Quest Cheltenham

Hotels
•
Quest Apartment Hotels
9 (765 reviews)
37-39 Station Road , Cheltenham , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent room quality
Issues with cleanliness in some areas

Categories

Cleanliness
8.46
Some reviews mention cleanliness positively, though one review criticized the cleanliness of drains.
Service
9.43
Multiple reviews highlight friendly and accommodating staff.
Location
9.47
Reviews consistently praise the excellent location near shops and transport.
Room Quality
8.42
Mixed feedback, with some rooms described as satisfactory but one review noted a disappointing bed.
Amenities
8.95
Generally good amenities mentioned, though some improvements suggested.
Value for Money
8.91
Guests generally find the value acceptable, though one review suggests pricing was on the higher side.
Food and Beverage
8.96
Local food options nearby received positive mentions.
Overall Experience
9.43
Guests express positive overall experiences and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:07

Property Description

Convenient Location and Modern Amenities

Just 5 minutes’ walk from Cheltenham Railway Station, Quest Cheltenham offers self-contained accommodation with SMART TV's, Foxtel Business IQ and unlimited Wi-Fi. The property's 24 x 7 gymnasium access located just 150 metres from the front door provides convenience for guests looking to stay active during their visit.

Well-Equipped Apartments with Balconies

All air-conditioned apartments at Quest Cheltenham feature complimentary unlimited internet, a well-equipped kitchenette or kitchen, and most include a private balcony and laundry facilities. This ensures guests have everything they need for a comfortable and convenient stay.

Central Location with Nearby Attractions

Located in the heart of Cheltenham, just a 2 minutes’ walk from the Charman Road shopping and dining district, Quest Cheltenham offers easy access to local attractions. With Beaumaris Bay only a 5-minute drive away, guests can explore the area effortlessly.

Book your stay at Quest Cheltenham for a seamless blend of comfort and convenience.

Important information:

Please note that there is surcharge for payments made with credit card:
Amex – 2.5%
Visa & Mastercard (Domestic) – 1.2%
Diners – 4.25% (e-comm only).

Please note housekeeping service is not included on Sundays or Public Holidays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 25 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 5 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 765 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
L
Louise • family_with_children • au
10
Great accomodation in a terrific location.
Pros:

It’s all fantastic. The receptionist was really friendly & helpful. The room was outstanding & it is in a great location for walking to dinner venues.

Cons:

I wish that parking was free.

2026-06-24 • via Nuitee
G
Gina • couple • au
1
2026-06-24 • via Nuitee
S
Steven • family_with_children • gb
9
Very good stay with Quest Cheltenham, would come back and stay here again.
Pros:

Convenient, clean and good facilities.
Improvement on house keeping from previous stay.

Cons:

all good

2026-06-23 • via Nuitee
R
Rebecca • couple • au
8
Great location, great staff! Please update the rooms
Pros:

The location was great for our visit and the staff were absolutely amazing!

Cons:

Ok, so showers should have some kind of pressure and not have water nearly dribbling out of the shower head and the paint is pealing in many areas. The tv is too tiny for the room, and too low, bigger wall mounted would improve it. Curtains are in need of a replacement! The whole place just needs a good freshen up!

2026-06-20 • via Nuitee
M
Mark • couple • au
10
2026-06-15 • via Nuitee
D
Danielle • family_with_children • au
6
2026-06-12 • via Nuitee
A
Ashley • family_with_children • au
9
Pros:

Friendly staff, Great location, convenient after ours checking in.
Kitchen, balcony, living room, laundry and bathtub.

Cons:

Very low pressure old style wall mounted shower and uncleaned laundry and dryer (it smells after the washing)

Housekeeping service wasn’t serviced daily

2026-06-08 • via Nuitee
A
Aqram • solo_traveller • au
8
2026-06-08 • via Nuitee
K
Kieren • couple • au
7
2026-06-07 • via Nuitee
S
Scanlan • couple • au
10
2026-06-07 • via Nuitee
C
Chaminie • extended_group • au
10
Pros:

Spacious, clean and good amenities. Staff at the reception were amazing. Check-in process was smooth and efficient. Great location.

Cons:

Nothing really

2026-06-06 • via Nuitee
C
Cheryl • couple • gb
8
Convenient location, comfortable room
Pros:

Convenient location for us.
Mostly quiet.

Cons:

The shower was poor flow. The TV is very small for size of the room but it had facilities for I pod. Not sure how many people have iPods now.

2026-05-21 • via Nuitee
B
Brian • couple • au
8
Reasonable accommodation. Well located.
Cons:

Hard Bed. Room was stuffy. Had to open windows

2026-05-17 • via Nuitee
G
graeme • family_with_children • au
10
2026-05-12 • via Nuitee
D
Dal • couple • au
7
Pros:

Location to transport and shops

Cons:

Curtains needed to be replaced

2026-05-10 • via Nuitee
D
Devendra • couple • au
5
2026-05-10 • via Nuitee
M
Melissa • couple • au
10
2026-05-06 • via Nuitee
M
Michael • solo_traveller • au
8
Pros:

Close to train station, food/coffee. Clean, comfortable and spacious. The staff were very accomodating for older family member and allocated a ground floor room for her with walk in shower. Other levels were accessible with limited mobility too.

2026-05-04 • via Nuitee
S
SusanPMc • Couples • Melbourne, Victoria
10
Clean, roomy and friendly. Has everything you need.
Pros:

From booking with our requirements, through check in to check out, a thoroughly professional experience. The team is well trained to be friendly and professional. Our one bed apartment was roomy, clean and comfortable. Had everything we needed and more. Location is great, with train station and amenities close by.
Would recommend highly.

2026-04-27 • via Tripadvisor
K
KAYLENE • extended_group • au
8
2026-04-27 • via Nuitee