Splendid Holiday Hotel Spa

Hotels
9.4 (1201 reviews)
16 Ngõ Thọ Xương lane , Hanoi , vn

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Excellent breakfast
Cons:
Small rooms
Maintenance issues
Misleading pool information

Categories

Cleanliness
8.76
Some rooms noted for less maintenance, especially some complaints about quality.
Service
10
Overall, service was praised, especially Jacky's assistance.
Location
9.73
Location was frequently commended for convenience and access.
Room Quality
8.27
Room sizes were smaller than expected, and some issues were noted.
Amenities
9.22
While there were complaints about the pool, other amenities were well-received.
Value for Money
9.75
Value justifies the price with good services and location.
Food and Beverage
9.71
Breakfast was highlighted positively by multiple reviews.
Overall Experience
9.76
Generally a satisfying experience, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:29

Property Description

Central Location:
Situated in the heart of Hanoi, Splendid Holiday Hotel Spa is a stone's throw away from iconic landmarks such as St. Joseph Cathedral and Thang Long Water Puppet Theater.

Luxurious Amenities:
Indulge in a range of amenities including a business centre, concierge service, 24-hour front desk, and complimentary WiFi in all areas.

Culinary Delights:
Savor a delightful breakfast spread and relish American and Asian cuisine at the on-site restaurant, with a vegetarian menu available upon request.

To experience the epitome of comfort and convenience in Hanoi, book your stay at Splendid Holiday Hotel Spa today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.4
Based on 1201 reviews
Cleanliness: 8.76
Service: 10
Location: 9.73
Room Quality: 8.27
Amenities: 9.22
Value for Money: 9.75
Food and Beverage: 9.71
Overall Experience: 9.76
K
Katie • couple • gb
10
Helpful staff, great location and lots of breakfast options.
Pros:

Mr Tom & his team were very friendly, always welcoming us back each time we returned to the hotel and always asking if everything was ok or anything they can do. Breakfast had a lot of options and we even got upgraded to a bigger room when we arrived. They gave us a leaving gift too. We were only there for 1 night but would definitely return if we come back to Hanoi.

Cons:

The top level where we stayed had one flight of stairs, but was fine as they helped us with our cases.

2026-06-18 • via Nuitee
B
Boghos • solo_traveller • fr
8
2026-06-11 • via Nuitee
C
Christophe • couple • fr
10
Pros:

Gentillesse MR Tom

Cons:

Emplacement

2026-06-09 • via Nuitee
T
Thomas Hoang • couple • fr
10
Pros:

Thank you Anna , Tom and Angela for the excellent service

2026-06-09 • via Nuitee
C
Catarina • family_with_children • gb
10
Pros:

Great location near the old quarter. Rooms are comfortable and clean. Good breakfast. Really friendly staff. Thank you to Mina, Angela, Anna, Tom and Harry for making our stay very enjoyable as well as all the staff at Splendid Holiday hotel.

2026-06-02 • via Nuitee
O
oliver • solo_traveller • fr
10
2026-05-30 • via Nuitee
Y
YUKARI • solo_traveller • jp
5
2026-05-28 • via Nuitee
M
Michal • family_with_children • cz
10
Pros:

Pokoj 206 byl skvělý, 906 byl slabší. staff byl ale opravdu moc milý. Nenarazili jsme tady na nikoho kdo by nebyl extra milý, extra přátelský (Tom, Jacky, Angela, Mina, Ryan and Harrison). they went above and beyond during our stay and despite first difficulties with rooms, our stay was perfect thanks to the people here. even offered to go and get groceries for me. Amazing staff

2026-05-28 • via Nuitee
E
Eleonora Chorna • solo_traveller • es
10
Pros:

Всё было прекрасно! Завтрак был невероятный) Том, Мина и Анджела были очень приятны и помогали во всём🤍

2026-05-27 • via Nuitee
L
lisa • couple • au
10
Amazing customer service
Pros:

The staff were amazing, nothing was too much trouble. the hotel is in a great spot.
Highly recommended

Cons:

Nothing

2026-05-26 • via Nuitee
K
Kate • solo_traveller • gb
10
Pros:

Staff helped to carry cases into hotel then up to room. Welcomed with juice and watermelon. Friendly and helpful. Jacky helped to find car to take to airport in the street nearby as my phone was not working. Couldn't do enought for us.

Upgraded our room- no complaints.

2026-05-26 • via Nuitee
V
Valerie • solo_traveller • fr
10
Tres bon hotel bien situé
Pros:

L’accompagnement personnel avec Tom pour tout, taxi, excursions, etait excellent.
Merci beaucoup Tom! Cela a facilité notre sejour
L’hotel est tres bien situé pour visiter le vieux quartier

Cons:

La piscine n’est pas dans l.hotel même, il faut marcher 300 mètres

2026-05-25 • via Nuitee
K
Kate • couple • ca
9
2026-05-25 • via Nuitee
M
Maddie • couple • nz
10
Pros:

Great location, lovely staff - Jacky & Angela were wonderful

2026-05-24 • via Nuitee
W
will • couple • jp
10
2026-05-23 • via Nuitee
J
Jeanette • solo_traveller • au
10
2026-05-22 • via Nuitee
V
vanessa • couple • pa
6
Céntrico y nada lujoso
Pros:

Ubicación céntrica en el old Square que te permite llegar caminando a cualquier lugar. La atención del personal extremadamente amables, gentiles y serviciales. Jacky, Tomás y Niam fueron muy agradables en todo momento.

Cons:

Cuando llueve la calle del hotel se inunda y no te permite acceder al hotel, tuvimos que quitarnos los zapatos y caminar por aguas negras y sucias hasta la entrada. Deberían tener alguna estructura o darte impermeables para los pies por si eso ocurre, pues pudimos tener una infección. Además la habitación se sentía húmeda y algunas áreas descuidadas, además se nos inundó el baño porque el desagüe se tapó y tardó un rato para bajar.

2026-05-22 • via Nuitee
I
Ilaria • couple • de
10
Pros:

Excellent Hotel. Tom was very good for organized all the trip to Halong bay , Ninh binh . Perfect

2026-05-19 • via Nuitee
T
Thomas • solo_traveller • au
10
2026-05-15 • via Nuitee
R
Renee • solo_traveller • au
10
Pros:

The hotel is located in a great spot on a quiet lane. It is very close to everything.
The staff were very friendly and helpful. A big shout out to Mira, Harry and Tom!

Cons:

The pool is not located at the hotel. It's a 10 minute walk away.

2026-05-15 • via Nuitee