Casona Plaza Hotel Puno

Hotels
8.5 (910 reviews)
Jiron Puno Nº 280 - Cercado , Puno , PE

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Central location near the plaza
Friendly, attentive staff
Good buffet breakfast
Comfortable beds / choice of pillows
Generally clean and quiet hotel
Cons:
Inconsistent room cleaning / occasional dirty laundry
Some rooms dated, small or with limited heating
WiFi issues in rooms
Occasional electricity outages / operational hiccups
No on-site dinner option

Categories

Cleanliness
7.5
Mixed reports: several guests praised cleanliness and quiet rooms, but multiple comments asked for improved room cleaning and one guest received partially dirty laundry.
Service
9
Widely praised: staff described as friendly, attentive and helpful; one or two operational delays (taxi/boxed breakfast) noted but staff communicated and resolved issues.
Location
9.5
Repeatedly highlighted as a major positive — consistently described as very close to the central plaza/Plaza de Armas and convenient for short stays and sightseeing.
Room Quality
8
Generally comfortable rooms and good beds/pillows, but some rooms are small or a bit dated; occasional hot-water or heating issues were reported (some fixed quickly).
Amenities
7
Noted shortcomings: WiFi often did not work in rooms, occasional electricity outages, limited on-site dining (no dinner option), and inconsistent laundry service.
Value for Money
9
Many guests explicitly called out good value and a strong quality-price balance for the location and services provided.
Food and Beverage
8.5
Breakfast is frequently praised (buffet described as great by several guests), though at least one guest had a poor boxed breakfast experience for an early departure.
Overall Experience
9.5
Overall positive stays: convenient location, helpful staff and good breakfast often outweigh the occasional service hiccups and minor room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:38

Property Description

Artisanal Wine Bar and Complimentary Parking
Casona Plaza Hotel Puno boasts a charming country-style wine bar filled with artisanal art, perfect for unwinding after a day of exploring. Additionally, enjoy the convenience of complimentary parking during your stay.

Convenient Location and Nearby Attractions
Situated just one block from the central Plaza de Armas and two blocks from the Cathedral, our hotel provides easy access to Puno's main attractions. Explore the ancient Chucuito Colonial ruins or partake in exciting water sports on Titicaca Lake, all within reach.

Cozy Rooms with Jacuzzi Tub Options
Relax in comfort in our cozy rooms adorned with wooden furniture and fresh flowers. Upgrade to a room with a private jacuzzi tub for the ultimate indulgence. Each room is equipped with modern amenities such as air conditioning, cable TV, and coffee making facilities.

Experience the charm and convenience of Casona Plaza Hotel Puno. Book now to secure your stay and explore the beauty of Puno seamlessly.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JUL

Location

Guest Reviews

8.5
Based on 910 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
J
José • couple • br
9
Avaliação
Pros:

A localização é ótima. O quarto tamanho ótimo.

Cons:

A banheira...

2026-10-16 • via Nuitee
I
Inna • solo_traveller • ua
8
Great location
Pros:

Convenient location in the city center, with easy walking access to major landmarks. The presence of an elevator is a big plus. There was a heater in the room, which was useful for the cold night. After checking out, I was able to leave my suitcase there until later in the day.

Cons:

A downside was that the hotel provided no warning about a scheduled power outage that lasted from the early morning next day until the evening, as a result I was unable to charge some of my devices.

2026-10-16 • via Nuitee
N
Navjeet • couple • in
5
Pros:

The hotel's location is very central. The bedding was very comfortable and cozy. The bathroom had nice, hot water facilities, and the room was clean and tidy.

Cons:

Our room lacked tea and coffee facilities, and we experienced a seven-hour power outage without any backup generator support. Furthermore, despite requesting the staff to pack a vegetarian breakfast, they still packed meat sandwiches. the staff could have informed us that breakfast bar would open early but they didn't. If we would have known we would not have requested a packed breakfast.

2026-10-16 • via Nuitee
O
Olavo Aparecido • couple • br
8
Pros:

Localização !

Cons:

Cobraram 18% de taxa como se fôssemos residentes peruanos !! Só que mostramos nossos passaportes

2026-10-12 • via Nuitee
B
Bernard • extended_group • fr
10
2026-10-12 • via Nuitee
D
David • couple • gb
6
Average
Pros:

Location

Cons:

Just a bit average

2026-10-08 • via Nuitee
A
APOSTOLOS • solo_traveller • gr
10
Pros:

Everything was fine.

Cons:

Nothing to declare.

2026-09-16 • via Nuitee
P
PETTINGER • solo_traveller • fr
8
Pros:

Literie très confortable et chambre spacieuse.
Nous avons même pu laisser nos bagages à l'hôtel pour une journée d'excursion.

Cons:

Salle de bain un peu vieillotte et couloirs assez bruyants

2026-09-15 • via Nuitee
M
MONTSERRAT • solo_traveller • es
7
Cons:

No funcionaba bien la calefacción, hacía frío, y ka ducha pasaba de frío a caliente

2026-09-14 • via Nuitee
E
Eduardo • extended_group • es
8
2026-08-31 • via Nuitee
A
Alessandra • couple • ch
8
2026-08-29 • via Nuitee
U
Ulrich Franz • solo_traveller • ch
6
Laute Heizung
Pros:

Zentrale Lage, gratis Tee und Kaffee, ruhiges Zimmer (Nr. 414)

Cons:

Laute Heizung ( umfunktionierte Klimanlage), welche die Wärme direkt auf das Bett bläst.

2026-08-22 • via Nuitee
A
Alberto • solo_traveller • pe
6
2026-08-22 • via Nuitee
A
Alessandra • couple • ch
7
2026-08-21 • via Nuitee
C
Camille • solo_traveller • fr
8
Pros:

Bon établissement, proche de la plaza de armas, avec un bon petit dejeuner

Cons:

La salle de bain était un peu sale

2026-08-20 • via Nuitee
G
Gertrude • couple • at
9
2026-08-18 • via Nuitee
N
Nathalie • couple • fr
8
Impeccable pour un étape à Puno
Pros:

Chambre hyper spacieuse propre bien chauffée et eau chaude de la douche bien agréable !
Bien placé dans le centre
C’est tout ce qu’on demande pour une nuit de transit à Puno

Cons:

Pas beaucoup de charme, mais quelle importance ??

2026-08-18 • via Nuitee
A
ABECIA • solo_traveller • es
9
Pros:

Camas enormes

Cons:

El baño necesita una mejora

2026-08-16 • via Nuitee
M
Marco • couple • it
7
2026-08-11 • via Nuitee
F
Francesca • solo_traveller • it
6
Pros:

Punto di forza della struttura sono camere abbastanza grandi acqua calda e la ricca colazione

Cons:

Dovrebbero rinnovarsi un po' e migliorare la pulizia delle camere

2026-08-09 • via Nuitee