NOI Vitacura

Hotels
8.4 (903 reviews)
Av. Nueva Costanera 3736 , Santiago , cl

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
7.84
Some comments about cleanliness issues in public bathrooms and areas.
Service
9.11
Friendly and helpful staff noted, but some mentioned slow service in the restaurant.
Location
9.35
Very positive sentiment towards the location across multiple reviews.
Room Quality
8.3
Various reviews mention outdated rooms but also comfortable beds.
Amenities
7.83
Mixed reviews, with some amenities needing improvement, notably the gym.
Value for Money
7.79
Concerns expressed about the value given the aging facilities.
Food and Beverage
8.14
Good breakfast options but lacked variety and service complaints.
Overall Experience
8.81
Overall, a comfortable stay despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:27

Property Description

Rooftop Swimming Pool and Spa

The NOI hotel in Santiago features a luxurious rooftop swimming pool and a relaxing spa where guests can unwind and rejuvenate after a day of exploring the city. With impeccable contemporary design, the pool area offers stunning views of the city skyline, creating the perfect ambiance for relaxation.

Designer Style Rooms with Premium Amenities

Experience comfort and style in the spacious designer rooms at NOI Vitacura. From flat-screen cable TV and minibars to exclusive linen imported from Europe, each room is thoughtfully designed to provide a luxurious stay. Some rooms even boast terraces and hot tubs for the ultimate indulgence.

Gourmet Dining and Beauty Treatments

Indulge in gourmet Chilean dishes at Restaurant Fronterizo and start your day with a full buffet breakfast featuring regional jams. Guests can also pamper themselves with beauty treatments at the spa, which includes a heated pool, sauna, and steam baths for a truly relaxing experience.

Book your stay at NOI Vitacura now and elevate your Santiago experience with our exceptional amenities and services.

Important information:

The minimum age to use the spa facilities is 15 years.

The use of the indoor pool requires a swimming cap. NOI Vitacura can provide guests with a free swimming cap upon request.

Rooftop Swimming Pool is available from 11:00 to 18:00.

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Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$80 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for US$80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 903 reviews
Cleanliness: 7.84
Service: 9.11
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 8.14
Overall Experience: 8.81
C
Carolina • family_with_children • cl
10
Muy agradable
Pros:

Que se dieron el tiempo de revisar que era el cumpleaños de mi hija y le mandaron un postre con una vela a la pieza

Cons:

La ducha es abierta y se salía toda el agua y el piso se puso muy resbaloso y peligroso. Es un gran problema porque intentamos seca con toallas y me
Resbalé y podría haber sido grave.

2026-05-27 • via Nuitee
C
Cata • couple • cl
9
Cons:

Pasamos toda la noche con olor a desagüe en la habitacion

2026-05-26 • via Nuitee
F
Felipe • solo_traveller • cl
10
2026-05-26 • via Nuitee
C
Claudio • couple • cl
4
Hotel con buena posiciona y spa, pero en decandencia general
Pros:

Spa, piscina y gimnasio

Cons:

Al personal le falta entrenamiento de servicio: todos los contactos que tuvimos fueron deficientes
- guardia prepotente
- nadie en recepción saluda
- poco cordial señor de spa
Creo que es fácil mejorar

2026-05-25 • via Nuitee
C
Cristian • couple • cl
1
Desilusionante
Pros:

Ubicacion

Cons:

Mala Calefaction y mal estacionamiento, muy difícil bajada al- 4

2026-05-25 • via Nuitee
M
MARIA ASUNCION • couple • es
9
2026-05-24 • via Nuitee
J
Julio • couple • cl
7
2026-05-23 • via Nuitee
L
Leandro • couple • cl
7
descanso
Pros:

La comodidad y ubicación

Cons:

Cuando llegamos había un mal olor que se pasó hasta la habitacion

2026-05-23 • via Nuitee
C
Camilo • solo_traveller • cl
10
2026-05-23 • via Nuitee
B
Bernardita • family_with_children • cl
9
2026-05-23 • via Nuitee
C
Christian • couple • cl
7
Pros:

Ubicacion y atención del personal

Cons:

Dormitorio poco calido, calefaccion no funcionó bien, desayuno regular.

2026-05-22 • via Nuitee
S
Sergio • solo_traveller • cl
8
2026-05-18 • via Nuitee
M
Mujica • family_with_children • cl
10
2026-05-14 • via Nuitee
N
N • couple • cl
1
Atención del spa pésima.
Pros:

El desayuno y el personal impecable. La recepción tambien.

Cons:

En el spa nos dieron un servicio que no fue el solicitado y al pedir al encargado alguna solución casi se rie en nuestra cara.

2026-05-14 • via Nuitee
K
Katherine • extended_group • cl
5
Cons:

El gimnasio en mal estado y muy basico. La ducha tuvo agua corriendo toda la noche. Zancudos en la habitacion

2026-05-12 • via Nuitee
G
Giordanno • couple • cl
10
2026-05-11 • via Nuitee
E
Emma • solo_traveller • cl
10
Pros:

Excelente todo, la piscina temperada, el sauna, la habitación y destaco el baño, muy amplio y con una tina muy rica...

Cons:

Solo como comentario menor, las ventanas de la piscina temperada estaban sucias, en mi habitación no vi el secador de pelo... Pero solo detalles.

2026-05-10 • via Nuitee
A
Antonia • couple • cl
9
Pros:

Comodidades

Cons:

Cierto ruido ambiental

2026-05-07 • via Nuitee
P
PAULA • family_with_children • cl
8
Pros:

Camas duras, humedad en la habitación

Cons:

Desayuno

2026-05-05 • via Nuitee
M
Mónica • couple • cl
10
Excelente hotel.
Pros:

Muy buena atención.

Cons:

Faltó tener un aromatizante en la pieza.

2026-05-04 • via Nuitee