Maya Boutique Hotel & Spa

Hotels
9.6 (1142 reviews)
20 Dao Duy Tu , Hanoi , vn
+84 24 3221 2000

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Tasty breakfast
Cons:
Dirty room in one review
Small room mentions
Noisy location in some rooms

Categories

Cleanliness
8.76
Several reviews mentioned that the rooms were clean, but one review noted it was dirty.
Service
10
Many reviews praised staff for their helpfulness and friendliness, particularly Ms. Vy.
Location
10
Multiple reviews highlighted the great location close to attractions.
Room Quality
8.76
Positive mentions regarding comfort, but some hinted at issues like size and noisy locations.
Amenities
9.76
Breakfast and ambiance received positive comments, though specific amenities weren't detailed.
Value for Money
9.76
Favorable remarks about value were mentioned, although one review pointed out downsides.
Food and Beverage
9.76
Breakfast was noted as plentiful and tasty in reviews.
Overall Experience
10
Overall sentiment reflects a very positive stay, reinforcing a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:39

Property Description

Central Location
Maya Boutique Hotel & Spa is ideally situated, just a 5-minute walk from Dong Xuan Market and Hoan Kiem Lake. Perfect for exploring the vibrant shopping streets nearby.

Comfortable Accommodation
Enjoy the comfort of air-conditioned rooms with classic décor and wooden flooring. Relax with a flat-screen TV, minibar, and a private bathroom with a shower enclosure for your convenience.

Convenience and Services
Indulge in daily breakfast at the on-site restaurant, unwind with a massage, or handle business matters at the business center. Benefit from travel assistance, a 24-hour airport shuttle, and a helpful 24-hour front desk staff for a stress-free stay.

Experience the best of Hanoi at Maya Boutique Hotel & Spa. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 1142 reviews
Cleanliness: 8.76
Service: 10
Location: 10
Room Quality: 8.76
Amenities: 9.76
Value for Money: 9.76
Food and Beverage: 9.76
Overall Experience: 10
L
lizzie • couple • gb
3
Pros:

Leotus was very nice and helpful and the location of the hotel was good

Cons:

We ordered a transfer from the hotel at 10am which arrived 30 mins early - this was absolutely fine and we were getting ourselves ready however someone came to our room and told us they needed to come in while we were still in there trying to sort our stuff? It was very awkward and he was rummaging through the room inspecting everything asking what happened to their pillows which were disgusting and yellow and had nothing to do with us as they were found in the wardrobe, this was all before we’d even closed our suitcases up! We understand room checks need to be done however could they not have waited till we stepped out the room, additionally we had to move rooms in the middle of the night as the aircon was leaking so badly it was making a puddle on the floor. Additionally one night and morning there wasn’t any water whatsoever so we couldn’t use the bathroom or wash ourselves. I’m quite disappointed with the stay and the only redeeming factor was the lovely reception staff

2026-07-25 • via Nuitee
J
Javier • family_with_children • es
6
2026-07-22 • via Nuitee
W
Wouter • solo_traveller • be
8
Pros:

De locatie was geweldig!
We kamers eenvoudig maar in orde.
We kregen een take away ontbijt bij een vroeg vertrek. Bagage konden de zonder problemen in hotel stallen toen we enkele weggingen.

2026-07-21 • via Nuitee
J
JUSTIN • extended_group • us
10
Pros:

Convenient

2026-07-19 • via Nuitee
M
Matthew • solo_traveller • au
10
Staff are great, friendly and willing to help.
Pros:

Lovely staff, good position.

Cons:

Could do with a freshen up.

2026-07-18 • via Nuitee
V
vaibhav • solo_traveller • in
8
2026-07-18 • via Nuitee
M
Michael • couple • cz
9
Exceptional staff, excellent stay in Old Town.
Pros:

The people at reception (Max, Leotus, and Frodo—I hope I got those names right)—very helpful, friendly, really exceptional. Leotus even re-sewed some buttons that had fallen off my shirt. They helped with directions, places to visit, and were just really nice to chat with. Breakfast was good, rooms were clean and up to date. The balcony was nice. The spa downstairs was also quite handy and reliable—prices, quality, etc. Also, tons of good restaurants and shops nearby.

Cons:

This is my second time staying in Old Town. Not sure if I would do it again. It’s obviously a personal preference—if you like the party atmosphere, definitely camp in the Old Town. It is alive until 5:00. Luckily this hotel is quite sound proof so the ssssump ssssump ssssump sounds of the clubs were only faintly heard through the windows, but it would be nice to leave your hotel doors and not walk immediately into hoards of people, scooters, cars, etc. That being said, if you’re going to stay in Old Town, this is a good stay.

2026-07-18 • via Nuitee
L
Laura • solo_traveller • fr
8
Pros:

L'emplacement de l'hôtel est idéal, situé en plein cœur de la ville. Tout est à proximité : les restaurants, les marchés de nuit, les commerces et les principales attractions, ce qui permet de tout faire facilement à pied.

Cons:

L'isolation des chambres est à revoir.

2026-07-14 • via Nuitee
O
Odysseas • solo_traveller • gr
9
2026-07-13 • via Nuitee
E
ELVIE • solo_traveller • ae
9
2026-07-08 • via Nuitee
N
Nicholas • solo_traveller • it
10
Thank you mr Frodo and the staff
Pros:

The location in the Old Quarter is great—close to all the attractions—and Mr. Frodo was incredibly helpful in giving us advice and making us feel at home.

2026-07-06 • via Nuitee
P
Phillip • solo_traveller • au
9
Perfect location. Staff were great. Would stay again!
Pros:

Staff were very helpful, friendly and approachable. Room was beautifully decorated and furniture was in good condition. Location was perfect, as it is in the heart of the old quarter. There was so much to see and experience in a short walk from the hotel.

Cons:

The drain in the shower drained slowly and so a puddle would form on the floor of the shower.

2026-07-05 • via Nuitee
E
Elena • couple • es
7
2026-07-04 • via Nuitee
L
Léan • solo_traveller • nl
10
Pros:

Ik kon laat inchecken, bij het ontbijt maken ze vers eieren klaar voor je en het was donker en rustig in de kamer.

2026-07-04 • via Nuitee
J
Julian • couple • nl
7
Value for money! Great staff.
Pros:

The staff was very friendly and helpful. The room was spacious. Decent price. Good location

Cons:

The breakfast was lacking. No window in the room. The bathroom a bit outdated, and had to wait a couple of minutes in the morning for the water to get warm.

2026-07-04 • via Nuitee
K
Kamand • couple • de
5
Pros:

Sauber

Cons:

Es war extrem laut in der Nacht!!

2026-06-29 • via Nuitee
E
Emilia • couple • gb
10
Flawless from start to finish!
Pros:

Our stay was absolutely fantastic from start to finish. Mr Frodo and Mr Max on reception made us feel so welcome and couldn’t do enough to help us! The room was spotless and extremely comfortable and it was a brilliant location. Highly recommend to anyone to stay here!!!

2026-06-27 • via Nuitee
O
Olivier • family_with_children • fr
8
Pros:

Accueil très agréable, personnel bienveillant et très disponible pour donner des conseils et aider à l'organisation du séjour.

2026-06-27 • via Nuitee
S
Sam • solo_traveller • gb
7
2026-06-25 • via Nuitee
A
Aishath Shahudhaa • couple • mv
7
It was nice
Pros:

Staff very friendly

Cons:

-

2026-06-24 • via Nuitee