Royal Hotel Cardiff by Belvilla

Hotels
8.2 (4104 reviews)
88 St Mary's St , Cardiff , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Broken lift
Noise disturbances

Categories

Cleanliness
7.16
Several mentions of grim conditions and sticky floors.
Service
8.63
Staff were friendly and helpful, with several positive mentions.
Location
9.17
Consistently noted as excellent and very central.
Room Quality
7.62
Rooms are mentioned as comfortable but with some issues like soft mattresses.
Amenities
8.15
Standard amenities for this hotel tier; some complaints about lift functionality.
Value for Money
8.11
Good value for money, particularly with breakfast options.
Food and Beverage
8.66
Breakfast was noted as good value and enjoyable.
Overall Experience
8.13
General consensus of enjoyment despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:56

Property Description

Victorian Charm with Modern Comforts

Historic Elegance: Step into the past at The Royal Hotel, housed in a Grade II listed Victorian building dating back to 1866. Enjoy the blend of historic charm and modern amenities, including air-conditioned rooms with LCD TVs and free Wi-Fi.

Unique Dining Experience: Indulge in a delightful breakfast at the Oak Panelled Scott Room, steeped in history and capable of hosting weddings and events. Immerse yourself in the ambiance where Captain Robert Falcon Scott once dined before his Antarctic expedition.

Cosmopolitan Convenience: Located just minutes away from the Principality Stadium and the train station, The Royal Hotel offers a prime location for exploring Cardiff. Unwind at Fitz's bar with a variety of light meals and handcrafted cocktails.

Book your stay now at The Royal Hotel Cardiff for an unforgettable experience!

Important information:

Parking is available at nearby NCP Westgate Street, CF10 1DZ. Unfortunately, we don't have an on-site car park, but our guests receive a promotional code for the local NCP Westgate Street, CF10 1DZ, which is a short walk from the hotel. This costs £14.95 per 24 hours; this is via a promotional code given to you via reception at check-out, and then you pay at the car park.

Guests with heavy luggage or disabled access requirements are recommended to arrive via the Westgate Street entrance, CF10 1TL, which is step free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 14.95 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £10 per person per stay when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 4104 reviews
Cleanliness: 7.16
Service: 8.63
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.13
R
Richard solo_traveller gb
10
2026-07-26 via Nuitee
D
David solo_traveller au
4
Aussie review
Pros:

Dining room

Cons:

Tired facility
Stairs
Rabbit Warren passageways

2026-07-25 via Nuitee
G
Gill solo_traveller gb
1
Pros:

Nothing, we left after seeing the room.

Cons:

The hotel is right in the city centre, we entered from the back entrance and there was no security at all, anyone could walk in and as the reception was two floors up no one would know. We arrived at reception and there was no one on the desk, another security warning. We were given a room key card and after walking along endless narrow corridors and up two flights of stairs, after the lift we arrived. The room was dark, smelly, the bathroom had black mould and the curtains and bed spread were dirty. The floor was also very dirty in the corners and for some bizarre reason there was a rubber bathmat on the floor going into the bathroom. As two women travelling together we did not feel safe in this hotel or wanting to sleep there, we checked out

2026-07-25 via Nuitee
N
Nathan solo_traveller us
7
Pros:

A/C, staff friendly, location convenient. Did the job for one night, close to castle, river, etc.

Cons:

Found out in the morning after a too-warm night towel heater bar in the bathroom was on, competing with the A/C that was not very powerful. Shampoo was watered down, conditioner seemed to be shampoo, not conditioner.

2026-07-25 via Nuitee
H
Hansueli couple ch
3
2026-07-23 via Nuitee
S
Sarah solo_traveller ie
10
2026-07-23 via Nuitee
K
Kim couple gb
8
It was good value and in an idyllic location
Pros:

The property location was perfect, right where we wanna be in central Cardiff. Surrounded by eateries and a Tesco express and right in the centre of town for shopping. The rooms were nice and clean and spacious and well facilitated.

Cons:

It was a little dingy and less fancy than the images suggest. The elevator made some concerning noises and closed quite abruptly, crushing anyone in its way. But if you took the stairs you had to go up a fair few to get to reception, which isn’t ideal.

2026-07-23 via Nuitee
M
Michella solo_traveller gb
6
Pros:

It was central

Cons:

The bed was far too soft as were the pillows
It had a thick winter duvet on the bed and we were in a heat wave!
The bathroom needed up dating.

2026-07-23 via Nuitee
B
Brian solo_traveller gb
8
2026-07-22 via Nuitee
C
Claus couple dk
8
Godt byhotel i centrum
Pros:

Godt ældre byhotel i centrum af Cardiff og tæt ved banegården. Venligt og imødekommende personale. Godt og stort værelse på 6. sal. God morgenbuffet.

Cons:

Vinduerne kunne ikke åbnes.

2026-07-21 via Nuitee
A
Amanda solo_traveller gb
5
Pros:

Location, staff

Cons:

Low water pressure in bathroom sink, had to ask for clean towels. No housekeeping

2026-07-19 via Nuitee
G
Geraldine couple nl
5
Pros:

De locatie

Cons:

Hadden een kamer zonder ramen

2026-07-19 via Nuitee
R
Ravit-Sucheera-Kwankaew-Tawan solo_traveller th
7
2026-07-19 via Nuitee
A
Andrea solo_traveller gb
1
It was let down buy a very dirty room.
Pros:

The property was in a perfect location to explore Cardiff and very close to the train station, shops and castle

Cons:

My room was not ready to check into at 15.00 hours. I was told this was due to lack of staff.
When I did eventually get access to the room it wasn’t locked and door was slightly open. The room was dirty. I await contact from owner to address these issues but have been ignored so far

2026-07-19 via Nuitee
L
Lauren solo_traveller gb
7
2026-07-18 via Nuitee
O
Orla solo_traveller ie
6
Central location and comfy beds
Pros:

Central location. Near restaurants, bars and sights.

Cons:

The floors in the bedrooms weren’t that clean. Bathrooms ok but not clean enough.

2026-07-18 via Nuitee
V
Valentin solo_traveller gb
9
2026-07-17 via Nuitee
J
Jane family_with_children gb
10
Perfect city centre location.
Pros:

Location perfect for Graduation. Air-conditioning was great, lovely big room. & we were put in a quiet room as requested. Staff very friendly & helpful.

2026-07-17 via Nuitee
R
Raja solo_traveller gb
5
Royal Hotel Cardiff one night only
Pros:

It was central to various amenities.

Cons:

The windows were dirty. There was no reception desk, you had to walk up 2 sets of stairs to the 2nd floor for reception. There is a lift but it is at the back of the hotel, never ever seen that before. It says on booking.com it has car parking. It doesn't, apparently you get a discount at some car parks which we were not told which ones. We ended up parking in a NCP and had to pay £25 for this with no discount.

2026-07-17 via Nuitee
B
Bayden couple au
10
2026-07-16 via Nuitee