Hotel Masseria Fortificata Donnaloia

Extremely disappointed – not a 5-star experience

Our stay at Masseria Fortificata Donnaloia was a major disappointment and absolutely not in line with a 5-star hotel.

We paid €260 per night for a 5-star property, but the experience was closer to a basic 3-star hotel. The difference between the price paid, the hotel category and the reality was unacceptable.

The service was one of the biggest disappointments. The staff was not welcoming, often unfriendly, and many promises were made but nobody ever came back to us. Theresa at reception was particularly disappointing: not smiling, not helpful and lacking basic courtesy expected in hospitality.

We also cannot understand why hotel guests have to pay for access to the Spa. Paying for a massage or treatment is normal, but charging guests simply to access the facilities is unacceptable for a 5-star hotel.

We booked an Executive Double Room specifically to avoid a basic room. Unfortunately, the room looked outdated and had clearly not been renovated for decades. The bed was extremely basic, with a simple spring mattress on a basic wooden frame. No complimentary water was provided in the room, and when bottles were brought, we were asked to pay for them.

The swimming pool was in poor condition and closed after 18:00. The buildings in general are badly maintained, with visible deterioration and walls requiring renovation.

Finally, the pictures shown on Hotels.com are misleading and do not reflect reality. They create expectations of a luxury 5-star experience that the property does not deliver.

The location has potential, but the service, maintenance and overall guest experience are far below the standards expected for this category and price level.

A very special experience that we will always remember. The staff and breakfast were absolutely amazing! The place is rustic and we met the most darling little kitty on the property. I would highly recommend for a quiet stay.

Its different. We loved using the Terrace, and had cocktails there every night. Roberto the GM and Chef, treated us like family and cooked whatever we wanted. Its home cooking - nothing fancy - but made with love. It’s close to the beach - so they tell us - we never made it - but not close to town. It’s a 200 year old building, so dont expect modern amenities. But it is authentic.

Le dîner et le petit déjeuner été super bon

All staff were very obliging and helpful. Chef Roberto was at your beckon call with creating your own menu. It was like being at home.

belle masseria, vue sur la mer, chambre avec 2 portes permettant de faire circuler un courant d'air bien plus agréable que la climatisation

Struttura bella, ben gestita, in ottima posizione. L’unica spiaggia raggiungibile a piedi è pessima ma c’è ne sono diverse nel giro di un paio di km. Cenare nella masseria non è secondo me conveniente. Colazione ottima. Stanze spaziose, silenzio e relax.

La terrasse éclairée la nuit tout en haut avec la vue, la piscine lorsqu'elle est disponible, l'ambiance chaleureuse du restaurant. La chambre était correct.

Friendly staff, great breakfast and great location

Die Zimmer waren in Ordnung - Betten waren sehr gut. Die Anlage ist etwas in die Jahre gekommen - die Angaben aus dem Angebot stimmen jedoch leider nicht mit der Realität überein. Wir haben drei Tage gebucht und nachdem nach zwei Tagen noch immer kein Internet zur Verfügung stand, haben wir das Zimmer gewechselt. Das Hotel befindet sich auch nicht am Strand. Ein nicht sehr schöner Strand ist fussläufig in ca. 10 Minuten erreichbar oder es fährt täglich 3x ein shuttle Bus an einen schöneren Strand. Wenn man das Abendessen im Hotel genießen möchte, kostet es 50 EUR pro Person statt der immer noch angegebenen 35 EUR. Fazit: unter einem besseren Management und mit einer gepflegteren Anlage und mit etwas Modernisierung könnte es wieder zu einem Juwel werden, weil das alte Gemäuer schon einen gewissen Charme versprüht.

La Masseria si trova a circa 500 MT dal mare quindi posizione molto buona. Dispone però di una piscina e lettini compresi nel prezzo.
Le camere spaziose, confortevoli e molto pulite. Bagno ampio, pulito e cosa notevole vengono fornite ciabatte per camera, cuffia doccia e in un sacchetto lima unghie, cotton fioc e laccio per capelli. io l'ho trovata una vera carineria.
Lo staff giovane e molto molto cordiale nonché gentilissimo e preparato. Cibo di ottima qualità, colazione abbondante e variegata.
Lo consiglio vivamente. voto 9

La tranquillità e la bellezza della struttura