Palais Medina Riad Resort

Hotels
•
Atlas
7.8 (2797 reviews)
Avenue Allal El Fassi , Fès , MA
+212 5290-80104

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Convenient SPA services
Cons:
Cleanliness issues
Food safety concerns

Categories

Cleanliness
6.01
Issues with mold in bathrooms and cleanliness reported in the reviews.
Service
8.98
Mixed experiences; staff did respond to issues but there were significant service failures.
Location
9.52
Location praised in some reviews for its view and accessibility.
Room Quality
7.47
Rooms mentioned as needing renovations and issues with temperature control were noted.
Amenities
9
SPA services were praised, indicating good amenities.
Value for Money
7.46
Breakfast and overall pricing questioned in reviews.
Food and Beverage
5.01
Severe issues reported with food leading to illness.
Overall Experience
8.98
Despite significant issues, some positive experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 05:47

Property Description

Luxurious Andalusian Oasis
The Palais Medina & Spa Hotel in Fes offers a serene escape in a 5-hectare Andalusian garden, boasting stunning views of the Jbel Zallagh Hill and the Old Medina.

Unparalleled Relaxation
Indulge in the hotel's luxury spa center, Thalion Spa, offering a variety of beauty treatments. Unwind on the large garden terrace, overlooking the picturesque surroundings.

Culinary Delights
Savor international and Moroccan cuisine at the hotel's 3 restaurants, followed by drinks at the piano bar or a night of entertainment at the night club.

Experience the perfect blend of luxury and tranquility at Palais Medina & Spa Hotel. Book your stay now to immerse yourself in the beauty of Fes.

Important information:

At check-in, the hotel offers a 10% discount for all services of the Daniel Jouvance Spa.
Guests will be requested to present the credit card used for the booking. No prepayment will be charged on the credit card. Full payment is due upon arrival.

Gala dinner for the 31st of December is not included in the rooms' rates and is optional. It is to be paid on site.

We apologize for any inconvenience caused and thank you for your understanding
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FEZ

Location

Guest Reviews

7.8
Based on 2797 reviews
Cleanliness: 6.01
Service: 8.98
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 7.46
Food and Beverage: 5.01
Overall Experience: 8.98
T
Thomas • solo_traveller • fr
8
2026-09-17 • via Nuitee
F
Farah • couple • fr
8
2026-09-15 • via Nuitee
H
HOUSSAM • couple • ma
10
Pros:

Everything

Cons:

Everything

2026-09-14 • via Nuitee
R
rkia • extended_group • fr
7
2026-09-11 • via Nuitee
I
IRENE • couple • gi
7
Hotel was comfy. Lacked some music bar/coffee at night. Needed taxis to go anywhere which adds up as taxis only take
Pros:

Location was good but you need a taxi and taxis only take 3. A shuttle should be offered to medina.

Cons:

The need for small taxis which adds up and lack of a good bar/coffee service after dinner. No pool lifeguard either and breakfast lacked freshly cooked eggs as hardly anyone was there to make it. On our last day not even ingredients. Lots of veg potatoes or rice for breakfast.

2026-09-11 • via Nuitee
I
IRENE • extended_group • gi
6
Confortable clean but would not repeat.
Pros:

Great big pool and clean.

Cons:

Sun beds dirty cushions. Location needs taxis to go to medina and you need 2 as they inly take 3 if you are 4 you need 2. No live music or have a nice drink or coffee after meals was like ghost town.

2026-09-11 • via Nuitee
A
Azeddine • solo_traveller • ma
1
2026-09-08 • via Nuitee
A
Aymane • solo_traveller • ma
2
2/10
Pros:

Mauvaise expérience par rapport qualité-prix, c'était supposé un pack de noce mais finalement l'hôtel a ignoré notre demande qui était confirmée 2 fois par les responsables. La chambre par contre était assez grande et bien entretenu, sauf que y avait aucune bouteille d'eau.

Cons:

Mauvaise expérience par rapport qualité-prix, c'était supposé un pack de noce mais finalement l'hôtel a ignoré notre demande qui était confirmée 2 fois par les responsables, la chambre à coucher était supposé être préparé pour la nuit de noce, mais finalement c'etait très normale, sans oublier le petit déjeuner continental qui était juste mangeable. Aucune bouteille d'eau tout le séjour...

2026-09-07 • via Nuitee
M
M'Hamed • family_with_children • nl
9
2026-09-07 • via Nuitee
I
Imaankaf • couple • nl
8
Was goed
2026-09-07 • via Nuitee
A
Andrey • couple • br
10
Excelente estadia
Pros:

Tudo muito limpo, bonito, organizado! Localização excelente e funcionários com ótimo atendimento ! Ambiente incrível e com tudo que precisamos, quarto muito bom também é ótimo café da manhã

2026-09-06 • via Nuitee
L
Lamik • solo_traveller • ma
10
2026-09-05 • via Nuitee
H
Hamadi • solo_traveller • se
3
Pros:

Close to the downtown

Cons:

Over prise and its not 4 star hotel, ill give it 2 star

2026-09-04 • via Nuitee
S
Sam • solo_traveller • gb
5
I would not come back again
Pros:

The pool and location

Cons:

Buffet
No complimentay water after the first day.
Asked for coffee and i was given one pod after 2 hrs of asking!
General service below expectation of a 5 Star

2026-09-04 • via Nuitee
L
Laghrib • solo_traveller • ma
6
Pros:

L'emplacement

Cons:

Le petit déjeuner

2026-09-02 • via Nuitee
R
Richard PHUONG • family_with_children • fr
10
2026-08-31 • via Nuitee
M
Mohamed • couple • fr
3
Hôtel vétuste
Pros:

L’accueil du personnel et l’emplacement

Cons:

L’établissement n’est pas entretenu
Les équipements sont vétustes
La baignoire est difficile d’accès
La qualité des serviettes très moyenne
Le thé froid

2026-08-31 • via Nuitee
M
morade • couple • fr
8
Un établissement non entretenu mais très bien placé
Pros:

Le lieu et la piscine

Cons:

La disponibilité du personnel et le petit déjeuner

2026-08-30 • via Nuitee
M
Mohamed • family_with_children • qa
8
Pros:

Location and Pool

Cons:

Old Furniture

2026-08-30 • via Nuitee
P
Petrai • couple • it
9
2026-08-28 • via Nuitee