Royal Hotel Cardiff by Belvilla

lift was broken. no offer to help carry luggage up to fifth floor.

No hand soap in the bathroom just hair and body wash and conditioner. Broken bedside lamp so that wasn’t working. No internet connection in bedroom. Lots of stairs. Breakfast was very sparse and had to ask for a fried egg and baked beans to be brought out three times. Eggs arrived but baked beans never did.

The hotel Lifts were not working, so we had to carry our luggage to the 6th floor, also there were no signs on the lift access doors to say what the issue was and when they would be fixed, poor communication.

The elevator was broken and the floor of the room was sticky and dirty.

A bit of traffic noise in the room we had. we couldnt close the window as it was too high.
We asked for an accessible room - and there was only a bath with a shower in it. There were no rails to steady yourself. We managed by but others might not. Just make sure when you book.

Didn’t realise that this hotel is on one of the main roads for pubs etc. People outside singing/ shouting and music being played , outside through until 2am.
The hotel did advertise a bar but this was closed.

No elevator for 4 days and numerous other things

Needs a full upgrade

Lift out of order stairs were fine for us but could be a challenge. St Mary's Street is very lively until about 2am on a weekend!! The Bar is not currently open due to Hotel being taken over

The code dir the parking didn't work so ended up paying full price for it.

The message sent out from the hotel on parking is incorrect. When we queried this with the receptionist he said ‘I’ve told IT’. The carpark has changed hands and threatens £100 fine if you don’t pay immediately £32 for our stay, but we cancelled that and it was £16 at the hotel - all really unhelpful. The lifts don’t work and customers were complaining about being placed on higher floors. The staff again dismissed this and said they were waiting for parts for the lift. We got into the room which was tired and dated, dirty and unsuitable. We were told they were fully booked and couldn’t change rooms. If we wanted to complain we needed to set up a video call with the manager as there were none onsite. There was would in the bathroom and our feet stuck to the bedroom floors. Absolutely disgusting. Will never stay again!

Shabby from outside and lift was broken but obs can’t be helped so struggled with cases but staff did offer to help.

At vinduet i værelset kunne åbnes. Der lugtede jordslået når man kom ind i værelset. At rengøringspersonalet også gjorde rent i brusekabinen bag skydedørene.

Weder Bar noch Restaurant wurden betrieben. Es gibt einen Renovierungsstau. Housekeeping nur auf Anforderung über eigene App.

The room was pokey, the shower had a lot of.mildew at the seals ion the bottom.. the mugs were dirty fornthe tea in the room
The breakfast was very disappointing. The milk by the cereal station was soir. They were apologetic but it.put.me off. The hot food looked as if it had been there for a while.. i had to go through a couple of.glasses to find a clean one.vy the fruit juice. Very disappointed as it was part of.my husbands 60th birthday present .

Everything

.Partiamo dal check-in anticipato. Avevamo chiesto tramite Booking se fosse possibile entrare prima in camera e ci è stato risposto di sì, ovviamente a pagamento. Abbiamo accettato e, arrivati alle 12, abbiamo nuovamente accettato di pagare per il check-in anticipato. Ci è stato detto che il pagamento sarebbe comunque partito dalle 12, quindi siamo andati a mangiare, lasciando tutto il tempo necessario per preparare la camera.

Alle 13 circa, dopo aver pagato 25 sterline, entriamo finalmente in camera. E qui arriva la sorpresa: la camera era sporca, il bagno pieno di peli e la pulizia, evidentemente, era ancora un concetto teorico.

Lo facciamo presente alla reception e ci viene spiegato che avevano avuto poco tempo per rifare la camera. Comprensibile… peccato che il servizio fosse stato pagato appositamente. Quindi, più che un check-in anticipato, sembrava di aver acquistato un ingresso anticipato al cantiere.

Ci mandano comunque un ragazzo, gentilissimo e probabilmente l'unica persona realmente disponibile che abbiamo incontrato, che ripassa lo straccio bagnato per la stanza. La situazione migliora leggermente, ma diciamo che per riportarla a livelli accettabili sarebbe servito qualcosa di più di una passata di mocio.

Le foto allegate raccontano il resto della storia: lavandino usurato e sporco, fughe della doccia ammuffite e ricoperte di calcare, pavimento sul quale sembra essere stato utilizzato un detergente assolutamente inadatto al legno. Talmente inadatto che, se si rimane fermi troppo a lungo nello stesso punto, si rischia praticamente di rimanere incollati.

Phon e bollitore? Presenti. Le prese, invece, apparentemente erano un optional: entrambi collegati direttamente ai cavi della corrente e, naturalmente, con una bella dose di polvere come complemento d'arredo.

Per richiedere il rifacimento della camera bisogna compilare un form tramite QR code. Noi lo abbiamo fatto. La camera, però, non è stata rifatta.