Best Western Ipswich Hotel

Hotels
Best Western
7.2 (950 reviews)
Old London Road , Ipswich , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Poor cleanliness
Unsatisfactory food
High prices

Categories

Cleanliness
6.16
Multiple mentions of rooms being dirty and not cleaned properly.
Service
9.13
Generally positive remarks about staff being helpful and friendly.
Location
9.17
Good location received positive mentions in several reviews.
Room Quality
7.12
Rooms need updating and several complaints about comfort and amenities.
Amenities
6.65
Limited amenities mentioned and several operational issues noted.
Value for Money
5.61
Several reviews expressed disappointment regarding high costs compared to value.
Food and Beverage
6.16
Breakfast was frequently criticized for poor quality and availability.
Overall Experience
7.63
Mixed reviews, with some positives but significant complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 04:23

Property Description

Tranquil Village Setting
Located in the serene village of Copdock, just a short drive from Ipswich, the Ipswich Hotel offers a peaceful retreat surrounded by a beautiful walled garden, perfect for relaxation.

Comfortable Rooms and Amenities
Each room at the Ipswich Hotel is tastefully furnished and equipped with modern conveniences such as a flat-screen TV, tea/coffee making facilities, and a private bathroom, ensuring a comfortable stay for all guests.

Dining and Entertainment Options
Indulge in a variety of drinks at the hotel bar while catching up on the latest sports events on the big screen, or enjoy a delicious meal at the on-site restaurant overlooking the garden. A hearty breakfast is served every morning to start your day right.

Experience tranquility and comfort at Ipswich Hotel - book your stay now for a memorable getaway.

Important information:

The GBP 20 allowance per person for dinner can be used on items from the Half Board menu.

Guests choosing the half-board rate on Valentine's Day are kindly requested to arrange table times in the restaurant with the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.2
Based on 950 reviews
Cleanliness: 6.16
Service: 9.13
Location: 9.17
Room Quality: 7.12
Amenities: 6.65
Value for Money: 5.61
Food and Beverage: 6.16
Overall Experience: 7.63
G
Graham couple gb
5
Pros:

Room was a decent size. The hotel offered a decent breakfast. Staff were friendly.

Cons:

We booked and paid extra for a room with air conditioning. However on arrival we were told that the Hotel didn't actual have air conditioning! We we're offered an additional fan however this didn't really help too much.
Apart from that the room was comfortable enough, just glad it was only a short stay.

2026-07-04 via Nuitee
C
craig family_with_children gb
5
2026-06-30 via Nuitee
J
Jay solo_traveller gb
1
Pros:

Nothing

Cons:

Stated limited air con and has it in one room in the the hotel.

2026-06-29 via Nuitee
C
Caroline family_with_children gb
10
2026-06-28 via Nuitee
B
Bate couple gb
4
price very disappointed on the price of the room
Pros:

staff friendly and it has a pool

Cons:

carpet on the public area smell very bad
no aircondtion on the bedroom
when it was stated on booking that
it has has all airconditoining

2026-06-28 via Nuitee
I
Ivegotthis3 Couples Hampshire, England
8
Great value for money
Pros:

Stayed for two nights for a family wedding. Yes the hotel is tired, and sadly no Aircon last weekend 🥵 but we did have a fan. Room was really big, clean and tidy. I did move the tea tray to the opposite side so it was near the plug. Would be nice if there was Yorkshire tea bags in the room like in the breakfast buffet. Bed very comfortable, don't know about the pillows I took my own. Breakfast was lovely everything you could want. Two things though, please separate the bacon when you cook it, the middle slices weren't very warm. Also the handles on the tongs etc get very very hot. The bathroom does need some TLC, shower not very powerful, toilet flush needs some attention and the sink surround definitely needs to be replaced. We found the staff very friendly and helpful ordering taxi's for our party. Sadly the garden looked a bit unloved, and the front does need a sweep. It does have a gym and a pool which non of us realised.My husband has been in touch with the owner and she has explained the reason, very sad. We were in room 106.
Would we stay again yes. Is it the Ritz no but for around £120 odd for 2 people for 2 nights bed and breakfast, you really can't grumble.

