Palais Medina Riad Resort

Hotels
Atlas
7.8 (2691 reviews)
Avenue Allal El Fassi , Fès , ma

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Convenient SPA services
Cons:
Cleanliness issues
Food safety concerns

Categories

Cleanliness
6.01
Issues with mold in bathrooms and cleanliness reported in the reviews.
Service
8.98
Mixed experiences; staff did respond to issues but there were significant service failures.
Location
9.52
Location praised in some reviews for its view and accessibility.
Room Quality
7.47
Rooms mentioned as needing renovations and issues with temperature control were noted.
Amenities
9
SPA services were praised, indicating good amenities.
Value for Money
7.46
Breakfast and overall pricing questioned in reviews.
Food and Beverage
5.01
Severe issues reported with food leading to illness.
Overall Experience
8.98
Despite significant issues, some positive experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 05:47

Property Description

Luxurious Andalusian Oasis
The Palais Medina & Spa Hotel in Fes offers a serene escape in a 5-hectare Andalusian garden, boasting stunning views of the Jbel Zallagh Hill and the Old Medina.

Unparalleled Relaxation
Indulge in the hotel's luxury spa center, Thalion Spa, offering a variety of beauty treatments. Unwind on the large garden terrace, overlooking the picturesque surroundings.

Culinary Delights
Savor international and Moroccan cuisine at the hotel's 3 restaurants, followed by drinks at the piano bar or a night of entertainment at the night club.

Experience the perfect blend of luxury and tranquility at Palais Medina & Spa Hotel. Book your stay now to immerse yourself in the beauty of Fes.

Important information:

At check-in, the hotel offers a 10% discount for all services of the Daniel Jouvance Spa.
Guests will be requested to present the credit card used for the booking. No prepayment will be charged on the credit card. Full payment is due upon arrival.

Gala dinner for the 31st of December is not included in the rooms' rates and is optional. It is to be paid on site.

We apologize for any inconvenience caused and thank you for your understanding
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FEZ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 2691 reviews
Cleanliness: 6.01
Service: 8.98
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 7.46
Food and Beverage: 5.01
Overall Experience: 8.98
H
Hassan extended_group ma
5
This hotel’s service and amenities are degrading, the staff is unwelcoming, won’t come back again and definitely won’t r
Pros:

-Location
-Comfort of bed
-Spacious deluxe room

Cons:

-Unprofessional and unwelcoming staff
-Lack of cleanliness (stains on carpet and bed)
-Some parts of the hotel definitely need renovation

2026-07-25 via Nuitee
D
Drissia family_with_children fr
10
Hôtel top très bon petit déjeuner
Pros:

Tout

Cons:

Rien

2026-07-25 via Nuitee
A
Abdelhamid family_with_children fr
2
2026-07-25 via Nuitee
F
Fatiha solo_traveller fr
6
Pros:

Le personnel sympa et réceptif, lit confortable, calme, chambre spacieuse. Parking sécurisé avec barrière et gardien.

Cons:

Fallait demander à chaque fois pour le café nespresso. Gel douche n'a pas été rempli le jour suivant. Baignoire difficile d'accès (glissé plusieurs fois).

2026-07-24 via Nuitee
L
LOUBNA solo_traveller it
9
2026-07-23 via Nuitee
T
Taoufik solo_traveller be
5
Pros:

L'hôtel est bien situé.

Cons:

L'hôtel a besoin d'un réel rafraîchissement : la moquette, l'ascenseur, les salles de bain....
La salle de bain est dangereuse, faire attention aux chutes.
Le matelas est super ferme.
L'accès à Internet est limité à 15 minutes, du jamais vu dans un 5*!

2026-07-23 via Nuitee
O
Olena couple ua
8
2026-07-22 via Nuitee
R
Russel solo_traveller ma
8
It was a great stay!
Pros:

The bed is comfortable. Location is great super close to the mall.

Cons:

I think the front desk should ask cleaners to check the room first before sending the guest to the room to double check if its tidy. We found dusts on the tables.

2026-07-22 via Nuitee
S
Siena couple nl
10
Aanrader
Pros:

+ het hotel is prachtig en lekker rustig
+ gratis upgrade naar een kamer met uitzicht op het zwembad
+ het ontbijt
+ het zwembad was echt het hoogtepunt en de life guard verdient complimenten; goede gast!

Cons:

Fez zelf is niet echt onze stad, maar des te fijner dat we een top hotel hadden waar we ons konden vermaken.

2026-07-22 via Nuitee
Z
Zakaria solo_traveller be
10
Pros:

Location

Cons:

Niets

2026-07-21 via Nuitee
K
khassan s solo_traveller ru
9
Pros:

Местоположения рядом торговый центр
Очень удобная кровать
Завтрак вкусный и очень все аккуратно сделано и быстро убирают и приносит то что не хватает
Бассейн большой хороший мало народу

Cons:

Как всегда наверное в Марокко везде проблемы с ванной комнаты вода плохо уходит туалете не лучше нужен ремонт где то плесень что то сломано!!
Мебель тоже уже устаревшая

2026-07-21 via Nuitee
J
jasmin family_with_children ch
8
Pros:

Gute Poollandschaft
Super Restaurant! Alle unsere Wünsche wurden berücksichtigt und das Essen war top!
Service ist top

2026-07-20 via Nuitee
H
husamettin solo_traveller gb
10
Pros:

The hotel staff were incredibly friendly, welcoming, and always smiling. The service was excellent, and the hotel was peaceful and quiet, away from the noise of the city. It is one of the nicest places to stay in Fes, and I would highly recommend it to anyone visiting the city.

2026-07-20 via Nuitee
S
Sofiane family_with_children de
7
Pros:

Personal
Frühstück
Lage
Schwimmbad

Cons:

Installationen sind veraltet und müssen erneuert werden

2026-07-19 via Nuitee
A
Abdellah solo_traveller be
9
2026-07-19 via Nuitee
O
Oabid solo_traveller sa
8
Pros:

الهدوء والراحة

Cons:

الاثاث يحتاج تجديد

2026-07-18 via Nuitee
M
Myriam couple fr
10
2026-07-18 via Nuitee
A
Anass solo_traveller nl
10
2026-07-17 via Nuitee
L
LILIA solo_traveller ma
8
2026-07-16 via Nuitee
M
mohamed extended_group ma
8
2026-07-16 via Nuitee