Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent spa, pool, jacuzzi and sauna
Clean and modern rooms reported by multiple guests
Comfortable beds reported in several stays
Good continental breakfast choice for some
Pleasant canal/field views in some rooms
Reasonable price / good value noted by some
Leisure facilities not overcrowded
Cons:
Significant cleanliness issues reported (stains, mould, dirty edges)
Lift repeatedly broken causing accessibility problems
Cooked breakfasts and some evening meals criticised (greasy, lukewarm, poor quality)
Some rooms and hotel areas described as tired or in need of refurbishment
Beds in some rooms are uncomfortable with protruding springs
Road noise when balcony/door open
Odd smells reported (spa drain smell, eggy stream near car park)
Limited/poor vegetarian menu options and occasional out-of-stock items

Categories

Cleanliness
5.5
Mixed reports: several guests praised clean, modern rooms and leisure areas, but there are multiple serious cleanliness complaints (stains, mould, filthy bathroom edges, glasses left outside, smelly spa drain and eggy stream).
Service
9
Consistently positive staff feedback: reception and multiple team members described as friendly, helpful and professional; guests repeatedly noted good service and helpfulness.
Location
8
Generally favourable: handy location with pleasant canal/field views for some rooms; some road noise reported when balcony/doors are open.
Room Quality
7
Mixed room quality: some rooms described as clean, modern and comfortable (nice views, comfy beds), while others reported small bathrooms, worn/tired decor and problematic beds with exposed springs.
Amenities
8.5
Leisure facilities are a strong point: spa, pool, jacuzzi and sauna receive high praise; however some spa areas and changing rooms were described as tired or with flaking paint and the lift failures impacted access.
Value for Money
7.5
Perceived as reasonable value by some guests (price and included breakfast noted), but issues with food quality and tired hotel areas temper the value impression for others.
Food and Beverage
6.5
Mixed to negative: continental breakfast had good choice for some, but cooked breakfast and several evening meals were criticised as greasy, lukewarm or poor quality; limited vegetarian options and occasional items out of stock.
Overall Experience
8
Overall mixed but leaning positive: many guests enjoyed the spa, pool, friendly staff and would recommend, yet several stays were spoiled by food issues, lift problems, cleanliness concerns or booking errors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:35

Property Description

Stunning Views and Country Club Facilities

Located in the English countryside, Lion Quays Waterside Resort offers stunning views of the Llangollen Canal. Guests can enjoy access to the country club facilities, including a 75-station gym, fitness classes, and a 25-metre swimming pool with steam room, sauna, and jacuzzi.

Luxurious Spa Experience

The property features a spa with a thermal suite, experience showers, hydrotherapy pool, steam room, Sanarium, and sauna. Guests can indulge in spa treatments for an additional fee, complete with luxury robes, towels, and slippers provided for the ultimate relaxation.

Cafe Ash Delights

Cafe Ash is open all day, serving a variety of snacks, cakes, sandwiches, and refreshments for guests to enjoy throughout their stay.

Book your stay at Lion Quays Waterside Resort for a perfect blend of relaxation and luxury amenities.

Important information:

There are restricted times that children can use the country club. For more details please contact the property using the contact details on the booking confirmation.

Please note that guests are advised to nook treatments in advance.

The Country Club facilities which includes a 82 foot heated swimming pool and jacuzzi plus a 75 station Technogym is open for guests to use for free. As a result of COVOID 19, the steam room and sauna will remain closed.

Children are only permitted to use the swimming pool between 11:00 and 16:00. Times slots will need be booked during the recovery of the COVID 19 period and to be complete 24 hours prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

7.5
Based on 2877 reviews
Cleanliness: 5.5
Service: 9
Location: 8
Room Quality: 7
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 8
E
Emma • couple • gb
10
2026-09-12 • via Nuitee
R
rachel • couple • gb
10
2026-09-12 • via Nuitee
N
neil • couple • gb
10
2026-09-12 • via Nuitee
D
Deborah • solo_traveller • gb
10
Pros:

Beautiful place friendly professional staff lovely room

2026-09-11 • via Nuitee
K
Kelly • solo_traveller • gb
8
2026-09-10 • via Nuitee
A
Alison • couple • gb
9
2026-09-10 • via Nuitee
H
Haydn • solo_traveller • gb
8
2026-09-10 • via Nuitee
D
Deborah • solo_traveller • gb
9
Lovely stay
Pros:

Lovely stay

2026-09-09 • via Nuitee
R
Rob • couple • gb
8
Good quality accommodation with excellent spa.
Pros:

Excellent Spa facilities.

