The Retreat Hotel & Convention Centre

Hotels
6.9 (366 reviews)
Erangal Beach, Madh Island, Marve Road, Malad (W) , Mumbai , in

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Well-maintained facilities
Cons:
Poor cleanliness
Service delays
Location issues

Categories

Cleanliness
6.23
Issues with high humidity, mold, and dirty bathrooms were noted.
Service
7.2
Staff were described as lazy and provided late service.
Location
5.74
Far from the city center with heavy traffic issues.
Room Quality
7.69
Rooms were spacious and clean with a good view, but had a moist smell.
Amenities
7.72
Amenities were noted positively, but issues with the jacuzzi were raised.
Value for Money
6.68
Considering the price, some aspects did not meet expectations.
Food and Beverage
6.23
Breakfast spread was less compared to other 5-star hotels.
Overall Experience
7.7
Overall pleasant, but multiple negatives affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:32

Property Description

Luxurious Amenities and Facilities

The Retreat Hotel & Convention Centre offers a plethora of amenities to ensure a luxurious stay. From the outdoor swimming pool and spa to the fitness centre and games room, guests are spoilt for choice.

Diverse Dining Options

Indulge in a culinary journey at the hotel's various dining venues such as Waters Edge Poolside restaurant, Tangerine Café, Oriental Bowl, and Sunken Bar. With a range of options available, there's something to satisfy every palate.

Convenient Location

Conveniently located near Aksa Beach and popular attractions like Essel World and St. Bonaventure Church, The Retreat Hotel & Convention Centre provides easy access to key destinations. Book now for a memorable stay!

Important information:

Please note that one wing of The Retreat Hotel & Convention Center, Mumbai is under renovation until further notice. Inconvenience caused is deeply regretted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOM

Property Policies

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for Rs. 1,500 per person per night when using an available extra bed.
    People 12 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs INR 500 per 24 hours.

Location

Guest Reviews

6.9
Based on 366 reviews
Cleanliness: 6.23
Service: 7.2
Location: 5.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 6.68
Food and Beverage: 6.23
Overall Experience: 7.7
R
Rafique • couple • ae
4
2026-05-29 • via Nuitee
K
Krista • couple • ee
1
Mega ilusa aiaga hotell mida imetlege pildidel ning ärge kunagi minge selle jubeda haisu kätte!
Pros:

Pildid on väga ilusad, aga kui te lisate sellele ka kohutava kalahaisu mis tuleb rannast hotelli tagant, siis sobib see hotell ainult inimestele kes ei tunne lõhnu. Kogu see hotell on imbunud läbi sellest kohutavast haisust.
Super ilus aed (suured kiitused aednikule ja ma ei ole kunagi nii ilusat aeda näinud) ja basseinid on inimtühjad, te olete nagu vang kinnisel territooriumil kust on ookeani äärde viiv värav lukustatud tabadega ning kood hirmutavate siltidega ning pimedas on parkla ainus koht kus te võite peale hotelli liikuda.
Õhtul ei ole midagi teha inimtühjades restoranides saamatute kelnerite ning suht niru söögiga.

Cons:

Kohutav tee sinna ja selgub keegi väga ei ole nõus sinna sõitma ja suurendab pidevalt hinda. Teel küsis mitu korda Uberi juht kas ikka on hotell kuhu tahame. Kohale jõudes selgub pimedas ei ole sul mitte midagi teha ja suht tühjades restoranides on saamatut kelnerid suht niru söögiga. Tuba 420 mis oli meile mõeldud oli jubeda hallituse haisuga ning aknad kinni kleebitud moskiitode pärast. Toa saime vahetatud. Õlle suure hädaga 1,5 tundi oodates lõpuks saime restoranis, söögi saime ka mitte nagu palusime supi koos saiaga, vaid ikka nagu suvalselt, puuviljasalatis olid õunad lõigutud koos siltidega. 4 kelnerit sebib su ümber, aga teenindatud ei saa. Reisi kallim söök ja majutus, aga kõige õudsam kogemus. Mõned töötajad püüavad teenendada (kompenseerida teiste vigu), aga paar järgmist töötajat nullivad kohe selle pingutuse. Bookingus näitab saab valuutat vahetada, aga tegelikult ei teha seda ning kui ma näitasin nende kodulehe pakkumist selles osas, lubati ülemustele edasi öelda.
Kui teil ei ole oma rahaga midagi teha ning te ei tunne lõhnu on see koht teile!
Miks see hotell veel eksisteerib jääb arusaamatuks, väljas olevad baarid ja restoran tundub aastaid suletud ning hingusele läinud.

