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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Games room
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Billiards
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Solarium
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Minimarket on site
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Indoor pool
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Rooftop pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Steam room
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Pet basket
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Pool cover
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Key card access
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Live music/performance
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Temporary art galleries
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Happy hour
Review Highlights
Categories
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Property Description
Modern Rooms with Amenities
The Swan Novo Hamburgo offers modern rooms with Wi-Fi, cable TV, air conditioning, a minibar, and a work desk. Guests can enjoy a pillow menu and 24/7 room service.
Relaxation and Leisure Facilities
Facilities include an indoor swimming pool, a gym for working out, a games room, a dry sauna, and a steam sauna. Perfect for unwinding after a busy day of exploring the city.
Delicious Dining Options
Indulge in national and international cuisine at the Irius Gastronomia restaurant with an extensive wine list. For a more casual setting, the bistro is also available.
Book your stay at Swan Novo Hamburgo now for a perfect blend of comfort, convenience, and luxury.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
Small pets are allowed for a surcharge.
In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent´s ID.
Please note payment is due at check-in.
When traveling with pets, please note that an extra charge of 70 BRL per pet, per night applies.
Please note that a maximum of 1 pet is allowed.
All pets staying at this property must have up-to-date vaccinations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Quartos velhos
As pessoas da recepção quando fiz checking não eram amigáveis
Excelente
Tudo excelente
Do café da manhã muito bom.
arquitetura do hotel, tamanho do quarto, café da manhã completo, facilidade de acesso à garagem
hotel é bastante envelhecido (estava em reforma), eu, particularmente, não gostei dos desenho do artista nas paredes. Poderia ter somete uma pintura, ficaria mais sóbrio
Silencio
Quarto sem sabonete ,só tinha líquido ,as fotos do site não tem nada ver com o quarto que fiquei
Atendimento dos funcionários. Chuveiro bom. Localização boa.
Limpeza estava péssima…. Banheiro cheio de cabelo e poeira acumulada, box imundo, portas sujas e velhas. Até o vaso sanitário estava sujo.. O chão do quarto estava impossível de pisar de meia de tão sujo. Lençóis machados, toalhas brancas estavam cinzas. O hotel muito velho e mal gerenciado… os funcionários fazendo o possível para aliviar a situação..
Desayuno.Atención personal
Le falta mantenimiento en las habitaciones. Varios elementos que no funcionaban.
Localização
Quarto tinha teia de aranhas pelos móveis, banheira estava com sujeira e a tv só funcionava a do quarto, mas o aparelho para trocar canal era na sala, ou seja, tinha que ficar indo de um lugar para outro pra ver o que estava selecionado
O cafe da manhã é excelente, cama confortável
O quarto é um pouco velho, muito antigo, necessita de uma reforma
El parking es cómodo y amplio.
La habitación no estaba limpia, suelo pegagoso, las sábanas eran muy viejas y de mala calidad, las sábanas eran muy chicas para el colchón, no cubrían todo el colchón. El baño era muy viejo, las canillas rotas no cerraban y gotearon toda la noche. La puerta de baño estaba hinchada y no se podía cerrar. Los vidrios sucios no permitían ver para afuera. Le falta mucho mantenimiento. Cobran la habitación como hotel nuevo, pero está todo muy viejo. Lo peor de todo es la falta de limpieza en la habitación.
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