Cons:

Average food quality, expensive drinks.

2026-09-09 • via Nuitee
J
J • solo_traveller • gb
8
Pros:

Enjoyed the leisure facilities

Cons:

Restaurant could have done with background music for a better atmosphere

2026-09-09 • via Nuitee
T
Toni • couple • gb
8
Perfect
Pros:

Breakfast was amazing every you could want

Cons:

We had a fry up food was cooked perfect not greasy

2026-09-08 • via Nuitee
T
Taylor • solo_traveller • gb
8
Pros:

The staff were extremely helpful and friendly from the minute we got there
The deal we had was very good especially as it allowed us to use the spa facilities.
Easy location to find and plenty in the area to do

Cons:

The jacuzzi in the spa could do with some attention around the outside ,also pebble surface not easy to stand on when disabled.

2026-09-08 • via Nuitee
G
Graham • solo_traveller • gb
8
Enjoyable
Pros:

Stafc very friendly and accommodating

Cons:

Location isolated

2026-09-08 • via Nuitee
R
Richard • solo_traveller • gb
8
Pros:

Value for money and good breakfast

Cons:

Spa was a bit dark

2026-09-08 • via Nuitee
L
Leigh • couple • gb
7
2026-09-08 • via Nuitee
L
Leigh • couple • gb
7
2026-09-08 • via Nuitee
A
Adrian • solo_traveller • gb
5
£11.80 for a glass of wine
Pros:

The room was ok.

Cons:

The drinks prices are ridiculous. £11.80 for a glass of wine!!!

2026-09-07 • via Nuitee
H
Heather • solo_traveller • gb
8
2026-09-07 • via Nuitee
H
Harvie • couple • gb
9
My wife & I both enjoyed our stay & hope to return for next year's reunion.
Pros:

Our entire stay was excellent. The staff were very efficient, polite, helpful & obviously well trained to their duties.

2026-09-07 • via Nuitee
P
Pulley • extended_group • gb
7
Lovely stay for the most part due to the wonderful staff and canal location.
Pros:

Breakfast had a large selection. Hot and cold choices. Lots of fruit, cereal, a range of hot and cold drinks. Cooked breakfast was nice, both white and wholemeal bread available for toast, with a variety of jam/Nutella/marmalade.
The room was a decent size, nice and comfy bed. Bottled water provided. Balcony doors opened onto a view of the outdoor area and canal. Lots of room in the wardrobe to hang clothes. Iron and ironing board, electric fan. All the staff were lovely and helpful. The spa facilities were good, fantastic massage. Waterside restaurant is a must. The food is amazing. Beautifully presented, great menu and full of flavour. I sat in the little alcove with a view of the canal. Fabulous meal.

Cons:

This hotel has seen better days. There is considerable signs of wear and tear that should be seen to. A large crack in the bathroom basin, no air conditioning and a very squeaky fan. Thankfully, we fixed the fan ourselves. The safe was not working as the batteries had died. The lift was out of use for the whole weekend. The spa facilities had visible damage to tiled walls. Lots of missing pieces, which is obviously going to cause a lot of problems with water damage. Many of the lockers did not lock or were out of order. One of the steam/sauna rooms had a sign 'out of use' and the working sauna had no lights working in it. There were water supply issues, meaning the showers were out of action for a couple of hours. The toilets in the spa had a distinct odour. It seems the management needs to pull up their socks and address the issues, because their front of house staff are doing a fantastic job.

2026-09-07 • via Nuitee