Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent spa, pool, jacuzzi and sauna
Clean and modern rooms reported by multiple guests
Comfortable beds reported in several stays
Good continental breakfast choice for some
Pleasant canal/field views in some rooms
Reasonable price / good value noted by some
Leisure facilities not overcrowded
Cons:
Significant cleanliness issues reported (stains, mould, dirty edges)
Lift repeatedly broken causing accessibility problems
Cooked breakfasts and some evening meals criticised (greasy, lukewarm, poor quality)
Some rooms and hotel areas described as tired or in need of refurbishment
Beds in some rooms are uncomfortable with protruding springs
Road noise when balcony/door open
Odd smells reported (spa drain smell, eggy stream near car park)
Limited/poor vegetarian menu options and occasional out-of-stock items

Categories

Cleanliness
5.5
Mixed reports: several guests praised clean, modern rooms and leisure areas, but there are multiple serious cleanliness complaints (stains, mould, filthy bathroom edges, glasses left outside, smelly spa drain and eggy stream).
Service
9
Consistently positive staff feedback: reception and multiple team members described as friendly, helpful and professional; guests repeatedly noted good service and helpfulness.
Location
8
Generally favourable: handy location with pleasant canal/field views for some rooms; some road noise reported when balcony/doors are open.
Room Quality
7
Mixed room quality: some rooms described as clean, modern and comfortable (nice views, comfy beds), while others reported small bathrooms, worn/tired decor and problematic beds with exposed springs.
Amenities
8.5
Leisure facilities are a strong point: spa, pool, jacuzzi and sauna receive high praise; however some spa areas and changing rooms were described as tired or with flaking paint and the lift failures impacted access.
Value for Money
7.5
Perceived as reasonable value by some guests (price and included breakfast noted), but issues with food quality and tired hotel areas temper the value impression for others.
Food and Beverage
6.5
Mixed to negative: continental breakfast had good choice for some, but cooked breakfast and several evening meals were criticised as greasy, lukewarm or poor quality; limited vegetarian options and occasional items out of stock.
Overall Experience
8
Overall mixed but leaning positive: many guests enjoyed the spa, pool, friendly staff and would recommend, yet several stays were spoiled by food issues, lift problems, cleanliness concerns or booking errors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:35

Property Description

Stunning Views and Country Club Facilities

Located in the English countryside, Lion Quays Waterside Resort offers stunning views of the Llangollen Canal. Guests can enjoy access to the country club facilities, including a 75-station gym, fitness classes, and a 25-metre swimming pool with steam room, sauna, and jacuzzi.

Luxurious Spa Experience

The property features a spa with a thermal suite, experience showers, hydrotherapy pool, steam room, Sanarium, and sauna. Guests can indulge in spa treatments for an additional fee, complete with luxury robes, towels, and slippers provided for the ultimate relaxation.

Cafe Ash Delights

Cafe Ash is open all day, serving a variety of snacks, cakes, sandwiches, and refreshments for guests to enjoy throughout their stay.

Book your stay at Lion Quays Waterside Resort for a perfect blend of relaxation and luxury amenities.

Important information:

There are restricted times that children can use the country club. For more details please contact the property using the contact details on the booking confirmation.

Please note that guests are advised to nook treatments in advance.

The Country Club facilities which includes a 82 foot heated swimming pool and jacuzzi plus a 75 station Technogym is open for guests to use for free. As a result of COVOID 19, the steam room and sauna will remain closed.

Children are only permitted to use the swimming pool between 11:00 and 16:00. Times slots will need be booked during the recovery of the COVID 19 period and to be complete 24 hours prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.5
Based on 2829 reviews
Cleanliness: 5.5
Service: 9
Location: 8
Room Quality: 7
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 8
S
Sarah • solo_traveller • gb
9
2026-08-08 • via Nuitee
K
Kim • couple • gb
9
Price was very reasonable with breakfast included
Pros:

Room was clean, staff very friendly. Breakfast was very good

Cons:

Lift was broken and we were on second floor so was uncomfortable with having to go up and down stairs as I have mobility issues. Air conditioning would have been nice as there was a lot of continuous road noise when door was open

2026-08-07 • via Nuitee
H
Hefina • solo_traveller • gb
8
Mixed feelings
Pros:

This was an overnight stay before a stressful hospital appointment, so relaxing was the priority.
We enjoyed most of the spa time.
The beds were very comfortable.
Liked being able to open the balcony doors for some fresh air.
The continental breakfast was very good with lots of choice.
Reception staff on arrival was lovely and very helpful.

