Best Western Ipswich Hotel

Hotels
Best Western
7.2 (1012 reviews)
Old London Road , Ipswich , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Poor cleanliness
Unsatisfactory food
High prices

Categories

Cleanliness
6.16
Multiple mentions of rooms being dirty and not cleaned properly.
Service
9.13
Generally positive remarks about staff being helpful and friendly.
Location
9.17
Good location received positive mentions in several reviews.
Room Quality
7.12
Rooms need updating and several complaints about comfort and amenities.
Amenities
6.65
Limited amenities mentioned and several operational issues noted.
Value for Money
5.61
Several reviews expressed disappointment regarding high costs compared to value.
Food and Beverage
6.16
Breakfast was frequently criticized for poor quality and availability.
Overall Experience
7.63
Mixed reviews, with some positives but significant complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 04:23

Property Description

Tranquil Village Setting
Located in the serene village of Copdock, just a short drive from Ipswich, the Ipswich Hotel offers a peaceful retreat surrounded by a beautiful walled garden, perfect for relaxation.

Comfortable Rooms and Amenities
Each room at the Ipswich Hotel is tastefully furnished and equipped with modern conveniences such as a flat-screen TV, tea/coffee making facilities, and a private bathroom, ensuring a comfortable stay for all guests.

Dining and Entertainment Options
Indulge in a variety of drinks at the hotel bar while catching up on the latest sports events on the big screen, or enjoy a delicious meal at the on-site restaurant overlooking the garden. A hearty breakfast is served every morning to start your day right.

Experience tranquility and comfort at Ipswich Hotel - book your stay now for a memorable getaway.

Important information:

The GBP 20 allowance per person for dinner can be used on items from the Half Board menu.

Guests choosing the half-board rate on Valentine's Day are kindly requested to arrange table times in the restaurant with the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

7.2
Based on 1012 reviews
Cleanliness: 6.16
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 6.65
Value for Money: 5.61
Food and Beverage: 6.16
Overall Experience: 7.63
J
Jessica family_with_children gb
5
Ok stay, 3 star at best, pool nice though
Pros:

Pool area lovely, clean and nice jacuzzi, steam room and lounger area. Sauna not on.
Food was lovely. Good quality and presented well. The menu looked ok but what came out was much better than expected. Family room was much bigger than expected and laid out very well for family use (room 301).

Cons:

Dates interior and furniture. A bit dusty and carpets thin. Despite a poster saying ‘this hotel is 100% smoke free’ lots of vaping and smoking occurred outside and just outside the doors to the restaurant. I could see and smell cigarette smoke whilst I waited for dinner.

Confusion over menu. Friday night stay and when we checked in we were told menu was restricted only during the weekend. This included only 2 starters and 4 mains. However at the restaurant we were given the full menu. Staff didn’t seem to know which menu was correct and the young boy working the bar and the restaurant seemed quite unsure of what he was actually doing. Restaurant empty yet service slow and unorganised. We were given menus and never saw the waitress again. We had to return to the bar to ask if someone could take our order and then we had to ask for cutlery later, ask for plates to be cleared. Desserts brought whilst we still had mains plate on the table. Not 4* service.

Room fine, water pressures and temperature awful. Took 10 mins for shower to get warm.

2026-08-08 via Nuitee
B
Bridget couple gb
8
A fine and good stay
Pros:

Convenient

Cons:

Nothing

2026-08-08 via Nuitee
C
catherine couple gb
7
Room was adequate , breakfast was good, Bar wasn’t open much ,
Pros:

It was near our event for a wedding

Cons:

Noisy doors ,

2026-08-07 via Nuitee
K
keeley family_with_children gb
1
2026-08-07 via Nuitee
P
piatto couple gb
8
2026-08-06 via Nuitee
C
Claudia solo_traveller ie
8
Pros:

Quiet, glad that my dog was very welcome. Even to eat they have space separated to go with the dog. Only observation the garden was full of thorny plants. Had to take care.

Cons:

Just breakfast missed cheese options and more type of breads.

2026-08-06 via Nuitee
M
Michael extended_group gb
6
2026-08-05 via Nuitee
L
Lesley couple au
8
Comfortable and convenient
Pros:

Large comfortable room. Plenty of room to open & live out of both of our large suitcases . So important when yr traveling

Cons:

All rather tired but that was ok as reflected in the price.

2026-08-05 via Nuitee
A
Andrenna family_with_children au
7
It was okay as we were only there a couple of days.
Pros:

Hotel okay pool okay room clean and breakfast good.

Cons:

Hotel communal areas needed a good hoover and clean. Pool needs slight repairs. Not enough staff!, sometimes only one person, not very fair to staff to have to man all aspects of hotel.
bar was not open during stated times on your website had to insist they opened up on several occasions.

2026-08-04 via Nuitee
G
Glorieli family_with_children gb
4
Cons:

no aircon , we were not able to sleep very well . We had to transfer to a nearby hotel the next day.

2026-08-04 via Nuitee
C
Calum solo_traveller gb
5
Very good price
Pros:

The price, staff were friendly

Cons:

Very dated hotel, had a big stain on the headboard and the general smell around the hotel wasn't great, smelt like old carpets.

However for the price you cant really complain

2026-08-04 via Nuitee
J
Jill extended_group gb
8
Good value for a basic place to stay
Pros:

Convenient location to a function

Cons:

Bit tired and old fashioned

2026-08-02 via Nuitee
A
Anne O'Farrell solo_traveller ie
3
Pros:

Nothibg

Cons:

Staff unhelpful. Breqkfast v bad hotel v run down

2026-08-02 via Nuitee
S
Sarah couple gb
1
Awful
Cons:

All of it

2026-08-02 via Nuitee
M
Maurice extended_group je
7
The service from Aurora was exceptional
Pros:

Location

Cons:

Hotel looks tired and could do with a deep clean

2026-08-02 via Nuitee
A
Alan family_with_children gb
7
I enjoyed my stay
Pros:

Staff were great & helpful. Hotel just needs a refurb look a little tired.

2026-08-02 via Nuitee
A
Adrian family_with_children gb
1
Terrible
Pros:

Swimming pool was ok

Cons:

Everything else & I have made a direct complaint

2026-07-25 via Nuitee
S
Sheila family_with_children gb
10
Nice place
Pros:

Nice hotel friendly staff

2026-07-24 via Nuitee
J
Jessica family_with_children gb
1
Terrible
Pros:

Yet to like anything

Cons:

Dirty

2026-07-23 via Nuitee
J
Jane solo_traveller gb
9
2026-07-23 via Nuitee