2026-06-27 via Tripadvisor
P
paul solo_traveller gb
7
Pros:

Given option to stay at different location that was closer to the Norfolk show we attended

Cons:

Location due to lots of road works as we were attending the Norfolk dhow

2026-06-27 via Nuitee
C
Colin couple gb
4
Definitely can tell it had better days
Pros:

Room size

Cons:

Hotel looks shabby

2026-06-27 via Nuitee
E
Emma couple gb
9
Value for money good
Pros:

Ideal location to wedding venue at Copdock
Good food

Cons:

Hottest day of the year no fans in bar or restaurant no aircon

2026-06-26 via Nuitee
A
Angel Woo solo_traveller hk
9
Pros:

The hotel was comfy, clean and big. We were heading to Copdock Hall for an event so this was the best location.

2026-06-26 via Nuitee
A
Alison couple gb
5
A cheap bed for the night but not much else to recommend.
Pros:

Comfortable room.Lady on reception (who also seemed to do everything else) was pleasant and tried to be helpful.

Cons:

The building was very run down with peeling paint and scruffy grounds. We wanted to eat at the hotel as we’d had a long journey but they had nothing vegetarian on the menu as it was a limited menu on a Sunday, so we had to go into Ipswich for dinner.

2026-06-25 via Nuitee
I
Ian couple gb
8
Good value for the money
Pros:

Had a good gym for fitness
Breakfast

Cons:

Water pressure in the shower virtually non existent

2026-06-24 via Nuitee
T
Tanya family_with_children gb
6
Staff a great , tired worn out, think 1980s could do with a facelift
Pros:

The only thing I can say that I liked was the staff who were really friendly

Cons:

The hotel is really tired to do with a makeover. While the room itself was clean, it certainly hasn’t had a deep clean for a very long time.
Everything was very old worn out and really could do with a refresh and bought up to the 20th 26th century not 1980s

2026-06-23 via Nuitee
K
Kayleigh extended_group gb
10
Excellent stay and great value!
Pros:

We were greeted by a lovely staff member, Aurora who I’d like to give a special mention to. We were staying for a wedding and she upgraded us for free as we needed a bigger room.
Perfect stay and the breakfast was good too!

2026-06-23 via Nuitee
S
sally couple gb
4
Wouldn’t stay here again .
Pros:

Location

Cons:

Windows were rotten thought glass was going to fall out when we opened it . Shower was useless no pressure at all . Whole bathroom needed replacing. Man who checked us in didn’t have a clue what he was doing . Cooked breakfast was a bit sparse.

2026-06-22 via Nuitee
T
Terry solo_traveller gb
10
2026-06-21 via Nuitee
B
Beake solo_traveller gb
8
Best Western Ipswich
Pros:

Friendly staff member on arrival helped check us in. Friendly staff member at breakfast. Bed was big, pillows nice.

Cons:

Room snelt of stale aftershave on arrival. No air con, fan in room but loud so had to switch it off so quite warm due to weather No parking space available on second night when we got back, had to park on a grass verge,under trees the only available space, didn't want to take up a disabled space a vehicle with a trailer which had dogs in overnight had taken up spaces, dogs were barking and growling which felt unsettling. Confusing which exit and entrance to use to drive into.

2026-06-21 via Nuitee
J
Julie couple au
8
2026-06-20 via Nuitee
J
Joanne couple gb
6
Right for the money
Pros:

Location worked well for our purpose. It was clean but basic, price was appropriate.
Bed was comfortable.

Cons:

Bathroom needing update and there was no deluxe element for the upgrade.

2026-06-20 via Nuitee
5
523gwynethc Solo travel Chester, Cheshire, England
8
A good base for touring the area.
Pros:

I was travelling solo but as part of a larger group - we stayed here for four nights.
We were warmly welcomed, and waved off at the end of our stay, by Moira.
My bedroom was very clean, well-furnished, and with a very comfortable bed.
It would be helpful for older and/or less able guests if a wall-mounted diagonal grab rail could be installed by the bath. I have raised this issue.
Breakfast buffet choices were good, and our pre-ordered evening meals were varied and generally very appetising. Compared to some hotels I have stayed in, the bar prices were reasonable and not overpriced.
All the staff were very friendly and attentive.

2026-06-18 via Tripadvisor