Cons:

Some areas of the spa were quite smelly (drain smell) and some areas just seemed 'tired'.
The cooked breakfast wasn't very nice...it was quite greasy, not very hot, the hash browns were not crispy at all.
The lift broke down in the evening and was still broken in the morning. We were on the second floor and I struggled because of my spinal issues, as did other, older guests.
The hotel in general looked 'tired' and unloved, sadly. There were still glasses etc on the outside table from the night before.
Dead plants/weeds everywhere....regardless of the lack of rain. It just looked uncared for in general which is not so much a complaint as a sad observation.

2026-08-07 • via Nuitee
H
Hibbert • solo_traveller • gb
8
Lovely stay, beds need renewing
Pros:

Location and spa lovely

Cons:

Beds, not the most comfortable, with springs gone, and sticking out the side, soon to come through the material on the side of the bed

2026-08-07 • via Nuitee
J
James • couple • au
9
2026-08-07 • via Nuitee
S
Sarah • couple • gb
6
2026-08-06 • via Nuitee
M
Matt • couple • ie
7
2026-08-06 • via Nuitee
M
Melissa • couple • gb
10
Was friendly and helpful staff alway around if u needed anything
Pros:

Room was great

Cons:

Nothing

2026-08-06 • via Nuitee
J
Josie • couple • gb
10
An incredible stay. Would definitely recommend to anyone, as long as you don’t need wifi
Pros:

We had an amazing stay here! Everyone was friendly and helpful! The facilities were amazing

Cons:

The WiFi wasn’t good enough to take work calls

2026-08-05 • via Nuitee
C
Clare • solo_traveller • gb
9
Excellent spa and hotel
Pros:

The staff were friendly and proffesional and the room was lovely bed was very comfy. Pool was great with added extras of jacuzzi and sauna.

Cons:

Menu could have better options and updating especially for vegetarians. Plus 2 of the veg options were out of stock mid week when we stayed.

2026-08-05 • via Nuitee
J
James • couple • gb
10
2026-08-05 • via Nuitee
J
Janet • couple • gb
1
Disappointed
Pros:

Nothing as no room available when we arrived due to booking error.

Cons:

Not having a room available. Not the best way to spend our anniversary.

2026-08-05 • via Nuitee
M
Mike • couple • gb
9
2026-08-05 • via Nuitee
V
Vicky • family_with_children • gb
8
A relaxing family stay where we really enjoyed the pool area and the bar and restaurant and had a brilliant nights sleep
Pros:

Everywhere was clean and modern, the leisure facilities were excellent. Our room was clean and had a lovely view overlooking the fields and canal. Every staff member was polite and helpful they were very friendly. I would definitely recommend the hotel

Cons:

The road noise is noticeable but only when balcony door was open. There was an eggy smell coming from the little stream by the car park

2026-08-05 • via Nuitee
L
Les • couple • gb
6
Overall enjoyed our stay but was spoiled by a terrible meal in the restaurant.We both had fish and chips that we thought
Pros:

Swimming pool was bigger than we expected and not too crowded .paid extra for room overlooking the canal which was really nice

Cons:

Flaking paintwork above pool not a great look and tired changing rooms . Our bathroom was really small

2026-08-05 • via Nuitee
N
Niraj • solo_traveller • gb
10
Pros:

Everything
Very very good and nice staff,service, and facilities

2026-08-05 • via Nuitee
E
Eamonn • couple • gb
9
Good stay loved the spa
Pros:

The pool and spa

Cons:

Starting to show its age lift not working spa changing areas need a clean up

2026-08-03 • via Nuitee
R
Russell • couple • gb
4
Disappointed, expected better. Sold as a quality place and done on the cheap
Pros:

Handy location.

Cons:

Lift wasn’t working. Room was dirty (stains on lampshades, tape on floor, mould on doorframes, bathroom filthy around edges). Evening meal was poor, skinny overcooked fish (no way was that cod! And I did ask, on the menu as non-descript fish), triple cooked chips with skins on, schoolboy mistake! Condiments from gallon jars. Breakfast reminded me of a motorway services in the 90’s, everything hot was stewed and soaked in oil and lukewarm

2026-08-03 • via Nuitee
C
colin • solo_traveller • gb
9
Great customer service, Sarah was a Star
Pros:

We had an ossue with our original room and this was resolved extremely professionally by our receptionist,Sarah. Spa and breakfast excellent.

Cons:

Some areas within room needed attention. Maintenance. Beds in need of replacing.

2026-08-02 • via Nuitee
H
Holmes • solo_traveller • gb
1
Pros:

Nothing it was bad

Cons:

Nothing

2026-08-02 • via Nuitee