2026-05-26 • via Nuitee
M
Mohsin • family_with_children • in
9
2026-05-25 • via Nuitee
P
Parth • family_with_children • in
1
Stay away from this hotel
Pros:

Rooms are wonderful. Service is punctual and delightful.

Cons:

Horrible dry fish smell as soon as you step out of room. I am vegetarian, so it is almost like puking feeling throughout my time out of room, so stayed in the room most of the time. It must be repulsive smell for non vegetarians as well.

Worst part. The crows would bring the dry fish and wash them in the swimming pool water. The pool water was having enumerable while flakes and chunks of dry fish in the water.

2026-05-25 • via Nuitee
C
Chanchlani • family_with_children • in
8
2026-05-23 • via Nuitee
L
Lijo • family_with_children • ae
10
2026-05-16 • via Nuitee
S
suhas • couple • in
10
2026-05-14 • via Nuitee
S
Shruti • solo_traveller • in
10
Pros:

Hospitality is excellent

Cons:

Na

2026-04-20 • via Nuitee
B
Bosko • family_with_children • fi
10
Pros:

I booked this hotel as a travel gift for my friends in Mumbai. They loved the experience.

2026-04-15 • via Nuitee
• couple • in
8
2026-04-14 • via Nuitee
H
Harshvardhan • extended_group • in
10
2026-04-04 • via Nuitee
H
Harshvardhan • couple • in
10
2026-04-04 • via Nuitee
S
Sanjay • family_with_children • in
6
2026-03-28 • via Nuitee
N
Nicole • family_with_children • in
10
2026-03-23 • via Nuitee
A
Ashish • couple • in
9
2026-03-13 • via Nuitee
R
Rajendra • couple • gb
2
It’s very deceptive by the advertised photos, I will not recommend if you’re after a good holiday experience
Pros:

Apart from the outside looks - nothing

Cons:

The property is advertised as a Five star property but once you get there, then you’ll understand that the outside looks Five star but inside is more like two star it needs a complete new revamp/modernisation which probably will never happen as this is India, rooms had a constant smell and were very worn out - they offered me another room which was no better. You’ll probably book it because of the nice photos they display and is claimed as a luxurious hotel, after which you will never go back or recommend to your friends or family - be careful when ordering room service - it’s very OVERPRICED - finally be careful if you use their in room irons (I had 4 replacements after complaints) your clothes will be ruined as they never de-calcify the irons and white stuff comes out

2026-03-13 • via Nuitee
K
Krzysztof • extended_group • pl
9
Spokój cisza, plaża, basen, palmy.
Pros:

Hotel strzeżony, leży przy plaży, otoczony dużą ilością roślin i drzew. Dobre śniadania. W dwóch restauracjach duży wybór dań i alkoholi.

Cons:

W okolicy brak sklepów i restauracji.

2026-03-09 • via Nuitee
E
E Yee • solo_traveller • my
5
Ok. But probably will not stay again.
Pros:

Great staff. Very helpful, accommodating people. Feels secure. Pool looked nice, but I didn’t manage to use it so I cannot say for certain how it actually is.

Cons:

Property is very old and not very well kept/updated. My shower drained very slowly. All fixtures were old and worn. Ventilation in the bathroom was also very bad. Everything is damp always. The socket for the kettle was not functioning. Location is also not the best if you have intentions to visit around Mumbai.

2026-02-09 • via Nuitee
S
Shanti • extended_group • in
8
2026-01-29 • via Nuitee
K
Karan • couple • in
1
Horrendous
Cons:

There was banging going on the floor above. Some repairs. Horrible stay.

2026-01-22 • via Nuitee