Casona Plaza Hotel Puno

Hotels
8.5 (902 reviews)
Jiron Puno Nº 280 - Cercado , Puno , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Central location near the plaza
Friendly, attentive staff
Good buffet breakfast
Comfortable beds / choice of pillows
Generally clean and quiet hotel
Cons:
Inconsistent room cleaning / occasional dirty laundry
Some rooms dated, small or with limited heating
WiFi issues in rooms
Occasional electricity outages / operational hiccups
No on-site dinner option

Categories

Cleanliness
7.5
Mixed reports: several guests praised cleanliness and quiet rooms, but multiple comments asked for improved room cleaning and one guest received partially dirty laundry.
Service
9
Widely praised: staff described as friendly, attentive and helpful; one or two operational delays (taxi/boxed breakfast) noted but staff communicated and resolved issues.
Location
9.5
Repeatedly highlighted as a major positive — consistently described as very close to the central plaza/Plaza de Armas and convenient for short stays and sightseeing.
Room Quality
8
Generally comfortable rooms and good beds/pillows, but some rooms are small or a bit dated; occasional hot-water or heating issues were reported (some fixed quickly).
Amenities
7
Noted shortcomings: WiFi often did not work in rooms, occasional electricity outages, limited on-site dining (no dinner option), and inconsistent laundry service.
Value for Money
9
Many guests explicitly called out good value and a strong quality-price balance for the location and services provided.
Food and Beverage
8.5
Breakfast is frequently praised (buffet described as great by several guests), though at least one guest had a poor boxed breakfast experience for an early departure.
Overall Experience
9.5
Overall positive stays: convenient location, helpful staff and good breakfast often outweigh the occasional service hiccups and minor room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:38

Property Description

Artisanal Wine Bar and Complimentary Parking
Casona Plaza Hotel Puno boasts a charming country-style wine bar filled with artisanal art, perfect for unwinding after a day of exploring. Additionally, enjoy the convenience of complimentary parking during your stay.

Convenient Location and Nearby Attractions
Situated just one block from the central Plaza de Armas and two blocks from the Cathedral, our hotel provides easy access to Puno's main attractions. Explore the ancient Chucuito Colonial ruins or partake in exciting water sports on Titicaca Lake, all within reach.

Cozy Rooms with Jacuzzi Tub Options
Relax in comfort in our cozy rooms adorned with wooden furniture and fresh flowers. Upgrade to a room with a private jacuzzi tub for the ultimate indulgence. Each room is equipped with modern amenities such as air conditioning, cable TV, and coffee making facilities.

Experience the charm and convenience of Casona Plaza Hotel Puno. Book now to secure your stay and explore the beauty of Puno seamlessly.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JUL

Location

Guest Reviews

8.5
Based on 902 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
M
Marco • couple • it
7
2026-08-11 • via Nuitee
F
Francesca • solo_traveller • it
6
Pros:

Punto di forza della struttura sono camere abbastanza grandi acqua calda e la ricca colazione

Cons:

Dovrebbero rinnovarsi un po' e migliorare la pulizia delle camere

2026-08-09 • via Nuitee
M
Mike • solo_traveller • gb
7
2026-08-07 • via Nuitee
C
Caroline • couple • fr
10
Pros:

Tt

Cons:

Le matin rush dans les ascenseurs pour descendre avec les valises il faut l’anticiper dans le timing

2026-08-05 • via Nuitee
M
Margarita • family_with_children • es
9
Pros:

Cómodo,calentito,en el centro,personal amable

2026-08-02 • via Nuitee
P
PEIXOTO FERNANDES SANTOS • couple • br
10
Foi maravilhosa!
Pros:

Gostei de tudo

Cons:

Nada a reclamar

2026-07-25 • via Nuitee
C
cristian • couple • ro
8
Bine de stat 2 nopti
Pros:

Aproape de centru

Cons:

Utilitati vechi la baie

2026-07-24 • via Nuitee
A
Ana Christine • couple • br
9
2026-07-17 • via Nuitee
H
Helene • solo_traveller • ca
10
2026-07-09 • via Nuitee
B
Brunese • solo_traveller • ch
8
2026-07-05 • via Nuitee
S
SAM CHONG TAT • solo_traveller • sg
10
2026-07-04 • via Nuitee
A
Aleksander • extended_group • pl
9
Pros:

Great location. Just 50 meters from the central place. Buffet breakfast was great as well.

Cons:

Lack of electricity in the morning and also problems with hot water on arrival. But water was fixed pretty quickly. Staff informed about the power outage in advance. We used the laundry service, but clothes came back partially dirty.

2026-07-02 • via Nuitee
V
Vittorio • couple • it
9
Posizione centrale. Ottimo per soggiorni brevi
Pros:

Posizione centrale vicino la piazza. Possibilità di avere la colazione da asporto. Personale gentile e disponibile

Cons:

Camera dotata solo di stufa elettrica. Interno un poco datato

2026-06-16 • via Nuitee
J
Johan • couple • pe
10
2026-06-12 • via Nuitee
R
Renzo • solo_traveller • pe
9
Cómodo hotel y muy buena ubicación.
Pros:

La ubicación y el personal. Muy atento.

Cons:

Todo marchó bien.

2026-06-08 • via Nuitee
F
Francesca • couple • it
7
2026-06-03 • via Nuitee
V
VICTORIA • couple • gb
8
2026-06-03 • via Nuitee
M
Monika • couple • de
8
2026-05-31 • via Nuitee
V
VICTORIA • couple • gb
8
2026-05-29 • via Nuitee
F
Fiorella • extended_group • pe
10
2026-05-25 • via Nuitee