Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean rooms and public areas
Friendly and helpful staff (named team members praised)
Excellent downtown location and city views
Strong amenities: rooftop pool, cafes, free morning coffee
Large/comfortable rooms for many guests
Cons:
Valet problems and incorrect charges (required return for refund)
Boiler issue causing lukewarm showers and poor communication
Occasional uncomfortable beds for some guests
Housekeeping delays and inconsistent timing
Manager/valet rudeness and paper-thin walls reported
Breakfast not always included despite expectations
One guest reported a cockroach sighting

Categories

Cleanliness
9
Multiple guests explicitly praised cleanliness across rooms and public areas; one report of a cockroach and occasional delayed housekeeping lowered a perfect score but overall very clean.
Service
8.7
Numerous staff members (Edgar, Alex, Takesha, hospitality team) were singled out as excellent and helpful, though there are repeated service lapses (boiler communication, valet/manager rudeness, late housekeeping) that reduce the score slightly.
Location
9.2
Many reviewers praised the downtown location, city views and convenient restaurant options; a small number found location less ideal but overall strongly positive.
Room Quality
8.3
Rooms noted as large and comfortable by several guests (big bathrooms, novelty mirror TV), but complaints about uncomfortable beds for some guests and thin walls result in a mixed but generally good score.
Amenities
9
Rooftop pool, on-site cafes/restaurants, free morning coffee and convenient facilities were repeatedly praised; elevators and other amenities described positively.
Value for Money
8
Several guests complained about unexpected charges (valet refunds, breakfast not included despite expectations) and at least one felt the stay wasn’t worth the price, lowering perceived value.
Food and Beverage
8.4
Free cappuccino and nearby dining options received strong praise, but some guests criticized limited room service variety and confusion about included breakfast.
Overall Experience
9
Majority of reviews describe an excellent or wonderful stay and intent to return; a set of operational issues (valet, boilers, occasional rudeness) temper an otherwise very positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Accommodation
Featuring an onsite fitness centre, Omni Dallas Convention Center Hotel offers upscale accommodation in Dallas. Each room is elegantly designed and equipped with modern amenities for a comfortable stay.

Top-Notch Facilities
Guests can enjoy a refreshing dip in the heated infinity pool or unwind at the 24-hour fitness centre. The hotel also provides convenient services like dry cleaning, laundry, and a business centre for all your needs.

Prime Location
Located just steps away from Dallas Convention Center and John Fitzgerald Kennedy Memorial, Omni Dallas Convention Center Hotel is the perfect choice for both business and leisure travelers. With Love Field Airport in close proximity, your travel convenience is guaranteed.

Experience luxury and convenience at Omni Dallas Convention Center Hotel. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Video

Guest Reviews

8.7
Based on 2278 reviews
Cleanliness: 9
Service: 8.7
Location: 9.2
Room Quality: 8.3
Amenities: 9
Value for Money: 8
Food and Beverage: 8.4
Overall Experience: 9
B
Barry • extended_group • gb
10
2026-11-05 • via Nuitee
M
Marianne • couple • au
10
2026-11-05 • via Nuitee
A
Adrian • couple • us
10
Super
Pros:

La abitacion y la Picina

Cons:

Que me tube que marcher 😂

2026-11-04 • via Nuitee
G
Ged • couple • gb
10
Third time staying at Omni Dallas and will choose this hotel again when travelling to Dallas.
Pros:

Great sports bar and two other restaurants. Always attentive and friendly service.

Cons:

Nothing

2026-11-03 • via Nuitee
H
Humberto castro • couple • us
10
2026-11-03 • via Nuitee
H
Hai • couple • us
1
Omni are crooks
Pros:

Nothing.

Cons:

I prepaid for my room. Hotel system ended up charging my bank account, called several times to ask and was told that they did not charge my account. After speaking to management, turns out that they did. Was told they would reverse it but the charge posted onto my bank account.

This is disturbing for staff and management at this hotel to not have their story straight, then say they would make it right but never did. This is a crime and this hotel needs to be accountable for this mistake. I should not been charged $1,500 when I already paid $1410 for my room ahead of time.

Keep in mind, this was my wedding weekend! Horrible.

2026-11-03 • via Nuitee
K
Kendra • family_with_children • us
8
2026-11-02 • via Nuitee
T
Tiana • family_with_children • us
5
Pros:

I liked the security as well as the location.

Cons:

The bathroom had hair in it from previous guest. There were spots on the pillow, and the towels that they provided after room service was in were shredded on the ends making it look like it was a rag and needed to be thrown away instead of letting customers use them. The room I got looked nothing like the pictures.

2026-11-02 • via Nuitee
R
Richard • extended_group • gb
10
2026-11-02 • via Nuitee
E
Erick Yohanit • couple • mx
10
2026-11-01 • via Nuitee
J
Jo-Anne • family_with_children • au
9
Modern top quality hotel free cappuccino
Pros:

Top notch 5 star hotel. Very classy and amazing bar and Caffe downstairs. Loved the free coffee each morning from downstairs cafe - finally a good frothy latte!

Cons:

Can't open windows. Hotel was huge. More rooms and busier than I expected. Still v comfy.

2026-10-30 • via Nuitee
G
Garcia • family_with_children • us
10
2026-10-29 • via Nuitee
C
Colleen • family_with_children • au
8
Pros:

Very clean hotel staff were super helpful especially Edgar & the hospitality team. We also were impressed with Alex the driver. Takesha was also excellent and went above n beyond to make our stay wonderful.

Cons:

The last two nights there was an issue with the boilers which meant we had luke warm showers 🚿 we were not notified about it and it was only once I had contacted front desk to inquire and complain was I informed. We were told they were working on resolving the issue but it still was not resolved once we checked out.

2026-10-26 • via Nuitee
J
Jennifer • extended_group • us
10
It was excellent
Pros:

It was clean, everyone was nice, and that it had restaurants within walking distance

Cons:

Nothing

2026-10-26 • via Nuitee
A
Ashlyn • couple • us
10
2026-10-26 • via Nuitee
S
Samantha • family_with_children • us
10
2026-10-26 • via Nuitee
K
Karina • couple • us
10
Most relaxing time I’ve had in a while! Everything was excellent
Pros:

It was nice and clean with great service and views

Cons:

Nothing ! Everything was excellent

2026-10-25 • via Nuitee
R
Romelia • couple • us
10
2026-10-25 • via Nuitee
D
Dejanique • couple • us
10
Excellent stay i will for sure be back.
Pros:

Love everything i will be back

Cons:

N/A

2026-10-22 • via Nuitee
K
Kim • couple • us
10
Wonderful
Pros:

It’s great

Cons:

Nothing

2026-10-22 • via Nuitee