
Service
9.11
Friendly and helpful staff noted, but some mentioned slow service in the restaurant.
Location
9.35
Very positive sentiment towards the location across multiple reviews.
Room Quality
8.3
Various reviews mention outdated rooms but also comfortable beds.
Amenities
7.83
Mixed reviews, with some amenities needing improvement, notably the gym.
Value for Money
7.79
Concerns expressed about the value given the aging facilities.
Food and Beverage
8.14
Good breakfast options but lacked variety and service complaints.
Overall Experience
8.81
Overall, a comfortable stay despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:27

Property Description

Rooftop Swimming Pool and Spa

The NOI hotel in Santiago features a luxurious rooftop swimming pool and a relaxing spa where guests can unwind and rejuvenate after a day of exploring the city. With impeccable contemporary design, the pool area offers stunning views of the city skyline, creating the perfect ambiance for relaxation.

Designer Style Rooms with Premium Amenities

Experience comfort and style in the spacious designer rooms at NOI Vitacura. From flat-screen cable TV and minibars to exclusive linen imported from Europe, each room is thoughtfully designed to provide a luxurious stay. Some rooms even boast terraces and hot tubs for the ultimate indulgence.

Gourmet Dining and Beauty Treatments

Indulge in gourmet Chilean dishes at Restaurant Fronterizo and start your day with a full buffet breakfast featuring regional jams. Guests can also pamper themselves with beauty treatments at the spa, which includes a heated pool, sauna, and steam baths for a truly relaxing experience.

Book your stay at NOI Vitacura now and elevate your Santiago experience with our exceptional amenities and services.

Important information:

The minimum age to use the spa facilities is 15 years.

The use of the indoor pool requires a swimming cap. NOI Vitacura can provide guests with a free swimming cap upon request.

Rooftop Swimming Pool is available from 11:00 to 18:00.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$80 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for US$80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 931 reviews
Cleanliness: 7.84
Service: 9.11
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 8.14
Overall Experience: 8.81
F
Felipe couple cl
4
Mala
Pros:

El desayuno y la ubicación

Cons:

La calefacción funcionaba mal, los ascensores tenían movimientos raros, en cualquier momento pensaba que se caí.
El estacionamiento un desagrado, sin el radio de giro para poder bajar al menos -4 , en más de 4 ocasiones tuve que detenerme y poner marcha atrás para volver intentar bajar. Si hay alguien subiendo o bajando al mismo tiempo queda bloqueado.
El precio no fue el que me ofreció booking y se realizó el pago final por la web. Después sumaron impuestos que en teoría ya habían sido cobrados.
Las instalaciones en sí viejas, con falta de mantención , baño con problemas del agua en el WC y la ducha disparaba para todos lados.
Para ser 5 estrellas encuentro increíble que cobren hasta por la cápsula del café en la pieza.

2026-07-04 via Nuitee
A
Andrés couple cl
8
Pros:

UBICACION

Cons:

TINA ESTABA SIN TAPON FUNCIONANDO

2026-07-03 via Nuitee
A
Alejandra couple cl
7
Nada que sorprenda esperaba más
Pros:

La ubicación
Cama excelente

Cons:

Un poco antiguo o con falta de mantencion
Una cuota de modernidad o renovación no sería malo
Porque la ubicación y la vista de la terraza son espectaculares

2026-07-02 via Nuitee
U
Urbina couple cl
8
Bien pero podría ser excelente
Pros:

Si , la instalación del bien estar y spa muy cómodo , desayuno de primer nivel

Cons:

El baño de la pieza se sale el agua (ducha), el internet lento

2026-07-01 via Nuitee
A
Alarcón solo_traveller cl
8
Pros:

La zona del SPA

Cons:

Personal del hotel hablaba muy fuerte en la mañana tipo 7 Am en la recepción y se escuchaban las habitaciones

2026-07-01 via Nuitee
A
Alvaro solo_traveller cl
9
Excelente
Pros:

Todo increible. Muy lindo y limpio

2026-06-29 via Nuitee
C
Correa solo_traveller cl
8
2026-06-29 via Nuitee
G
gabriela couple cl
6
2026-06-26 via Nuitee
J
Jaime solo_traveller pa
10
2026-06-24 via Nuitee
E
Elba Moncada family_with_children ve
9
Pros:

Excelente ubicación, atención y servicio

2026-06-23 via Nuitee
D
Daniela solo_traveller cl
10
Cons:

La pieza la hicieron muy tarde

2026-06-22 via Nuitee
E
Eduardo couple br
7
OK
Pros:

O quarto é espaçoso e bem decorado.
O café da manhã é ótimo
O hotel é perfumado e fica numa zona com ótimos restaurantes

Cons:

O quarto fica perto de bares com música e a vedação acústica é péssima. Ficamos no quarto 604.
A música só parava às 2h da manhã
O ar condicionado não funcionava. Como não era possível abrir a janela por conta do barulho, passamos calor
O banheiro precisa de manutenção pois a água vaza do Box para fora da área molhada
Os móveis dos quartos também precisam de ajustes

2026-06-22 via Nuitee
M
Marcelo couple cl
8
2026-06-18 via Nuitee
J
Jimena solo_traveller de
8
2026-06-17 via Nuitee
S
Stake couple ar
10
2026-06-16 via Nuitee
R
rodrigo couple cl
4
Un desastre
Pros:

La ubicación y la personal amable

Cons:

Que el control remoto no funcionaba
1 ventana que no se podía cerrar
Y la calefacción se apagaba no funcionaba a la 9:45 me cambiaron de pieza , en resumen pasé con maestros en mi habitación

2026-06-16 via Nuitee
R
RENE solo_traveller cl
10
2026-06-15 via Nuitee
Łukasz couple pl
7
Akceptowalny
Pros:

Wygodne łóżko.

Cons:

Niedziałająca klimatyzacja, chłodno w pokoju, brak śniadania na wynos, konieczność codziennego aktualizowania karty do pokoju.

2026-06-15 via Nuitee
A
Anthony couple uy
10
En general muy bien todo.
Pros:

Muy buena ubicacion cerca de restaurantes, muy buen desayuno, la habitacion muy amplia y comoda, el spa muy bien.

Cons:

La television no funcionaba bien con las aplicaciones

2026-06-15 via Nuitee
A
ACEVEDO couple cl
10
2026-06-12 via Nuitee